“ First three months low but then they doubled. When i change companies they added another "additional charge"and it wasn't a contract. Its another method they are using to aviod spooking customers away with contracts. ”
“ My bill is higher every month even with balanced billing. When I called to cancel that, was told my bill would be higher even though still higher and not balanced. Customer Service says I am using more, but I do not use the dishwasher or have a washer or dryer, yet they claim I am using more and every month the bill higher than the month before. They charge more for month to month billing so they can lock the consumers in a contract. I have a contract and still pay more. Read some of their reviews (all of them 5 star, imagine that!) and one of them claimed he had a 3 bedroom house and paid $87.00 monthly. My one bedroom apartment is now at $105.00 (as usual higher than the previous month). I regret having ever contacted Green Money "Energy" and looking for a different electric company. Do not recommend them. ”
“ The worst electric company I have ever had the pleasure of dealing with. Had a solicitor come to my door and offer me a plan that they promised would be cheaper than my current plan with another company only to receive my bill a month later being far higher than what I was already receiving. Im currently paying $.17 a kilowatt. I will never go with this company again nor will I ever recommend it these people are horrible. ”
Do not use this company? We switched from TXU to Green Mountain. We were put on a plan that was supposed to cut our bill in half, instead it was over double what we were previously paying. My bill has never been that high in the 12+ years we have lived there. When we called customer service and were told of our rate per klw, we were shocked it was almost trippled to what was agreed. They were unwilling to help with the bill instead offered to put us on a cheaper plan but yet still having to pay for the one that they sent that we did not agree too, no thanks Green Mountain.
Switched immediately. Then we receive a final bill that charged us an additional $380 more. You may get $10 a month for payment. No wY to treat new customers. ”
“ I was a Green Mountain Energy customer for 2 years, from 2015-2017. I never missed a payment, and was always on time. Today, I was denied a loan with low interest rates because my credit score indicated a collection agency was after me. Stunned, I became even more so when I found out the agency was sent by Green Mountain Energy for a $37 bill I never even knew I owed - from 2017! Two years later, without any emails or letters from Green Mountain OR the collection agency, my credit score took a hit. It's one thing to send an agency for $37, especially to a customer who made all his payments on time, but it's another thing entirely to not communicate it at ALL before sending a collection agency, which also didn't communicate. The representatives I spoke with were friendly, but unhelpful. Extremely unprofessional practice, and though this might be a unique occurrence, avoid yourself a headache and go with Constellation. I doubt they'd send a collection agency after you 2 years later without even an email. ”
I wrote a review that was detailed and not very flattering. After its posting, it just so happened that numerous customer thought they should right in and share their great experience. All the reviews say is great experience.
Don't you like to go online and disagree with people about their unfortunate experiences with your utility provider? You have not? Well then who wrote them? Do you think it is possible that those reviews were written by employees? I would have hoped that Green Mountain would have trained their employees in writing a credible review before posting a bogus review. (i.e. credible reviews actually mention why their good or bad experience was rather than "its great"). It also interesting how many more reviews were written right after mine. That timing doesn't seem odd.
What do you think...
1. a bunch of people decided to go online and right good, non-specific reviews right after my terrible experience or
2. green mountain is faking the reviews
I'll bet you that they are liars. ”
I selected Green Mountain in May of 2018. In December 2018, I took a new job with 6 days a week travel and would turn my heat down, everything electric off, while on the road. Despite the change, my bills kept going up. I thought I missed a payment or something because it was impossible for me to be using "more energy". This week while on the road, my neighbor had his electricity turned off. My neioghbor thought he had the best deal in electricity because his bills were so low and kept using more power (well that would explain something). The account that was turned off was mine, but the power went out in my neighbors unit. I called Green Mountain customer service and got a rep.
The rep said I paid Oncor and had to call them. Green Mountain is Oncor's customer, not me. I asked him,"can you see my bank account?" Reps response was passive aggressive non-sense to waste my time. I interrupted,"do I pay Oncor?" 3 mins later the rep said,"Yes" I responded, "I am looking at my bill pay screen and Oncor is not on it. Green Mountain is. Do I pay Oncor?" Reps response is "yes". I followed up,"I just told you I do not pay Oncor, yet you said I do...you are lying". The reps response was more passive aggressive, not-related-to-the-issue-nonsense. Finally, I asked for someone that would not lie to me and would help me with my issue. It took 4 mins for him to write notes before he could transfer me and then it was 8 mins on hold.
I finally get a "manager". I describe the problem where Green Mountain has been billing me for the wrong apartment. The Mgr's response is,"I am looking at your account and the meter number is correct". I tell him that Green Mountain interrupted my neighbors service so the meter is wrong. Mgr,"no, the meter number is right, I can see it right here". The Mgr proceeded to tell me,"I am not trying to call you dumb, but you are wrong...I can see here it is the right account". "I am not trying to call you stupid, but the account here clearly states its the right number". I responded,"If its the right meter number, than why did the power go out in the wrong apartment?" Mgr,"I am not saying you are stupid, but the meter number on your account is correct". At this point, I am longing for a 10-year-old that can add 1 + 1.
I switched strategies and I went through the same conversation with the Mgr about having a relationship with Oncor as the Rep and guess what...the Mgr also said I paid Oncor. It took another 5 mins....because he had to get his passive aggressive banter to waste my time to instead of trying to address my problem...but finally he admitted,"well you pay us and we pay Oncor". Finally, Green Mountain admits that both the Mgr and Rep lied to me when they said I paid Oncor.
But we are not done yet. Now the Mgr starts with,"I have to give you a warning because you are disrespecting me." Really! You got to be kidding me! So I said,"you lied about me paying Oncor, but I don't care. How do I get this fixed?" The Mgr's response was,"the account is correct". I was finally,"I don't want to call you stupid, but what should I call someone that doesn't understand that their system number and my actually apartment are not linked?"
Finally, I was,"look...who do I need to call if, hypothetically, a meter is hooked up to the wrong unit?" Mgr,"you need to call Oncor." I asked,"Can I have that number please?" Mgr,"yes, but I don't want to have to give you a second warning for being disrespectful. If you would..." I had about had it at this point and decided what is good for the goose was good for the gander. I interrupted,"I don't mean to be disrespectful, but could you give me the number?" The Mgr starts up again and I interrupt,"I hope I am not wasting your time, but if it would not be too much trouble, could you please give me the number? I know it must be hard to tell me the number, but I would really appreciate your efforts in trying to tell me the number." He tried his passive aggressive nonsense a few more time only to be interrupted by me with the same passive aggressive, I-am-not-insulting-you-but-what-I-am-saying-is-actually-insulting-language. At this point, the Mgr was not having his fun anymore and he gave me the number to call at Oncor.
I thanked him for the number but had to follow up. "I am in a Lyft getting a ride home and my driver just confirmed that I was very patient, use no demeaning language, and never cursed the whole time. Do you think that you are good at your job when you have to give a respectful customer 1 1/2 warnings and take 30+ minutes to give a customer a number to solve his problem?" Dead silence from the Mgr. I am not proud of that question, but given the silence, I hope it hit home and does some good to his future and future customer experience.
In summary, do not do business with Green Mountain. The customer service get's its kicks by trying to piss you off with passive aggressive behavior. There are alternatives that are similarly priced...even green options.
“ I was a Green Mountain customer for over four years. I just found out they switched my account with my neighbor and I own a tiny house so I overpaid severely for over 3 years. Basically this happened because I owned both houses until 2015. When I sold one house they took me off the wrong account. Oncor discovered this error (they called it an inadvertent gain in electrical lingo) during an investigation and now Green Mountain refuses to correct it. They even reported me to the collection agency for refusing to pay the last erroneous bill. My neighbor said their last bill was 32.77 and mine was 247.00 so I am not paying it I only owe 32.77 (which makes sense because I moved out and turn everything off but the fridge). I think I estimate I have paid about 1500.00 to much over 3 years. And also when I cut off my service my neighbor actually had service cut off instead because accounts were switched and they had to go to a motel in the middle of the night with their 2 year old and then they had to pay a 500.00 dollar deposit to have service turned back on even though I had cut it off. In addition to that my neighbors were told to get an electrician to come out when it kept getting cut on and off. It cost them 800.00 and they will never see that money again. BEWARE YOU HAVE BEEN WARNED about how they do business. I am now contacting an attorney, filing a complaint with the Texas Public Utility Commission, and the Attorney General. Update: Someone contacted me after this post from GM and during the conversation confirmed that they received a report from the December 17th Oncor investigation on December the 26th. They put me on hold to file a dispute for reimbursement then came back and abruptly told me they could not help as it was under investigation with the Texas Public Utility Commission and the other department handling the matter had not concluded or discovered the error yet. Really????? Really???? Will the other department ever discover that error??? I will keep this updated. Its one thing to make a mistake-we all do and the average consumer knows this. Its another not to make it right. I will update this post if Green Mountain comes clean and treats me fairly. I want to be fair but I don't want anyone going through what I have gone through. ”
“ There is an overnight freezing warning in Houston- I asked to pay on the 15th. There is nothing they can do. So here my daughter and I sit. Its cold. It is also unlawful. ”
“ I have been a customer of Green Mountain Energy for 4 years and WAS pleased until I called to discuss a better rate. The CSM stated a cheaper plan was available and that he would change the contract and waive the termination fee for the existing contract. After placing me on hold, came back on a stated they cannot waive fees, so long story short BE AWARE. Be wary of the base charge and their ability to give you a more expensive plan when renewing! It is NOW obvious Customer retention and customer loyalty is NOT in the Green Mountain Energy vocabulary. ”
“ I had been a customer for GME for over 4 years & we recently moved and was told they serviced our area and signed up for a new plan had the date set to switch over to our new house. New owner contacted me to advise my account was closed? Called GME (3rd time) and they then informed me that they dont service our new house-thankfully we could get same day service with the new provider. To add insult to injury they called 5 days later to see if I had received my final bill & would be able to pay for it? Deceived by 2 different representatives and they gave the new owner the run around-bad news for GME new owner is a local real estate agent for a large firm. Sure GME wont get any recommendations from her or her firm. ”
Was roped in by Ira Josephs. He was very miss leading about Green Mountain Energy!
The billing says it all.
March 0.067, April 0.087, May 0.113, June 0.146, July 0.167 PER KWH!!!
My bill went up by hundreds of dollars with no warning. Pecos rate was around $0.068 per kwh. Crazy they get away with stuff like this. ”
“ I have been with green mountain for a few years. When my plan expired, I received no notice. I just received a $425 + electric bill! I called customer service and the man told me my kilowatt price and he didnt seemed at all concerned to keep my business! I asked him flat out, do you want to keep my business. He was quiet didnt say yes. So I went to choose another provider. I went with TriEagle! I already have received notification from them that they will notify me before my plan changes! Wow! Im already impressed! Heres hoping for a good relationship with TriEagle! ”
“ Ive had gmp for years and despite being vigilant in the past with my energy consumption my bills are off the charts high. I have a small 1 bedroom apartment and my bill this winter was 350 a month!! I had a gf that paid the bill i oaid all other bills. She left me with a thousand dolllar bill in March. I paid 640 in 6 weeks and got 2 more high bills putting me almost back where i was in March. I got disconnected a week ago cause i coukdnt keep up with such a high bill. I was met with a tough crap response to fact i have a 15 month old and 4 year old living with me. I called around for non existent assistance and had a state run agency advocate for me explaining my situation and that id pay in 2 weeks and they wouldn't budge. All my food has gone bad. I live by candlelight and flashlights and its not fun. Im extremely dissapointed they are so uncooperative and insensitive. If there was another company i could go with i would. Ive always had issues with gmp. They could never explain why my bill is always so high for so many years. ”
“ My experience with Green Mountain Energy was not bad until 2018. You would think to be their customer since 2015 they would have treated you better. I consistently renew my contract annually to get on their fix rates plan; however, this year I didn't receive an email reminder from them, as a result, I did not sign for a fixed rate and my electric bill was ridiculously high. I recently called Green Mountain Customer service to ask about my billing. They said: "I am currently on a month to month." Which is about 80 plus more per month compared to what I used to pay with a fix rate plan. I asked, "is there anything you can do to help with the previous rate and who can I talk to help address this." Their response was "I can add a $30 courtesy credit on this month account." I asked: "What about the other month?" Their response: " Well, we did send out the letters to your house three month in advance and there is nothing we can do if it is you who didn't take action." I asked, "who in their right mind know and decided to pay a higher rate?" Overall, I am not satisfied how they treat their long-term customer and help their customer solve their problem. I would not recommend this company to anyone! ”
“ I had green mountain at an apartment that I moved into because the apartment complex recommended them. Their rates were a little expensive but they claim to help the environment, so whatever. The problem came when I moved out of my apartment to my new house. I called to get my service transferred and was on the phone for about a half hour before being told they couldn't find my new address in their system. A month later I find that I'm still being charged at my old address so I called to get it taken care of and the agent I spoke to "Carlos" told me he had no record of a call.. About 15 minutes of me insisting that I called he was able to find the call and stated that since I had wanted to transfer my service and didn't specially say to cancel it they left it running and couldn't do anything about it. I asked to speak to his supervisor and he told me he was the supervisor and no one else was available. About 10 minutes after insisting I was finally able to speak to his supervisor who stated it was a bad situation and understood it seemed like bad customer service to me but she couldn't do anything. Moral of the story, save yourself the headache and go with someone else for electricity. If you're worried about the environment take the money you save by using a different service and donate it to an environment charity. You'll be happier for it. ”
“ I was signed up for green mountain energy with out my consent. Once I realized that my electricity was not under the desired company I reached out to them on several attempts to get this sitiation handled. spoke to several agents and supervisor along eith advising them that I never gave anyone permission to sigbn me up under this plan. no one was able to resolve my issue and they also continue to send me bills after I stated that I was not supposed to be signed up with there plan. all of this happened because of a agent that was stationed in the grocer store ”
“ I moved 2 accounts last year to Green Mountain Energy to take advantage of their solar Rebate Program. In December I took bids for an syatem of a 30 panel, $34,000 install. I checked back with GM to verify the program only to be told they had made some changes. NOW, if I generate more power than I use, the excess will show as a credit on my account, BUT, I don't have access to any credit over my bill. So, if I should over generate power every month, that money just sits there. The only way I can get it out is to cancel my account. How stupid is that? I guess I could keep my account with GM til my contract ends, switch my service back to TXU on a short term contract and then transfer back to GM. How stupid is that. SO, beware Green Mountain Energy. Bad business. Just another solar hype program to get you to switch providers. Needless to say, I canceled my solar panel install. And, I will be moving my service away from Green Mountain. ”
Green Mountain tried very hard to get me to renew at a high rate (13.6 cents a KWH). Even tried to tell me that was the best rate for existing customers. (Both via mail and via their website and via their customer service, so it was a repeated and concerted effort to overcharge me.)
