Billing Reviews

“  We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 days to correct. I ask for a supervisor who checks, expedites and gets corrected in 5 days. That bill gets corrected but the next bill has a different problem. We've had more months will a billing problem than months without.The worst is that they provide no contact information for corporate. Corporate needs to review billing issues and revise procedures. ”

“  I have been with Green Mountain since 2004 which included 3 moves and 2 hurricanes. I would have to rate my service at a 7 on a scale from 1 to 10. I have had troubles with my billing in the last 2 months but before that it was fairly smooth. As long as you make notes of who you spoke with and when regarding billing issues when you call then, they usually correct their mistakes. When I first signed up for their service in 2004, their customer service dept was horrible but the past 4 years they have improved in regard to politeness and experience. When I scheduled my last move which was to my first home, they sent me a small plant with a letter congratulating me on my purchase, which I thought was nice. Not sure if other companies do that.Their rates are slightly higher than others, I am currently at $.11 @ 1000k fixed rate for 12mnths which is similar to other offers right now. Summary: Good Choice ”

“  I was a Direct Energy customer for almost 2 years, before I ended up moving. I thought the plan I had through them was price competitive at the time and have few regrets in using them.

The customer service was fine but the billing irritated me a little bit. Specifically, when I'd go to make a payment with them over the phone, they'd charge me a "convenience fee" to make the payment. What this really was a surcharge added to my bill to cover their costs with a third party billing group, I'm guessing. It irritated me that paying on time was still punished to the tune of about $36/year when I made my payments. I guess my alternative was to mail a payment, and that wasn't happening.

I would go with them Direct Energy again if they had a plan I liked when I was shopping for electricity. They gave me an overall good experience. ”