Faulty Loopholes Double the Bill

“ My bills with Just Energy have skyrocketed due to an expired contract. The total for the last three months was $622 and I live in a one bedroom apartment and I keep the temperature at 70 degrees. According to the Public Utility Commission of Texas website, which is linked below, "retail electric providers are required to notify residential customers at least 30 days before a contract expires". I was told by their costumer service representative, that Just Energy no longer sends out formal notification letters 30 days prior to expiration, instead they include the expiration date on the monthly bill, which is in a very obscure location in fine print. This practice is not an adequate attempt to notify customers that their contract is going to expire. It would appear that Just Energy is employing this faulty loophole to increase the likelihood that consumers will not notice or become aware of their pending expiration date, allowing the company to falsely justify charging the monthly variable rate.

I have called and attempted to reach a solution with Just Energy multiple times over the course of a month, every time I am told that they are investigating the situation and that a manager will call me back but I have not been able to reach anyone or receive an answer. Their customer service representatives are unwilling to offer the previous fixed rate from our initial contract, forcing me to either continue paying their extremely high rate, or seek out a contract with another company while rates are at their highest due to summer temperatures. It is very burdensome to find time in my schedule each week and attempt to resolve the situation over the phone for over an hour, only to be told that someone will call me back. Just Energy must know this and it would seem that their customer service practices make the process intentionally difficult so that consumers will grow weary and give up on reimbursement.

Public Utility Commission of Texas Website: https://www.puc.texas.gov/consumer/facts/faq/electricity.aspx ”

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Scam

“ These reviews are fake. This is the worse energy company charging 16.3 cent a kilowatt. Then they promised to fix my bill which was their error they keep transfer me from Colombia to India stay far away from this company!!!scam ”

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Best kept secret...

“ They've gone above and beyond with customer care. I appreciated not feeling judged or shamed after my family had no other choice than to file a chapter 13. They didn't require a deposit and wasn't forced into contact. That was 5 years ago and I'm a proud and loyal customer for as long as they're in business! ”

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Good

“ So far it's fine ”

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Your Ripping Us Off

“ Just Energy , i would say for 12 months luved up to its obligation.

Now as we enter our 13 month

Just energy wants to Bill Us almonth 300 for 1000k or so .

We will either work this out tomorrow or i will report them to the Texas Public Utility Board for fraud & not pay a red cent as they try to hijack my pocket book..

Un professional, fraud,
Broken Trust with Just ”

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Worst Company

“ Thi place is a joke!!! Do not sign up to this scam. Overpriced. Over charge. And a year after disconnecting the put another $150 fee on my account and threatened to turn me into collections. The left several messages to billing department and would not return my call. Could not get a live person for weeks and hours on the phone!!! They are a joke! ”

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Just Energy responds August 22nd, 2018:

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Scammers

“ Their records show an account created and cancelled the same day but yet they cancelled my service with another provider. After sitting in gold for 49 minutes they sent me to a recording that the office was closed ”

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Just Energy responds July 25th, 2018:

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Experience

“ They are only good as long as your promotion is good, once your promotion is over, be ready to have what I call rip off. My monthly bill would normally be below 100 for a 3 bd house, after the 12 months contract, my bill went up to 300s and my current 2 months bill is 632. They also have the worst customer service. When you place a call, be prepared to wait for over 10 minutes to be serve and even when you get a chance to talk to someone, they are not helpful either, often times, you will get hang up on and have to start over again, very frustrating dealing with them to solve an issue. Comparing my experience with other companies, I would not recommend them based on what I did hit with. ”

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Just Energy responds July 25th, 2018:

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Cheers for Just energy

“ First of all my electric bill has been about 15% less overall than my previous electric company's bill. Secondly, I was recently laid off from work and have had a lot of problems making ends meet. Just energy has actually cancelled late fees and given me all the extensions I needed during these hard times. Also their rewards for customer loyalty aren't half bad. I highly recommend them. ”

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Just Energy responds July 25th, 2018:

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Awesome

“ Pleasant experience ”

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Just Energy responds July 10th, 2018:

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They only post good reviews

“ I've been a customer for 5 years pay my bills on time and never had any problems until the last couple of months. Customer service fail to follow through on the contract that I needed to place after mine expired. They said they call me they never did and they never left a message and called me a liar as to a new contract in new rates. I've called several times they have gouged me on my last bill because I didn't have a contract and they charge me $0.16 per kilowatt which I find very disgusting. All my other bills were at 12 and 13 cents per kilowatt I will never do business with anybody that treats me like you have treated me again. I called and requested a rewrite change on my last bill because I do live on Social Security and I can't pay the whole bill if that gouging rate. I have never been so insulted in my life do not ever do business with these people they told me no unless I sign a new contract at an outrageous and they have no good plans available I've already been offered a better plan with $100 signing bonus. Never been so disgusted my life with an electrical provider don't ever use these people and don't believe all the good comments ”

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Just Energy responds June 29th, 2018:

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I do not recommend Just Energy

“ In the summer of 2017, Just Energy had a booth/table at HEB in Sugar Land on Highway 6. Just Energy was promoting an electricity plan of "Free Nights 9pm-7am and a rate of 9.3kwh." They were handing out cards with this info on it. I still have the one they gave me. I signed up with Just Energy through the use of an IPAD. Somehow, the IPAD converted my plan to something else. Just Energy made a bunch of excuses and said that I signed for the Free Nights 9.3 promotion and that the bait and switch contract would get fixed. I then started dealing with a supervisor who eventually cut my bill in half in the beginning to try and fix the problem. Her name is Elena Cuellar. She acknowledged in emails that my issues needed to get fixed and that Just Energy didn't have a program to determine how much electricity was used at night versus during the day. This October 2017 email is the last email she sent until May 2018.

From: Elena Cuellar [mailto:ECuellar@justenergy.com]
Sent: Friday, October 13, 2017 5:27 PM
To: 'batucker@comcast.net'
Subject: RE: Your Just Energy eBill - Period (07/24/2017 - 08/17/2017 ) Due on 09/06/2017

Hi Mr. Tucker,

I totally agree with you, the fix is taking way to long. My sincere apology, Im still waiting for the new product (bundled Nights Free). At this time, if you provide me some more time ill waive half of your last invoice ($198.08 /2 = $99.04).

Thoughts.

Elena Cuellar
Call Center Manager

T 713.544.8111
5251 Westheimer Road, Suite 1000, Houston, Texas 77056
E-mail ecuellar@justenergy.com | Web justenergy.com


The whole marketing campaign appears to be a scam to get people to sign up and then bait and switch the customer and then try to wear him down with delays. After disappearing for 7 months, Ms. Cuellar emailed the following:

Hi Mr. Tucker,

I received your message and have your account flagged. Ive been out of pocket, my apologies for the late note. I can give you a call tomorrow, what is a good time for you?


Elena Cuellar
Call Center Manager

T 713.544.8111
5251 Westheimer Road, Suite 1000, Houston, Texas 77056
E-mail ecuellar@justenergy.com | Web justenergy.com


She never called. I have made 2 or 3 calls to Just Energy since that email and have been told that a supervisor will call me back. As of right now, a supervisor has not returned my calls. I talked to a supervisor today who said she would call me back by 1:00pm. Hopefully she will call me back. I do not recommend this company. As of today, I don't know what HEB's connection is to this company other than HEB let them inside their store to promote the "Free Nights and 9.3."
 ”

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Just Energy responds June 9th, 2018:

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The lesser of two evils

“ Okay most of the reviews on here or good but let's look at reality for billing department is not the greatest they are human sometimes their automated system works and sometimes it doesn't they hire a lot of customer service people that are only trained and uneducated not there ball as far as them being uneducated probably rewards you with perks I've had to call a couple times to get it updated my account and getting told a couple of different stories the rates are okay Again by I'm not real excited about any of the companies ”