Since I knew other providers were offering 10.6 cents and GM was offering that for new customers, I kept asking for their best rates. After an hour on the phone and 3 times on hold while a manager was consulted, they offered me an 8 cent rate. (All rates include Centerpoint charges, so in this case the GM rate was 3.1 cents). Couldn't convince them to give me more than 13 months or to start it immediately (either of which should have been an option), because I was tired after so long on the phone. I have been a GM customer for 15 years, and expected to be treated better than this. ”
“ I received a $400 light bill for a 1-bedroom town home for one month's worth of electricity. I've been with them for over 5 years and never had a light bill this high. Customer service was no help they told me to contact Centerpoint and that I will have to pay Centerpoint to come look at my meter I do not understand why I should have to pay Centerpoint to look at my meter when I paid Green Mountain for my electricity. I would not recommend this company to anyone ”
I had them for 3 years and my bill was alright in the first year but seemed like it just kept increasing. I renewed my account twice. The third year they didn't send me any notification for an account renewal opportunity and my bill was 3 times the amount and they charged me not only twice what I normally had, they wouldn't help me resolve the high bill. When normally my bill is something like $50 in the winter this time it was $161! i went in circles with them and I finally got fed up and immediately cancelled and now I have to pay what usually all my bills are together so they don't ruin my credit. I have shared this with my circle of family and friends who all had green mountain and they are switching this week.
Too much for "green" energy. ”
“ They over charge, have no leniency, and nickel and dime you to where you cant even afford to have electricity. I don't recommend it to anyone! ”
“ I received a $250.00 utility bill. My utilities are suppose to be free between the hours of 8:00 pm to 6:00 am. I leave my apartment every morning at 7:00 am and return after 6:30 pm. Yet my bill states my daytime energy charge is 1337 kWh and my night time is 1038 kWh. How can this be? Someone please recommend an energy company that does not rob you blind. I did not pay this living in a house. They cant possibly be reading my meter. ”
“ Worst experience ever. Give you low rates then jack the price sky high once they lock you in a contract. I cancelled earlier. Even with the $200 cancellation fee, it was cheaper to cancel and switch to Ambit than stay with those crooks. I wished I could give them 0 stars but unfortunately 1 star is as low as you are allowed to give. ”
“ Misleading information from agent, don't care about consumer, if you not pay you will have collection agency to collect. ”
“ I did the application on line and I was told no deposit then later they wanted me to pay a deposit then when they realized I was right I went with another provider ”
“ The service is fine but the bill is too much. I was with them for 4 months and I just kept seeing my bill sky rocket! Don't switch with them. ”
I was promised that my bill would be cut in half. My bill increased from my other provided.
I was promised that my commercial meter and residential meter would be combined as one either residential account or one commercial account. They were not, and my plan was changed 4-5 times trying to repair the broken promise.
I was promised there would be no change fees. I was charged $56 to change companies.
I was charged $43 for two days electric when they put me on the wrong plan. When I asked why I had to pay, they blamed TX New Mexico Power. The power company blames them. When I complained about the meters the residential division blamed the commercial division and vice versa. No one person can tell me what is going on with my accounts. They don't talk to each other.
I could not get a bill. When I finally got one it was for 3 months of over charged electric. Once again I was given a new plan.
In between trying to figure all this out I got disconnect notices. I would go on, but I'm tired.
I am now researching solar power so I don't have to mess with these people ever again.
To quote one of my favorite movies, "there is no rating for stinks. If there was, you would be stinks". ”
“ By far the worst company I have ever worked with. They advertise low rates but then charge hundreds of dollars of extra fees. There is no customer service to speak of. Calling their customer service line is a headache because you always get transferred to five different people, have to give them all the same information and then they can never actually help you. Now, after canceling my account, they are charging me almost $400 that is not in my contract and is probably illegal. I can not get a hold of anyone that can explain the charges or get them taken off of my bill. I would recommend that no one use this company and they should probably be investigated for shady and illegal business practices. ”
“ It has been so long i had wiped this experience out of my memory - They had the worst customer service, jacked up accounting --would bill you for very litle then hit you with a bill so high that your whole monthly budget went to them. It was HORRIBLE. And to top it of that they were not even really environmentally friendly - that was supposed to be their deal and that is why we went with them. So we move on to TXU--have had perfect service - never a billing issue--never. Cut to today and some collection agency calls me with a bill from these idiots for a bill that we PAID!!!! Stay away from these ones--they are either really really stupid and disorganized or just corrupt. ”
I was lied to by a very sly salesperson and told my energy bills would be two-thirds of what they typically were if I switched to their free weekend plan two-year plan. My bill for the same period in 2015 was $406 and 2016 was $369. I recently switched to TXU with no free nights OR weekends and my bill for the same time period in 2017 was $169.
Don't believe them when they say they will save you money. You can count on double and triple the energy bills. I feel so stupid for believing them. ”
“ They admitted their error in disconnecting the power on Friday, June 30, 2017. Got run around from several supervisors from about 6 pm to 10 pm without any resolution. Lost all my groceries from the refrigerators and freezers. We had invited friends for dinner on Friday and had to cancel the plans. They kept saying the power cannot be restored until the next business day. Finally on Saturday got hold of Samatha who worked on getting us a hotel for two nights.Power was not restored until Monday. July 3, 2017. As of 9/18/2017, no one has bothered to reach out to me regarding reimbursement for the food lost and having to eat out. Got hold of Samantha again today and she tried to be helpful to resubmit the claim. It seems like she is the only employee ( not even a supervisor) who really cares. She remembered me when I talked to her today. She remembered she had helped me with hotel reservations. Samantha thank you very much. Samantha gets 5 stars for customer service but the company does not deserve the same rating. The supervisors and upper administrators can learn a lot from you about customer service!! ”
“ I've been with GME for about 8 years if not 9. I left TXU for what I could prove was way better service. As of 9/8/2017, I must say that I have never been shown poor customer service all of my years being with them. I live here in HOUSTON and like many other, lost so much!. I called to cancel my services with them about two days ago when I learned that my property will be torn all the way down, they sent someone to read the meter on today and all of a sudden I get an email with a final bill of 320.00!!!!! When I called to see why, the rep did not seem to get what I was asking so I asked to speak to a sup. He got on the phone and I advised me that I owed for July and Aug....I was confused as I know I have access to look at my bills through them online and July was most definitely paid and only Aug. was due. I explained to them my situation and that I am a week late paying Aug. due to having to choose safety as priority due to the storm. He seemed to not care as he stated the same thing. He then advised me that it will be reported to a collection agency if I do not pay....I am thinking....did I dial the right number??!!! I became so irritated with the manner in which I was being treated, so I advised him to do what you need to do and ended the call!!! As I calmed myself and went to my account, I WAS RIGHT!!!! JULY WAS PAID AND ONLY AUG. REMAINED!!! Turns out that GME have decided to charge me for the month of September as my PDF for my current bill states my Aug. payment amount and CURRENT CHARGES....meaning, GME just added a new bill!! I am so disappointed in GME for the simple fact that I should not be charged for a month of service that I will not be using!!! I am taking my complaint to a higher office.... I cant allow them to get away with this!!!! ”
“ I spoke to a sales rep the ones that have a booth at a store and wanted info, she told me that the average paid is no more than 11 cents, that was lie number 1 it comes out to 12. Something. Lie 2 was that AEP charged way less because it was not being brought in from another city, turns out it was way more expensive as well, lie 3 was that she said there was no contract, i logged into my acct and it says i have a contract with them that ends 2022. They charge a few dollars if u pay after the due date, it has it on the paper but the next month they still charge an extra amount for being late the past month and they charge to send out a disconnection notice the day after i paid it. Complete rip off from this company, i should have stayed with TXU ”
“ They lie when out of contract and charge upwards of 20 a kilowatt! Customer service sucks, not using renewable energy. Tried to tell you the electric provider charges per kilo and it's their fault. LIARS ”
“ I have never been so mad at a company in my life. We have prepaid through green mountain. We came home from work at 5pm last night and the electricity was out because *apparenly* we ran out. We weren't notified. We made a payment at that time. We left to go to a friends. Came home at 11pm and still nothing. We paid even more money thinking we just didn't load enough. Fast forward to 2am, still nothing. I pay even more money. It's now 4am. I have work in the morning and I am exhausted. I live in Texas so it's a good 85 humid degrees in my apartment. Green Mountain is also unreachable. I am so unbelievably upset. I'm exhausted and hot. I've gone back and forth from the car just to charge my phone so I had an alarm for work in the morning. At this rate it doesn't look like I'll need one. ”
“ I was told my credit will go back on the credit card now they told me they'll send me a refund check in approximately three weeks I've asked for a supervisor to contact me I've talk to my fifth person me calling them and the check is in the mail they did say the girl told me the wrong information and they've done nothing to correct it They've misrepresented themselves and they've done nothing to assist me or show me any empathy or understanding go elsewhere I promise they're horrible. Customer service whatsoever you're responsible and what they say. Can't say account management and customer service deserve any stars because they don't deserve them at all!!! Beware!!!! I had to give them a star in order to write this review because I don't want you to end up like me. Most definitely shop elsewhere!!! ”
“ I've been with green mountain for a few months now and I had my account setup on auto pay. This month I had an unexpected medical expense come up so I called to request an extension on my bill. The representative told me that I could pay my bill the next week. So I was really surprised when my bill was drafted out before the date the representative and I agreed upon. So I called again to see why and they explain to me that since I was setup on auto pay they could not stop the payment going thru. I was very upset and stressed up because this cause my bank account to be overdrafted and I was charged overdraft fees. The rep then assured me that they would credit my account since it was an error on they part.... long story straight it's been several days later and they have yet to credit my account and I'm still being charged over draft fees. WHAT A NIGHTMARE I would NEVER recommend green mountain to anyone ever!!! This has been the WORST experience ever. I'm basically paying for their errors. ”
“ I have been with this company for 10 years and never once had an issue until April of 2017. I dated my automatic payment incorrectly and my power was turned off. I called to explain and apologize for my error and requested they restore power as payment in full was scheduled, and did, take place in only 16 hours. They blatantly refused even after I explained my situation and made sure to highlight my status as a long time PAYING customer. Fine by me, I'll exercise my right as a consumer to take my business elsewhere and make sure to let everyone I can know how much their customer service sucks! NOTHING ELSE MATTERS BEYOND GOOD CUSTOMER SERVICE! Fancy thermostats, reps hassling you at the grocery store, colorful flyers with "saving the planet" nonsense are all a waste if you can't take care of the customers you have. Energy providers are a dime a dozen in the Houston area. ”
“ I concluded my 12-month residential electricity contract with Green Mountain Energy Company on June 22, 2017. I needed a Letter of Credit from Green Mountain to avoid paying a deposit to my new provider. I called Green Mountain and requested the letter. I received the letter on June 23, 2017, and it stated that I had two late payments in the previous twelve months. This came as a surprise to me considering I was on "Auto-Pay" with Green Mountain and my monthly bills were submitted to my Chase Visa routinely without incident. I spoke with a representative from Green Mountain on June 27, 2017, to resolve this issue. The Green Mountain representative informed me that my July bill was due on August 11th and Chase paid it on August 12th, and my September bill was due on October 11th and Chase paid it on October 12th. Thus, my Letter of Credit stated I had two late payments. The Green Mountain representative suggested I contact Chase about this apparent discrepancy and she refused to remove the two late payments from my letter. Later that day, I spoke with a representative from Chase Visa and was told that they only have a record of the process dates (8/12/16 and 10/12/16) and no errors were recorded. As a consumer, I feel I am at a distinct disadvantage because I cannot prove when these requests for payment were actually made by Green Mountain. This seems like a simple matter that could be resolved with little effort. Both bills were paid, and I had no control over when Green Mountain submitted them. ”
Worst electric energy. High way robery, Their plans sounds sweet but down the line the bills are very expensive. On top of this the oncur charges. I have taken contract for a year having said that i get best deal per unit for a small single bed apartment. This is not a green mountain, this a grey mountain.
