Inspire Energy -- Profile Analysis

Amazing product. No longer have to worry about crazy bills. All sourced from renewables.

very nice and thorough on explaining

I was skeptical that I would see much of a difference, but I was wrong. There is a huge difference in our bills now. It is unbelievable. GO FOR IT

I was skeptical at first and Atlantic Electric told me my first bill will be high and then I will see Inspire 12cent from the next month. I own an electric car and my last electric bill was 5 something dollars. Hope it stays this way and to be honest I am expecting 0 dollar bill this month

Initially signing up was only a few clicks. Inspire took care of the rest. No verbal 3rd party authorization questions needed. After my 6 month agreement was up I called to see if I could renew my agreement for a cheaper rate. The customer service rep was very knowledgeable about the questions I had. She was able to give me another 6 month agreement for less than the renewal offer sent to me and the current rate online. My hold time was barely for a pause, the total phone call was less than 3 minutes. So far I am extremely satisfied with Inspire Energy!

Someone knocked on the door, it was a representative who educated me on the benefits of clean energy. I did the Subscription for 12 months and was pleased with the experience. My bill was lower and the 3rd month was free too (the supply portion). I highly recommend it for anyone skeptical about the service.

I love my subscription with INSPIRE. I make too much money for government assistance with no children. So the stability and predictability of my bill being the same every month is great

Inspire has been the best both in terms of communication and transparency. Have answered all my questions and even allow for more predictability on my monthly electricity bills.

I didn't know that delmarva was switching my supplier and my bill shot up to over $300. I love inspire energy the unlimited plan has saved me so much money and it's such a relief to know exactly what my bill is going to be each month. Helping the environment is just an added bonus.. I suggested it to all my family and friends.

My bill was relatively consistent with what I had before and I got not only a gift card but a refund on my bill for what I was already doing. Highly recommend trying Inspire and getting rewarded for paying your bills and it is so simple to switch to another company offering rewards.

Very bad customer service. Just got off the phone with an extremely rude supervisor by the name of Anya who came off as antagonistic from the get-go, after I thought I'd successfully resolved the issue with another customer service representative. The dispute had to do with a huge jump in my electric bill, and I wish I had poked around the reviews before I'd signed up with them. It seems to be a very common complaint. I've terminated services, and hope that is the end of it. I commend the cause, i.e. clean energy, but not the delivery. I'll be looking around for other clean energy providers.

2 young men in black sweater jackets with pink Inspire insignia came to my door on a Saturday. Wanted to see my electric bill or have me give information from it. Started conversation flashing a card stating I should have seen pie charts of something on my bill and stated in a VERY condescending manner that I didn't respond to questionnaire on the bill like I was supposed to. Said they would wait while I got bill, told them I didn't want to do it right then. the pushy one tried more and the other one cut hum off stating thank you goodbye. He realized I was wary of a scam.

I spoke with reps at a reputable grocery store. Went against my usual MO and trusted what they said was true. I agreed to a "usage monitor" to see how their monthly would compare to my current. Wrong. My fault for trusting, but I signed up for a service transfer. 100% misrepresentation.

When I realized this, I called Inspire and was reminded numerous times that I signed the contract. "Did you sign anything?" "Did you sign the iPad?" "You signed your name"... obviously a very common complaint. I finally told the exceedingly bright and cheery woman on the phone that I heard her the first 5 times and she could stop reminding me that I believed her rep's lies.

So, at this point, I was still hoping that shady recruitment notwithstanding, that the entry would be from green sources and wouldn't cost me any more than I was already paying. I had my current rate in hand and she said "you will be charged X from us" which matched my current rate exactly. So I figured what the heck, I really like the idea of renewable energy so I'll give it a shot.

Well, I was correctly charged that rate month one. The next bill came and my rate had been raised 26%. Im willing to pay a little more for renewal energy. But 26% hike is obviously not to cover costs. It's to line pockets.

This is the kind of company who is playing on conservationally conscious people who are trusting that a renewable energy company will be on our side as well as the planet's. It's not. Inspire is out to rip you off under the guise of renewable energy. Shame on them and shame on me for trusting. I went against my usual M.O. that day and learned my lesson.

