The best review categories for National Gas & Electric are the order experience, with an average of 1.3 stars, and their customer service, with an average of 1.3 stars.
Recent Good Review from Billy Jones
Amazing Company
Amazing company with low fixed rates.Excellent Supplier |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Billy Jones
from
Cincinnati, OH
on
August 7th, 2018
Most Recent 5 Star Reviews
4 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Amazing Company
Amazing company with low fixed rates.Excellent Supplier |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Billy Jones
from
Cincinnati, OH
on
August 7th, 2018
Good for 3 months
I am the one who shops for the lowest price. By my experience I can see that the 3-month plans will always be the cheapest! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Mark P.
from
Alexandria, OH
on
August 1st, 2018
Good low rate
They always are one of the lower options online. Repeat customer in Ohio. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Kevin O.
from
New Albany, OH
on
May 16th, 2018
NGE will save you a lot of money if youre a smart consumer.
A lot of these negative reviews are from people who dont know how to shop. If you sign up on a 3 cent rate of course your rate is going to skyrocket in month 4. Its like they are offering you a nearly-free trial and you want them to do it forever?! Sign up for a 12 or 24 month plan, shop around when your contract expires and enjoy the savings. Just dont get greedy and expect the low 3 month prices to be the rates you pay all the time. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Bryan
from
Columbus, OH
on
April 12th, 2018
Most Recent 4 Star Reviews
2 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
No Issues
Had them for about 8 months now. So far no major issues besides them not being open on the weekends, everything is fine. I got a great plan that was WAY lower then my utility had to offer and they have 100% USA customer service team which is great. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Jessie
from
Batavia, OH
on
May 14th, 2018
Decent company
Seems like others come here to rant but I happen to have a decent experience with the company. As long as you stay on top of your contract expiration then you should be fine, seems like to me that the other reviewers don't seem to do that which is why they end up with the variable rate. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Marie P
from
Bucyrus, OH
on
March 1st, 2018
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
I have been scammed by this company
This company doubled my bill, and almost had my service disconnected. Terrible company! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Terrell Hisle
from
Columbus, OH
on
November 10th, 2022
Lying Scoundrels
I declined their offering and service, yet these scoundrels set themselves as my chosen provider. I was traveling (job) and did not receive the confirming email until beyond the cancellation deadline. File a police report for fraud, identity theft and elder abuse and they will suddenly have a change of heart and cancel waiving the cancellation fee. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Lockm Up!
from
Wilmington, OH
on
May 10th, 2021
Beware!
They fail to mention it to you, but the more electric you use the higher the price for their electric, my bill from summer changed from .069, in summer to .099 in the winter when I turned my heater on, they told me that I used more this month than last month so mI had to pay more for my electric! not just one set price! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Charles Harris
from
on
February 18th, 2021
Calling my grandma just to harass her!
I would like to start off by saying how rude of Kevin was to call my grandma several times just to harass her about switching companies after multiple times of her telling him no she does not want to switch at this time. The finale time he called her just to tell her she needs anger management. My grandma is a single elderly woman that has been through hell and back and doesnt need this on her plate. So please if some from the company would like to give me some contact information I would love to speak to you one on one:). |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Kelsea
from
Cincinnati, OH
on
August 20th, 2018
Rip off
Call five times in one day four of the five times I pushed 0 which was to tell them I was not interested still got a call after that so I found out which company it was the guy insisted his his rate was cheaper I told him my rate and my rate was cheaper than what his was he tried to convince me differently all they were concerned with was getting me signed up don't waste your money they are a rip-off outfit |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
K T
from
Cincinnati, OH
on
August 9th, 2018
Horrible and unethical company - Beware!
Like others, when my contract expired in the middle of winter heating months the rate skyrocketed. At the same time they were "delayed" in getting billing info to Duke so I did not see that my new rate jumped from 4.9 cents/kwh to 18.99cents/kwh. Nice trick. It seems odd that they were never delayed before....They got me for a total of 5 months at this rate before I could get switched to another company. What they are doing may not be illegal but it sure is unethical. if you go with them make sure you get out on the day the contract is up. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Joe
from
Springboro, OH
on
May 4th, 2018
I was lied to!
