All 4 Star Reviews

2 Customer Reviews Written Overall


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Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Why I went to another provider
Perfectly happy with entire experience until service contract expired. If customer service had contacted me and offered same rate, I would still be a customer. Signed with another service then get your offer for a lower rate. Sorry.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Elizabeth Reinker from Miamisburg, OH on February 18th, 2019
Thanks for the great feedback Elizabeth! We hate to see we lost your business but we would love a chance to make things right! Email us at dedigitalcare@directenergy.com and we would be happy to see options for you :) - Allie
— Direct Energy
Much Cheaper that what my Local Company Charges
Duke Energy (Cincy, OH) rates are Steep. When you go on their "Budget-Plan" (to avg your payments) you get a Balloon Payment come Spring for $800.00+, after paying avg $200-350 a month for a Balanced Gas/Elec home with 3 bedrooms. With Direct Energy. my monthly payments dropped to $190/mo and NO $800 Balloon Payment!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

J Sanner from Batavia, OH on November 9th, 2018
We appreciate you taking time out of your day to leave us a review. Have a great week! - Allie
— Direct Energy


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