Inspire Energy -- Profile Analysis

Very bad customer service. Just got off the phone with an extremely rude supervisor by the name of Anya who came off as antagonistic from the get-go, after I thought I'd successfully resolved the issue with another customer service representative. The dispute had to do with a huge jump in my electric bill, and I wish I had poked around the reviews before I'd signed up with them. It seems to be a very common complaint. I've terminated services, and hope that is the end of it. I commend the cause, i.e. clean energy, but not the delivery. I'll be looking around for other clean energy providers.

2 young men in black sweater jackets with pink Inspire insignia came to my door on a Saturday. Wanted to see my electric bill or have me give information from it. Started conversation flashing a card stating I should have seen pie charts of something on my bill and stated in a VERY condescending manner that I didn't respond to questionnaire on the bill like I was supposed to. Said they would wait while I got bill, told them I didn't want to do it right then. the pushy one tried more and the other one cut hum off stating thank you goodbye. He realized I was wary of a scam.

I spoke with reps at a reputable grocery store. Went against my usual MO and trusted what they said was true. I agreed to a "usage monitor" to see how their monthly would compare to my current. Wrong. My fault for trusting, but I signed up for a service transfer. 100% misrepresentation.

When I realized this, I called Inspire and was reminded numerous times that I signed the contract. "Did you sign anything?" "Did you sign the iPad?" "You signed your name"... obviously a very common complaint. I finally told the exceedingly bright and cheery woman on the phone that I heard her the first 5 times and she could stop reminding me that I believed her rep's lies.

So, at this point, I was still hoping that shady recruitment notwithstanding, that the entry would be from green sources and wouldn't cost me any more than I was already paying. I had my current rate in hand and she said "you will be charged X from us" which matched my current rate exactly. So I figured what the heck, I really like the idea of renewable energy so I'll give it a shot.

Well, I was correctly charged that rate month one. The next bill came and my rate had been raised 26%. Im willing to pay a little more for renewal energy. But 26% hike is obviously not to cover costs. It's to line pockets.

This is the kind of company who is playing on conservationally conscious people who are trusting that a renewable energy company will be on our side as well as the planet's. It's not. Inspire is out to rip you off under the guise of renewable energy. Shame on them and shame on me for trusting. I went against my usual M.O. that day and learned my lesson.

I joined because they offered a lower rate but they didn't inform me that they would hike up the rate to double what it should be whenever they please and now I'm stuck with a $300 light bill for a single person.

I signed up at a local grocery store with promises of my bill being the same. The bill was the same for the first 6 months and then I saw a DRAMATIC increase. My bill went from $100 monthly to $300 because my "intro offer" had expired. I called Jan 6th to cancel my services with Inspire, and was still billed for the next four months (April 2020) with inspire. I called and got confirmation numbers each time but was told that "they weren't communicating well" with our power company. Interesting. They ended up refunding me the difference that I would've paid using my regular supplier but just awful on their end.

i was told by the salesman that my bill would be 109.99 every month. i was never told that was only their portion of the bill. i was made to believe that would be my entire energy bill, which is my average bill for the year. so i have been paying double until my contract ends. such a scam!!!!!!!! do not sign up!!!!!!!!!!!! i am waiting for a class action suit to join!!!!!!!!!!!!

They tricked me into their plan with door to door sales person and pressure tactic. I initially got lower rates for first 3 months, but later they switched me into their higher rate plan. Customer service sucks. I somehow managed to get rid of them.

They changed MY electric account without MY permission and without ever speaking with ME or obtaining MY signature or approval. MY electric bills have doubled and even tripled!! I don't care who lives with me, it is my electric account, my responsibility and noone other than me has authority to change anything. I hold INSPIRE totally accountable for fraud!!!!

