Great service
| I switched into a low rate and when it ended I went with another company. The other company dragged their feet which caused a month hangover. I called APG&E and they gave me another month with the same low rate. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Steve
from
Dayton, OH
on
January 5th, 2020
Steve:Thanks for the review, glad that we were able to quickly help you out! Please keep APG&E in mind when your new contract with the other guys ends, as we love great customers like you!
— APG&E
Varible Rate = Gauging
| When my contract was up and I ended up on a variable rate during the time I was waiting for my new contract to begin with another company, AP&G increased my rate for the last months bill by 100%. This is unethical price gauging. If this happens to you report the utility company to whatever authority governs utility companies. AP&G admits it did not send me a notice of a rate increase and refuses to rerate me at a lower cost for KWH. Such a practice places 'The Utility Choice Program here in Ohio in jeopardy. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Larry S.
from
Columbus, OH
on
February 28th, 2020
Rip-Off Company
| They did not cancel my electric service as requested and price-gouged me for an extra month. Avoid at all costs! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Toby
from
Columbus, OH
on
July 24th, 2019
Ripping off consumers
| I had a fixed price contract for $.0475/kw-h with apg&e that was expiring. the contract carried an early termination fee of $150. I decided at the time to switch to another supplier. since my electric company could not be certain of the exact date of the switch they suggested that I wait until after the contract had expired to make the switch in order to avoid the termination fee. for the month after my contract expired apg&e raised the rate to $.1275, a 270% increase over the contract price. when I called them about it I told them that I could not find this rate anywhere on their website. they informed me that they were free to charge me anything they wanted since I was no longer under contract. I did expect the price to be higher after my contract, but almost a 300% increase. c'mon, they simply decided to screw me to the wall. and the PUCO said there was nothing they could do about it. where is the protection of the consumer in all of this. I would have been much better off paying the termination fee. unethical practices that turn consumers against power companies. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Joe
from
Painesville, OH
on
August 30th, 2018
Reviews Overview
The best review categories for APG&E are the order experience, rated at 3.0 out of 5, and their plans and pricing, rated at 2.0 of 5.
The best review categories for APG&E are the order experience, rated at 3.0 out of 5, and their plans and pricing, rated at 2.0 of 5.
2.2 / 5
Overall
2.0 / 5
Price, Plans and Promotions
3.0 / 5
Order Experience
2.0 / 5
Customer Service
2.0 / 5
Billing and Account Management
2.0 / 5
Likely to Recommend
APG&E, formerly Affordable Power and founded in 2004, has grown to serve thousands of customers in the state of Texas. APG&E is present and servicing retail customers in Texas, Pennsylvania, New York, New Jersey, Maryland and Illinois.
Recommended Natural Gas Plans
2 Year Fixed Rate
24 Month Fixed Rate
24 Month Fixed Rate
$0.359 / ccf
Rate:
$0.359 per ccf
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$0.0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
1 Year Fixed Rate
12 Month Fixed Rate
Select Plus 12 Month
$0.369 / ccf
Rate:
$0.369 per ccf
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Info
6 Month Plan
6 Month Fixed Rate
Select Plus 6 Month
$0.359 / ccf
Rate:
$0.359 per ccf
Rate Type:
Fixed Rate
Term Length:
6 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Info
Popular Plan
12 Month Fixed Rate
12 Month Fixed Rate
$0.369 / ccf
Rate:
$0.369 per ccf
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$0.0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
