Disconnect Reviews

“  I had infinite energy for 6 months. I attempted to use their autopay system and was continually behind the payment schedule (at first it was blamed on a delay between when you set it up and when it goes through, later it was blamed on my card itself, which was fine.) They did remove late charges when asked, but when they cut my power off 2 weeks before a payment was due I decided I had had enough. I called them and told them to reconnect the power and then 5 minutes later decided to switch companies. When I called back, they said that the power had already been reconnected and to disconnect now would cost a total of $60. $20 for initial disconnect, $20 for reconnect, and $20 for final disconnect. I could not dispute this and will now be paying them $60 dollars. This company does not provide customer service after 5pm, has an awful autopay system, and will disconnect your power without notifying you (they said there was a notice sent via mail. I have not received it.) Major inconvenience. Great pricing though! ”

“  Just try calling 1-866-5878674. It's a joke. Long delays I between selections. You'll get disconnected for no reason. No call back when you leave your call back number Ect. Plus i am reporting them to the PUC for charging way more than stated on the facts sheet. Just switched to stream energy. Forget about the 2 $75.00 gift cards for the 2 accounts I had. ”

“  I have literally had ONE nice experience with CS seriously to the point that I am willing to pay the early disconnect fee just to not have to deal with them. Literally do not GAF about working with people in difficult situations. Condescending and rude ”