Reviews Overview
The best review categories for APG&E are the order experience, rated at 3.0 out of 5, and their plans and pricing, rated at 2.0 of 5.
5 Stars
25%
 
4 Stars
0%
 
3 Stars
0%
 
2 Stars
0%
 
1 Stars
75%
 

Recent Good Review from Steve

Great service
I switched into a low rate and when it ended I went with another company. The other company dragged their feet which caused a month hangover. I called APG&E and they gave me another month with the same low rate.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Steve from Dayton, OH on January 5th, 2020
Steve:
Thanks for the review, glad that we were able to quickly help you out! Please keep APG&E in mind when your new contract with the other guys ends, as we love great customers like you!
— APG&E


Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Great service
I switched into a low rate and when it ended I went with another company. The other company dragged their feet which caused a month hangover. I called APG&E and they gave me another month with the same low rate.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Steve from Dayton, OH on January 5th, 2020
Steve:
Thanks for the review, glad that we were able to quickly help you out! Please keep APG&E in mind when your new contract with the other guys ends, as we love great customers like you!
— APG&E



Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Varible Rate = Gauging
When my contract was up and I ended up on a variable rate during the time I was waiting for my new contract to begin with another company, AP&G increased my rate for the last months bill by 100%. This is unethical price gauging. If this happens to you report the utility company to whatever authority governs utility companies. AP&G admits it did not send me a notice of a rate increase and refuses to rerate me at a lower cost for KWH. Such a practice places 'The Utility Choice Program here in Ohio in jeopardy.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Larry S. from Columbus, OH on February 28th, 2020
Rip-Off Company
They did not cancel my electric service as requested and price-gouged me for an extra month. Avoid at all costs!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Toby from Columbus, OH on July 24th, 2019
Ripping off consumers
I had a fixed price contract for $.0475/kw-h with apg&e that was expiring. the contract carried an early termination fee of $150. I decided at the time to switch to another supplier. since my electric company could not be certain of the exact date of the switch they suggested that I wait until after the contract had expired to make the switch in order to avoid the termination fee. for the month after my contract expired apg&e raised the rate to $.1275, a 270% increase over the contract price. when I called them about it I told them that I could not find this rate anywhere on their website. they informed me that they were free to charge me anything they wanted since I was no longer under contract. I did expect the price to be higher after my contract, but almost a 300% increase. c'mon, they simply decided to screw me to the wall. and the PUCO said there was nothing they could do about it. where is the protection of the consumer in all of this. I would have been much better off paying the termination fee. unethical practices that turn consumers against power companies.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Joe from Painesville, OH on August 30th, 2018



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