Billing Reviews

“  I switched from TXU to Infinite on their 6 month plan. Rate was lower than anyone else at the time. Sign up was easy and friendly. Have had no customer service issues. My only complaint is with their billing which is very vague. They do not show kwh usage each month so you can't track your usage. Also, I was told that I would receive a notice 45 days prior to contract expiration. I never received that notice so I am facing going from a 7.0 rate to a default rate of 11.78 rate. ”

“  Over all direct energy is fine, but don't select online billing only, you can't read
your bill so select both online and paper bill.. ”

“  It would be very beneficial to offer budget billing to your customers. Considering going back to aes because of this. ”

“  We searched out Energy Harbor for electric service in early July, 2021 in order to receive the competitive pricing. All information was submitted and to be effective for the July 19th meter read. However, there was a billing error and we now are enrolled as of the August 19th meter read. Now we have missed out on a month of Energy Harbor's lower rate. Added cost for this billing error ~~ $50.00.- amount to be saved with E.H. rates. ”

“  If they bill you wrong they still want you to pay what they billed you. Even though they messed up. They will gladly fix it for you. But it will show as a credit 1 to 2 billing cycles later. What kind of company charges their customers for the company's mistake? It would take a lot for me to refer someone to Constellation Energy now. After this experience. Also. Don't call on the phone. I spent almost 1.5 hours trying to get through on the phone. Chat online I waited 5 and you get a transcript of the chat. They do have some of the lowest rates available though. ”