Entrust Energy -- Profile Analysis

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Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.


Our Rating of Entrust Energy




All Entrust Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Best No Contract Plan
1 month
Variable Rate
$0.539 / ccf
39.6% under market rate
Compared to the current Columbia Gas rate of $0.8917 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.649 / ccf
27.2% under market rate
Compared to the current Columbia Gas rate of $0.8917 / ccf
$0.00 monthly recurring charge
  • 1 Year No Bill Surprises
  • No monthly service fee
  • 24 Month Fixed Rate
    24 month
    Fixed Rate
    $0.689 / ccf
    22.7% under market rate
    Compared to the current Columbia Gas rate of $0.8917 / ccf
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    $0.799 / ccf
    10.4% under market rate
    Compared to the current Columbia Gas rate of $0.8917 / ccf
    $0.00 monthly recurring charge
    Best Overall Value!
    24 month
    Fixed Rate
    $0.799 / ccf
    10.4% under market rate
    Compared to the current Columbia Gas rate of $0.8917 / ccf
    $0.00 monthly recurring charge
    30 Month Fixed Rate
    30 month
    Fixed Rate
    $0.799 / ccf
    10.4% under market rate
    Compared to the current Columbia Gas rate of $0.8917 / ccf
    $0.00 monthly recurring charge
    6 Month Fixed Rate
    6 month
    Fixed Rate
    $0.799 / ccf
    10.4% under market rate
    Compared to the current Columbia Gas rate of $0.8917 / ccf
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    $0.829 / ccf
    7.0% under market rate
    Compared to the current Columbia Gas rate of $0.8917 / ccf
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    $0.855 / ccf
    4.1% under market rate
    Compared to the current Columbia Gas rate of $0.8917 / ccf
    $0.00 monthly recurring charge
    18 Month Fixed Rate
    18 month
    Fixed Rate
    $0.855 / ccf
    4.1% under market rate
    Compared to the current Columbia Gas rate of $0.8917 / ccf
    $0.00 monthly recurring charge
    12 Month Indexed Rate
    12 month
    Indexed Rate
    $0.899 / ccf
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    $0.949 / ccf
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    $0.950 / ccf
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    $0.999 / ccf
    $0.00 monthly recurring charge
  • Lock in your low fixed rate
  • No monthly service fee
  • Entrust Energy Plan Summary

    Entrust Energy does not currently have any plans available on OH Energy Ratings.

    We recommend plans from Symmetry Energy Solutions and Provision Power & Gas instead.

    View Entrust Energy Plans

    Customer Reviews of Entrust Energy

    Reviews Overall

    1st place
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    Read Reviews

    Most Recent Entrust Energy Reviews  


    They went out of business in the cold snap
    I signed up for Entrust energy and liked everything about them until they went out of business. steve from Missouri City TX

    Billing
    During winter storms I did expect the electric bill to increase some. My mothers electric bill was drastically increased. Her bill was for 233.38. She received the bill and it was paid on the 7th. Then on the 8th she received another bill stating her electric bill was 391.00. I want to know why. Bill is for Nelda Kruger from Hermleigh TX

    Review Customer Service
    Excellent Company and Excellent Service, and Cost kilowatt . Carlos F Morales Gomez from Houston TX


    4-5 Star Reviews: 140 (52%)



    They went out of business in the cold snap

    I signed up for Entrust energy and liked everything about them until they went out of business.

    steve from Texas
    April 13th, 2021

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    3-4 Star Reviews: 9 (3%)



    Provider switch

    I have contacted Entrust by phone and email to determine why my account is inactive. I received a final bill that included a early termination fee however I never requested my service switched to another provider. I have no idea who this new provider is and I am not getting any answers.

    Cooper from Texas
    March 9th, 2021

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    2-3 Star Reviews: 8 (3%)



    Utility bill spiked up when no one's home

    I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them.

    Businesswoman from Texas
    May 10th, 2020

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    1-2 Star Reviews: 78 (29%)



    Shady business practices

    I signed up for a 3 month rate with these guys as my electric supplier. After the 3 months since I didn't commit they sold my electric provider privileges to another company which ended up charging ridiculous rates. Who knew this was even legal? Very shady.

    J_in_OH from Milford, Ohio
    August 17th, 2017

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    Entrust Energy News  


    No applicable blogs have been written


    Entrust Energy FAQs  


    Where can I order Entrust Energy electricity?


    Entrust Energy does not have any electricity plans

    Where can I order Entrust Energy natural gas?


    Entrust Energy does not have any natural gas plans

    What do customers think about Entrust Energy?


    That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Entrust Energy customer review is 4.5 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.



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