Recent Complaints and Negative Reviews (199 reviews)
Rates
“ When people sign up for a different supplier they expect to get a lower rate than what they er already paying, this one is higher and I am canceling no matter what. I think it's a scam!!! ”
March 27th, 2025
Unprofessional
“
I had called in 3 different times and was on hold for 45+ minutes each time when I was told it would be a brief hold. I even tried the call back option
and was disconnected soon as I answered, and disconnected the other 3 times without a call back. Once I was finally able to get through after 3 hours of attempting to get service, the operator was rude and was unable to answer my questions with any clarity. Im simply just trying to activate my service in my new home. ”
March 27th, 2025
This is a total scam
“ Smartenergy offers 25 cents per KwH whereas PSG&G offers 12 cents per KwH. The only difference to offset the additional cost comes thru the $100 rebale. It takes 2 months to enroll and 2 months to cancel. THese were cleverly sent out in the spring or fall so thast they get your 25 cents per KwH when your expenses increase based on your heat and cooling needs for summer/winter. NOT FOR PEOPLE WITH FIXED INCOMES! ”
March 24th, 2025
Xoom is hiding your rate information
“ Thought Xoom was like all the others competing. NO. They are hiding your bill. Don't believe me, go to there site and look for yourself. You can't find the invoice but they make it easy to charge your credit card with no backup. ”
March 23rd, 2025
Beware, will break contract
“ Company broke gas contract with a fixed rate of $3.089 per MCF. Last bill with them was over double the rate, at $7.25. Would avoid this company at all costs. ”
March 18th, 2025
Terrible Customer Service
“ They charge more than double the other providers and they don't know how to run customer service. ”
March 13th, 2025
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