APG&E Customer Reviews (Updated July 2025)

Updated as of July 02, 2025

The best review categories for APG&E are their plans and pricing, with an average of 1.8 stars, and the order experience, with an average of 1.8 stars.

Reviews Overall

22nd

Plans & Pricing

19th

Order Experience

20th

Customer Service

22nd

Billing & Acct Mgmt

21st

Likely to Recommend

20th

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Reviews by Star

Review from Steve

Great service

I switched into a low rate and when it ended I went with another company. The other company dragged their feet which caused a month hangover. I called APG&E and they gave me another month with the same low rate.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Steve from Dayton, OH on January 5th, 2020

Steve:
Thanks for the review, glad that we were able to quickly help you out! Please keep APG&E in mind when your new contract with the other guys ends, as we love great customers like you!

— APG&E

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Great service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Steve from Dayton, OH on January 5th, 2020

Steve:
Thanks for the review, glad that we were able to quickly help you out! Please keep APG&E in mind when your new contract with the other guys ends, as we love great customers like you!

— APG&E

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Great

Everything is looking good now. Very helpful company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— C. Amburn from Toledo, OH on September 18th, 2024

Most Recent 1 Star Reviews

7 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Misleading Representatives and Eager to Fleece You

Reps encouraged me not to switch till a two-week window to avoid early termination fee. I switched three weeks ahead of time, but then APG&E didn't end my relationship, but instead slapped me with a variable rate. You can't win with this company. Don't be misled by an initial good price.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— LV from Athens, OH on April 25th, 2025

APG&E will find a way to gouge you

Don't be deceived by an initial good price. In making a future transition, you can sign a new contract with another provider many weeks ahead of time, but APG&E will manage to arrange things so that you pay another month with them at a skyrocket variable rate. And don't trust representatives who assure you that you are all set and everything has been done in a timely manner so as to avoid higher costs. The company can drag its feet for up to 45 days.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lowell from Athens, OH on April 24th, 2025

Endless hold times

Well- Looks like signing up with this outfit may have been a mistake. 3 calls to them and no answer. Over 20 minutes of hold time. Looks like I'll be filing a complaint and ditching this contract. My old supplier at least answered the phone.....

Plans & Pricing
Order Experience
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Likely to recommend

— Dan F from Antwerp, OH on April 7th, 2025

Worst supplier ever, its a nightmare dealing with these

Absolute scam and cheating attempt. I called 10 days before my electric contract end date to terminate the service. The agent only gave me 2 options to either renew or cancel/terminate contract. I chose option 2. Now they charge me 4 times the rate of duke energy rate and says contract expired and I was moved to open market rates as duke energy did not terminate even after applying ahead of time. This was never informed. I got to know only after looking at the bill 42 days later after asking for cancellation. They silently want you to stay with them until the contract expires so they can charge ridiculous amounts. The agents never gave an option that we need to renew to be on safe side for fixed rate and then raise a cancellation request. This is an option they never want you to know. Its a clear scam attempt. Beware with this company

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Kavya from Maineville, OH on August 11th, 2022

Varible Rate = Gauging

When my contract was up and I ended up on a variable rate during the time I was waiting for my new contract to begin with another company, AP&G increased my rate for the last months bill by 100%. This is unethical price gauging. If this happens to you report the utility company to whatever authority governs utility companies. AP&G admits it did not send me a notice of a rate increase and refuses to rerate me at a lower cost for KWH. Such a practice places 'The Utility Choice Program here in Ohio in jeopardy.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Larry S. from Columbus, OH on February 28th, 2020

Rip-Off Company

They did not cancel my electric service as requested and price-gouged me for an extra month. Avoid at all costs!

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Toby from Columbus, OH on July 24th, 2019

Ripping off consumers

I had a fixed price contract for $.0475/kw-h with apg&e that was expiring. the contract carried an early termination fee of $150. I decided at the time to switch to another supplier. since my electric company could not be certain of the exact date of the switch they suggested that I wait until after the contract had expired to make the switch in order to avoid the termination fee. for the month after my contract expired apg&e raised the rate to $.1275, a 270% increase over the contract price. when I called them about it I told them that I could not find this rate anywhere on their website. they informed me that they were free to charge me anything they wanted since I was no longer under contract. I did expect the price to be higher after my contract, but almost a 300% increase. c'mon, they simply decided to screw me to the wall. and the PUCO said there was nothing they could do about it. where is the protection of the consumer in all of this. I would have been much better off paying the termination fee. unethical practices that turn consumers against power companies.