I joined because they offered a lower rate but they didn't inform me that they would hike up the rate to double what it should be whenever they please and now I'm stuck with a $300 light bill for a single person.

I signed up at a local grocery store with promises of my bill being the same. The bill was the same for the first 6 months and then I saw a DRAMATIC increase. My bill went from $100 monthly to $300 because my "intro offer" had expired. I called Jan 6th to cancel my services with Inspire, and was still billed for the next four months (April 2020) with inspire. I called and got confirmation numbers each time but was told that "they weren't communicating well" with our power company. Interesting. They ended up refunding me the difference that I would've paid using my regular supplier but just awful on their end.

i was told by the salesman that my bill would be 109.99 every month. i was never told that was only their portion of the bill. i was made to believe that would be my entire energy bill, which is my average bill for the year. so i have been paying double until my contract ends. such a scam!!!!!!!! do not sign up!!!!!!!!!!!! i am waiting for a class action suit to join!!!!!!!!!!!!

They tricked me into their plan with door to door sales person and pressure tactic. I initially got lower rates for first 3 months, but later they switched me into their higher rate plan. Customer service sucks. I somehow managed to get rid of them.

They changed MY electric account without MY permission and without ever speaking with ME or obtaining MY signature or approval. MY electric bills have doubled and even tripled!! I don't care who lives with me, it is my electric account, my responsibility and noone other than me has authority to change anything. I hold INSPIRE totally accountable for fraud!!!!

This is a scam. My energy bill is usually around $200, l signed up after l was told l would save. My bill has been in the $300-400 range. Never sign up with them. Useless company

Buyer beware! I spoke with PEPCO and learned that Inspire's energy rates are double PEPCO's rates. I was paying almost 16 cents per kilowatt hour versus under 8 cents for PEPCO's energy rates. PEPCO did say that there are third party providers who charge lower than PEPCO, so I will explore further. I was told energy rates were the same by the Inspire sales team and of course would prefer renewable energy where it's available. I recommend against going to Inspire.

Ticked me into paying almost 2x as much as what my bill was supposed to be. Tried to cancel (I have no faith, however, I made them send me a direct email for a paper trail).
Reporting to the Attorney Generals Office if they don't refund me the hundreds of dollars they scammed me out of.

Nice young guy got me in the grocery store. He was pushy but insisted I would only pay 50 bucks a month, that's it. I asked him if I would be double billed 4 times he lied right to my face and said nope just 50 dollars. Two Bill's in I see that I still have to pay my electric provider and I had to pay Inspire. So I was being double billed. But lucky for me my girlfriend canceled the service. I usually don't talk to aggressive salesmen now I know not to talk to any salesmen period cause they may be nice but they prey on nice people like me who listen to their routine and he acted like I was going to save a bunch of money. It's a joke for real walk away shut the door whatever it takes but just say no. Glad I'm not the only person they got!!

I had never heard of them. I never, never do any business on the phone. I had been with JCP&L for 30 years when Inspire hook me up with them at twice the JCP&L rate without my knowing about it. They forged a telephone conversation using a recording of my voice saying "yes" several times. JCP&L washed their hands. I reported this swindle to several government institutions including my local police department.

Checking my electric bill this month i noticed my bill went up 300.00 I had contacted my electric company to inquire why thats when i was told about inspire. This company came to my door 2 years ago and they told me they can lower my electric bill and i can cancel at anytime which i did a month later when i got my electric bill and seen i was paying double. Now all of the sudden they are on my bill again without my consent

My rates went up and app was not working. They refused to help me. I canceled them but now my thermostat is not working (they installed it).

If I could give them 0 stars, I would. Kristel came to our door and spoke to my husband. She said she was from the state and that it was a requirement by law from the state that she make sure our electric bill was using their new clean energy as NJ has bad pollution. So my husband showed them, and she signed us up for a subscription WITHOUT HIM KNOWING. I was not present, and the electric bill is in my name, yet they still sent a transfer of service request to our electric provider to switch to them!! Without us knowing. They're scumbags and liars and I wouldnt touch them with a 39 and a half foot pole. If you have to lie to get sales, youre in the wrong field.

