Don't need to sign on to see how shady they can be.
A couple of gentlemen came by earlier this week. While I'm normally not inclined to take anything from door-to-door sales, I wasn't in a position to pretend there was nobody home.
They insisted I was being overcharged for my utilities, and showed me a copy of someone else's bill from my provider, insisting that at their rates (7.8 cents a kWh), they would have made this $200+ electric bill less than $50.
As I'm very much of the mentality of, "If it sounds to good to be true, it probably is", I quickly scanned the bill in the Entrust guy's hand, and saw that about two-thirds of the bill was from an outstanding balance, while his <$50 estimate was calculated with the latest month's. That's EXTREMELY relevant to the math at hand and skews the numbers immensely.
Further, the 7.8 cent charge on their rate sheet is there, sure, and it's even highlighted to draw the eye to it, but that says, "Energy charge", while very nearby on the same row for that plan is 11.3 cents listed as "Price at 2000 kWh."
You deliberately tried to skew the facts, Entrust, and were tremendously dishonest. I don't care if you have Customer Service from Heaven Above. I don't trust you, and I won't be using you. ”
responds July 30th, 2018:
Adam, we apologize that we did not see your review until now and are sorry to hear that you had a negative experience with one of our sales agents. At Entrust Energy we train our sales team to always be honest and respectful. Once again, we apologize for the inconvenience. Regards, Entrust Energy. ”