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AES Ohio Service Territory

AES Ohio delivers electricity to more than 525,000 customer accounts in west-central Ohio. It servies some or all of these Ohio counties:

AES Ohio serves these cities:

• Dayton
• Germantown
• Greenville
• Miamisburg
• Willmington

Dayton Power and Light is now AES Ohio

In February, 2021, after 110 years as Dayton Power & Light, the utility officially renamed itself AES Ohio.

AES Ohio services about 1.25 million people in west-central Ohio. Because its such an integral part of the greater Dayton community, AES Ohio gives back through its foundation with power grants, funding that supports economic development and cultural programs, and community investments. Since 1985, the DP&L Foundation has given over $38 million in grants to Dayton and western Ohio.

How to Start New AES Ohio Service

The first step to starting AES Ohio electricity service is to call their customer service center at 800-433-8500 during normal business hours (Monday-Friday, 8 am-5 pm). Do this at least three business days before you need electricity service to start. You cannot start service online because AES Ohio prefers to verify your identity over the telephone.

Documents -- you'll need the following information when you call AES Ohio to start service:

• Name
• Date of birth
• Address where electricity service is needed
• Phone number
• Driver's license number, passport, or other form of valid identification
• Social Security number (which is needed to check your credit history)

Again, AES Ohio needs three business days to process your service request.

Will I Need to Pay a Deposit?

Credit Rating -- Because you receive electricity service before you pay for it, AES Ohio extends you credit. Just like when you apply for a loan or a credit card, AES Ohio uses your credit history to determine your credit worthiness.

TIP -- Be sure to unfreeze your credit. If you have frozen your credit with any of the major credit agencies, you will need to have it temporarily unfrozen before you submit a new service request.

Pay a Deposit -- AES Ohio checks your credit to determine whether you will be required to pay a security deposit. However, you can establish credit worthiness through one of these methods:

1. You are the property owner or meets the legally-accepted practices to verify credit.
2. You had a prior account with AES Ohio for the same class of service within the past two years. Also, during the prior year of service, you did not have a late bill more than twice and did not have service disconnected for nonpayment, fraud or tampering.
3. You have a guarantor who is a customer with AES Ohio and can pay your bills within 60 days if you fail to do so.

AES Ohio may also waive your security deposit requirement if another utility company sends a letter of credit on your behalf.

Ohio utilities are limited in the amount they can charge for a deposit. Customer deposits can be no more than the estimated average 30-day bill plus 30%. If you make payments on time for one year your security deposit will be credited to your account with interest earned.

Understand AES Ohio Delivery and Supply Charges

In Ohio, residential customers pay for both the cost to deliver their electricity as well as for the amount of electricity supply that they use.

• Delivery Charges are fixed rate charges (tariffs) representing the cost of transmitting electricity to your home via AES Ohio's powers. The charges cover the AES Ohio local infrastructure operating costs, maintenance, and ensure them a profit. Other usage-based charges are small costs from riders to fund projects, cover fees, etc. AES Ohio's delivery charges must be approved by Public Utilities Commission of Ohio (PUCO). All AES Ohio customers pay the same set Delivery rates no matter who supplies their energy.
• Supply Charges represent the price for the amount of electricity that you use. AES Ohio customers can choose the "Price to Compare" (PTC) for their electricity supply. However, because of Ohio's Energy Choice program, customers are free to also choose energy from competitive retail electricity suppliers.

Understand AES Ohio PTC Charges

PUCO requires AES Ohio to provide electricity supply at a default rate to its customers who don't shop for a retail supplier. AES Ohio's PTC supply rate represents the generation supply costs that are passed without mark up directly through the utility onto their customers. Consequently, the PTC default rate is overseen by PUCO.

Price to Compare (PTC)

The PTC default rate not only includes the price to generate the electricity but also the cost to transmit it from power stations over high tension power lines to AES Ohio's local electrical switch yards. From there, the electricity is distributed throughout the AES Ohio local electrical grid for delivery to homes.

Each utilitly's PTC rates are determined during periodic auctions for set periods of the year. Consequently, PTC rates will only last for a few months. That means these electricity rates can vary seasonally; low some months, higher the next.

AES Ohio Current PTC Residential Rate: 8.580 cents per kWh, expires 7/31/2025

NOTE: Some Ohio municipal utilities purchase energy for their local residents. Usually residents need to pay an opt-out fee if they don't want their electricity service to be aggregated. Check with your local government to learn how you might be effected.

How Much Do AES Ohio PTC Charges Cost?

The AES Ohio PTC rate is a weighted average rate so higher usage results in a lower PTC. That makes it important for consumers to know and understand how much they are paying for their electricity in any one month.

How much is the AES Ohio PTC rate?

PUCO estimates that the average Ohio residence uses an average of 750 kWh each month. Therefore, an average PTC bill roughly breaks down like this:

Understand Ohio Energy Choice

Ohio electric consumers are free to choose their own competitive retail electricity supplier. These alternative suppliers shop deals with different producers on the wholesale market to offer competitive rates. As such, their rates are not controlled by PUCO the same way that utilities are. This way, retail suppliers are able to offer competitively priced fixed rate plans for a variety of term lengths.