I've called multiple times asking question about my bill, and can never get a straight answer. Nor can I get someone on the phone who is easy to under. On top of it aggresive response warning back about the penality charges if terminate early. I hate to extend my contract..... ”
“ I have requested Green Mountain Energy to cancel the subscription (as my apartment lease ends) but they didnt do it and kept billing me. I just noticed the bill and when realized called customer care to learn that they don't have any records of my request. Surprisingly they say that they don't see records of my call either. Liars. ”
“ We have been with this provider for about 5 years and have had major issues with incorrect billing/charges over the last few months. Payments not being credited appropriately etc. Customer service department is rude and lacks the basic knowledge to address your concerns. Currently shopping for a new provide. The 200 dollars to break the contract will be well worth it. ”
“ I called to get a rate so I can compare between companies. I was looking at their rates online at the same time as well. The girl (Jazlin i think her name was) was giving me a worse deal than online! So I told her that her online deals were better. She lowered but still not as good. She then told me that the difference was so small that it wouldn't make a big difference to my bill. Who cares! Why would I want a deal over the phone that isn't as good as the online one? I told her thank you for her time and hung up. She then called me SEVEN times!! I finally answered so she would stop calling and she still went on about how little the difference was and talking like I am stupid for not wanting a worse deal. HORRIBLE customer service. Will be going with a different company. Sad too cause I have been with green mountain two summers in a row. ”
“ Moving to Texas, I had no clue how the utility industry operated. I had several options so my deciding factor was a mix of rates, renewable energy options and customer incentives. I literally selected this company as my utility provider because there was a $100 gift card incentive for being a new customer. I never received the card or heard anything about it further, until I received an email late December 2016 that asked me to confirm my information and that a card would be at my door in 7 to 10 weeks. So, I called in February to check on the incentive to find that they have been over charging me AND, that I will not be receiving the card at all. They have yet to give me a reason why I will not be receiving the card, but to me the company is just HORRIBLE altogether! The times that I have called customer service have been painful! The employees do not listen at all, and they lack the ability to think critically and problem solve. Literally I called customer service this week and expressed my discontent with them charging me random fees , and the man on the call told his superior that I was "threatening to sue them", wow really?! I had to laugh because I literally never uttered a word in reference to suing anyone at all!!! In fact, what would I be suing for????? LOL I asked that she please listen to the prior recorded call, because his claim was so far from reality! I hope that anyone reading this review will reconsider if you have Green Mountain in mind for your utility provider. If you value excellent customer service AND safe and reliable energy, pass this company byPLEASE do yourself a favor and do not sign up with Green Mountain Energy! ”
“ This is honestly this worst company I have ever dealt with. Their representatives are completely unprofessional and have a complete lack of knowledge of their own policies. They rely completely on the mailing system to keep track of your services and can't even handle accounts correctly in the first place. I was paying the electricity for another house for 3 months ”
“ I was searching around for a better price for electricity, I was happy with the company I was with but hoping to get a deal. I saw that green mountain had a lower per kWh price than my current company and they had a $300 bill credit. I have not received my credit and numerous times haven't received my bill. Causing my electricity to be disconnected because when I try to pay online there is problems doing it. I have paid the day before disconnection was scheduled according to the representative but still got disconnected. Also my bills are higher than they were with the other company. There customer service people are awesome they don't try to work with you. I cannot wait to leave this company. They do not work with their customers. I then read in another review that their customer service is located in Mexico no wonder they don't work to help their customers. ”
They are the worst company ever!
They will add charges to your account wihtout telling you and then when you call to figure out why they will give you a reason from months prior to them charging you.
My elctricity got shut off 3 times becuase they never told me about the money I owed until my lights were turned off and I called them to see what the problem was! The whole set up is just horrible! ”
“ In June 2014 I signed up with GME for a year's service. All was okay for that year. I called a year later to get current rates on electricity for a new annual contract and was given a highly deceptive quote. I renewed based on what I was told, but when I got the Electricity Facts Label in the mail I saw the cost per KWH for my selected plan was actually much higher than quoted. I had to file a complaint with the TxPUC to get it straightened out. Do yourself a favor --- pick another company. The Power To Choose website run by the TxPUC is another good source to check rates and complaints in addition to this site. Thanks, Tx Electricity Ratings. ”
“ We signed a 2-year contract to get what we thought was "the best rate going". We quickly learned that we were not saving any money. Stuck with them the full 2 years. 6 months before the contract expired they sent us a new one "to keep our rate locked in". We signed it because contract says that you can cancel and not be charged a cancellation fee if you switch providers when your contract expires. We switched to Reliant on the exact same day the contract expired. They still charged us a $1450 cancellation fee! We are now involved in a back and forth debate about whether or not we owe this fee. I foresee this company ending up in litigation at some point, either with us or in a class action lawsuit. Avoid Green Mountain. They promise great savings and deliver high rates and exorbitant "money for nothing" fees. ”
Very simply, I called them to get electricity for my single family home, in a residential neighborhood with a residential electric meter. Apparently I called the wrong number and got the commercial department. The rate they charged me was 50% higher than the residential rate, plus additional taxes not charged on the residential rate.
Once I realized it in the second month I called it to their attention and they refused to back down. They kept repeating over and over again, "You signed the contract." Legally, they are right. Ethically, they are a company that ripped me off because their commercial department just wanted a quick sale. They could have easily said, "You called the wrong department. Let me transfer you." They chose not to.
I've cancelled my service and will NEVER use them again. Avoid them at all costs. ”
“ My contract ended with Green Mountain energy in December because I moved addresses and didn't wish to pay a $150 transfer fee to transfer services. The services weren't canceled until January 19. My refund check was issued 10 business days after, and the customer service rep told me it would take 21 business days. No issue. It's now March 2, still have yet to receive any refund check. I called Green Mountain to notify them of this issue, and there was no urgency nothing. Instead I was on the phone for 15 minutes out of my work day, 10 of them being on hold while a ticket was issued to send ANOTHER refund check. The rep comes back on the phone and says it will be ANOTHER 21 days before I receive my check...She said there wasn't anything they could do about it and all they could do was send another check. This is terrible customer service. The check should be overnighted or something, but whatever. Never use them unless you want to be passed around and not get the service you deserve. ”
“ customer service rudely talked over me today. hold times on phone are way to long. going to reliant ”
“ Signed up for a year contract when I bought my condo. After a year the contract automatically changed to a month to month rate (evidently I was suppose to renew to another yearly rate) My monthly bill on my small one bedroom condo went from $70/month to $250/month after numerous phone calls over a 7 month period trying to figure out why my rate was so high one of the sales people admitted to me that I was on a month to month rate and if I wanted it to go back to the lower rate I needed to sign another 1 year contract. Not with this company!!!!!!!!!! Scammers!!!! ”
“ I contacted PUC because I received a letter from Green Mountain Energy stating my credit card had expired and thank you choosing their Service. I had not switched providers and had not had their service for over 5 years. GME would not speak to me because the letter was addressed to my daughter who moved 5 years ago, My provider said my account was intact. PUC thinks it may be a Credit Card scam. ”
I have been a Green Mountain Energy client for about +/- 2yrs. It wasn't until recently that I delved into the MINUTE DETAILS of my bill to notice I have been charged LATE FEES for not paying by THEIR GIVE DUE DATE, which IS NOT THE SAME DATE EVERY MONTH. Additionally, GME is not even allowing for any kind of grace period for making payment. So, if I pay 1day beyond their FLUCTUATING DUE DATE, THEY ARE CHARGING ME A LATE FEE THE FOLLOWING MONTH!!
In my opinion, that is a HORRIBLE way to do business, an extremely POOR way to treat a client, and I will absolutely be taking MY BUSINESS elsewhere!! *livid* I know NO ONE who would PURPOSEFULLY sign up for this horrible customer service!!
Therefore, I am giving GME poor reviews across the board. Obviously, there was ZERO mention to me in the set up/order process to NOTIFY ME of ANY GUIDELINES FOR MONTHLY LATE CHARGES BASED ON A MOVING MONTHLY DUE DATE, and I WILL NOT recommend this energy company to anyone!!
STAY FAR AWAY... I only use about $56 a month in energy ($0.073 kwh), and my bill is consistently +$100 a month with all their fees... Trust me... LOOK ELSEWHERE FOR YOUR ENERGY SUPPLIER !!!
I now rank GME up there with TXU and Reliant for over-charging and poor client services... Way to make yourselves successful, GME!! ”
“ I was a Loyal customer for 7 years. I paid all bills in full and paid on time. They increased my rate with no notice. I called to inquire about the massive rate increase and lack of notice. I was told there was nothing they could do. My bill was Triple what I had been paying. I recieved no notice of this increase and was told there was Nothing they could do about it. I don't usually write reviews but feel this company really let me down and is practicing deceptive billing. ”
Worst company I have ever dealt with. I have been a customer for almost two years with constant increases in prices for electricity. They refuse to answer questions regarding their "so-called green savings" low cost electricity as the prices they charge are higher and higher.
They lack integrity, honesty, and have never offered reasonable costs for electricity.
I am currently looking elsewhere. My advice to new customers - STAY AWAY!!!! ”
First, this is a company owned by another (energy) company that has no real product. This mini-Enron brokers energy providers (people who put power into the grid) and energy distributors (the folks who own the lines and transformers in front of your house). They package this and send you a very green looking bill. As energy brokers, they have two things to offer the consumer: better prices or better service. This company appears to offer fairly decent prices but they offer HORRIBLE customer service.
The way to get to an actual customer service human being is to press the option number for "new service". You will get a human being, then. They can then put in a queue to talk with someone about a billing or service problem.
Beware, this bunch of paper pushers could not care less about you. To see the opinions or other fans, go to http://www.boycottgreenmountain.com/
For myself, see the complaint I filed with the Texas PUC, below. I am not certain whether Green Mountain is in violation of the law in what they did, but they certainly did not offer ANY customer service. These folks are real STINKERS!
To Complaint Department, Texas PUC,
I was a customer with Green Mountain Energy (GME) for the last 9 or 10 months. While a customer, GME changed my billing address without my request or notice. GME sent my bills to my service address. My service address has no mailbox or way to receive mail. Until the change of address by GME, all bills had been mailed to my company address. As a result of the un-requested change to my billing address, my bill of July 15, 2015 (date of invoice) went unpaid until my service was terminated around the 17th of August. I was not present in the home at the time of termination.
I have attached the bill that remained unpaid until August 21, 2015. Due to the unauthorized change of billing address, I never received a bill or a notice of termination. If either the bill or the notice of termination was sent via first class or registered mail, then GRE would have gotten a notice that the mail had not been delivered.
So, I was terminated within 35 days of being invoiced (an invoice never delivered) on an newly moved account. I was never called or emailed and the (new) address was never verified. I cancelled service with GME on the day of the termination and have moved to another provider. This should never have been allowed to occur. If what they did was legal, then the law should be changed. The service provider should be required to supply proof that bills or termination notices HAVE ACTUALLY BEEN DELIVERED. Whether this termination was somehow legal or not, the practice reflects quite badly on the company who did it. I would like you to investigate this claim.
“ tried to call them several times and kept getting bounced around departments. ”
“ Signed up for month-to-month plan at $0.099/kWh; latest bill shows "average price you paid for electric service this month" as $0.168--almost 17cents a kWh. This is nowhere near what is advertised or promised. Beginning a search now through all the other liars, looking for the provider who lies the least... ”
They have hidden fees and the delivery charge is half the price of your usage. If your usage is $50, the delivery fee is $25, if your usage is $100, your fee is $50 etc.
You cannot even mention anything about what other plans they have (they do not tell you the rates or any other available plans and just sign you up) or they hit you with a $150 cancellation fee, although you are not cancelling and simply switching plans. They default you to their "water saving plan" which is expensive simply because of their jacked up delivery fees.
Imagine if time warner or At&t made you pay their cancellation fee when you wanted to switch to a different speed or sprint charged their fee when you switched phones.
STAY AWAY, there are thousands of reviews out there and none are above 1star in the recent years. Don't let the reviews from earlier than 2015 or their employees writing reviews fool you ”
Since my month-to-month rate has tripled to .20 cents a kilowatt (without notice and not fair market value which is 12 cents for month-to --month service) I am trying to switch to Reliant but Green Mountain Energy placed a hold on my account ( I am current on my bill) and Reliant cant make the transfer for me until August 2nd-happens to be last day of my monthly billing cycle...I am very afraid what will happen with my bill (right now only 10 days in and they say I owe $170 for a 700 SQ FT apartment)...Customer Service hangs up on me on purpose after I give them my account number since they know why I am calling and they have a record from all the reps who took my calls. 3 hours of disconnects and run arounds..and all this while dealing with a loved ones death..