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Just Energy responds May 22nd, 2018:

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SICK SICK SICK COMPANY

“ This is an absolutely sick sick sick energy company. They do not read your meter for energy consumption, what they do is they average what they think you're going to use based on average consumption around your neighborhood and apply the fictititous energy costs to you, Do not i repeat do not fall for whatever ridiculous teaser rates they have. They have ridiculous charges to make up for it. I understand energy companies are all about the fine print, but with just energy it is beyond ridiculous. My energy usage apparently quadrupled in months in which i was never at home. My january 2017 bill read about 1.5KWH, a time in which i was always at home because i had lost work. This year my january and february elec bill read almost 3KWH, and I am never at home 6 out of the 7days of the week. Thats why I say they do not read meters. This is an abhorrent company and I would not recommend it to my worst enemy. They are absolutely disgusting ”

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Too High

“ Bills are too high. Don't switch to Just Energy. I'm paying $330 to $250 a month with this company. ”

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Great company! Give them a CHANCE!!

“ I had my first door to door with keisha a couple of months ago.She had an accent and I found out she was from New York. Don't usually talk to anyone who knocks on my door. I was hesitant on giving her my bill, but she was more helpful than anything. She broke down my bill for me showed me my true rate and then explained to me what just energy offers. I have seen the bad reviews from the past and told her I didn't know. She understood didn't push it. I finally said let me sign up cause I felt this really can help me from what she showed me. Everything she told me was true, she was straightforward, very confident, patient and she wasn't trying to push me to get it. Sounds like they just need more door door people with her smile and honesty. I am happy with my bill and will remain a customer. If I had any problems she also informed me to contact her directly so that she is aware and can address the situation as soon a possible. Just Energy does have good people working for them! ”

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New service

“ I just signed up for new service and I was told I would receive my account info within 24hours and its been over a week and I called customer service and I was on hold for over 3hours and still did not get help. ”

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Go elsewhere

“ I live in a 1000 sf home in Hopkins County, TX. My current Just Energy bill is $599.01 for 1/11/2018-2/09/2018 showing 1701 kwh usage. Prior bill was $460 for 2240 kwh usage. The amount per kwh contract shows I am being charged never equates to the dollar amount shown on bills I have received since starting with Just Energy. Just Energy is not a reputable company. ”

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Save yourself a headache and your wallet.

“ I was sold on a contract and I have had to call once every second month to complain about charges and fees that were not fairly and openly disclosed during the sales spiel. I have a 1000 sq foot apartment, and for the month of January 2018 my bill is $298. Sure it was cold and I ran the heat, but not $300 worth. Be careful, can't wait for my contract to be over and will NEVER use them again. ”

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Just energy is the devil

“ Been with just energy 4 years and never had a problem until December when I moved in another apartment after hurricane Harvey. My first bill was for $483 dollars my first Month and I nearly had a heart attack! I'm a disabled veteran on limited fixed income and this bill is more than I pay for my rent. I only have my TV on most of the time although I had to use the Heat during this Bad cold spell in December and January which was unusual in Texas. I set up a payment plan for a hundred dollars to keep the lights on and still my lights were disconnected! Every time I called it was nearly an hour wait and the people you deal with are rude and cop attitudes when their lies are exposed and they just hang up on you! Got a new bill this month with an extra $100 fee for the false disconnection I thought I had already explained as being false. My bill is now $666 dollars the number of the beast which they are exactly that. My apartment is one bedroom townhome but I'm afraid I will have to move yet again because they will continue to gouge my eyes out over ridiculous charges that have no basis in reality. Say a prayer and don't deal with these crooks or you will be freaking possessed by high electric prices ”

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Fraud

“ Sales person fraudulently signed my name to contract and switched my service without my permission. In fact I told him multiple times I did not want to switch. I was trying to be nice but I have learned my lesson. I have reported to Public Utility Commission. ”

