Disconnect Reviews

“  On 7/30/18 we began service with Constellation. After many calls in Aug & Sept asking for our bills, we finally received our 1st bill. I paid it through my bank on BillPay. A week later I received a new bill, it showed my previous balance as unpaid, so I called and the rep said my ACH/Electronic BillPay payment was NOT received. So I contacted my bank obtained all of the proof the rep said I needed and I submitted all of it to Constellation. 3 day later I was notified by email that the proof they requested and received was not sufficient and they would NOT be able to credit my account. I called and the rep said they don't deal with those type of calls and the best he can advise is for me to email customer service. I emailed once every day for 4 days. Finally I received a response. It was the exact same response as the initial one (submit all forms again). Back to square one I resubmitted everything they asked for and their response was a 2nd notice of disconnect. It's been a horrible experience and now I have to deal with my bank, dispute the charge and pay the bill again to avoid disconnection. Meanwhile a 3rd bill has showed up! their billing seems to be very delayed I received 3 months of bills in 3 weeks. Will most likely pay to get out of the 1 year contract and go elsewhere. Horrible customer service to say the least. I have NEVER experienced anything like it. ”

“  Three complaints/observations: 1) Despite having signed up for autopay, I received a disconnection notice and a late charge. Had to contact their billing office to resolve. 2) All communications from StarTex had been via email - except the contract expiration/renewal notice - which StarTex claim they sent me more than 30 days before my contract expired. I never received it, and StarTex refuses - or can't - prove that they mailed it. Why didn't they send me the expiration notice by email? In my opinion it's StarTex' standard practice to entrap customers into paying more. After the contract expired, StarTex more than doubled my rate, so I promptly cancelled. Conversations with customer service or Rosa in the compliance department went nowhere, only in circles. 3) The promotion rate was attractive, but the renewal offer not competitive. To me, StarTex is good only for one contract term, if even that. ”