Had a great experience with them the first contract I had. I was told I needed to renew my contract, which I did. However, apparently "renewing" means agreeing to new terms, because my electric bill doubled. When I called to find out the deal, I was told that due to a pricing mistake on Inspire's part, I was no longer eligible for flat rate pricing. I did nothing wrong, the customer service person said, it was their fault -- great, but why single me out to be punished?! Infuriating, and I was stonewalled at every attempt for more information. I used to be a big supporter, but I can no longer support a company that will straight up lie to their customers. I was told they "can't explain any details." What that means is that they won't.

I had never paid so much for a service, the past 3 payments have been no less than $255

I signed up for a plan, never missed a payment, 3 months into it I'm told they are discontinuing service because of the current market. We have a signed contract for a year with an agreed upon price per month. If I wanted to cancel early I'm sure I would be charged a fee. Are they going to pay me a fee? Now they are cancelling my service unless I want to pay more, absolute scam!

Signed 12 month contract in Dec 2020. Inspire wants to cancel the contract in May 2021 because of system errors affecting the quoted price. Clearly they misjudged the market and now want to change the rate instead of honoring the contract.

They lie about the price, they don't fully explain their charges are for service provider only. You still pay utility company charges on top of that. Their rates stink. I was charged 155 for a month where my average for almost 2 years was 100. Avoid unless you have endless supplies of money. OH, when I cancelled after receiving my very first bill they said it was AFTER the recension period. Sooo lame.

They lie saying you will save money. I told rep in store how much I spend for my most used electric month and he said it would be cheaper... I tried thinking how much I paid went to distribution but the rep wouldn't let me think. A couple minutes later after I got home I realized they will actually cost me more. Rep also said price was $55 looked online she is$40 for unlimited electric...... Now I have to try to get in contact with them and they are open only Monday through Friday 9-6.. Scam

This review is simply based off their sales tactics. Their door to door sales pitch is being sneaky and sly. They say they know your neighbors well and will talk to your pets and act all charming to come off super trustworthy and after looking into the product it didnt seem terrible but the sales experience alone left a bad taste in my mouth that I canceled after the trial right away. After they left my house I felt so gross. I couldnt stay with them even if the trial went okay. It was just an experience that left you feeling dirty and tricked.

They just took the customer choice number off my bill and signed me up for their service.

I signed up for a monthly plan for $74.99 a month for 1 year signed contract first bill cam in was $132.25 geez guess that wasn't $74.99 called the customer service # and funny i got a women in Belize that couldnt answet my question asked to be transfered to a U.S rep and that took 15 minutes seems like she had some problems lol then the man came on i asked if he was from the U.S and guess what his answer was NOPE so guess that was a problem funny how things work when you are a world away he couldn't answer any questions either he wouldn't tell me where he was but god only know and hung up on me great customer service then called the customer service online not the one from the bill that you would think to call and finally got a U.S rep and here we go again she couldnt answer my questions either i asked her i have a contract for $74.99a month and she said yes i said y is my bill $132.25 she said i payed $6 to them this month for 30kWh i said oh i did where on the bill does it say that cause my bill says $132.25 for 370kWh and she said that was not right and i said oh so my bill and my bank account are wrong lol u kidding me and im sure u can guess what happened when i started asking more questions she hung up as well then i looked up the company to get more info and numbers and found out they have 1.6 stars out of 5 for service and 1.7 stars out of 5 for customer service and i thought that was high id give them .5 stars if i could but that isn't an option so 1 star it is PLEASE DO NOT USE THIS COMPANY hope people read the reviews before signing up and unfortunately know that this has happened i will never sign up with any other company for anything ever again hope you are proud of yourselfs

If you have a problem especially with billing they will not respond to your email. Do not change your electric company this company does not stand behind the offer they made you when you joined. I'm switching back to PPL, I should have never changed in the first place.

I verified with the salesman in several different ways that the only bill I would pay was a flat rate. Total lie, one bill for the flat rate, a second bill for the "supplier fee". You think you are trying to do the right thing by supporting clean energy, only to be lied too.

