“ Someone came to my apartment on a Sunday afternoon to offer me great saving by switching to Rushmore Energy. He took all my info then had a 3rd party number call me to very info. The 3rd party mentioned a 36 month contract, and when I began to ask questions about that and cancellation fees the rep couldn't tell me under what situations the fee would apply, and the 3rd party rep simply hung up the phone. They never mentioned a monthly service fee at all. I declined and asked the rep to leave. ”
“ Signed up for a 36 mo fixed rate that I thought was reasonable. 1st bill is $30 more than normal with a $9.95 monthly service fee that I wasn't aware of. It was in my written contract but on the second page not on the front summary. Went to cancel after this 1st month and charged $170. Later reduced to $100. Said I could renew for a rate .5 /kwh higher than original. This is a rip off, especially the monthly service fee and not fully disclosing it at sign up. ”
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