All 3 Star Reviews

7 Customer Reviews Written Overall


Back to All Symmetry Energy Solutions Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Delivered good service at reasonable price.
Although the price dropped a bit after I requested this temporary contract, I got just what I contracted.I experienced no problem with this company.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Tick from Chardon, OH on December 6th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
OH Energy Rating
Have no idea why there's so much paper shuffling to get gas piped to the house. Seems like a sleight of hand scam by a bunch of slick lawyers to skim the cream off the top of the money barrel.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Stephen E Moorman from Huron, OH on December 4th, 2020
Dear Customer,

Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,

The Symmetry Energy Solutions Team
— Symmetry Energy Solutions
Found cheaper rate
It was good but I found a cheaper rate fixed
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Gary from Akron, OH on March 9th, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else we can do for you, please email our team at CustomerChoice@centerpointenergy.com.

Sincerely,

Customer Care
— Symmetry Energy Solutions
Phone
For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones...
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

David from Youngstown, OH on February 19th, 2020
We apologize for your unpleasant experience, please email us your questions and concerns, our email address is CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.

Thank you,

Customer Care
— Symmetry Energy Solutions
Cannot respond because have not received a bill with their rate yet.
I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me.
Thanks for asking.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Invalid from Massillon, OH on February 9th, 2020
Dear Customer,

Thank you contacting CenterPoint Energy, please email us directly to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.

Thank you,

Customer Care
— Symmetry Energy Solutions
Natural Gas Billing
Switched from ONG to Center Point due to better pricing.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ed from Northfield, OH on February 2nd, 2020
Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Please let us know, if there is anything else that we can do for you.

Sincerely,

Customer Care
— Symmetry Energy Solutions
Better pricing
The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

John from Chagrin Falls, OH on April 22nd, 2019
Dear Customer,

We apologize for any inconvenience you may have experienced. Services are scheduled to begin on the first available billing cycle upon successful enrollment. Please email us your contact information to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back and review your account options.

Thank you,

Customer Care
— Symmetry Energy Solutions


All Symmetry Energy Solutions Natural Gas Plans

Plan Name
Company
/
Rating
Length
Price
VS. Dominion East
12 Month Fixed Rate
12 month
Fixed Rate
$4.550 / mcf
2 Year Fixed Rate
24 month
Fixed Rate
$4.150 / mcf
8.2% under market rate
Compared to the current Dominion East rate of $4.5200 / mcf
12 Month Indexed Rate
12 month
Indexed Rate
$3.990 / mcf
11.7% under market rate
Compared to the current Dominion East rate of $4.5200 / mcf
18 Month Fixed Rate
18 month
Fixed Rate
$4.550 / mcf
Popular Plan
30 month
Fixed Rate
$4.150 / mcf
8.2% under market rate
Compared to the current Dominion East rate of $4.5200 / mcf