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Cancellation Fees

“ 
I was told by a rep from Power To Choose that I could call Just Energy on Monday Feb 5 and cancel my service and not be charged an Early Termination Fee.
Well it turns out that someone else called Just Energy Sat Feb 3 and Cancelled my service and for me to be charged $175.00 for Early Termination Fee . A rep from Just Energy told me since I was the one who should call first that the charge would not be forgiven. I think that is being a little difficult since I have no control who placed the call before me ”

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The worst energy company avaliable

“ If you want to speek to coustmer service you better set aside at least 12 hours. ”

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No compassion

“ Im a home health care provider who is caring for an 81 year old man on hospice and i got him set up for the 90$ flat rate plan due to his oxygen usage and his bills being over 100$ just about every month. We both live in south texas where it barely gets to freezing. He lives alone in a small apartment. I was not informed on my client not getting the 90$ flat rate plan until two billing cycles had went by and when i explained it to the rep. He didnt care had no compassion what so ever. He couldve atleast apologized for the first rep who set the flat rate plan up. I understand how frustrating it is to work in billing i use to do the same for a cellphone company but you always had to show compassion and hold your composure. Hope that rep has a better day and learns what customer service really is. ”

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Tookie

“ A okay just had problems with redemptionreward points ”

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Absolutely Horrible Service!!!!!!

“ I requested that my service be transferred to my first apartment-- this was not done correctly and an error made on the end of Just Energy-- that error cost me $100 in fees.
Then I had to move again due to Hurricane Harvey and requested that service be transferred again-- once again not done correctly-- error on behalf of Just Energy and once again resulted in another $100 in fees. Each time I call-- I get the runaround-- no one seems to know what is going on. I am told that some one will call and NO CALL OR RESOLUTION TO DATE. This has been going on for months now. As of now I am owed $200 in fees. I am told the "operations department" will call -- note this mystical department has no direct line, email or address.
Word of warning-- avoid the EXPENSE AND HASSEL AND GET YOUR ELECTRICITY SERVICE FROM SOMEONE ELSE!!! ”

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Exit Fee

“ Just energy disappointed me at the beginning when I signed on for a new account. I signed on for one year, but when I received my first bill it listed my contract for three years. I called and disputed this contract but they advised that their records reflected a 3 year account, Since the rate was reasonable, I did not pursue a prolonged complaint process. On November 18, 2017, I received a notice that my plan will expire on 1/2/2018. "NO TERMINATION FEE SHALL APPLY IF YOU TERMINATE YOUR CONTRACT 14 DAYS PRIOR TO 1/2/2018. AND IF YOU CALL US AT 1.877.240.3931 YOU CAN CANCEL AT ANY TIME WITHOUT A TERMINATION FEE.
I contacted a Just energy rep to advise that I was changing to another provider and wanted to notify Just that I was changing and inquired about the termination fee. The rep said no problem, there's never a termination fee. But When I received my final bill, there is a $175 exit fee - which to me is the same as a termination fee. This is really deceptive and misleading to the customer. I plan to pursue this deceptive practice with the Public Utility /commission and Texas Attorney General Office. Even though I will pay this disputed exit fee, I am now very distrustful of just Energy and will not recommend Just Energy to my friends or family. ”

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Pay online? Not likely

“ For some months I havent been able to use the online pay service. It use to work fine. What's up? ”

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What you don't know will cost you money!

“ I signed for free nights. My first bill was $64.00 for 5 days! They were charging me 11.5 per kWh. My next bill for a month's service was $386+! When I called to ask about the $146.87 "pass thru" charge that was not on my first bill, the rep ignored my question and copped an attitude. When I signed up for the service, no one mentioned that charge I switched back to my former plan where I pay 9.6'per kWh.