Inspire rep was incredibly pushy and kept coming back even though we told him no. All my neighbors have the same stories - do not show them your PSE&G bill (or whatever company supplies you now). They can use the codes on there to make the change without your consent.

Visited BJs and was greeted by 3 salesman who quoted me a price that I confirmed three times. Two weeks later got a bill that my rate will be double. Called customer service and they just apologized. I will be canceling this service. Very misleading Nd dishonest. They said what they had to say to get me to sign the contract.

A rep knocked on my door to have me sign-up for clean energy usage! He stated my bill will increase $.05 not matching my current bill. My new bill for July was an additional $128.00!!!!! Scammers!!!! They need to be sued and out of business.

Lot of fancy talk to get you to verify on the spot. No clear way I could find to cancel. If someone from Inspire comes knocking, politely ask for literature so you can decide after researching. It felt like a scam with a lot of half truths. People like this give renewable energy a bad rap.

DO NOT ENROLL IN INSPIRE, especially if you live in Maryland. You are paying for nothing. My bill this past month was $188 for electric charges to Pepco and $430.98 to inspire for supply charges. YOU DO NOT NEED a 3rd party supplier - INSPIRE - in Maryland. Pepco has informed me my total bill for electricity would only be $188, no charge for "supply". Basically I am paying $488 to Inspire for NOTHING!

I was flat out LIED to by a male in BJs wholesale, Reading PA. Told me electric bill would be a flat rate 129.99 every month, no matter what. Well, that's just for the distribution charge. Total liar, electric bill is almost 300 a month now compared to maybe 150 when I just had PPL do everything. Scammed for a full year, and NOT PLEASED.

The sales person who does not even introduce himself as a sales rep, misleads you to make you believe this is part of the state to become green and they are just making sure you get clean energy. LIE! You are actually signing up to a service with a lot of misled and fake information most likely from the rep who are usually very pushy and aggressive to get you to sign up. Its also very intrusive the fact that they come to your house and try to scam you as Ive had at least 7 of them come already and they wont leave! Which I feel its harassment. Unless you say a thousand times, they wont leave. You literally have to shut the door in their faces at point for them to leave you alone and leave your home. The reps dont even leave their masks on and grab your phone without even asking for permission and get really close to you. The rep also Kept asking me very personal questions such as how much I make weekly with my job and kept looking at my phone. Also he wouldnt let me read the terms of the contract that he said was just to make sure I was at least 18. Another lie!! That contract was an agreement to get the service. I could on for hours on how many Kira he said. All of the approach and service is just beyond wrong, disrespectful and a complete lie/scam. If they want to sell a service, at least come clean about and tell the truth about what your trying to sell and let the people decide on whether they want to get it or not, dont just straight up lie about it.

They are liars and scammers. My elector bill skyrocketed because of them after a sales person told me they could help lower our bill absolutely awful

A very nice person came to the door today saying a lot of stuff has been coming out in the mail, but that they understand customers have not been reading their mail. I am interested in going green, but know enough to beware. I promised to research this - which I just did. If I switched to the plan I was looking at, my cost per kWh would have increased from about 6 cents to 10 cents. Obviously, I am not doing that. Other information on the web indicates that the cost should be the same or lower. So I am definitely NOT impressed by Inspire Energy.

Salesperson promised to give 50 dollars Amex just to talk to him . He said no strings attached and thT will get my gift card whether I sign up or not .
I went ahead and signed up until I realized they are crooks and out to make money off vulnerable people .
When I called
To check on my 50 dollars they apologized for the Salesman inexperience and for telling me thT I would get the gift card regardless of signing up .
The lady on the phone hit me up with language like rules
and regulations bs and when I told her thT would
Write bad review she said to go ahead and do S she didnt care .
Customers beware of this company .

Doubled rates after the initial period with no notification ($0.20 /kWh is ridiculous). Absolute scam of a company. Harassed me by phone and email after I cancelled asking why I did, as if it should have been any surprise.

