The best review categories for Just Energy are their plans and pricing, with an average of 1.4 stars, and the order experience, with an average of 1.4 stars.
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
Constantly POOR Customer Service
|
Sorry but extremely disappointed in your customer service. I will be posting your poor responses to social media and anywhere else I can After many calls today, I finally got through. Your system was literally dropping me with no voice mail or messages. When I got through, your rep was very friendly and helpful, but gave me some interesting information. NO REQUEST to process my credit balance was ever submitted by JUST NRG, after two months. How long would you have left that balance outstanding if I didnt call? Even though you are quite eager to receive customer funds to pay for bills, apparently you are incapable of processing a refund/credit balance. Instead, JUST NRG prefers to take an excessive amount of time (6-8 WEEKS? Seriously?) to create a paper cheque and mail it out. Are you aware that you then are paying for the paper cheque forms, and for postage? And this is supposed to be more effective HOW? And the reason for the delay must either be due to poor or inefficient process policies or for underhanded marketing. Either way, it does not look good to the quality of the management of JUST NRG. Obviously your shareholders come first before your customers. A good marketing person will tell you that if you upset ONE customer, they tell two others, and they tell two others, and so on. Good luck, and thank you for your previous business. Regards, |
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—
RR
from
00000
on
March 16th, 2020
| Plans & Pricing | |
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| Likely to recommend |
Too expensive
| They will call you all the time and sending threatening notices to cancel, and much worse . When I called to find out about any early termination charges the little girl hung up on me. Terrible customer service you can barely understand them, disappointed with this company, needs to be closed down charging unsuspecting consumers double for supply #fired | |||
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—
PaiPais Granny
from
Englewood, OH
on
August 20th, 2021
Hi PaiPais, Thank you for your time in leaving this feedback. We want to help resolve any concerns. Please call us at 1-866-587-8674. Many Thanks,
Lily, Social Media Advisor
— Just Energy
Huge rip off
| So Just Energy stopped me in Sam's Club and convinced me that they were offering me a lower price (they did have my bill to compare.) After one month with them, my electric bill went from $90 to $151. I called Ohio Edison to find out what was going on only to find out Just Energy was charging me 2 1/2 times the amount I was paying with Ohio Edison. I switched back immediately. Don't let their promotions fool you. I got a $70 Sam's club card for changing my electric and gas. I had to wait for a new billing cycle to change back. So in the end, I will have paid $160+ more for service than I would have paid if I had stayed where I was. Imagine if I stayed a year and didn't catch it. That's $1,920 more a year and it would have been higher because I use gas in the winter to heat. Their customer service representative says they've been in business for 20 years, they must be doing something right. I told her no, you just have a bunch of idiots (like me) for customers, who are confused as to why their bill went up. And, I haven't spoke to anyone with Just Energy that I could understand. They all speak broken English. I will NEVER use these fake liars again for service! BEWARE!!! | |||
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—
Pamela Cookro
from
Barberton, OH
on
July 23rd, 2021
Do NOT sign up for this company!
| I was stopped in a Sams Club store in Columbus, OH by a rep stating he was with Just Energy. I spoke with him for a while about the company and decided to sign up. After looking at reviews online I decided to cancel (just 2 days later). Instead of calling Just Energy, which Ive tried calling them several times now and it repeatedly says their offices are closed, I called AEP and told them that I do not authorize the switch. This morning I received another email from AEP stating that I approved a transfer of my service to Dynergy which I also did not approve. The Just Energy rep stated my info would not be sold but yet another energy company was trying to switch my account without my consent. | |||
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—
Do NOT Sign Up For Just Energy!
from
Grove City, OH
on
June 23rd, 2021
Hi, our apologies for the inconvenience we want to help, please allow us to resolve this concern for you. Please call us at 1-866-587-8674 to have this resolved as quickly as possible for you.Best Regards,
Lily, Social Media Advisor
— Just Energy
Complete scam
| Just Energy was advertised to me. I was told there would be absolutely no changes or additions to my bill in anyway. But actually an extra flat rate 50$ per month was tacked on and when I wanted to cancel they charged me a termination fee and referred it to a collections agency rather than just letting me pay it. This company is a complete scam and am pissed that I ever got involved. | |||
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| Likely to recommend |
—
Nick
from
Dayton, OH
on
October 25th, 2020
Hi Nick, we apologize for any frustration caused to you, and thank you for taking the time to contact us. We would be more than happy to assist you to clear up any confusion. Please call us at 1-866-587-8674.Thank you,
Lily Social Media Advisor
— Just Energy
Mislead
| I am a Sam's Club member who was solicited by Just Energy while shopping at Sam's. I was talked into switching both electric and natural gas to JE. Going into the 3rd year i decided it was no longer feasible to stay with Just Energy. Upon switching to other suppliers I was hit with $100 early termination fee, which was $50 for each utility. It was not made clear when signing up and I do not recommend dealing with JE. | |||
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—
Mislead By Just Energy
from
Columbus, OH
on
October 18th, 2020
Hi, we apologize for the unsatisfactory experience. Wed be happy to look into this issue for you. Please call us at 1-866-587-8674 to try to resolve your concern as soon as possible.Thank you.