Just Energy is a ripoff. You better read the fine print if they stop you in HEB to tell you how much you will save! ”

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Big Rip

“ I moved after two years of service. I sent a letter stating my forwarding address along with last date of service. They added an early exit fee of 175.00. I called and they informed me that it had to be called in and the letter was not sufficient then added this exit fee as a result. Who ever heard of such a ridiculous thing? No one. I will NOT be paying for this extra added fee twice the amount of my bill. I wouldn't recommend this company at all to anyone. ”

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WORST CUSTOMER SERVICE EVER

“ I chose these guys as my energy provider HUGE MISTAKE!!! Ive spent several hours on the phone with them nothing but the run around! Gave them my order and money on Monday and here it is a week later still no power! Moved into my new place with no power! Nothing but lies and deceit Ive asked for a refund and they refuse to give it to me! DO NOT CHOOSE JUST ENERGY THEY ARE THE WORST!!! ”

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BAD SERVICE

“ I am on auto pay and received a shut off notice. I call them for the last 5 days and get nowhere!! Today I'm told the system is down to call back in 2 hours! That would be at 5 pm and they will be closed!! This is the worst electrical provider!!! ”

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VETERANS RUN!!

“ This company lied, admitted they lied and would not correct it even after hearing their own recordings. I am a disabled veteran on a monthly fixed income and they told me if I signed up with them they could accommodate my due date on the 1st of every month. This was a lie and they charged me late fees, would not change my due date even after listening to their own employee in the tape!!! Run away. ”

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Scammers

“ They came knocking on my door and told me my bill would be half of what I was paying, which was $220. As soon as I signed I received a bill for 7 days $76.00!
That is crazy. I paid it and received another bill of $448! Before I could pay that another bill was generated for another $4??.??!! That was it for me. I switched back to the light company I was using and right away received a bill from Just Energy for over $1K!! I have onlybeen with them less than two months. SCAMMERS. DO NOT USE THEM. ”

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They do not even deserve a 1 in any of the areas especially customer service and pricing plans

“ NEVER recommend to anyone! I was told this company would offer good pricing and was reliable. THAT is the ultimate JOKE! I used them for a total of 5 months only. The last bill was outrageous and when questioned they were unable to assist. They even had customer contact their electrical provider instead of them handling the situation. The meter readings did not match up in the least from previous months. I was given at least 3 different ticket numbers, spoke to managers and was given false promises of matter to be handled. They never returned calls and of course did not change ONE penny of the original bill which is a FRUAD. I would never recommend them to anyone stay away from this company and their terrrible customer service. ”

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A Scam

“ They go in force door to door and look at your bill and convince you that your being over charged. Luckly I did my research the next day when doing the switch over which I cancelled it. They lie to you about charges, fees, etc, just look at the 1 star reviews on this site over 72%, that is huge. Please do your research before switching, You have three federal days to do it in. I'm glad I cancelled, I run run them out of our community next time they come. We are a no soliciting site, but they don't care they want your hard earned money. ”

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I Was Misinformed/Lied To by Just Energy Door to Door Salesman

“ Just Energy Energy Adviser (saleman) comes to my door, and long story short, asks to see my Electric bill from old provider and tells me,

"See this 4.1 cents per KWH, this is what your paying just for electricity. Now look down here. See this 10.6 cents per KWH? This is what you're actually paying for electricity after the delivery fees and all other fees and charges, and taxes are added in. 10.6 cents is what you're actually paying for electricity in total. With Just Energy that amount is 9.5 cents."

This was the lie (either intentional or not). 9.5 cents is what I paid for electricity and delivery bundled together BUT on one of my bills the overall charge for electricity was 13.5 cents per KWH.

The sales guy was either not trained correctly and didn't know what he was talking about or he straight up lied to me. In either case I feel I was scammed.

I quit Just Energy after 3 months and when I got my last bill they add $150 to it for reimbursement of the $150 they gave me in Billing Credit to compensate me for the $150 Early Cancellation fee my last provider had charged me.