Though it can seem confusing, shopping electricity plans is an easy process. The trick is finding the one that meets your needs. That's why retail energy suppliers in Ohio offer two types of plans:

• Fixed Rates have their price rate set for the same price over the term of the contract. Customers can count on stable energy rates on plans lasting from 6 to 36 months. However, many fixed rate plans come with early cancellation fees for breaking a contract early.
• Variable Rates Want to avoid getting tied to an electricity plan for months or years? Then choose a variable plan. Variable plan rates on these contracts can change from month to month depending on the price of the electricity supply. But while there's no contract, there's nothing to prevent your rate from going up one month or down the next. However, these plans don't have any termination fees and this allows customers the flexibility to shop for new rates and switch to better deals without paying any penalty.

Understand Your Energy Usage and Your AES Ohio Bill

While your energy usage habits are unique to you, any Ohio native will tell you that winters can be bitterly cold and summers can be torridly hot. In the east north central region of the U.S., up to 55% of an average home's energy usage goes to space heating.

Average Annual Usage Breakdown

Want to learn more about your home energy usage? AES Ohio customers can request up to 24 months of their electric usage plus other relevant information free of charge.

The best way to cut your electricity bill is to reduce your usage:

• Seal your doors and windows against winter and summer drafts. Not only does it keep out the cold or hot air but it also reduces the amount of mold, pollen, and other allergens getting into your home.
• Add insulation to your attic, basement, and duct work.
• Install a programmable or smart thermostat. Programming it to set-back the temperature when you're away or inactive can improve your home's energy efficiency and help cut your electric bills.

Your utility company can provide a wealth of resources and offers programs to help you improve your home's energy performance.

Understand Your AES Ohio Bill

Your AES Ohio bill contains many details that can be confusing to customers. But there's lots of useful information to help you better understand your usage and rate. Below, we break down the most important items on a sample AES Ohio Electric bill.

AES Ohio Sample Bill

• The section shows your 11-digit accr, the bill due date, and the amount due.
• This shows the customer name and mailing address.
• Here you can seen the monthly account summary showing the statement's mailing date, the previous balance and payments made, any balance still pending, and this month's delivery and supply billed amounts.
• This section shows the service address for this bill.
• Here you'll find the date of the next meter reading.
• A break down of your usage history which shows a comparison of your electricity usage for the year to date. You can also see the total usage in kWh for the year and the average monthly usage.
• This section breaks down average daily usage amount during the billing periods and average ouside temparature.
• This section displays meter read details, including the billing period, the previous meter reading, and the current meter reading on the date the meter was read.
• The is section show the metered usage amount, and the rate description-type.
• Here, customers can easily phone numbers and other resources for reporting emergencies, making on-line payments, and how to reach AES Ohio customer service.
• This is the detatchable mail-in payment stub. It displays important account payment information such as your 11-digit account number, the due date of the bill, the amount due, the address for the service, and where to mail your payment.
• Page two of your bills provides room for important messages from AES Ohio as well as infomration on the current Price to Compare, a breakdown of your AES Ohio Delivery charges, and details about your electricity supply charges
• This section discloses the costs of renewable energy programs that AES Ohio participated in. However, these programs ended in September, 2020.

AES Ohio Coupons, Energy Promotions, Discounts, Rebates and Promo Codes

As your local electric utility, AES Ohio offers several rebate and energy efficiency programs to help customers save money off their monthly bill by upgrading their home's energy performance. Some programs also offer money-saving incentives while others could make paying your monthly bills much easier during those expensive winter months.

AES Ohio Reviews

Since AES Ohio serves mid-sized midwest market segment, Ohio residential customers can get a better picture of how good a job it does by comparing it to to other medium-scale utilities. AES Ohio is accredited with the BBB and was well-rated in J.D. Power's 2021 utility residential customer satisfaction study. The utility also rated well in Escalent's 2021 Utility Trusted Brand & Customer Engagement™: Residential study.

How do I Get the Cheapest AES Ohio Rate?

Shopping for a new AES Ohio Choice Plan can seem bewildering at first. Once you understand how it works, though, it's an easy and straightforward process. That said, you should have these three things with you when you shop for electricity.

1. Your current bill. Your past usage per billing period can help you estimate a how much a plan might cost you each month.
2. The current AES Ohio PTC and expiration date. Knowing the current AES Ohio supply price lets you compare rates offered by retail energy suppliers. This way, you can get a better feel for what suppliers are offering, for how long, and if any of their incentives make their price work for your family's need.
3. Your AES Ohio of Ohio customer account number. This 11 digit number is located on your bill. Having it handy lets you sign up with a retail supplier right away.

Electricity Service Out? Contact AES Ohio!

Having problems or interruptions with your AES Ohio electricity? Here's the proper people to call:

• Billing problems? - First thing to do is contact AES Ohio. If you have trouble paying your monthly bill call AES Ohio's Customer Service: 1-800-433-8500
• Need extra time to pay your energy bill? Customers can request an extension by calling Customer Service or by applying on-line.

Emergencies and Outages

All power transmission lines are extremely dangerous! Never attempt to move a downed power line by yourself. Call 911 and then notifiy AES Ohio.

• Report safety hazards involving power lines immediately to AES Ohio at 877-4OUTAGE (877-468-8243).
• You can also report downed lines or outages at AES Ohio's website
• Check AES Ohio's current electric outages as they are being repaired.

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