SmartEnergy Customer Reviews (Updated July 2025)

Updated as of July 02, 2025

The best review categories for SmartEnergy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

24th

Plans & Pricing

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Order Experience

24th

Customer Service

24th

Billing & Acct Mgmt

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Likely to Recommend

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Most Recent 1 Star Reviews

15 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Consultant appointment

Twice I have had an appointment for a consultant to telephone me but no one called.
This has been very inconvenient and a waste of my time.
This does not reflect well on this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Anne B from 2550 on May 5th, 2024

This is a scam PLEASE BE AWARE

Two years ago these people came knocking on my door. If their BS lies. My utility bill came up to $500. Normally I pay close to $60 a month. When I called them to cancel. They told me that they will. They also blamed me for my bill being up high by using too much energy. Like are you kidding me. I know how much I use a month. Crazy part I'm a single more on disability that had a disable needs child. I feel for they bS and I'm still paying for it. Now I'm on pipp with a $1600 bill because they waited after a year to end with their company. Now they coming around every other month and I be cussing they butts out. I had to put a Don't trespass on private property to keep these scammers from knocking on my door. THEY WILL EVEN TELL YOU ONCE YOU ASK IF THEY ARE SUPPLIERS... THEY WILL SAY NO THEY ARE NOT THAT THEY ARE SENT IN THE AREA TO GO TO PEOPLE THAT BING ON THERE COMPUTER. IM TELL YALL WATCH OUR FOR ALL SUPPLIES AND DONT FALL FOR THAT GIFT CARD YOU WILL BE PAYING MORE THEN THAT GIFE CARD AND YOU WILL NVER EVER GET IT

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lex Hall from Middletown, OH on June 28th, 2023

Should be a class action lawsuit filed

There should be one of those class action lawsuits filed so we can get hundreds of our stolen dollars back from these rats.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kung from Toledo, OH on February 10th, 2023

Charge almost 4 time more!

Didn't notice for several months because I thought it was my air conditioner. When I finally paid attention, they were charging me 27 cents per kw, or whatever it is, while my regular electric company was only charging 7 cents. I never signed up with them but some how I was switched and was told to watch my bill because they could switch me back without me knowing it.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— KSO from Columbus, OH on December 9th, 2022

Worst company ever

This company is a complete scam. They tell you lies to get you to sign up and then they rob you blind. They will raise your bill 500 - 600 % more. No lie, your go from paying 89$ one month and the next month they charge you 624$. How is this even possible? Don't trust them, they are liars and thieves

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bonnie W from Cincinnati, OH on November 11th, 2022

A rip off and a scam

I was promised $100.00 gift card, which I never received.
After the 6 months was up, not only didn't I get the gift card promised, but I was charged exorbitant rates.
Way to rip off someone who is living on a fixed income.
In the mail, I received an offer to receive $200 in gift cards if I signed up with Smart Energyi feel this scam should not be allowed and will contact PUCO next.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Carrol Ostrum from Canton, OH on October 25th, 2022

Criminal

Horrible....do not fall for this, they promise gift cards you never receive.....they solicited in our apartment building where it says no soliciting....after 12 months of about $100 a month it shot up to $342 and then $711!!!!!!!! For one month in a small apartment, canceled them thru Duke and called them, they are supposedly refunding us $178 by check, I am going to report to the better business bureau, this is THIEVERY at its very worst, they need to get shut down!!!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tina Burton from Amelia, OH on August 6th, 2022

Fraudulant

They hike their prices every month and take advantage of consumers and charge whatever they want. The charges never go down and it gets worse with each month and it is rough on seniors on fixed incomes who have budgets and have to keep paying extra each month. which isn't right.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dissatisfied from Centerburg, OH on July 21st, 2022

Overcharged

They didn't give me any notice and doubled my bill. Don't sign up with them. Very unhappy with them

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Robin from Cincinnati, OH on July 21st, 2022

BE AWARE!!!!!

SMART ENERGY LURES YOUIN WITH A GIFT CARD, THEN THEN SCREW YOU OVER IN THE END!!!!!!! I WAS NOT AWARE THAT MY CONTRACT ENDED-THEY DID NOT NOTIFY ME BUT THE INCREASED MY BILLING AMOUNT PER USGAGE FOR ASTRONOMICALLY HIGH IT MAD ME CRY.... MY BILL WAS $720.00 FOR ONE MONTH, THEN WHEN I CANCELLED THEM MY NEXT BILL WAS $620.00 EVEN THOUGH I STOPPED USING ALOT OF ELECTRICITY. THYE TOLD ME I WAS OUT OF CONTRACT SO THEY COULD CHARGE ME AS MUCH AS THEY WANTED AND ACCORDING TO FIRST ENERGY THATS RIGHT!!!! BUYER BEWARE!!!! THEY GOUG YOU SO BAD IT IS NOT FAIR!!!!!
BEWARE!!!!! I HATE THEM.... I CANT AFFORD THESE HIGH PRICES!!!! REALLY...WHO DO THEY THINK THEY ARE????

Plans & Pricing
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Account Management
Likely to recommend

— DONT GET INVOLVED W THEM from Broadview Heights, OH on July 20th, 2022

Mislead

The company did not properly identify themselves as I thought I was signing with... they mislead me and my bill is a ripoff..

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Order Experience
Customer Service
Account Management
Likely to recommend

— Jimmy from Findlay, OH on July 5th, 2022

Ridiculous

It started out ok and then our bill jumped to over 200.00. We called first energy and they sd they were charging us quadruple the regular price. Drop this company ASAp

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Anita from Marion, OH on June 30th, 2022

My rates went up over 400%

My Rates went up over 400% and the customer service agent tried to tell me it was because of my usage. Granted, my usage went up too but the rep blatantly lied about the rates, telling me a low rate when I was looking at the .25kwh.Thats just criminal

Plans & Pricing
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Likely to recommend

— They Fleeced Me from Lewis Center, OH on June 28th, 2022

Do not use them!! Especially in Ohio

Extremely shady company. They enrolled me on a variable plan after 6 months. I never signed up for it. Got an electric bill for over 525 dollars and 400 dollars was this companies carrier charge. Never received gift card of 100 dollars. Takes over a month to cancel them. DO NOT USE THIS COMPANY!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Customer In Ohio from Minford, OH on June 20th, 2022

Horrible company

This is a rip off. Run. The cancellation for this company takes 1 to 2 months in which Smart Energy can still charge you for those 2 months. Can you say Rip off. They get you by telling you that at the end of your 6 month trial you'll receive a $100 visa gift card. All lies. They send you a post card of a gift card then ask you to do too much for it. Don't do it. Research for yourself before signing up. Its a battle trying to cancel.