We currently recommend natural gas plans from Constellation, CenterPoint Energy Services and Direct Energy

Customer service

(5 / 5)

  Representative was very polite & knowledgeable. Helping me a lot.

M
June 25th, 2020

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To get a extension

(5 / 5)

  He was good at customer service

Judy Standberry
June 18th, 2020

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Checking my account

(4.8 / 5)

  Very nice people to take care of the matter

Soveida Gonzales
June 17th, 2020

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It was the best price ever. No hidden fees.

(4.4 / 5)

  The only issue is that its only six month contract. So when renewal comes you need to read what you are signing for before you renew your contract.

A
June 12th, 2020

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Thanks

(4.6 / 5)

  I just received assistance to have a deferred payment. My experience was fast and thorough.

Roosevelt moore
June 10th, 2020

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Entrust sucks!

(1 / 5)

  We had TXU forever. Then the door to door people come by & make Entrust sound too good to be true. I took the bait! Bad choice. Entrust said they'd pay our leaving fee with TXU. They lied! TXU has sent us to collections. Do not trust Entrust!

Debra Thomas
June 6th, 2020

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Review for extension

(5 / 5)

  Customer service have been understanding and polite with my request. Thank you.

I am so sorry that I forgot his name. i
June 4th, 2020

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Entrust Energy

(5 / 5)

  Wanted to see what this company was all about, just did a 6 month contract. I liked the weekly power usage we used. The rate I paid was outstanding, will stay around if I can have the same rate. Was a good experience with Entrust Energy.

ALR
May 18th, 2020

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Electricity

(5 / 5)

  No issues

Tim
May 14th, 2020

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my power company

(5 / 5)

  I've always had a good experience with Entrust. They helped save me some money.
They are actually fun to talk with on the phone. They keep everything smooth running. That's why I want to make sure that I keep them from now on.

Thank You,
Christopher Morales

The best
May 12th, 2020

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Great company

(5 / 5)

  Great company great customer service
Thx

Great company
May 12th, 2020

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Utility bill spiked up when no one's home

(2.6 / 5)

  I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them.

Businesswoman
May 10th, 2020

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Always great service

(5 / 5)

  Always get great service. Always speak with helpful, attentive and courteous service representatives.

Tiffany V.
April 29th, 2020

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Great new customer price

(5 / 5)

  Pricing was straight forward

Sfuss
April 27th, 2020

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Payment

(4.2 / 5)

  Over all good experience

R Rios
April 23rd, 2020

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Change of address

(5 / 5)

  Excellent customer service

Guy Strickland
April 14th, 2020

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Electricity Ratings

(5 / 5)

  Very friendly customer service.

Eva C. Vargas
March 30th, 2020

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Complaining

(3.4 / 5)

  To expensive
I just wait for my contract ends to change to other electric company

Sarat
March 26th, 2020

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Light

(5 / 5)

  Good

Light bill
March 26th, 2020

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Great service !

(5 / 5)

  Customer service was great, friendly knowledgeable and timely.

Estefana Hernandez
March 24th, 2020

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