Cincinnati Bell Energy Customer Reviews

The best review categories for Cincinnati Bell Energy are the order experience, with an average of 1.2 stars, and their plans and pricing, with an average of 1.0 stars.

Reviews Overall

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Plans & Pricing

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Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Lesson learned! I know more today than I did yesterday!

How ironic??....I just had a family member try to aggressively switch me to Xoom energy and I said "no" after reading a few bad reviews in other states about that "outsourced" supplier. Well, I received my bill this month and it was over $400 and I thought.. WOW ! (over $250 was related to my very own "outsourced" supplier)... Now it's been cold but I don't think I have ever had a bill in the winter months so high. I 've had Cincinnati Bell Energy for a couple of years and I never really understood what I was switching over to...shame on me. We hear save money and we jump to save money. ...I am sure, in the beginning, I had a good rate... BUT, like many of us, we get busy and we don't remember to follow up on plans that are locked in for specific time frames. So I called both companies to understand my bill and found out that I am currently on a month to month variable rate plan with Cincinnati Bell Energy. I paid .10 cent/ kWh when I could have paid .48 cent/kWh with my current provider. I paid double the price... I learned a $125 lesson! (That is a significant difference in the winter when your usage is higher.., but now I now). Their customer service department was extremely nice and helpful and offered to lock me in around .5 cent/kWh but who wants to remember to follow up in 12 months AND it was still higher than what I would have paid my primary carrier. So I cancelled but please make sure you ask about cancellation and term fees. I didn't have any fees on my agreement but it is always important to check. I blame myself and not Cincinnati Bell Energy. They are in the business to make money .... So the moral of the story is...I know more today than I did yesterday!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— TBIRD-CINCY from Cincinnati, OH on February 9th, 2018

Most Recent 1 Star Reviews

6 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Rate changes and becomes non-competitive

Rate changes to a significantly higher rate after initial contract. Need to call and threaten to switch for a rate change.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Michael S from Cincinnati, OH on January 31st, 2022

BEWARE OF ENERGY SUPPLIER!!!

Please Please Please read this review thoroughly. I would like to be clear that this review is for Cincinnati Bell ENERGY and not for Cincinnati Bell's phone and internet. My electric bill comes from Duke Energy. I received a bill last month (12/2021) and was absolutely flabbergasted that it had tripled!!! I called Duke Energy amd was told that a $300 charge had been added to my account from Cincinnati Bell because they were listed as the "supplier" on my bill. Duke Energy said they couldn't do anything since they weren't the supplier and that I needed to call Cincinnati Bell Energy. I called CB Energy and spoke to Jessica. Jessica was nice (at first) and I explained the situation. She told me that we had signed up in 2019 through a telemarketing call. I asked her to please play the phone call for me and she was unable to provide that information. Jessica then later said that she was mistaken and that I had actually signed up online through my email. I asked her to provide that documentation which again, she was unable to do so. I then asked Jessica why the bill had jumped so high and she said that our contract had canceled and rolled over to a Month-to-Month status. I asked her how we were notified because I did not receive anything in the mail, a phone call or email. She then stated that they did not have my email address in file. WAIT, WHAT??? But she just got done saying that I signed up using my email?!?!?! LIES!!! She was not able to prove that we ever signed up nor was she able to prove that we were notified of a rate increase and us going Month-to-Month. She was apologetic and provided me with a confirmation number that canceled our services with them. I asked for a bill credit in the amount of $274 since that it what they charged us to "supply" us our Energy. She said she would escalate it to the proper department and I would receive a phone call within 48-72 hours. Welp, here I am writing this review 4 days or 96 hours later. Do you think I received a response? NOPE!!!! AND... GUESS WHAT ELSE? I received another Duke Bill (01/22) and wouldn't you know.. I was charged another $270 by them AGAIN! So, I called them again and immediately asked for a supervisor. This time, I had the pleasure of speaking with a "Supervisor" named Lex (agent #1526). He was completely unprofessional, rude, kept trying to talk over me and would not let me explain the situation. He kept arguing the fact that Jessica told me incorrectly and that it takes 7-10 days to here back regarding resolution and that receiving a credit wasn't guaranteed. I asked him if my call with Jessica was recorded and he replied back that it was. I asked him to please listen to it and his EXACT response back to me was "I will once I'm off the phone with you bur I'm not going to listen to it now". WHAT??? How are they still in business??? Lex told me that they've only been in business since 2019. Look at their reviews and all of the complaints. I've filed a complaint with the Ohio Attorney General and also the Better Business Bureau. We'll see if I hear back or get any kind of resolution but this company is a scam!!!

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Order Experience
Customer Service
Account Management
Likely to recommend

— P. Riggs from Amelia, OH on January 14th, 2022

Never use Cinci Bell

Unfortunately we don't have 0 star to rank this company. Please don't get any service from them. The worst internet company I've ever seen. The biggest problem we had refers to their billing department. We canceled the Internet service and paid it completely. After 1.5 year we saw that a collection agency dropped our credit score because Cinci Bell asked for collection of $133. When we called them, after 50 minutes waiting and explaining that we have not used their service for a long time, they say that it's because you did not returned the modem. WHAT??? we did not get any modem!!! our apartment did not need any modem and we used our own router also.
BTW, we did not receive any bill regarding this charge.
Hey Cinci Bell, if you need some money, please ask. I would be happy to donate or consider it charity. Please don't ruin our credit score and charge us like that. OMG, I can't believe what they have done.
Don't get Cinci Bell.

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Order Experience
Customer Service
Account Management
Likely to recommend

— Setareh from West Chester, OH on June 29th, 2021

Unauthorized Billing

The customer service of Cincinnati Bell energy is poor and frustrating...I called 8 times to them , but never able to sort out issue.. my scenario is in my Duke energy Bill , I get charged by Cincinnati Bell energy supplier which I never opted. When I checked with Cincinnati bell energy customer service, I came to know on my service location and my account number they have different name... I tried to create dispute with them , but they are not entertaining my request...in nutshell I am paying for supplier charges which I never opted...it is serious issue... not sure how to resolve with Cincinnati bell energy... the only peace is Duke energy will remove any 3rd party certified supplier(so called ) from my account .

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Likely to recommend

— Unauthorized Billing from Mason, OH on February 5th, 2021

What a lousy way to run a business

THEY WILL LET ANYONE SIGN YOU UP FOR THEIR SERVICE. It doesn't matter if that person is actually ON the service from duke. When you call to complain, they tell you that there is nothing wrong, nothing they can do about it. The eate ended up over twice what duke charges. What a jole. What a lousy way to run a business. Will NEVER have anything to do with ANYTHING that says cincinnati bell.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Don from Hamilton, OH on February 28th, 2020

Scamming your bills

First year seems good, everything goes smoothly with the discounts. After the first year though, be sure to check your bills as they will get higher and higher as time goes on as they hope you don't notice the increases. My energy supply cost got to double what the initial supplier would charge. It is absolutely criminal what they are doing to their customers when they think they are getting a good deal when in reality Cincinnati Bell preys upon you once your year is up.