Got a call, said they were my provider and was offering a reduced rate because of my good payment history. The rate they quoted was over .09 per kWh. Now I have to make sure they don't change my service! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Km
from
Lima, OH
on
May 2nd, 2018
Typical bait and switch - steer clear
When my contract evidently expired two months ago, with no notice I might add, the price jumped to $0.1899/KWH. SCAM! Just switched to a higher rated supplier at $0.0495 locked in for 36 months... |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Dan
from
Hamilton, OH
on
April 9th, 2018
Do Not Sign Up For Anything With This Company!!!
Asked the telemarketer when I agreed to signup what would happen after the 3 months were up. Told I would be put on a variable rate. I asked how much it would go up and was told a few cents. Two months after the 3 months were up, my rate went to 18 cents. The next month went to 20 cents. I can't get off for 3 months. The people at NG&E won't let me signup for a lower rate because I have opted out. My home company claims they can't stop it for 3 months. Not exactly clear as to why this it. I don't know how these people sleep at night. DO NOT SIGN UP WITH THIS COMPANY. THEY ARE NOT REGULATED AND CAN CHARGE YOU ANY RATE THEY WANT!!! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
LTHW
from
Saint Clairsville, OH
on
March 1st, 2018
DO NOT FALL FOR THEIR PROMOTIONAL RATE! THEY ARE THIEFS!
They will intentionally offer a 3-month promotional rate in the early fall, so it will end during the coldest winter months and they will raise it 5X (from $.038/kwh to $.156/kwh)! They will call this the "Market Rate", however the comparison rate on my bill was $.056! Not surprisingly, they cannot provide me any documentation showing where they come up with this "market" rate. Read the reviews! This is a trend. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Angry In OH
from
Marietta, OH
on
February 19th, 2018
Ohio Energy News:
Landscaping Helps Cool Your Home in Dayton
How to Calculate Your Ohio Electricity Usage
How Does HB79 Affect My Ohio Electricity Bill?
How to Read Your Ohio Electricity Bill
How Much Electricity Does A TV Use
Duke Increasing Default Rate by Nearly 60%
Shop Reliable Deals Before NOPEC Restarts Service
How to Escape and Report a Scam in OH
First Energy Rates To Double In June
AEP Raising Ohio Electricity Rates In June
How to Calculate Your Ohio Electricity Usage
How Does HB79 Affect My Ohio Electricity Bill?
How to Read Your Ohio Electricity Bill
How Much Electricity Does A TV Use
Duke Increasing Default Rate by Nearly 60%
Shop Reliable Deals Before NOPEC Restarts Service
How to Escape and Report a Scam in OH
First Energy Rates To Double In June
AEP Raising Ohio Electricity Rates In June
OH Energy Ratings Resources:
Who are the best Ohio electric companies?
Therms, CCF and MCF Explained
Your Consumer Rights in Ohio
Ohio Electricity Stats
Ohio's Green Energy Requirements
Ohio Electricity Choice
Ohio Electricity Switching Rules
Understanding Your Toledo Edison Bill
Your First Energy Ohio Bill - How to read
How to read your Duke Energy Ohio Bill
Understanding Your Dayton Power and Light Bill
Understanding Your AEP Ohio Bill
Starting Electricity Service in Ohio
10 Quick Energy Saving Tips
High Bill? Here's what you can do
How We Score Providers
Why Use OH Energy Ratings
Therms, CCF and MCF Explained
Your Consumer Rights in Ohio
Ohio Electricity Stats
Ohio's Green Energy Requirements
Ohio Electricity Choice
Ohio Electricity Switching Rules
Understanding Your Toledo Edison Bill
Your First Energy Ohio Bill - How to read
How to read your Duke Energy Ohio Bill
Understanding Your Dayton Power and Light Bill
Understanding Your AEP Ohio Bill
Starting Electricity Service in Ohio
10 Quick Energy Saving Tips
High Bill? Here's what you can do
How We Score Providers
Why Use OH Energy Ratings