Why would customer service be so brutal and so ruthless? For what? my little account?
Please warn anyone looking for new service in Houston.
After getting no where with phone customer support I went to email support Still no help just them trying to sell me on a contract.
Thank you for choosing Green Mountain Energy electricity and helping to change the way power is made.
In review of the account, there is not switch hold on the account, meaning if you wanted to switch, you could switch with no problem since there is no hold on the account. When you process a standard switch with a provider, it could take up to two weeks for the switch to take effect. If you wanted to cancel the switch and select a new switch date, you would have to contact the new provider you processed the switch with, to process that request. If your services with us were to end of August the 2nd, we would only bill you for power used at the location up until that date, then we would send you a final invoice within 7 days from 08/02. At this time your invoice of $187.82 is due by 07/24 and your account was eligible for a deferred payment plan if you were interested, but your account is set to be canceled with us and deactivated accounts would not be eligible for payment arrangements. I see that you are being charged high rates because you are on a month to month variable rate, where the price you pay will change each billing cycle and could either increase or decrease. If you were to cancel the switch, and are interested in remaining a customer, we would be happy to review the fixed rates available for the account. If you would like to have the switch date changed, please call the new provider, we are unable to process the request since only the new provider can. If you have further questions, e-mail us back or call us at 866-785-4668. Thank you!
Dear Green Mountain,
I was told I was not eligible for deferred payment plan before I made the switch. I also was forced into choosing Green Energy because the apartment building did not allow another provider. Now that it is under new management, i am allowed to switch to Reliant. I am told by Reliant supervisors that you have placed the hold on the account and refuse to release the date to earlier. I kept calling reliant based on your information and they assure me this is Green Mountains's doing. Reliant said they could change the date to this Friday but that you will not allow it. They say even if I cancel with them and redo the order, you still have placed a hld. If you have not placed a hold, than allow Reliant to make the date change like they have been trying to do all day with me.
Also, why would I sign a contract based on the past billing cycles at 20 cents a kilowatt? It makes sense for me to start fresh with 5.4 cents with Reliant for the first 1000 kilowatts and 8.4 after that. The rep for Green Mountain offered me 12 cents and said my rates could still increase. I am forced by your company to leave your company. Customer service means helping people, not burning them.
I know my phone calls were purposely disconnected when my account number came up. Even with this email, I am still getting the same reverb and run around. You are on repeat because it helps to frustrate customers and hopefully they go away but they do just to a state agency who can help them.
PS. Your paper billing statement will be different form your online billing statement so i assume they are afraid of RICO ”
“ By Far this is the worst unethical company ever. They will shut your electricity off without warning even after they send you a payment confirmation. They are unethical, wrong and a disgrace as a utility company. They only care about their bottom line which is made up of reconnection fees and any fee they can charge you. Stay away! This company is flat out a disgrace. ”
“ We had great service until November 2014. until They stop sending us our bill or disconnection bill and shut ojr power off. We paid the previous bill that was miss the reconnection fees and the month about to be due totaling of a little more then $800 (which is more then an entire chrck) after that it took them a day and a half in december with a 5yrs which they knew of. The next 2 months the kept sending us a bill with all the fees and the month we missed plus our bill that jump almost double and each month the rate went up. Each month having to call them to dismiss the fees and to disregard the diconnection notice. March came around and a $1000 bill came in the mail same fees and the "missed" month, but this time the said they didnt recieve our payments. We got ahold of the company that sent the payment while they were going through there records they called us back and they "found" our payments they named off the exact amout of each payment and the date of each payment and were told that they "error" in the system and that they will be updating our account for the payments to call back in a week to confirm the account was updated and to ignore any disconnection notices we may recieve and that she had to sendthe original receipts and that thay will omly accept the originals because photocopied one can be forged and be fakes. She called for 2 weeks and the finally the told her they found the fund and not to worry every things been settled and 6 this morning, after getting a supervisor on the line she tells us that they researched the case and they can't find the funds we paid ”
“ I have had Green Mountain Energy service for 2 years and 3 months. At the establishment of my account I requested to be placed on their budget billing. For the duration of my account with them, I have ALWAYS paid my bill in full on or before the due date. At the end of the first 12 months, I was surprised with a bill that was 4 times my expected budget bill (at Christmas time). In spite of my perfect payment record, they refused to extend the due date, although I had never been warned, other than in fine print, that the budget bill would be reconciled at the end of the term. Okay, so I paid that by the due date to prevent disconnection. My mistake was beginning another term with them. They did adjust the amount of the budget plan so that it was more reflective of my usage. Fast forward another 12 months and this time at the end of the term, I received a CREDIT bill showing a credit of $254. Of course, based on prior experience, my assumption was that due to the budget billing adjustment and my conservation efforts that I had actually paid for more than I used. I did call them to see if that was an accurate assumption and was surprised to find out that no, there had been an operations error in their system and that corrected bills would be sent out within two weeks. In two weeks, I received a bill that was close to my expected budget payment. However, one week later, I received an additional bill that was twice my expected budget bill. It was due one week after the first bill. After spending 45 minutes on the phone with customer service and a supervisor, despite this having been a Green Mountain error and despite my perfect payment history, they refused to spread the additional amount due out and would only offer a two week extension. Obviously, that means I am stuck either paying a double bill this month or next month. They said that because I was already benefiting from budget billing that their system would not allow them to place me on any sort of a payment plan for the additional amount billed. In other words, they offer no flexibility in payments, regardless of your history with them or the fact that their own error created a financial hardship for "valued" customers. I will be paying off my balance and switching companies as soon as possible. I know that other companies offer green electric products and better customer experiences. I recommend that you think twice about choosing Green Mountain as your provider, and if you do, think even harder and read every bit of fine print before you choose to request "budget" billing with them. ”
“ After 2 years of service NOT HAPPY, this company turned my services off for $11 in June, 2014. Paying way too much for service for size. Complaining about the fees charged for the $11 disconnect they somehow tricked me into a contract for a year or at least they are claiming I am in a contract that will cost me $200 if broken. I have denied their claim of a contract yet they have threaten that I can not get service anywhere until I satisfy the contract. This is a sorry way to treat a customer. The customer service personnel are very rude and unhelpful. They will go out of they way to prevent you from even using the customer service feedback suggestions. After two years with this sorry company I can't wait till my so-called contract is up. Beware if they try to talk you into saving money! Once you agree, they will own you and treat you that way. Not really saving just paying for the claim of using renewable energy. What a mistake I chose doing business with this horrible company. ”
I sent Green Mountain Support an email and called for a disconnection of service for July 31. They sent me a bill and I spoke with a representative and reaffirmed my move and disconnection date. She assured me I would be sent a final bill. Green Mountain shut my service off on July 30, charged me for disconnection fee because of late payment and then charged me for service from Aug 1-Aug 7, because they reconnected service..??? I have emails with a Cancellation confirmation number. I am still fighting this 8 months later. I would not recommend them to any one.
“ I got caught in the bait and switch well. Noticed today that my bill was almost 3x what it normally is, and when I checked my usage we have used half of what we did last month. I called and asked why the significant surcharge and she said my bill is subject to increase at any given time. I asked by 3x the amount?? She replied that if I check the fine print on a link somewhere it tells me also that there was some kind of promo and now I have to pay triple if not more. I never knew or was informed of any such thing otherwise I wouldn't have went with their service. I would recommend staying far away from this company. ”
“ I recently signed up with Green Mountain at a booth at the state fair. I told the sales lady that we have solar panels and are on a solar plan with TXU. She said they have a solar plan that buys back the power at retail for the first 500 kilowatts and then wholesale after that. I liked the plan then asked to make sure we were getting the solar plan. She said no but this would get the power started but to call in a few days to customer service and they would "gladly" change me over to the solar plan. Well now I call in and after talking to 4 people I am told that since I am already on a plan it will cost $200 to transfer to the solar plan. I finally had to get a supervisor who said yes there is a $200 charge for changing plans so early but she would send in a dispute. I asked why I had to beg for them not to charge me. I did just what they told me to do. I think the sales person was not well trained. However maybe the company just does this to generate additional income. I would never have signed up if I knew they were going to charge 200 to go into the solar plan. I would have stayed with TXU now I wish I had. ”
“ These people are rude ,unprofessional , thieves and they are heartless. I called to ask for payment arrangment to pay full amount due on a certain date only a few days after date due , two rude ass underpaid little girls both told Me no and power was being cut off. Would not offer any other options they didn't hesitate to give a quick no and leave people without power. I spoke to a supervisor and she helped me and accepted my payment date. These people are thieves , they collect a shitload of money by charging $25 to mail a piece of paper to you but yet will not work with you and leave you with no power in a minute. Needless to say I'm shopping for a new provider. ”
“ When I tried to discontinue service, after my contract period, my bill suddenly doubled. When I asked for proof of the charges they just kept sending the final bill which did not show where the charges came from. It took me several months to finally get proof of charges. During this time they turned my account over to collections even though I was making monthly payments on the account, as agreed. I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY. ”
“ I have been a Green Mountain Energy customer for almost 6 years (since December 2008). They had high prices from the beginning; but I originally accepted that, based upon the fact that I was buying renewable energy. However, beginning last summer (2013), the prices (month-to-month, no contract) began to skyrocket. As such, I selected a six month contract that literally cut my bill in half. When the six month contract expired, I checked the options for renewal. The Electricity Facts Label (EFL) of the month-to-month plan showed lower pricing than any of the contracts (with significant termination fees). I decided to keep the month-to-month; but wiser for wear, I would closely monitor the price (by checking the Electricity Facts Label for my current plan regularly on their website). The pricing was in accordance with the EFL for two months after the contract expired. When my bill increased by $0.02/kWh on the third month, I checked the EFL, it had not changed. What was I missing? It was a busy month, I didn't look deeper. Now, on my most recent billing cycle, the price has been raised by another $0.02/kWh ($0.04/kWh higher than the EFL states). OK, I smell something rotten. The EFL states that "this price is the price that will be applied during your first billing cycle; this price may change in subsequent months at the sole discretion of Green Mountain." Well, that is to be expected, the contract is month-to-month; but, the EFL will change when the price changes, right? Wrong! As stated in the EFL: "For information about the current price, you may call us at 1-866-785-4668." This is not a phone number dedicated to updating you with current pricing; it is simply their customer "service" phone number. There are no automated options to check your pricing. Basically you have to talk to a customer service representative (CSR). OK, I'm a long time customer; they will be able to work something out that makes me happy, right? Wrong! Speaking with the CSR, he explains there is nothing he can do. OK, can I speak to someone with more authority? After waiting on hold a few minutes, the same CSR says the only thing that can be done is to sign a new contract. I explain to him that is the last thing I will do without getting some degree of satisfaction. He inquires about what would make me happy. I suggest a rebate. He states that would be impossible. I request an adjustment to this month's bill (there is still one week before payment is due, via auto-pay). No can do. Further, it is explained to me that the only way I can know what I will be charged on a given month is to wait for the bill to arrive. Now, I already know that they will not budge on price adjustment; how can awaiting the bill to check my pricing possibly help me? No explanation is offered as to why the online EFL is not updated; it just isn't, ever, unless you sign a new contract. I explain that amounts to a deceptive trade practice; further, since I am not under contract, I will be leaving Green Mountain Energy. Coming to this website, reading the reviews, I see I am not alone when it comes to Green Mountain not caring about customers. It may not do any good, but I do intend to file a complaint with the Public Utilities Commission (PUC). ”
“ These company service really sucks. They don't even inform if they disconnect. When I requested the connection, they gave for one day and i don't know when it got disconnected. After a month I didn't get a bill then I called these use less service, Then they told that for some bullshit reason they disconnected. And they didn't inform me about disconnecting the electricity until i called them. When I was talking to them instead giving an answer they were disconnecting the call. ”
“ They advertised a low rate for me to signup with them. They mentioned it is not a promotional rate. They keep advertising the low rate. However after the first bill they start charging a much higher rate. 100% more on the energy charge than what was advertised. Calling them to know what the current price leads to nowhere. Absolutely disgusted with their behavior. Stay away. This is not the same company when it was independent and small years ago. It is part of a large organization which does not care about customer service and is there is cheat their customers. ”
“ Signed up for $100 gift card promotion from PowerToChoose.org, which after 90 days service gives you $100. Filled in everything, sent it in, no response... Called customer service, they indicated that my service plan did not qualify because the rate was too low, which BTW was higher than most other offers. Complained... no response. Now at 120 days, my bill has jumped by over $120/mo. because their original promotion rate expired and you are rolled into their highest rate automatically. ”
“ Have been with Green Mountain for over 10 years. A while back went on a variable rate plan which I was told was tied to electricity spot market. I was fine paying market rate. That was good for a year or two, and then inexplicably the rate jumped from $0.10/kwh to $0.17/kwh. Multiple calls and emails to customer support received the explanation that variable rates are variable. Not a single person could provide any basis for why my rate almost doubled. Simple case of price gouging. Yes they were legal since the rate was just under the maximum allowed by the PUC, but this company is NOT ETHICAL AND NOT GREEN. STAY FAR AWAY. ”
After reading numerous reviews on Green Mountain, this company need to take a good look on how they are as a business, and treating their loyal customers, 98% of the reviews were negative. Open your eyes Green mountain and listen to all the negative feedback your getting, thats wh
y im switching to another provider, becwuse I agree with alot of the complaints on here ”
“ wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late charge they charge you double while the first letter is in the mail and they do nothing for you. its a great company if you want to get charged 350+ a month and when you ask for help they say yes sir we have you in a plan then you get the next bill and it is a disconnection notice lol thank you green mountain for not keeping your word when we speak ”
“ wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late charge they charge you double while the first letter is in the mail and they do nothing for you. its a great company if you want to get charged 350+ a month and when you ask for help they say yes sir we have you in a plan then you get the next bill and it is a disconnection notice lol thank you green mountain for not keeping your word when we speak ”
“ wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late charge they charge you double while the first letter is in the mail and they do nothing for you. its a great company if you want to get charged 350+ a month and when you ask for help they say yes sir we have you in a plan then you get the next bill and it is a disconnection notie lol thank you green mountain for not keeping your word when we speak ”
I signed up for one of the low rate 3 or 6 month contracts that entice people to switch providers, and I wanted to try out Green Mountain Energy. The energy facts label stated the term was for "3 Months". My service began on April 30, and somehow my guaranteed rate ended on July 7. I received 2 months and a week of a guaranteed rate. My final bill was a 30-40% increase in cost. When I called to discuss the issue with their customer service, I was hung up on the first time only a few minutes into the conversation. I called back again, and after the customer service representative told me the only thing she could do was sign me up for another plan and contract term, I asked to speak to a supervisor. She sends me to the supervisor queue where I wait on hold for about ten minutes before the phone ringing once and me getting disconnected again. I decided to attempt to resolve this through email communication since their customer service department is only open when most people are working and I can't sit on the phone with them for 2 hours to resolve the issue.
