Recent Bad Reviews

“  Really unprofessional and uncomfortable experience. ! Man knocked on my door. First thing he said was that he was sent by the electric company to fix a charge on my bill. He asked for my phone to see my bill, told me he was gonna take some charges off and make it cheaper& send me a card with money they owed me for said charges. Said all I had to do was give my name, address & take the call from this lady. Kept asking to come inside & Asked me to lie and say he left and just all around made me feel so uncomfortable, kept asking me personal questions about my relationship status and even asked if he could text me later on. I told him I wasnt sure I wanted to finish and told him to leave but he got angry and told me I had to finish because he had my info and it was already processing. The whole process I felt like crying. Finally got to close my door and called the electric company and they said they dont send people and to call them to cancel. Also looked online and it said it was a scam, that they cause you to pay more! I called the customer service number and canceled . Luckily you have 7 days to do so before you are charged 75$ fee to cancel it! Do not answer your door for these people & if you do STAND YOUR GROUND & tell them to go away! ”

“  I have sent a numerous amount of emails to Green Mountain and support@greenmountain.com, ALL HAVE BEEN IGNORED!

I have been receiving usage reports on Monday evenings for the last 6 years.

I have NOT received a usage report from Green Mountain Energy for the last two weeks!

June 30th - July 6th - NO REPORT SENT!

July 7th - July 13Th - NO REPORT SENT! Its July 15th and I have not even received my Bill for June. What is going on?

I keep track of what you are charging me! Do your job and send me the usage reports! What are you hiding? Should I start complaining about Green Mountain Energy to the proper authorities? I have sent over 10 emails to you in the last week, ALL of which have been ignored.

I need my usage reports for the last two weeks.

I called Green Mountain today (July 15th, 2024) and they REFUSED to give me my usage report for June 30th - July 6th. What are they hiding? What is going on with Green Mountain Energy? In the past 6 years I have NEVER experienced this problem.

At this moment I am so pissed off at Green Mountain Energy that I am thinking about changing providers. ”

“  This company showed rates at .08 /kw, when the bill showed up it was .209, completely ridiculous, could not switch fast enough. ”

“  June 14, very mild storm. Only house on our road without power. Took 8 hours to get the lazy workers to show up. ”

“  I have called over and over requesting a paper bill. Instead each month your agents call me at work to harass me about my late payment and argue with me about bill payment. I have to pay my bill as a guest on the website being charged $5 extra each month and also racking up late fees because I have no idea when or how much my bill is each month. I have to wait until I get a random text every now and then to even know what I owe and then click the link to pay the bill with extra fees and late fees. I have asked multiple times for your company to change this.
I even had to block your phone number because your workers are rude and call multiple times for days harrassing me to pay the bill or lose service.
I have said many times I want a paper bill every month. How hard is this for your company to figure out? I was assuming since I have spoke to many English speaking agents l, the one of the many would have understood the words coming out of my mouth about requesting a paper bill to be delivered each month.
I have no account number, no account online to sign into.
I feel as if you do not wanna comply with my request and feel it's okay to instead have your agents call and harass me each month instead, you need to have a supervisor call me and work this out and until this happens I refuse to pay a bill unless it is detailed and sent to my mailbox the way bills were paid for as long as I have lived on this earth.
If you refuse to call me to explain why your staff has failed to meet my request....... Then a bill will not be paid until one is received on paper in my mailbox. I will contact a lawyer if needed and ensure I don't lose service.
If you want money from me I demand a bill. If not you can take care of every months bill yourself or send an agent to my house daily until they catch me at home and you can hand me a statement and bill detailed with all my fees. If a late fee is included in any payment it is up to you as a company to remove them as you decided you didn't want to bill me so I refuse to pay any late fees what so ever. I will discuss this with a lawyer and I will take any legal measures necessary to ensure you stop changing me late fees for your own companies mistakes. I have no bill or due date until it arrives in my mailbox. I work Monday thru Friday during your business hours and am not an employee of your company. If you wish me to take a day off work to call and beg your lazy employees to send me a bill I expect to be compensated for my day off at $22 per hour 10 hours per day.
This will be paid or it will be taken off of my bill.
I have sent emails and even tried to call in the past quite a few times.
I have done all I am willing to do to obtain my bill, account number, and make a payment, I will make no more efforts without compensation for my time. If I have to take a Friday off of work to call your company I will be paid $33 an hour including my overtime pay.
I will expect this if I need to take a Friday off to call you idiots.
The smart thing to do is send me a dang bill and quit ignoring my request to do so.
I feel you should drug test all agents I have spoke to in the past, and maybe replace them if they can not follow the simple instructions and do their jobs.
I would also like a credit for all past paid late fees you have charged me after multiple demands for a paper bill being ignored. Any late fee I have paid in the last year needs to be looked into and immediately credited back to my account because those are your fault, not mine. If I have to take a day off monthly to come pick up a copy of my bill I will demand you credit my account for my daily pay. I am not on your payroll, don't make me do your damn job you idiots. ”

“  Xoom energy had customer sign a fixed rate 12 month agreement and at termination of 12 months sent a renewal email offering a fixed or variable rate guarantee for the next year. I selected a fixed rate but the rate was not honored. I realized the rate was not honored. I called customer service and customer service indicated they had on file evidence of the fixed rate selection and that they would calculate the overcharges over the past 12 months as a variable rate was charged in error. The customer service representative indicated they would issue a credit (estimated at between $1,500 and $2,000). I did not receive the credit and when I called back asking for the status of the credit a supervisor indicated I had selected a variable rate via email(which is a bold faced lie). ”

“  I was told that they would lower my electric bill but, in fact, they have been charging me 3 times what my previous aggregate company was charging me. I would never have agreed to switch if I had known this. ”