They mention a flat rate, but it only applies to the "supply" cost on your electric bill, you still have to pay the delivery/distribution charges and taxes to your normal energy provider (as indicated by their contract/terms and conditions). At least in my case, this would have resulted in my total electric bill being much more expensive than it is currently. If you happen to get coerced while you are out there, you have 3 days to rescind/cancel (at least in Maryland, may vary by state), so it should be easy enough to undo any damage.

This place is a joke. The prices are set and have nothing to do with usage, only to do with what they feel like charging on a given day. The salespeople admit they know nothing. If I log in with different browsers or devices, prices vary. I input an address with incredibly low usage vs an address with high usage 25 miles away and was given the same rate because it "calculated the usage". Hm, odd, that doesn't seem possible. It's especially not possible when they're not even looking into the account. You are not being given a special price at all. You are not being treated as an individual. They are giving out what they feel like. Also, the most common plans are 99, 114, 119, and 125. I am going to bet someone quoted you one of those numbers.

Was told my bill would be lower. That I can choose my supplier. Made my current electric company out to be cheating me because they didnt tell me I could choose a supplier and use clean energy.
My bill has skyrocketed. For 2 months it was 50 bucks but after that its been 250 to inspire each month. I am canceling this ASAP.

Since I could not write a review until I received my first bill, here it is, my bill increased $56 per month.

Initially signed up with Inspire Clean Energy for 6 mo. term at a very competitive rate. Received renewal notice with very high fixed rate for 12 mo. term. Asked to cancel and received following email:
Hey B!

KC, here! I hope you are having a wonderful day so far!

B, Im sorry to hear you want to cancel your membership for 100% renewable energy! To date, Inspires members have collectively prevented 7.6 Billion lbs of greenhouse gases from entering the air - thats 1 billion lbs of coal NOT burned! I personally love helping our members decrease their carbon footprint and further their amazing impact on a plan that works for their wallets.

The great news is, on your account, youre eligible for a Fixed price of $0.0679. This plan would be price-protected for 24 months! How does that sound? Since you're already a member with us, this is an easy update. I'll give you a call, or feel free to call us at 1 (866) 403-2620. It just takes about 2 minutes to change plans.

No matter what, we absolutely value you as a member and the amazing impact on the environment since joining Inspire. If youd still like to proceed with the cancellation via email, please let me know, and I can take care of that straight away.



Warmest Regards,
KC

KC
Member Experience Specialist
866-403-2620
9am 6pm EST
Inspirecleanenergy.com

They got my attention! I called within a day of opening the email and was told I was too late and they would not honor the offer. I guess that's how they play the game, but seems kind of counter productive. It was just agitating enough that I won't do business with them again.

I was walking into the grocery store when a very pleasant young man approached me and asked me if I had received my free grocery card yet. From there we were off to the races. He fast talked every question I had, and discouraged me from reading the fine print. I put the lavish on the deal before the final signature. Scum

I love when their employees come knocking on your door and demand to see your electric bill and threaten to send someone else out to see MY bill like Im gonna get right on that.

Members from Inspire show up at your door wearing Inspire golf shirts. Saying they can tell by looking at your electric bill if you are using fossil fuels primarily for your electric service. They say they just want to look at it and if it says basic generation service they can change it so its renewable energies. What they are not telling you it is they are changing your electric provider to Inspire Energy Holdings LLC.

Long story short I had a contracted fixed term price for 6 months from 7/7/21 through 1/7/22 and they started billing me a higher rate on 12/17/21 and are attempting to not issue the rightful credit. The overcharge was only $54.14 but its significant and this company is trying to be unethical about it. DO NOT USE THEM OEBYOU WILL REGRET IT. I wont be paying them this amount. Only what is legitimately Sue to them. Very shady and unethical.

I don't even know yet how much money Inspire robbed me of, but it seems possible it's well over $4000. I apparently agreed by phone in July 2017 to a "contract" (never saw a contract though) and never received anything from them - no notices of contract expiration, nothing. Just learned they have been increasing my rate to, now, 2.5 times the standard rate. I'm livid. I can't afford to have thousands stolen from me. I've filed a complaint with the PUC.

