Reviews Overview
The best review categories for Cincinnati Bell Energy are the order experience, rated at 1.4 out of 5, and their customer service, rated at 1.4 of 5.
5 Stars
0%
 
4 Stars
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3 Stars
0%
 
2 Stars
20%
 
1 Stars
80%
 

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

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Account Management
Likely to recommend
Lesson learned! I know more today than I did yesterday!
How ironic??....I just had a family member try to aggressively switch me to Xoom energy and I said "no" after reading a few bad reviews in other states about that "outsourced" supplier. Well, I received my bill this month and it was over $400 and I thought.. WOW ! (over $250 was related to my very own "outsourced" supplier)... Now it's been cold but I don't think I have ever had a bill in the winter months so high. I 've had Cincinnati Bell Energy for a couple of years and I never really understood what I was switching over to...shame on me. We hear save money and we jump to save money. ...I am sure, in the beginning, I had a good rate... BUT, like many of us, we get busy and we don't remember to follow up on plans that are locked in for specific time frames. So I called both companies to understand my bill and found out that I am currently on a month to month variable rate plan with Cincinnati Bell Energy. I paid .10 cent/ kWh when I could have paid .48 cent/kWh with my current provider. I paid double the price... I learned a $125 lesson! (That is a significant difference in the winter when your usage is higher.., but now I now). Their customer service department was extremely nice and helpful and offered to lock me in around .5 cent/kWh but who wants to remember to follow up in 12 months AND it was still higher than what I would have paid my primary carrier. So I cancelled but please make sure you ask about cancellation and term fees. I didn't have any fees on my agreement but it is always important to check. I blame myself and not Cincinnati Bell Energy. They are in the business to make money .... So the moral of the story is...I know more today than I did yesterday!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

TBIRD-CINCY from Cincinnati, OH on February 9th, 2018



Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

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Likely to recommend
Never use Cinci Bell
Unfortunately we don't have 0 star to rank this company. Please don't get any service from them. The worst internet company I've ever seen. The biggest problem we had refers to their billing department. We canceled the Internet service and paid it completely. After 1.5 year we saw that a collection agency dropped our credit score because Cinci Bell asked for collection of $133. When we called them, after 50 minutes waiting and explaining that we have not used their service for a long time, they say that it's because you did not returned the modem. WHAT??? we did not get any modem!!! our apartment did not need any modem and we used our own router also.
BTW, we did not receive any bill regarding this charge.
Hey Cinci Bell, if you need some money, please ask. I would be happy to donate or consider it charity. Please don't ruin our credit score and charge us like that. OMG, I can't believe what they have done.
Don't get Cinci Bell.
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Account Management
Likely to recommend

Setareh from West Chester, OH on June 29th, 2021
Unauthorized Billing
The customer service of Cincinnati Bell energy is poor and frustrating...I called 8 times to them , but never able to sort out issue.. my scenario is in my Duke energy Bill , I get charged by Cincinnati Bell energy supplier which I never opted. When I checked with Cincinnati bell energy customer service, I came to know on my service location and my account number they have different name... I tried to create dispute with them , but they are not entertaining my request...in nutshell I am paying for supplier charges which I never opted...it is serious issue... not sure how to resolve with Cincinnati bell energy... the only peace is Duke energy will remove any 3rd party certified supplier(so called ) from my account .
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Likely to recommend

Unauthorized Billing from Mason, OH on February 5th, 2021
What a lousy way to run a business
THEY WILL LET ANYONE SIGN YOU UP FOR THEIR SERVICE. It doesn't matter if that person is actually ON the service from duke. When you call to complain, they tell you that there is nothing wrong, nothing they can do about it. The eate ended up over twice what duke charges. What a jole. What a lousy way to run a business. Will NEVER have anything to do with ANYTHING that says cincinnati bell.
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Likely to recommend

Don from Hamilton, OH on February 28th, 2020
Scamming your bills
First year seems good, everything goes smoothly with the discounts. After the first year though, be sure to check your bills as they will get higher and higher as time goes on as they hope you don't notice the increases. My energy supply cost got to double what the initial supplier would charge. It is absolutely criminal what they are doing to their customers when they think they are getting a good deal when in reality Cincinnati Bell preys upon you once your year is up.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

DemonLily from Cincinnati, OH on March 4th, 2019



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