| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Why I went to another provider
| Perfectly happy with entire experience until service contract expired. If customer service had contacted me and offered same rate, I would still be a customer. Signed with another service then get your offer for a lower rate. Sorry. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Elizabeth Reinker
from
Miamisburg, OH
on
February 18th, 2019
Thanks for the great feedback Elizabeth! We hate to see we lost your business but we would love a chance to make things right! Email us at dedigitalcare@directenergy.com and we would be happy to see options for you :) - Allie
— Direct Energy
Much Cheaper that what my Local Company Charges
| Duke Energy (Cincy, OH) rates are Steep. When you go on their "Budget-Plan" (to avg your payments) you get a Balloon Payment come Spring for $800.00+, after paying avg $200-350 a month for a Balanced Gas/Elec home with 3 bedrooms. With Direct Energy. my monthly payments dropped to $190/mo and NO $800 Balloon Payment! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
J Sanner
from
Batavia, OH
on
November 9th, 2018
We appreciate you taking time out of your day to leave us a review. Have a great week! - Allie
— Direct Energy