Lily, Social Media Advisor
— Just Energy
Do not overpay with credit
| Do not overpay and have a credit with these people . I used to pay an overpayment of about $300 to $400 to keep my bill where I wouldn't have to pay it until the money went down to around $75. I sold my house and when I went to ask for my over age which is around $270 they refuse to pay it because they said they weren't responsible for me over paying. I don't have the mental capacity or time to fight these people but that's illegal | |||
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—
Virhilio Espinosa
from
on
June 10th, 2020
Ruthless
| I always pay my bills on time. I received a collection email from Just Energy. I called their customer service on two occasions, as the first number did not work. They were zero help and could be understand me. It was a joke. They had not answer. It was like a scam. I filed a complaint with the BBB. Still no answers. We made a big mistake using this company and will switch immediately. Do not use! | |||
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—
Disappointment In Ohio
from
Dayton, OH
on
May 25th, 2020
Stay Away
| I signed up at Sam's Club with an eager salesperson. I told him that I probably wasn't going to be in my house for very long and he assured me that it was fine--that there would be no termination fees when I moved. He also assured me that my bill would be much lower (it never dropped at all and was, in fact, slightly higher). Upon moving, I received a bill for a $50 termination fee. I tried to call to have it resolved and never got through after literally hours on hold. I then sent a private message which has, to this date, never been looked at, much less responded to. Four days after receiving the first bill, I received a second notice that I was going to be referred to a collections agency soon if I didn't pay. I just disconnected service about 2 weeks ago! I refuse to pay this disconnection fee, and am planning to file a complaint with the BBB and seek out other action. My understanding is that this company has a mountain of complaints against it. STAY AWAY FROM THEM! | |||
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—
John
from
Dayton, OH
on
March 17th, 2020
Horrible Company!
| I signed up at Sam's Club and was told my rates wouldn't increase. THEY DID! My first bill was almost $50 higher than I would have payed if I stayed with DP&L. I called customer service last week and was told someone would contact me in 24-48 hours, I never received a call back. These people are scammers as far as I'm concerned and if I ever see them at Sam's again I'm going to warn the other customers. | |||
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—
Brocko
from
Troy, OH
on
February 24th, 2020
I am sorry to hear about your recent experience. If you can please private message your information here we can investigate. Thanks.
— Just Energy
Scam
| We signed up with Just Energy at Sams Club. They said it would save us money, but we got our first and second bill and its costing us way more money for our vectren and DPL. They are some scammers bs. Ill make sure I tell everyone I know or see trying to sign up that you guys suck and not to do it. | |||
| Plans & Pricing | |
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—
Bs
from
Dayton, OH
on
January 22nd, 2020
Hi Bs, we're saddened to hear about your negative experience with us. Thank you for providing this feedback, please allow us to assist you, at your convince message us your phone number to resolve this for you. We hope to hear from you soon. Thank you.
Lily, Your Social Media Advisor
— Just Energy
Gas Plans & Rates
Recommended Plans
All Plans
2 Year Fixed Rate
24 Month Fixed Rate
24 month
Fixed Rate
Fixed Rate
24 Month Fixed Rate
$4.150 / mcf
Monthly Recurring Charge: $0.00
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
$4.150 per mcf
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$0.0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
1 Year Fixed Rate
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
Select Plus 12 Month
$5.290 / mcf
Monthly Recurring Charge: $0.00
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
$5.290 per mcf
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Popular Plan
30 Month Fixed Rate
30 month
Fixed Rate
Fixed Rate
Fixed Rate 30 with $50 Reward
$4.150 / mcf
Monthly Recurring Charge: $0.00
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
$4.150 per mcf
Rate Type:
Fixed Rate
Term Length:
30 months
Early Termination Fee:
$100.0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Popular 2 Year Plan
24 Month Fixed Rate
24 month
Fixed Rate
Fixed Rate
24 Month Fixed
$5.180 / mcf
Monthly Recurring Charge: $0.00
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
$5.180 per mcf
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
N/A
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Plan Name
Company
/ Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
36 month
Fixed Rate
Fixed Rate
$5.250 / mcf
$0.00
monthly recurring charge
18 month
Fixed Rate
Fixed Rate
$4.550 / mcf
$0.00
monthly recurring charge
18 month
Fixed Rate
Fixed Rate
$5.490 / mcf
$0.00
monthly recurring charge
30 month
Fixed Rate
Fixed Rate
$4.150 / mcf
$0.00
monthly recurring charge
