Read Recent Customer Complaints

Recent Complaints and Negative Reviews (65 reviews)

(1 / 5)

Horrible service

(1 / 5)

“ This company is robbing ppl. They give u a low rate and then it bounces up astronomically. My bill this month was 469.00. I work f/t and kid has school f/t. Ridiculous, reps are not helpful. STAY AWAY FROM THIS COMPANY ”

— Matos
February 13th, 2025

Spring Power & Gas

Billing and Account Management

Customer Service

How likely are you to recommend

Order Experience

Price, Plans and Promotions

(1 / 5)

Highest bill in 30 yrs

(1 / 5)

“ It's not unlikely to have a $300 + monthly bills. Never had a $400 bill.This month was $871 !! The month before was $665 !!. Not sure what happened. I quickly opted out but was told I would have to stay with them for another 1 or 2 billing cycles.
Beware! Stay away from Provision! ”

— High Bill
February 12th, 2025

We're sorry to hear about the billing concerns you've experienced and truly understand how frustrating that can be. While energy usage, utility rates, and seasonal demand can all impact your total bill, we want to make sure everything was handled correctly on our end.

Please reach out to us at 1-800-930-5427 so we can review your account and provide clarity. We're here to help and want to ensure you're fully informed about your service.

Provision Power & Gas Responds April 16th, 2025

Provision Power & Gas

Billing and Account Management

Customer Service

How likely are you to recommend

Order Experience

Price, Plans and Promotions

(1 / 5)

Contract Issue

(1 / 5)

“ I was disappointed with the handling of an issue with a contract. My understanding was interpreted differently than conveyed by the representative I spoke with and now I am stuck in a contract that I did not want, unless I pay a cancellation fee. Will not recommend their service. ”

— Rosemarie Fullmer
February 6th, 2025