We currently recommend natural gas plans from Santanna Energy Services and CenterPoint Energy Services

Scamming your bills

(1 / 5)

  First year seems good, everything goes smoothly with the discounts. After the first year though, be sure to check your bills as they will get higher and higher as time goes on as they hope you don't notice the increases. My energy supply cost got to double what the initial supplier would charge. It is absolutely criminal what they are doing to their customers when they think they are getting a good deal when in reality Cincinnati Bell preys upon you once your year is up.

DemonLily
March 4th, 2019

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Lesson learned! I know more today than I did yesterday!

(2 / 5)

  How ironic??....I just had a family member try to aggressively switch me to Xoom energy and I said "no" after reading a few bad reviews in other states about that "outsourced" supplier. Well, I received my bill this month and it was over $400 and I thought.. WOW ! (over $250 was related to my very own "outsourced" supplier)... Now it's been cold but I don't think I have ever had a bill in the winter months so high. I 've had Cincinnati Bell Energy for a couple of years and I never really understood what I was switching over to...shame on me. We hear save money and we jump to save money. ...I am sure, in the beginning, I had a good rate... BUT, like many of us, we get busy and we don't remember to follow up on plans that are locked in for specific time frames. So I called both companies to understand my bill and found out that I am currently on a month to month variable rate plan with Cincinnati Bell Energy. I paid .10 cent/ kWh when I could have paid .48 cent/kWh with my current provider. I paid double the price... I learned a $125 lesson! (That is a significant difference in the winter when your usage is higher.., but now I now). Their customer service department was extremely nice and helpful and offered to lock me in around .5 cent/kWh but who wants to remember to follow up in 12 months AND it was still higher than what I would have paid my primary carrier. So I cancelled but please make sure you ask about cancellation and term fees. I didn't have any fees on my agreement but it is always important to check. I blame myself and not Cincinnati Bell Energy. They are in the business to make money .... So the moral of the story is...I know more today than I did yesterday!

TBIRD-CINCY
February 9th, 2018

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