IDT Energy Customer Reviews (Updated September 2024)

Updated as of September 9, 2024

The best review categories for IDT Energy are their customer service, with an average of 5.0 stars, and their billing & account management system, with an average of 5.0 stars.

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Recent Good Review from Lucas DeBauch

Awesome customer service

I really liked how friendly the people were who signed me up, at first I was kind of off put when they showed up at my door I thought they were trying to sign me up for something more expensive but after the phone call i my supply rate was cut by a third. Great company would recommend

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lucas DeBauch from Columbus, OH on March 24th, 2021

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Awesome customer service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lucas DeBauch from Columbus, OH on March 24th, 2021

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

DO NOT FALL FOR IT

This company is great at scamming but thats about all they are good at. Im a college student looking to save a quick buck and was essentially prayed on for that. The door to door person came to my apartments back door which was not appreciated because its directly connected to a bedroom. They were persistent with their deal and were very convincing when explaining the money I would save. This was far from the truth. As spring is coming around we turned our heat off and the bill continued to be the same. I go to look at my electric bill thru my main supplier and it was only $40!!! Yet I was paying and extra $100 due to the fees and being a member with IDT. I was shocked, these fees I thought were just our electric bill because I was not told about them, I have been paying on the for months and the money I could have save is unbelievable. I did not speak to a rep when cancelling my services but rather thru the live chat, overall was an ok experience but they did try to push new promotions on to me which I obviously did not take. So take this advice from a chump that fell for it and DO NOT use this companys services!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— RIP from Cincinnati, OH on April 8th, 2022

Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

THE WHOLE INTERACTION WAS A LIE!

The representative came to my door in my secured building that has a no soliciting sign really big directly next to the door apparently he came in behind one of the residence and was able to make his way through my building going door to door. When he came to my door I was literally told that he was from AEP and that he had been alerted by my smart meter that I had changed my service provider and had selected someone out of state That was actually increasing my bill he had another gentleman with him it was wearing construction like clothing and also hat on a reflective construction vest I was told that was the gentleman that was updating my smart meter and that again they were both from AEP so during this false conversation and me being under the impression that the gentleman was AEP I signed paperwork to get this out of state supplier off of my billing and just go back to AEP get my next Bill and Notice I am with yet another supplier! I DT energy! I am livid they havent saved me any money at all in fact my bill is even higher than what it used to be my normal monthly electric bill used to be $70 a month and now its $160 per month! I am calling the public utilities commission and reporting this company as well as the representative that came to my door for falsely advertising their service leading me to believe that they were AEP not IDT energy!!! The door to door reps are liars and Misleading so they can STEAL MY MONEY!! Well, I am NOT going to be laying that portion of my bill and per the REAL AEP, those charges will go right back to that supplier. PEOPLE BEWARE! IDT ENERGY IS A SCAM AND IF YOU GET SOMEONE AT YOUR DOOR MAKING PROMISES REGARDING COST, dont believe anything they tell you because NONE OF IT IS TRUE!