Reviews Overview
The best review categories for IDT Energy are their plans and pricing, rated at 3.0 out of 5, and the order experience, rated at 3.0 of 5.
5 Stars
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4 Stars
50%
 
3 Stars
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2 Stars
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1 Stars
50%
 

Recent Good Review from Lucas DeBauch

Awesome customer service
I really liked how friendly the people were who signed me up, at first I was kind of off put when they showed up at my door I thought they were trying to sign me up for something more expensive but after the phone call i my supply rate was cut by a third. Great company would recommend
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Lucas DeBauch from Columbus, OH on March 24th, 2021


Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Awesome customer service
I really liked how friendly the people were who signed me up, at first I was kind of off put when they showed up at my door I thought they were trying to sign me up for something more expensive but after the phone call i my supply rate was cut by a third. Great company would recommend
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Lucas DeBauch from Columbus, OH on March 24th, 2021



Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
THE WHOLE INTERACTION WAS A LIE!
The representative came to my door in my secured building that has a no soliciting sign really big directly next to the door apparently he came in behind one of the residence and was able to make his way through my building going door to door. When he came to my door I was literally told that he was from AEP and that he had been alerted by my smart meter that I had changed my service provider and had selected someone out of state That was actually increasing my bill he had another gentleman with him it was wearing construction like clothing and also hat on a reflective construction vest I was told that was the gentleman that was updating my smart meter and that again they were both from AEP so during this false conversation and me being under the impression that the gentleman was AEP I signed paperwork to get this out of state supplier off of my billing and just go back to AEP get my next Bill and Notice I am with yet another supplier! I DT energy! I am livid they havent saved me any money at all in fact my bill is even higher than what it used to be my normal monthly electric bill used to be $70 a month and now its $160 per month! I am calling the public utilities commission and reporting this company as well as the representative that came to my door for falsely advertising their service leading me to believe that they were AEP not IDT energy!!! The door to door reps are liars and Misleading so they can STEAL MY MONEY!! Well, I am NOT going to be laying that portion of my bill and per the REAL AEP, those charges will go right back to that supplier. PEOPLE BEWARE! IDT ENERGY IS A SCAM AND IF YOU GET SOMEONE AT YOUR DOOR MAKING PROMISES REGARDING COST, dont believe anything they tell you because NONE OF IT IS TRUE!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Kelley from Columbus, OH on January 25th, 2020



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