After numerous emails back and forth with the customer service representative, who is generally slow to respond, I ask for my case to be forwarded to a supervisor again. The representative told me I would be called within 48 hours by a supervisor. I have yet to be called and it is past 48 hours.
While most electric providers provide calendar month contract terms based on the words on the energy facts label, Green Mountain Energy's Terms of Service state that "The regular monthly billing period for each ESI ID is established by
your transmission and distribution service provider ("TDSP") based on their meter read schedule." All other providers I have used provide guaranteed rates based on calendar months regardless of how many billing cycles may be present in that time frame. A 3 month guaranteed contract may have 4 bills due to billing cycles being offset.
Based on what Green Mountain feels their contract states, which is not clearly outlined between the EFL and TOS, They only provide guaranteed rates for the full contract term noted on the EFL for 3% of their customers. The remaining 97% are getting less than the term noted on their EFL. They claim this is not deceptive, but it is not adequately explained to the consumer. Their customer service doesn't seem to care either. ”
“ I had green mountain for a year. When my contract ran out they told me not to worry that their month to month rate never went above 10 cents per kWh. That was true for a month or two... then it went up to 12... then 14... i called and they refused to give me a lower rate. When I canceled service and switched to TXU at a rate of 9.9 cents per kWh they billed me for 6 days since the previous statement at 16 cents/kWh. DOUBLE what TXU was saying the rate was.... and Green Mountain charged me a full month's connection fees for 6 days.. the customer service agent refused to do anything and kept saying its based on the daily rate but then she had no way of telling me what the current daily rate was or what is was yesterday... TOTAL SCAM! Stay away! ”
Green Mountain Energy runs a "bait and switch" system. They will lure customers with cheap prices and then they will constantly and relentlessly increase rates. My rates almost doubled within 2 years and I eventually switched to a reputable electricity company.
In addition, I noticed $20 fees tacked on to the sum from time to time. I found out that if I pay the bill 1 day after the due date, I get a $20 late "notice" fee. Most other electricity companies charge a percentage late fee. Paying $20 extra on a $40 bill while I was on vacation, for being few days late, is absolutely insulting and unreasonable. This is flat out robbery.
Green Mountain Energy has anti-customer small print they hide in their agreement legalese. They do business in a dishonest manner.
Do not take the bait. ”
“ I was formerly switched to another company start april 3,2014. Green mountain tried billing me thru 4-22!! I got a credit for them trying to slam me back when I already had service and bill with new provider first choice from 4/3 thru 4-22!! Now the idiots turned me over to collection for $25 I go not owe! I called them and now the collection agency! I guess public utility will have to get involved. It used to be a good company but not anymore ”
“ Hidden fees. After asking repeatedly the same question and getting a sales pitch answer we moved on and when calling back later they attempted to tell me I was wrong about the repeated questions, and they replayed the recording and I was right and they were wrong. Still a $200 cancellation fee because you only have 3 days to cancel and you don't even get a bill within 3 days. That law needs to change, it puts the power in the service provider's hands rather than with the customer. ”
“ After using Green Mountain for nearly 2 years, I'm looking for a new provider. I have had Automatic Payment set up via Bank of America - and there have been months when I was charged twice. There have been months when a letter from GME told me they received no payment and are disconnecting my service. Just received another letter like this today. My previous experience with customer service was so discouraging (1 hour on the phone - being transferred from one incompetent person to another), that I will not put myself through that experience again. Time to switch. ”
After you sign a contract with Green Mountain you should expect your Terms of Service in the mail. Make sure to read over the Non-Recurring Fees and Charges on page 2.
$5.95 if you choose to pay your bill by telephone
$5.00 per bill period for copies of billing records...
$20.00 for EACH disconnection and termination notice we send you.
$5.00 each time we call you to remind you your payment is due.
and so on....
I've never been with a electric company that charges for so many reasons! ”
“ This company is beyond horrible. Expect to be on hold for >one hour. This could be a wish on their end for folks to give up and disconnect. I had an order to discontinue service - found out I needed to extend the service for 5 additional days. This took 2 1/2 hours on the phone to accomplish - just found out they never discontinued the service and 7 weeks later they are still charging me. I've been on hold for 20 minutes trying to resolve - do not work with this company. ”
“ I was forced to get Green Mountain Energy by my landlord, and it is terrible. I get misdirected email from other power companies, tons of spammy email, and charges piled upon charges. In nine months of service, I was late with a payment once, because I had been traveling. I paid ten days late, but they had already mailed me a disconnection notice, along with a huge additional fee I was forced to pay. They explained, though it NEVER showed up in any paperwork ahead of time, that they count not from the due date, but from the day they mail the bill, which is ridiculous. I have never been with a company that is both so lackadaisical in their own affairs and so punitive when it comes to mine. If you can avoid them, do it! ”
I sign my 1st contract with them because they where one of the few options available for me at the time, sign up for a rate but since had no credit score they change it to a higher price, plus a deposit.
1st I save a lot on energy usually bellow 500kw/h per month they decide to change my meter 2 times charging me for this service this because according to the company I mess with it, but I live on an apartment.
2nd. After my 1st year finished, decide to change plan and found a nice plan for on their site. They didn't respect that either and assigned me the worst month to month.
3rd Asked for the return on my deposit and they don't want to return it until my contract ends but that contact finished 2 months ago. ”
“ Don't bother to try to enroll, GME is completely incapable of making it happen -- although they will keep you on hold forever and tell you they are working on a solution to a "problem with the utility." Ask enough questions and you will find out it is actually a problem with GME's system that they have no idea how to solve. Thanks for the time and money wasted trying to sign up with your atrocious company, GME. Wish I could give negative "bulbs" on the rating scales. ”
I get home today to find that my electricity has been cut off when days earlier the customer service showed that I paid my bill, not once but trice. So, they placed a request to refund my second payment.
It had been cut off since May 28th. Today is May 30th. I get no call about this disconnect is about to happen, where I could have resolved this matter then. I don't get this company, Green Mountain Energy. They brag about how my money is saving the environment. But, the customer service laugh when you tell them that I have to record the damages to my place from them cutting off my electricity. And, to boot, they tell me it can take up to two days tomy electricity back on. It only took them a moment to remotely disconnect it. Is it really that hard to cut ithe electricity back on?
F*ck Green Mountain Energy. It's time to save the green in my wallet and dump their non-customer service asses. ”
“ I tried to do what I thought was the responsible thing, use green energy, reduce oil, coal and gas consumption. I've had enough with this company. The final straw for me is that they changed my account #, and now I can't login to pay my bill. I have been with GME for several years and I'm done. Other companies offer green options, and don't charge as much. I've had it. I'll pay the fee to get away from these incompetent and annoying schmucks. ”
“ We had our barn changed over to GME. Our bills were TWICE what they were before switching, even though we reduced the amount of electric powered items in the barn. We had a re-read of our meter and said it was "just high useage". WORST company customer service I have ever seen! DO NOT BE FOOLED!! THEY RIP YOU OFF, then threaten you if you want to change service! ”
“ I've been with Green Mountain for almost 1 year now and I am about to close my account. This company does not honor their promotions. When I signed up, I was informed that after 3 months, I would get a $100 gift card. It has been 1 year now and I still have not received the gift card. They come up with all kinds of excuses when I email and call about the gift card. Also, I had an auto-pay mixed up with my account and they charged me all kinds of fee. They didn't informed me of the mixed up until the next billing statement, by then all the fees were charged. When I called them to correct the problem, I was on hold for 30 mins before I could speak with a representative. After the situation was corrected, the fees were credited to my account but that didn't help that I wasted so much of my time. Never again with this company. They are expensive and dishonest! ”
“ They do not respond to emails and the phone never rings to customer service. I am always getting a recording about high call volume. Also, the rates have not decreased from my previous carrier as promised when I signed up. ”
“ Green Mountain Energy shut off my daughter's power after she had been living in her apartment for one month. They stated they need confirmation from her apartment complex. The apartment managers sent it twice. Green Mountain denied receiving the fax and my daughter has been without power for a week. F-U- Green Mountain Energy you are the worst!!! Do not use them - they are liars. I would give you a zero if I could...losers!! ”
“ I signed up for Green Mountain Energy a few weeks ago and it's been nothing but headaches. I've had to call them 4 times and each time the phone wait is at least 15-25 minutes, then when you get a person they just put you on hold. It's a horrible company that clearly won't hire enough people and they'd prefer to just make their customers wait. Overall the worst customer experience I've had of any company, and compared to time Warner, that's saying a lot. ”
“ I would have given them less than 1 stars if it was possible. Do not make the mistake of signing up with them. I wish I had checked their reviews on yelp before I tried to sign up. I signed up for a new account online, received an order confirmation and an enrollment email. On my move in date, I tried to call them to see if my service was activated since I would pay hefty fines at my apartment complex. I spent 5 hours on the phone with them, talking to all possible levels and departments to no avail. Everyone gave me a different answer to if my account was active or not. I ended up signing up with another provider after I went through 2 cycles of searching for an account and enrollment. Would not recommend this provider to anyone, complete waste of time. ”
“ I am a current customer of GME because I am still under one of their 24 month contracts. I have had 400 dollar bills for the last three months. I have a 800 sq ft Apt. My parents have a 3000 sq ft HOUSE and use a thousand more KW than I do and their bill is CONSTANTLY 150 dollars cheaper than mine. It makes no sense. Then I noticed my contract had me locked into 13.09 a KW. I emailed customer service about this and never got a response. So then I tried to call customer service. After being on hold for an hour they told me it was going to be $295 to cancel or even get a different plan with less of a KW. So now I have to have my heat on 67 degrees just to get the bill to be under 400 dollars but still 15$ shy of 300. Thanks green mountain energy. Its easier to make your customer suffer rather than offering an ideal service. as soon as I get an address change i am disconnecting and never looking back. The cancel fee is cheaper than a bill that high. ”
“ Highest bills we've ever had in our life. We had a 3K sq ft home and our bills were almost $900 in the summer and now we are in a 5k home, and AFTER switching, our bills are about $200 a month in the summer and $95 in the winter. We are very conservative and keep our home at 78 and never keep lights on unless needed. If you feel like throwing money out your car window, then this is the company for you. ”
“ I have only been a customer for 2 months and have experienced outrageous high bills! I live in a one bedroom 700sq ft apartment! Work all day and hardly home! No way I am using as much kWh as they are billing me for. I moved from a 1100 sq ft apartment in which my highest bill was $110 ! I hoped for a much lower electric bill once I down sized and unfortunately that has not been so. I miss my old electric provider (Coserv) wish they serviced my area. I have called GME to complain and explain that my kWh usage has never been as high as they bill me for, my routine hasn't changed, I am never home, everything stays unplugged, all lights off, I lower my thermostat, do as much as possible to save energy but I am getting bills for $200 ! For a 700 sq ft one bedroom apartment!! I unfortunately have 4 more months with them but will pay the fee to switch if I have to if these high bills continue. If you are in the market to switch, do your research and be cautious if your considering GME. ”
“ We've had Green Mountain for 8 YEARS and ive NEVER been so UNSATISFIED as I am RIGHT NOW!!! the variable average billing is a JOKE!!!! I get a call today to inform me we OWE $700 because over a YEAR we didnt pay total bill BUT I have copies of NEGATIVE balance bills because we OVER paid our average monthly amount! Instead of sending me a NEGATIVE balance how about you TELL ME we have a balance racking up!!! NOT EVER referring this company! ”
“ Been with this company for 10 years. At the 10 year mark they jacked my bill up 3 times more than usual with no warning. DO NOT USE THIS COMPANY!!!! Did the calculations against a friend of mines bill and figured out these assclowns have gotten me for thousands. Its my fault for not keeping up with the current rates and now the bills are so high they cant be ignored. If you pick this company after all these reviews you deserve what you get. ”
“ We have a 700 sq. ft. apartment. There are only 2 of us living here. We were out of town and had our air turned off for a week and a half in december. And our bill is $206. Yes, $206. Will be switching companies and hope this one goes out of business. ”
“ Green???? There is nothing GREEN about this company. The customer service is ridiculous. I have never had any issue with any company, I don't even write reviews but this company deserves to be eliminated. There is no way I would recommend it to anyone. There has been an issue on my bill for the last 3 months and they still can't help, the supervisors blame each other. F This I'm switching. ”
Cannot tell you all the bad you will experience if you sign up with this company.
