Billing Reviews

“  If they bill you wrong they still want you to pay what they billed you. Even though they messed up. They will gladly fix it for you. But it will show as a credit 1 to 2 billing cycles later. What kind of company charges their customers for the company's mistake? It would take a lot for me to refer someone to Constellation Energy now. After this experience. Also. Don't call on the phone. I spent almost 1.5 hours trying to get through on the phone. Chat online I waited 5 and you get a transcript of the chat. They do have some of the lowest rates available though. ”

“  Rates are good. I have had no issues with there service, however i will not recommend a company that does not have budget billing. Budget billing is very important to many customers that want to keep seasonal cost down during peak electric usage months ”

“  Good price at the time, others are better now. No service or billing problems. ”

“  I have been with StarTex since July 2009. Every year, I have renewed with the 12 month contract, and I have been very happy. No issues with billing, and when I have had to contact them (I believe only twice over almost 4 years), no issues. They have resolved things to my satisfaction each and everytime. This year, I go to renew...wham, 9.99 fee unless you use 1,000 KwH. Well, my family only does that about 3 times a year. I was ok with the 4.99 fee for 500 kw, as we usually do that. I had seen some people talk about calling their CS and that they could offer the 4.99. Not true...just got off the phone with them, and they said I could only do the 9.99 fee. So, I guess I go with another company now. I am not willing to pay 9.99 a month because I don't leave my lights on and run the AC 24/7. Ridiculous... ”

“  I've been with StarTex for the past 2 years at 2 diff apt. They weren't the cheapest but they had good ratings. This past year I've been paying $.11 Fixed (avg monthly bill is $70 for a 720sf 1bd apartment i keep the A/C at 80 with fans on. They don't transfer service to a new apartment so they'll set up new service for you. The only issue I had with them was during my 2nd month at my 2nd apartment when my bill totaled to $200. I called and after a very long wait, I reached them and the person was really helpful. It turned out that the meter was read wrong by the CenterPoint meter reader. I checked it myself and followed the rep's instructions, and he reduced it back to the usual $70. They're a fine company, but I'm moving again so I'm hunting good rates but with a good company. I may just renew with StarTex. I also go paperless and pay bills online on 100% renewable power.Pros: Nice Customer Reps, Online billing, GreenCons: Long wait to reach Customer Rep, No service transfer ”

“  When you first set up account, you are charged a $250 deposit. When they send you a bill, you have only 2 weeks to pay it. Sometimes, based on Reliant's billing to Infinite, you can get billed twice in one month. This can make things hard on a family's monthly budget. However, if you are even 1 day late on payment you get a bad mark on your record that is forwarded to the next company you want to move your service to. So, then you are required to pay another deposit with the new company. The kicker is, they are allowed to keep your remaining deposit for "4 to 6 weeks after your final bill is processed"! So the customer only gets 2 weeks but they can keep your money for 6 weeks, "after they process your final bill". NOT CUSTOMER CENTRIC! ”