This is a scam. My energy bill is usually around $200, l signed up after l was told l would save. My bill has been in the $300-400 range. Never sign up with them. Useless company

Buyer beware! I spoke with PEPCO and learned that Inspire's energy rates are double PEPCO's rates. I was paying almost 16 cents per kilowatt hour versus under 8 cents for PEPCO's energy rates. PEPCO did say that there are third party providers who charge lower than PEPCO, so I will explore further. I was told energy rates were the same by the Inspire sales team and of course would prefer renewable energy where it's available. I recommend against going to Inspire.

Ticked me into paying almost 2x as much as what my bill was supposed to be. Tried to cancel (I have no faith, however, I made them send me a direct email for a paper trail).
Reporting to the Attorney Generals Office if they don't refund me the hundreds of dollars they scammed me out of.

Nice young guy got me in the grocery store. He was pushy but insisted I would only pay 50 bucks a month, that's it. I asked him if I would be double billed 4 times he lied right to my face and said nope just 50 dollars. Two Bill's in I see that I still have to pay my electric provider and I had to pay Inspire. So I was being double billed. But lucky for me my girlfriend canceled the service. I usually don't talk to aggressive salesmen now I know not to talk to any salesmen period cause they may be nice but they prey on nice people like me who listen to their routine and he acted like I was going to save a bunch of money. It's a joke for real walk away shut the door whatever it takes but just say no. Glad I'm not the only person they got!!

I had never heard of them. I never, never do any business on the phone. I had been with JCP&L for 30 years when Inspire hook me up with them at twice the JCP&L rate without my knowing about it. They forged a telephone conversation using a recording of my voice saying "yes" several times. JCP&L washed their hands. I reported this swindle to several government institutions including my local police department.

Checking my electric bill this month i noticed my bill went up 300.00 I had contacted my electric company to inquire why thats when i was told about inspire. This company came to my door 2 years ago and they told me they can lower my electric bill and i can cancel at anytime which i did a month later when i got my electric bill and seen i was paying double. Now all of the sudden they are on my bill again without my consent

My rates went up and app was not working. They refused to help me. I canceled them but now my thermostat is not working (they installed it).

If I could give them 0 stars, I would. Kristel came to our door and spoke to my husband. She said she was from the state and that it was a requirement by law from the state that she make sure our electric bill was using their new clean energy as NJ has bad pollution. So my husband showed them, and she signed us up for a subscription WITHOUT HIM KNOWING. I was not present, and the electric bill is in my name, yet they still sent a transfer of service request to our electric provider to switch to them!! Without us knowing. They're scumbags and liars and I wouldnt touch them with a 39 and a half foot pole. If you have to lie to get sales, youre in the wrong field.

Had a great experience with them the first contract I had. I was told I needed to renew my contract, which I did. However, apparently "renewing" means agreeing to new terms, because my electric bill doubled. When I called to find out the deal, I was told that due to a pricing mistake on Inspire's part, I was no longer eligible for flat rate pricing. I did nothing wrong, the customer service person said, it was their fault -- great, but why single me out to be punished?! Infuriating, and I was stonewalled at every attempt for more information. I used to be a big supporter, but I can no longer support a company that will straight up lie to their customers. I was told they "can't explain any details." What that means is that they won't.

I had never paid so much for a service, the past 3 payments have been no less than $255

I signed up for a plan, never missed a payment, 3 months into it I'm told they are discontinuing service because of the current market. We have a signed contract for a year with an agreed upon price per month. If I wanted to cancel early I'm sure I would be charged a fee. Are they going to pay me a fee? Now they are cancelling my service unless I want to pay more, absolute scam!

Signed 12 month contract in Dec 2020. Inspire wants to cancel the contract in May 2021 because of system errors affecting the quoted price. Clearly they misjudged the market and now want to change the rate instead of honoring the contract.

They lie about the price, they don't fully explain their charges are for service provider only. You still pay utility company charges on top of that. Their rates stink. I was charged 155 for a month where my average for almost 2 years was 100. Avoid unless you have endless supplies of money. OH, when I cancelled after receiving my very first bill they said it was AFTER the recension period. Sooo lame.