Cant wait till end of Feb. NO MORE bull from these greedy, un polite, greedy ...oh did I say greedy. ”
“ I was a VERY loyal customer of GME for 14 months. I moved and chose to go with a new power company because my rates went up when I was changed to a month to month plan (without being informed). I called in to customer service and had my power scheduled to be shut off on December 2, 2013. They told me I was scheduled and then the phone was disconnected. I tried to call back several times and was transferred AND hung up on every time. On December 30th I got a statement for the ENTIRE month of December. When I called to ask they stated that in their records its stated that yes I requested the disconnect but since the call was disconnected it wasn't processed. Seriously? I was moving, why would I keep paying for the lights in a place I wasn't living anymore? How did I know it was scheduled for that day if I wasn't told? Did I make that all up? Apparently so, because they sent my claim to the disputing department. They called me today and informed me that I was responsible for the 70 some odd dollars for the light bill. For the empty apartment I hadn't lived in for a month. All because they hung up on me? I don't think so Green Mountain Energy. This is a terrible company with crap for service. If you're into being lied to, called a liar, and being overcharged you're picking a winner with Green Mountain. I'll tell everyone I know to steer clear of this company. Dirty rotten thieves. ”
“ Have been 7 months since I signed up and the price its going up too. When I order the service the customer representative told me about the month to month being at 7.8 cents ok I ask how much it can change? And she told me that it hasn't go over 12.0 cents in the last two years and anyways I can change it if I don't like what im paying.ok doesn't sound bad so I signed up right now after 7 months every month it just goes up around 1.5 cents right now its at 15.7 cents and my bill its 240 dollars this month in a small apartment and after being on vacation for almost two weeks during the billing cycle and I wasn't at the appartment and everything was shut off. Why I hasn't changed yet? Because im too busy and waiting for the prize to go back to decent prize again but everything seems like isn't going to happen so im decided to change. Ive never make a late payments and I have never tried to contact the company and I doesn't need to I think I have a clear answer from them already. Thanks for ripped me off!!!!!!! ”
Used from July to Dec 2013..
DO NOT USE GREEN MOUNTAIN ENERGY UNDER ANY CIRCUMSTANCES!! I was suckered in because it was the only one offered by my apartment complex. If that is the case...look for an apartment someplace else. Seriously...my first bill was low, then I started getting $300 dollar bills on a 800 square foot apartment! Then they wouldn't cut off my service, even after several emails! Use them at your peril!! ”
“ I been with the company for a lil over 2 years and have been always received monthly bills getting higher as the time goes by for some reason a guy had told me I was paying too much w/TXU and would start me at .9cents so now I receive a bill for $600 and something cents compared too last month of $198 this is a rip off....... I don't know what to do other than change company but who would afford that much in amonth not only that but 6 days a week no one is home till late at night and everything is off no central heat on no lights. So I pay .15 per KW SO DAM MUCH ”
“ This is probably the worst experience I have had with an energy provider. Run away from them and don't look back. Nov is supposed to the non - peak period and I was charged 16c / kwh. I'll leave a review on yelp. Everyone needs to know about them. The apt front office recommended them. Maybe they get some kickbacks. ”
“ They are the absolute worst company for energy ever. I have used multiple providers over the years and I have never encountered such a horrible company. The custome service is atrocious and they will steal money from you at every turn. They charged me over six months of energy for an apartment that was not mine and refused to repay the money they stole from me. They launches an investigation but couldn't find the proof when I asked to see it. The same thing happened to other people in my paper meant complex as well. Don't trust these people or you will regret it! ”
“ This has to be the most incompetent, unworthy energy company around. There customer service is the worst and they will actually shut off your service for $29.00!! It is guaranteed they will not be in business or bought out within 5years. QUOTE MY WORDS!! ”
“ We had the worst experience with Green Mountain Energy. Our rates were through the roof, constantly changing. It was impossible to keep up with. $0.17 per kWh on our last bill was enough for us to consider other providers. Customer Service from Green Mountain was terrible. Completely unintelligible, and no interest in helping understand our bill. We tried to pay our bill via the phone and there was an error with processing. Instead of calling us back to let us know our service would be disconnected, they just disconnected our service with no warning. When we called back, we were told we had to pay a $20 late fee AND a $15 reconnect fee. Instead of reconnecting, we signed up with TXU and had electricity within minutes and a flat fixed rate that, in looking at our usage, saves us nearly $100 per month. We will never use Green Mountain Energy again and certainly wouldn't recommend anyone to do so. If you are into them for their use of green power, just note that the other providers offer those options as well. ”
Six months after signing up on line with Green Mountain and choosing the convenience of autopay, my daughter was contacted by her apartment complex that she owed over $500 in electric charges. Green Mountain had been billing her account for the wrong apartment. When they were contacted, the rude customer service agents, who really did not give a s____, told my daughter it was her fault and refused to refund the payments pulled from her account for the first 6 months. I contacted them personally and was told there is nothing we could do about it and that they would not refund a dime. In my neighborhood we call that grand theft.
Do not do business with this company, they are frauds and will rip you off. ”
“ After almost 5 years as a GM customer with automatic payment from the same bank account, I received notice on my August bill, that the draft was returned and late payment and returned check charges were applied. When I called, I was told that the bank had rejected the draft. It turned out that GM or their billing service had somehow changed one number on the account, so it was drafting a non-existent account. After this continued for three months, after many assurances from GM that it was fixed, I was told that the billing service provider has locked my account and will not allow a draft until I go to my bank and get a statement on bank letterhead that says my account is legitimate and provide the routing number and bank account number. I will instead just change to another company. ”
This company rips people off for no reason. I called them days in advance to allow them to give me an extension on my payment. They said it was completely fine and for me to call back at the agreed date. No additional charges will be added, since an agreement was made.
Once calling back to pay my bill, I was told they added a fee of $4.00 PLUS a $20.00 fee for mailing a letter out advising of my late payment. WTF? A $20.00 fee for a letter? This is ridiculous. I never noticed my monthly bills and never took the time to open any of my prior bills. I wonder how many other people are being charged this fee!
Customer service and their supervisor were unwilling to refund any fees, because no messages were left on my account. So because THEIR employee's DID NOT type in NOTES correctly, no fee can be waived.
Their response, "Unfortunately, these fees are accurate, and we cannot waive any fee since no messages were left on your account. I'm terribly sorry about this, but anything else we can help you with today?"
I guess their employee's never make mistakes..
Chose your electric provider wisely!
“ My service was interupted and I was told it would be restored in 5 hours took 36 hours to restore service. I called 7 times got hung up on 3 times. Finally got a manager who was extremely unsympathetic.I wouldn't recommend this provider to my worst enemy. This company should be boycotted from the state of Texas. ”
I'll keep this short and sweet. Here are the numbers from my last bill:
17.6 cents per/kwh (Yes you read that correctly, it was 13.7 last month but I intentionally used less energy this month. In doing so, and because I didn't use 1000 kwh, they increased my rate 4 cents/kwh. Angry yet? Yeah I was too, but I'll continue cause it gets better.)
$112.73 - Base charges and electricity used
$20.00 - "Disconnect Notice Processing Fee"
$25.00 - "Disconnect Order Processing Fee"
$15.00 - "Reconnect Order Processing Fee"
$10.82 - "Adjust - Late Payment Penalty"
$20.00 - "Disconnect Notice Processing Fee"
That's $90.82 (nearly as much as my entire bill) in "fees"...
Now, if you call and ask about the fees, you'll get what everyone else here has already explained...shitty service, excuses, poor treatment, hang ups, and lots of anxiety. Do yourself a favor, stay as far away from Green Mountain as possible. They are as shady as they come. ”
I have never in the last 6 years of paying my own electricity had to speak with a company after signing up with them. I had Green Mountain for 6 months and spoke with them close to 20 times. As soon as I signed up for their services I also enrolled in automatic bill pay and even received a confirmation email. Three months later, my power gets shut off due to non-payment and I had an unpaid balance of almost $500. I live in a 658sqft apartment. That is unheard of. I had to get on a payment plan at that point to pay my balance off. I signed up AGAIN for automatic bill pay thinking maybe I set it up wrong the first time (even though EVERY bill of mine is set up as auto draft, and I have never had any problems). And AGAIN I get a notice saying that my services are going to be shut up due to non-payment. This happened 3-4 times. Each month my bill was averaging around $150-$200. FOR A 658SQFT APARTMENT. Every time I called to speak with customer service, they were rude, uneducated, and tacky. I called to get a late payment taken off my bill (because I had tried setting up the auto draft several times, and it was their system having the issues), and a SUPERVISOR told me "well you have already switched services, what do you expect me to do for you." I switched to Reliant last month and my bill was $75. It makes me sick that I stayed with them as long as I did. But once they got me locked into the payment plan for the $500 invoice, I had to stay. I tried switching as soon as that happened, and Reliant said Green Mountain had placed a hold on my account until the balance was paid off.
STAY AWAY PEOPLE. Seriously. Biggest nightmare and so much wasted money. ”
We've been faithful GME customers for quite a while. A few months ago our electric bill more than doubled. We couldn't figure out the problem, called several maintenance and repair companies out to check our AC and other appliances but they were all good. When we mentioned this to our neighbor they asked if we had GME for our electric co. We replied yes and they told us GME have moved them from a set rate to a month to month plan with no notice and the same thing happened to them. I immediately called them and after a representative took 30 minutes to figure out that they had moved us to month to month and our rate was 17+ cents per Kilo! No notice was ever sent to us and we keep meticulous records. I asked for a supervisor and after a 20 minute wait a supervisor identifying himself as Sergio took the call. I explained the situation he quickly told me the bills we were sent were correct, we needed to be more responsible in managing our bills as he was with his bills, and that there was nothing he could do for me. I asked for a manager and Sergio told me he couldn't give me a manager name nor get a manager on the line. I asked why I need to wait for a callback he said their managers were busy doing other things.
Well, needless to say I've received no call from a manager.
It's interesting to note all of the small reposes from the GME employees in these reviews. None of them say anything but call us so we can investigate! Hello, that's what I was trying to do. They do not care about the customer and they'd rather steal or price gauge you and have you leave than take care to keep good customers. ”
I moved into Texas recently..and ordered for connection with this company.They were supposed to put connection at my home last week but they did not turned up..even no calls,no mails
When i called they said there is some identity concerns and call equifax...i called equifax and they confirmed..there's no issues with my profile and never ever i had issues as per them..my account been never freezed..and provided me a number where green mountain can call and check the same.
I passed on the number to these guys.....still they did not call and everytime they say me same answer...their IVR menu itself is worst and customer care is worst they never respond u on time..never return back call...unneccsarily torture you menatlly...i am exhauseted and finally cancelled my plan to go ahead with them.,
I would recommend everyone avoid this company.....they do not know customer service....and never ever follow their committments,never return call even they say they will call. never ever gonna with this company in future.neither gonna recommend ”
“ I've been with Green Mountain for almost 8 years, never complained about higher rates because I felt the trade off was worth it. However, being overcharged for months and not even trying to reach us directly is in my opinion their way of stealing!!! This is the kind of treatment we get for being loyal, good paying customers. My bill more than doubled and they were going to continue to have us pay sky high rates while they sit quietly. If you claim to help the environment, how about helping the hard working families that support your efforts. Your Customer Service staff were rude and don't give a flip about customers including the supervisor I spoke with. I don't care if there are notifications sent on the bills, you still have a responsibility as a service provider to ensure your customers aren't overcharged. Pathetic!!! ”
I had Green Mountain for years and never had a problem until I disconnected my service and they sent a 5 or 10 dollar charge to collections because my automatic bill payment was cancelled (by them) right before I had a final charge on my account. I was very frustrated with GM for sending my little charge to collections instead of simply calling me. I paid the collections and an extra 7 dollar fine, thought that it was all over. Then I bought another home 6 months later and decided to give them another chance. I called them up and they said I couldn't sign up for service until I had disputed my 3rd party collections. Seriously? Your mistake that I had to pay for, and your customer service that couldn't call me up and tell me I had a charge, and now its my job to call the collections agency and dispute the charges?