When I signed up I was reluctant. The gentleman promised me a $100 Gift card fajita for signing up which I never received after multiple calls. I was also told my energy charges from Inspire would be 59.99 a month on MAX . I have been charge out of the last 9 months 79.99 on average but as high as 159.98 a month. I have called multiple times to wait on hold for almost an hour to just have the call hung up. I cant even get a hold of customer service to cancel it for months now!! I have one adult one small child in a home completely energy efficient and remodeled my old electric bill before enrolling in this was half of what I am charged now. DONT WASTE YOUR MONEY ON THIS COMPANY!!!

They were very deceptive with their prices, said it was going to be $39, it was increased to $119 a month, from the beginning. How did it go up so much!!! Horrible!!! They intentionally mislead.

I was approachd by representative outside my house. He assured me that only was it cleaner more reliable energy but, it was going to cost me less on my energy bill. That is not true the one time that you get any kind of a discount is when they charge the 6999 or whatever it is on that first month as opposed to whatever the charges for the supply. The distribution which comes through your carrier in my case BG&E whether its budget billing or not its always through them also the gas is always for them which I also did not understand. This company is basically scamming you and charging you as much as $.12 a kilowatt as opposed to eight cents on my PG&E. When I asked the lady if you want to keep me as a customer And asked how are you helping me she just goes back to that its a reliable energy source. Pain in my ass, not very helpful and lost my business

Poor experience with them. Some rep came to my apartment and insisted me sign the tranfer because rates were cheap and its a renewable energy. So i signed it. But for next 2 months i received highest amount bills. Thank God i moved out from there and cancelled my service

Girl came to my door and sold me on it. I used to pay $60/mo. Now I pay $150/mo. Best part is that she came back a few months ago asking again to lower my electric bill. She swore she had never been in my neighborhood. Say what? I can't afford to double my bills...neither can you. Buyer beware.

Dont fall for the BS of renewable energy. Just another 3rd party supplier with shady sales tactics. If a salesman happens to approach you, dont fall for any pressured tactics. Their ridiculously high rates are slightly cheaper on their website!!!

These people stand in grocery stores and talk people into signing up for something that will save them money. Its a lie. I was just an added charge to my bill. A charge that was usually over 100% larger than my actual energy bill. They are liars and the people leaving good reviews are probably the ones that came up with the scam. You still owe me money Inspire!!!

They set up in our local grocery store and have SCAMMED hundreds of folks on LIES! They told my husband NOTHING is changing no contract all they are is to promote GREEN ENERGY and poof our bill is SKY high. This is outrageous. I WILL be filing claims with BBB, FTC, and OH Atty General on this scam of a company!!!

a representative from inspire energy approached me and my boyfriend at giant eagle about 8 months ago now and told us signing up with them would add no extra cost to our monthly energy bill and all it would do was tell the illuminating company that we advocate for greener energy. a few months goes by and we notice our energy bill had gone up $30 more a month. we shrugged it off as it being winter and needing to use more energy. my boyfriend did a little more digging and found that contrary to what they had told us, inspire energy was charging us an extra $30 a month. he called to cancel and the customer service person, instead of canceling the bill, attempted to sign us up for the cheaper option which was $7 less a month. do not trust them they are all about scams and lies!!

Got tricked by a door to door guy. Said he was with AEP and I Shiism en expecting a refined for being overcharged- he never once mentioned Inspire. He took my account number, and left. I was switched over to their service, at their rates, without even knowing it. When I caught it, I switched out- and they canceled my switch and switched me back to them. I then called them directly and told them what happened, and I have since filed with BBB and PUCO and they have followed up. If this happens to you, Id recommend getting the BBB and PUCO involved.

Illegally has been charging me for months my father and I were both on my illuminating bell neither one of us has signed up for this company and they have been charging us for months just realized it this afternoon How can this company just illegally go onto your illuminating bell this is fraudulent 100%

Showed up at my door, looked at my electric bill and said they could do it cheaper. During the sign up process they kept speaking over the automated voice so I couldnt hear anything it was saying. Very sketchy. Looks like I lucked out after reading these reviews, guess they entered a number wrong because I kept getting emails about it. Dont do it people