They lie saying you will save money. I told rep in store how much I spend for my most used electric month and he said it would be cheaper... I tried thinking how much I paid went to distribution but the rep wouldn't let me think. A couple minutes later after I got home I realized they will actually cost me more. Rep also said price was $55 looked online she is$40 for unlimited electric...... Now I have to try to get in contact with them and they are open only Monday through Friday 9-6.. Scam

This review is simply based off their sales tactics. Their door to door sales pitch is being sneaky and sly. They say they know your neighbors well and will talk to your pets and act all charming to come off super trustworthy and after looking into the product it didnt seem terrible but the sales experience alone left a bad taste in my mouth that I canceled after the trial right away. After they left my house I felt so gross. I couldnt stay with them even if the trial went okay. It was just an experience that left you feeling dirty and tricked.

They just took the customer choice number off my bill and signed me up for their service.

I signed up for a monthly plan for $74.99 a month for 1 year signed contract first bill cam in was $132.25 geez guess that wasn't $74.99 called the customer service # and funny i got a women in Belize that couldnt answet my question asked to be transfered to a U.S rep and that took 15 minutes seems like she had some problems lol then the man came on i asked if he was from the U.S and guess what his answer was NOPE so guess that was a problem funny how things work when you are a world away he couldn't answer any questions either he wouldn't tell me where he was but god only know and hung up on me great customer service then called the customer service online not the one from the bill that you would think to call and finally got a U.S rep and here we go again she couldnt answer my questions either i asked her i have a contract for $74.99a month and she said yes i said y is my bill $132.25 she said i payed $6 to them this month for 30kWh i said oh i did where on the bill does it say that cause my bill says $132.25 for 370kWh and she said that was not right and i said oh so my bill and my bank account are wrong lol u kidding me and im sure u can guess what happened when i started asking more questions she hung up as well then i looked up the company to get more info and numbers and found out they have 1.6 stars out of 5 for service and 1.7 stars out of 5 for customer service and i thought that was high id give them .5 stars if i could but that isn't an option so 1 star it is PLEASE DO NOT USE THIS COMPANY hope people read the reviews before signing up and unfortunately know that this has happened i will never sign up with any other company for anything ever again hope you are proud of yourselfs

If you have a problem especially with billing they will not respond to your email. Do not change your electric company this company does not stand behind the offer they made you when you joined. I'm switching back to PPL, I should have never changed in the first place.

I verified with the salesman in several different ways that the only bill I would pay was a flat rate. Total lie, one bill for the flat rate, a second bill for the "supplier fee". You think you are trying to do the right thing by supporting clean energy, only to be lied too.

Poor experience with them. Some rep came to my apartment and insisted me sign the tranfer because rates were cheap and its a renewable energy. So i signed it. But for next 2 months i received highest amount bills. Thank God i moved out from there and cancelled my service

Girl came to my door and sold me on it. I used to pay $60/mo. Now I pay $150/mo. Best part is that she came back a few months ago asking again to lower my electric bill. She swore she had never been in my neighborhood. Say what? I can't afford to double my bills...neither can you. Buyer beware.

Dont fall for the BS of renewable energy. Just another 3rd party supplier with shady sales tactics. If a salesman happens to approach you, dont fall for any pressured tactics. Their ridiculously high rates are slightly cheaper on their website!!!

These people stand in grocery stores and talk people into signing up for something that will save them money. Its a lie. I was just an added charge to my bill. A charge that was usually over 100% larger than my actual energy bill. They are liars and the people leaving good reviews are probably the ones that came up with the scam. You still owe me money Inspire!!!

They set up in our local grocery store and have SCAMMED hundreds of folks on LIES! They told my husband NOTHING is changing no contract all they are is to promote GREEN ENERGY and poof our bill is SKY high. This is outrageous. I WILL be filing claims with BBB, FTC, and OH Atty General on this scam of a company!!!