Nope, sorry. I've already done enough on my end, GM you need to own up for your mistakes. If you want returning customers you need to treat them better. ”
This is the worse experience I've ever had with any utility company in the 18 years that I have been with . I have only been with this company for 9 months and boy was it a beating dealing with all the departments of this company.
On three different occasions I was told that I haven't paid my bill, one of those times my electric was shut off over night due to non payment. In actuallity I did in fact make my payment but somehow it was sent to another account, from what Green Mountain Energy told me. I went back and forth for bout 3 weeks with Green Mountain Energy and my Bank of America(tracking department) several hours on the phone and couple of faxes and emails until finally Green Mountain energy found the funds I had paid. ALL OF THIS WAS GREEN MOUNTAIN ENERGY MISTAKES. All the funds were taking from my Bank account from Green Mountain energy on all three ocassions.
On the last occasion which just happened today, again they're saying i haven't sent my last payment to them. I haven't had them as my utility company for the past 2 months andagain the same thing is happening. I've spoke with 2 customer service reps, one which was very rude, and a supervisor, was told it would go to collections.if i didnt resolve this matter. I told them there's no matter to solve on my end, you need to solve the matter on your end.
“ poor! i will not recommend this provider! ”
“ I can not wait till my year contract is up with this energy company. I have never been ripped off as much as I have with them. I travel A LOT. So, I never have time to look at bills. I have never seen a company that charges $20 to send a reminder notice. I don't ask for reminder notice! Then they turn the power off on Fridays which leads you to request priority connection. Who wants to go the entire weekend with no power? No one! They have lots of hidden fees and I live in a 1 bedroom apartment and barely at home but my bill is always $150 and up. This month it is $198! Let this nightmare be over! ”
“ I should have stayed with TXU. I switched over to green mountain because some door to door guy convinced me that I could get a better rate, and I loved the fact that I'd be saving the environment. He asked to see my current bill and noticed that my rate was at 11 cents/kWh and he could get it down to 9 cents and that I could keep that rate. Over the next few months, I did not notice but my rate jumped all the way up to 16 cents/kWh! Please don't fall for the same thing they promised me! ”
“ We joined Green Mountain close to two years ago. Our bill has jumped from the $150-180 area in the past two months to the $270 area on average. Funny, this happened while my wife and I were gone for 6 of the 8 weeks of July and August. I was also gone for another 10 days this month and the bill is tracking the same. This seems irregular to me as we turn off our air, unplug appliances etc and perhaps they are so GREEN they are charging us for other's usage - making sure everyone gets the same treatment even though we have used a fraction of the energy. Very sad and we are planning on getting rid of them as soon as we can. ”
“ I can admit that their customer service is great. I always get an answer when I call. I am very big on customer service. Their pricing is ridiculous!!!!! When I called to get answers, the ladies and gentlemen were really nice but were never on the same accord as to where and why I was getting the bill I was getting. Ive been sent a bill twice a month four times. I will be disconnecting with them and moving to a better company. ”
This is the worst company with poor customer service and billing is worst, I used green mountain for 6 months and had lots of billing issues so I changed to Reliant which so far I like it.
“ They didn't give us notice that our contract was about to end. After 2 months of being switched to the month-to-month plan, we asked if they could switch us to a new plan and give us some sort of credit or retroactive rate. They said they could give us $35 but the rate would stay the same until the end of the billing cycle.....3 weeks away. They would make 10 times that on our rate over the next 3 weeks. No thanks ”
“ The accounting practices of this firm are awful. Customer service is bad. Someone else's account was combined with mine, the bill was enormous. I live in a tiny space & am gone a lot--there is no way my bill should be this high. But also their accounting is very strange in that I was also being billed twice a month instead of once a month. There is no notice as to whether you're on a contract or not. Customer service does not spread light on any issue--in fact, they darken it! ”
“ When I first signed up for this service at a HEB store I signed for a rate I NEVER saw. It was the beginning of summer when I got my first bill. The rate was 3 cents more per kWh. I was told bu customer service that since it was summer my rate would be higher (the sales person never told me this) . Well, winter came and it never went down to the rate I signed up for.. I was then told to enter in a contract which I did. Now a new problem. Twice I was a day or two late and I was automatically charged a disconnect fee of $20.00 plus a late charge fee. I did not know I was late until I got the disconnect notice and my bill on the same day.. I called to inform them that I never knew I was late, why did I have to pay for a disconnect notice. I was told that it is automatically generated if you a late one day!!!!!I ”
“ Recently my wife and I noticed that our bills have gone from $60 a month to $150 a month for no reason. All we can guess is that because it's a Texas summer they raise their rates because they know people are forced to use more A/C. We live in a small apartment and aren't using any more energy than we did during the winter, yet we're paying double. This company is a ripoff to the highest degree and they're never clear about what they're charging or what you'll be expected to pay. This is horrible customer service and sticking it to people who are struggling enough to get by. Very disappointing and dishonest. ”
I signed up with GME because of the low prices and green energy. I paid my first bill and it was a great amount and no hassles. For my second bill, I got laid off and had trouble paying it. Just for them to send you a letter to tell you they will disconnect in a couple of weeks is a "Processing Fee Notice" of $20 plus additional late fees added. I was able to find another job and pay my past due balance but because I paid it close to the "disconnect" date they charged me a "Disconnect Order" fee $25.00 and a "Reconnect Order" fee $15.00. (my service was never shut off).
This company may offer great rates but they make up for it in Fees. I paid my bill in good faith but could not keep up with their fees. $20 just to send you a late notice? God forbid you ever get behind with this company, they have no compassion and will not work with you. Make sure to get rep ID #'s. They also conveniently forget to input conversations and agreements in the system.
I am making it my mission to inform people of how horrible this company is and I will not stop until I have told as many people as possible. Thank you. ”
I called to have my power disconnected because I was moving. They confirmed the cancellation date. I continued to be billed past the cancellation date. I called customer service, spoke with three different agents, and then finally a supervisor. (2 different phone calls, total wait time and call time over 30 minutes) The supervisor then went and pulled the phone call from when I initially called to cancel service (HA! Unbelievable). She came back on the phone and confirmed that I actually did call to cancel service. She then put me on a 10+ minute hold to "recalculate" my prorated bill. When she came back, she apologized, and then asked me to hold again so they could calculate the appropriate taxes. After being on hold for long periods, and calling multiple times, they reduced my bill to the correct amount (something that any reputable company would have done in 5 minutes the first time I called with the first agent!). I don't write reviews. The only reason I decided to do this is because of the condescending attitude of the agents I spoke with. They repeated themselves over and over stating "again sir, you should have called back to confirm your cancellation." What? After they confirmed the initial cancellation, why would I call back to ask for confirmation again? And they repeated "Again, sir... you should have called back to confirm everything." Wow. I couldn't believe what I was hearing so asked to speak to a supervisor multiple time. After almost an hour and 2 phone calls over a two day period, my bill was reduced by $30... probably not even worth it. Unfortunately for Green Mountain, I will not be using their service again...
“ These people seem to think that we owe them something. I ordered my free nest and was told I'd have it within 7 to 10 business days. 7 to 10 business days later, I get a notice stating that it would take 45 days. I call and they tell me 30 to 60 days. I tried calling the number listed on the website as this is the number allegedly for corporate offices. To my surprise and dismay, the number is bogus. In the meantime they increased my rates before I even get my free nest. They email me back telling me to call Nest, I did and Nest tells me that I need shipping or order info. I call Green Mountain and they tell me that they won't give me the info until my contract takes effect. Hello? My contract took effect the second they increased my rates. This constitutes fraud. I'm calling my attorney to file a suit against them. I'm also going to file a formal complaint with the Public Utilities Commission of Texas. They chose the wrong guy to pick a fight with. Their customer service is a joke. Their customer avoidance department is spot on flawless. ”
“ if i could give a 0 out of 10 i would... every time i go to my local grocery store i have to run to get away from them trying to sell me service at the entrance. my kids are both in the basket screaming one day and this lady will not leave me alone. my service with txu is about to run out so i figured id go check it out. i asked for a pamplet to look them up online as i didnt have time to fill out the form she showed me because my kids were having a fit but she refused to give me the pamplet. she then asked my name and started filling out the form with my name even though i told her i didnt want to. so she gets to the part where they ask for your social and i refused. she got pretty aggravated with me when i kept refusing because i knew that she was filling out an application or else she wouldnt need my social. i kept refusing and she was getting more mad. finally she left me alone and gave me a slip showing what i filled out and i left... a few weeks later i get a denial letter in the mail stating that they needed more info from me to complete my application -_- ... not to mention i have been with txu for a year paying .8 per kw and green mountain was .10 per kw and the price wasnt locked in for any amount of time. she had even set up a switch date to switch over my service without my permission. they are a scam and next time i go by the table and she tries to flag me down im going to be rude and keep walking. ”
“ My first bill was not sent to the address I provided as my billing/mailing address, hence much communication and complication to get them to remove the late fees and finally to get things sent to the correct address. At signup GME made a great offer of a Gift Card. BUT instead of them giving it to me after I met the qualifications, it took months of applications, phone calls and emails to finally get the gift card. Maybe they hassle enough so many people give up and GME doesn't have to ever release it. Last straw - my next door neighbor has just spent 6 days with no power because GME did not inform them there was another step to the payment they thought they had made, even though GME could see the payment on their system. I am switching in a couple weeks when my contract is up. Disappointing, but I can go Green with someone who will also provide better customer service. ”
“ I was initiall impressed with their pricing but I guess that's suppose to make up for their incompetent staff. I switched from Dynawatt and upon dealing with Green Mountain Energy I decided to switch back I was still within my grace period. After telling them I wanted to switch back, Green Mountain Energy put in move out request and had my electricity disconnected!! And They claim to have no idea how this happened!! Couldn't turn electric same day, over $250 food ruined not including medications. And all due to their error, I was told by many supervisors a rush priority order had been sent but when I called Oncor I was told nothing was submitted. This company seems fishy... I am so glad I switched back, hate I had to experience there poor service. I would rate them 0 if I could ”
“ 1. some months, no bill would arrive. I have never had issues with any other of my monthly bills, so not a postmaster issue. Customer service was horrible as they would tell me each time I called to complain that they would "fix the problem" - then I would not get a bill and then a cancellation notice. After three times battling them over this, I switched companies. I strongly urge folks to avoid this company until they get their act together on billing and customer service. There are MANY CHOICES OUT THERE!! ”
“ i first heard about this company b/c of a rep coming to my door, was told how great the company was about how there is no fees associated with changing companies if i was for me to call him personally. my first bill came and i was immediately surprised when i opened my bill to find out that i had been charged a fee to change providers. I tried to call the guy surprise, surprise no answer. So i decided to call the company and there i talked to a lady and was told that he was miss informed and that i would have to pay i am a really mellow person , so reluctantly i paid the company . I was told that i would be paying $75 with no fee for payment. I continued for a few months paying my bills on time , but his past month could not pay on time so i asked for an extension they gave me one but i go to check my bill online and to my surprise not only was my last payment not posted but the initial payment i sent for the $75 was not showing up as $75 but as $69. i called the company and demanded to know why i was not credited the full amount and why my previous payment was not shown. The person i talked to said that the difference in the charges was a fee, and that it will be showing the payment today , and on top of that they were putting a lock on our meter so we cannot change company till we pay them everything it says we owe them witch is almost 200 over what my bills actually says, till it shows all my payments. i rechecked the online site after i talked to the lady and miraculously the payment appeared it really made me wonder if i had not called would it have showed on my online statement or not. DO NOT TRUST THIS COMPANY !!!!!!!!!!!! ”
Let me first say, I've always been a fan of Green Mountain. I think that keeping the world green - especially through energy is a great agenda!
Customer Service is number 1 in my book regardless of price. I hadn't received a bill in over two months, spoke to and emailed several customer support agents to ask where the bill was. I checked my online account continually but still have a $0 balance for over 50 days. When I finally got the invoice there were two bills combined into one due in the same amount of time as if the bills were on time. This was over the months of November and December so you can only imagine the price of winter heat for 2 months. After an hour long conversation with customer service they told me it was MY fault for not just paying to my account without a bill, which would create a "credit". And would not change the due date of either bill without setting up a payment plan that would require me paying every 5 days. There was no responsibility of wrong doing on the part of Customer Service for not sending me a bill - the blame was placed solely on me.
