Billing Reviews

“  Requesting that all my billing and communications be on line through e-mail, Spark alerted me to the expiration of my term fixed contract through snail mail and it went unnoticed until months later of them overcharging me by $50 per month. ”

“  I've had Clearview as my supplier for a year and their rates were reasonable but they claimed to provide all solar power energy which i found desirable. Throughout the year they consistently mailed my letters asking that I select them--which seemed both confusing and annoying. This year the cost of solar has declined to imagine my surprise when at the end of the year term, they notified me that unless I renewed they would move to a monthly variable rate (moving from .17 per KWH to .23. My usage was lower so I resolved to see how the next couple of months went. The first month was OK but the second, with lower usage than the first monthly variable rate month and lower than the past year's comparable was stunning ($432 for a one-person household). I immediately had my meter checked and canceled Clearview as my supplier on the 22 of August. Just got my third month bill (because of administrative issues the change takes 1--2 billing cycles). Again my usage was lower but my bill was now $586 and the billing rate .389/KWH for the cycle, during a period when the cost of solar has declined! Don't ask my why--they can't explain it either. Needless to say, I'm not going back. ”

“  I decided to terminate my DE service because there was lack of details/transparency in my statement. Unfortunately, after I switched my service provider, DE made another error in my last bill and overcharged me again. I can only contact DE through online chatting and the representative did her best in assisting me, which was good. However, it will take 1-2 billing cycle(s) to correct the error and their system can not even generate a ticket/tracking number for me to follow up. I believe such treatment is below industry standard and DE really needs to improve in this area to serve their customers better. ”