Customer service was very friendly, but completely unhelpful. No special offers, no loyalty even though I have paid my bill on time for 2 years at separate residences. Needless to say I will not be staying with Green Mountain and will be very very hesitant to return or recommend to people living in Texas ”
“ I was checking rates since my contract would be up at the end of next month. I did an online inquiry for rates and an order was placed. Nowhere did it ask when I wanted this to happen or even what my rate would be. I called and they told me it wasn't approved or denied yet so they couldn't cancel. Call back in a couple of hours. I did that and find that service order was already sent to AEP to transfer service today! Can't cancel it until they process and change service. Then they can switch me back to my old provider. Lady told me that happens often. So I called my current provider and they said that it happens frequently with this company. So now I get to endure drama because I was checking rates! Never again! Beware of this company. Way shady if you ask me. ”
“ This company is not truthful. I was hit with a huge balloon payment after signing up for the levelized billing. BEWARE! ”
“ Switched without my consent. The sales person at the grocery store assured me that they would call me with more info. Instead I was told by my old provider when I called in that my service had switched. Luckily I was no longer under contract or I would have gotten an early disconnect fee. Spent close to 10 hours on the phone trying to figure out what happened and trying to have the switch undone with no luck. Just read the reviews. Horrible HORRIBLE company. Buyer beware!! ”
“ I am a big supporter of a clean environment, which is why I chose Green Mountain for my business. Things went great until it was time to disconnect. I called them on the last day I was leasing the building and told them I wanted to shut my service down. They said they would do it. A few weeks later, I received a bill for several days after that. When I talked to them on the phone, they claimed that I never called them in the first place. I tried to talk to supervisors and everything else, but nothing would fix the problem. I asked "what if I just refuse to pay it out of a sense of justice." The responded that they would mess up my credit. Well, now here I am about to hand over money to them that they don't deserve. I feel like I am being robbed. ”
Green Mountain Billing with an ABACUS - DO NOT USE GREEN MOUNTAIN ENERGY!!! One bedroom apt. bill runs between $130.00 - 210.00 consistently with only two of us living here both at work all day 5 days a week. A/C and everything else switched OFF while we are gone.
My wife and I have been with Green Mountain for about four years. Never a problem to speak of, paid the monthly bill every month in full, rarely had any billing issues that could not be resolved....UNTIL NOW! In Oct 2011, we moved from one Apt complex to another less than than two miles apart in the same city. I called from work to set up the transfer to our new apt. I did not have the unit number with me so I called my wife, asked her to call GME with the correct unit # and finalize the transfer process. BIG MISTAKE!!!! Instead of transfer, they set HER up with a whole new account, sent me to collections that is now reported on all three agencies. This little sly move is now affecting our mortgage rate. I tried talking to several Green Mountain reps including "SUPERVISORS" who all said "there is nothing we can do" and "pay the bill and the derogatory account will drop off your credit in 7 years"....WHAT? The bill is only $89.00...I am STILL a customer a year later after THEY said I didnt pay. That new account they opened...is PAID EVERY month by ME....So I asked again, do you see the last month at the old address? She says yes. Do you see the FIRST month at the new address? She says yes. Do you see the problem? She says no. OMG!!!! Here is a hint...WE MOVED!!! I asked for TRANSFER of service not disconnect. My wife gave GME the new address, GME gave her a new account....YES she was listed on my account as an authorized...whatever on the account.
I paid the $89.00 to the collections company. Now I have to wait 10 days to verify the derogatory report has been deleted. What this also means is, we have to wait 10 days more so my lender can verify the correction on my credit so I can get the better mortgage rate. Lets not forget, I still need to move...Guess what I will be doing different. I am SOOOO disappointed. ”
If you are struggling to pay your bills each month, green mountain energy is not for you. If you need to change your due date, they cannot do it. They will advise you to call the service provider in your area and ask if they can come out and read your meter around the time you'd like to receive your bill each month. Good luck with that......
Also, If you are unable to pay your balance in full, they will set you up on a defferred payment plan. But, You must make a 25% down-payment from your current bill in order to be placed on the deferred payment plan. And, if for any reason, death, flood, etc......, a few months later, you need to redo your payment arrangement, YOU ARE NOT ALLOWED! They will only accept a new payment plan 60 days after you have defaulted on your current payment plan. Which means, you will be required to PAY YOUR BALANCE IN FULL or you will be DISCONNECTED!
Get the facts, research it, confirm it, and Good Luck......... ”
Green Mountain Energy is a scammer and a terrible provider. Their rates are a scam.
I pay my bills every month, but if I'm late 1 day Green Mountain Energy charges $20. The rates they advertise are low because they depend on charging customers extra fees for no reason. They allow very little time between sending the bill and the due date for payment. By the time I get the bill, I have only few days to make the payment. Their rates end up being 25% higher due to late billing, early due dates and consequently extra charges.
Green Mountain Energy is a terrible provider. I am switching after only 6 months. I can't wait to get rid of Green Mountain Energy. ”
“ My grandmother is with Green Mountain... 73yr old lady with a heart disease in and hospital... so I happen to check her mail to help with bills and I came across a $1300 disconnection light bill... so I contacted them ASAP to see if there was anything to stop the disconnection. Talked to an agent she said no...no payment plan...but I could get a 7 day extension to come up with$1300... they gave me a million churches that will help pay bills which none aid thy did... I called about 10 times begging for a deferred payment plan...they said NO EACH AND EVERY REP I TALKED TOO.. so I tired to get a new company at the last minute and I was told there tch hold on the account.... read about switch holds it stated you must be offered a payment plan Green Mountain denied us from a payment plan... What is left to do? ”
“ Prices per / KWH are higher than all others after the initial rate cute to get you to sign up.. If this is really a Green Energy company and they are getting all kinds of Fed. and State Green Energy Tax Break and grants then why are their prices so high????? Only one answer and it's not a Green energy answer - GREEDY ENERGY COMPANY. ”
“ This has been my most frustrating experience with an electric company. Having moved various times and being pleasantly pleased with my previous company, my new apartment complex had a contact with Green Mountain and so I was forced to have them. Customer service was always terrible, my billing statements were always incorrect and never properly updated after having been "corrected". ”
“ I had green mountain for a few months, since that is who my complex recommended. Moved out almost 4 months ago. Called muliple times to cancel, yet they keep saying they don't have.it in the system that I called in. Last months bill was $170, but after calling the complex found out no one has moved in yet. How is it possible for an empty apartment to rack up $170 in energy in one month. I keep calling corporate to talk to someone and as soon as they say they are transfering ne to a manager they hang up on me. Taking.my case to military lawyers. I hope you burn in hell green mountain Energy ”
“ I've had Green Mountain for over a year haven't had any problems until recently. I logged in to pay my bill and it showed a current balance of $230.00 for my 1 bedroom apartment. I called and the customer service agent told me I was being charged for 2 disconnect notices. I told her there was a mistake, that my electricity had never been disconnected. She went on to explain that they charge $20 just to mail out the disconnect notice and since they don't have a grace period the notice can be mailed out at anytime after the due date. Meaning, they can mail out a disconnect notice if you are late even by just a day or two and you're out 20 bucks. She said it's in the contract. I told her it might be, on the back of page 16 in small print, but I did my contact over the phone and I was not told about it. Check your contract and billing history. There's a good chance you have paid the $20 charge too. Then spread the word so people can avoid this company. ”
“ This company gives you a false belief that you will receive a 100 dollar visa gift card but they fail to explain all the red tape and numerous ways to avoid giving you that gift card. Best to get out before your promotion ends because your price will almost double. ”
Green Mountain was easy to set up, customer service was nice, electricity bills were decent, and I had no problems until Spring of 2011 when the billing nightmare began.
My bills during the winter had been extremely low - which I associated with being out of town and never turning on the heat. In March of 2011 I received a bill for $600. Outrageous. I lived in a 1 bedroom loft that was about 500 sq ft. After calling and being put on hold about 6 times someone came back and said "We've been estimating your monthly bills since you began service in June of 2010. This $600 charge is for all the past due amounts that you never paid." If that's even true, shouldn't I have been billed the following month for overages the month before? After spending 3.5 hours on the phone and getting very frustrated because no one understood simple accounting, they decided it was a "computer glitch in the system" and the computer was showing that I had never made any payments at all and the $600 bill was 9 months of bills rolled into one. So the bill was righted and I only had to pay for February usage... Until April's bill came saying not only did I still owe $600, but they were charging late penalties (for bills that I had already paid) and adding on my March bill to my new total - a whopping $800+.
All in all, GM has more "computer glitches" and misunderstandings than any other service I utilize. I would not recommend using them unless you don't care how much you are paying for their service.... which is incidentally not truly "Green." All electricity comes from the same grid - they just pay to own a few wind mills and call it green. Basically, they support renewable and Green energy and you pay a premium. ”
It's too expensive. I lived in a 540 sq foot efficiency apartment and even
when I was away from my home and not running my air conditioner, my
bill was almost $100.00.
For no reason I was denied for a renewal , after my 12 month
ended.I always paid my bills on time, so I dont understand what
the problem was.Anyhow, I shopped around and got a much
lower rate with a different service provider! Green Mountain
Energy lost a customer! ”
Green Mountain Energy has very poor customer
service and takes advantage of their customers. I
would not recommend them to anyone and urge their
customers to switch. ”
“ My services were disconnected yesterday when I got home for no reason at all! The customer care department stated that there was an move out order placed on my account, which is not true my contract was up on the 20th and I didn't renew yet because I'm moving and wanted to make sure that they service my area first. I called to see if they did service my new address and I was told yes, however I later found out by Garland utilities that they didn't. I stated to the rep at least 3 times that I just wanted to confirm, that was all I was doing. The level of customer service I received was terrible! I'm 7 months pregnant and had to sleep in the cold and maneuver through my home with no electricity for me and my family which consists of two children ages 4, 5 and my husband. My food in my fridge is bad now and Green Mountain could care less. ”
“ Payments sent 15 days prior to the due date - payment held past due date by company resulting in late fees - push was for auto pay when complaints made - once registered mail used payment recorded and cleared prior to due date and no late fees occurred from then on. ”
“ horrible service-escalated rates....customer service was not very helpful ”
“ Ridiculous. We are shopping around, can't believe we didn't even look at our bill during the hottest summer on record to compare rates. 15.712/kw is INSANE!!!!! ”
“ When the website goes down, you can't make a payment. Customer services does not believe you. You end up having to make add the 5.95 fee, or wait and pay some other time. This happened to me twice, the second of which I was unable to pay later because I was going out of town. ”
Really overall is quite good. The question is "do
you want to may significantly more for green
energy, and better service?" If yes, it's a good
buy. If no, then it is over priced ”
“ The longer you've been contract with Green Mountain Engery, the higher price you get. Do I need to say more? ”
Double charged me for my bill then, the money disappeared and it showed me owing a bill again for the same month paid (twice)... where is my money? Why can't someone do something to fix this problem? UPPER MGMT never called back when they said they would and now I have over $300 missing and theoretically owe another $165 that I've already paid twice. CS has been no help and the mgr told me they aren't authorized to give out corp information. WHO ARE YOU HIDING FROM and why can't we can't we get in touch with corp if there is nothing to hide? I have been with this company almost 4 years and since they've joined teams with BILLMATRIX, it has been a tailspin. If they continue with BILLMATRIX, I will not renew my contract in December.
“ They make it so difficult to sign up for online and other payment options and they have terrible customer service. Also, it is extremely difficult to get in touch with them via telephone. You are put on automatic hold and then it hangs up on you. ”
Customer of 3 years. They sent me a
"disconnect notice" because of payments they
claim were missing from LAST YEAR. The
payments were made from my check card, and were
not returned, but they "don't know where they
went". I sent them documentation I made the
payments, as they requested, then they asked me
to send them a current bank statement showing
they didn't credit me anything this month.
WHAT? First, you write off something from last
year if you "can't find it and can't prove
where it went" That's your problem, not mine!
Then when I prove I made the payments, you
can't ask me for a bank statement just so you
can review my charges! When I told them I was
calling a lawyer because, they started clearing
it all up. After 3 days of this! Still in the
process, but will be cancelling my service at
the end of this contract for sure! ”
Don't get in this company trap by his name.They
will give you a wrong bill all the time..Customer service sucks..As bad as Reliant ”
“ I am very disgusted with Green Mountain's payment methods. I only stay with them because their rates are good. When it comes to paying my bill, they stink. Every single month I have to tell the automated phone system that my service has been cut off in order to pay my bill. The website, when I try to sign in, has never heard of me before, in spite of being a customer for over a year with this company. They do not send the password when requested. When I try to pay by phone, it loops me around and around. The only way to pay is to say my power is cut off. I know that they are making payment difficult in the hopes I will agree to pay a $6.00 fee JUST to pay my bill. I think I need to inform the Public Utilities Commission that this company also has dishonest billing procedures. Very sad that almost every company is only trying to rob us of what little extra money we have. Very sad indeed. ”
“ Do not recommend. Had issues regarding a bill and they told us that they were not responsible (even though they were the ones doing the billing). We basically got caught between two major companies (Oncor and Green Mountain). Oncor finally did accept responsibility in the way everything was handled. Green Mountain continued to maintain that they had done nothing wrong. We are currently getting ready to switch companies. ”