When I called and explained the story above and asked that they waive that reimbursement repayment, I was told that I agreed to the contract on the phone (J E guy called in the the order and then put me on the phone to agree to the terms). Being that the J E guy was comparing my old total charge of 10.6 cents to their 9.5 cents I obviously assumed that that 9.5 cents per KWH was what I was going to pay in total and agreed to the terms on the phone. And when they read you the terms it's like one of those overly wordy agreement statements you're suppose to read (but nobody ever does) before clicking the box agreeing to the terms of whatever it is your signing for.

I FEEL LIKE I WAS TOTALLY SCAMMED ”

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Horrible customer service!

“ I called in May and told them i wanted my service ended on June 30 and did not want to renew my contract with them. Even though I did not renew my contract with them they say I wasn't specific enough about cancelling services. I said i didn't want to renew my contract on June 30, how could that mean i still wanted electricity! additionally i never answered any of their subsequent emails and phone calls about renewing the contract. When i got my bill for July, when i wasn't living at the address, i called in and asked them to withdraw the bill and they said the could not unless i proved to them that i called in and cancelled. how am i supposed to do that months later?? a ridiculous waste of my time. i will not be using them again in the future! ”

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Thoroughly Misinformed

“ I was actually trying to reach Reliant energy when I was searching for an energy company to use when I moved into my apartment but somehow the number I called routed me to Just Energy. The gentleman I talked was very polite and positive as we discussed how Just Energy was actually better on price because they do not use a pass through charge like everyone else does and that there was no contract cancellation fees like everyone etc.. etc...
So I complied with signing up with Just Energy, moved into my apartment and have never had a problem with my energy, until my bill came. I have a 644 sqft apartment that I am at barley 4 hours a day minus 8 hours of sleep (but everything is as it is as if I'm gone when I am asleep). Long story short, the only thing running during the day is my AC set at 80 and my refrigerator. Now here comes the downfall, with just my fridge and ac running, and 3 hours of tv a day apparently I'm using 758kwh at .095 cents, no way, so I check my bill, well on my bill I have a PASS THROUGH charge which I was told they do not do, first lie, secondly I'm thinking to my self theres no way and I'm just gonna change companies since there is no cancellation fee, wrong, second lie, $75 dollars to cancel.
In conclusion, I think Just Energy may be a large company but there core basis of business is designed like a car dealership where as it uses flashy shiny phrases to lure you in and then lie and steal your money like a bunch of crooks. Would not recommend. ”

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I've been charged TWICE with Just Energy

“ My bill was 95$ I paid them, then went to check my bank acc next day because I wasn't able to use my card, it was a very low balance mind you I put 200$ in it before I paid Just Energy. My husband got a bank statement & they charged us 90$ TWICE. Our acc has been under investigation I called today & they're saying one payment was received & the other was declined. HOW?? Like WHERE did the other 90$ go? WHY does my bank statement say just energy charged me twice. And we STILL subosedly owe them 57$!!!! This isn't the first problem we've had with them, I do not recommend this company to anybody. ”

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Not renewing contract.

“ I've been with Just Energy a little over a year. Not once have I had a good customer service experience. Workers speak as if they are in a rush to get off the phone with you and don't take time to explain answers. One example is when I was renewing my contract. I spoke with an individual who was extremely hurried to get me off the phone and failed to answer most of my questions about billing/rates. Their rates are not terrible, but I won't continue to give my money to a company where workers don't feel the need to be polite when answering calls. ”

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Just Energy are Door to door scammers. Huge Scam

“ Don't let these Just Energy door to door scammers even get a word in. They'll sign you up for super long contracts with sky high electricity and natural gas rates. If you try to get out of your contract you'll pay huge termination fees. The door to door sales guys are super pushy and will lie to you to sign you up. Do NOT sign with Just Energy! ”

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Tey are outrages and a con

“ Since signing up with Just Energy originally I was told I would get the same rate as I was getting with Spark Energy once the initial setup was complete plus I wouldn't pay an admin fee each month either if I signed up for a 5 yr contract. Never saw the reduction in my per KWH and still pay approximately .03 - .04 per KWH more then the average plus the admin fee. Absolutely ridiculous. ”

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Don't choose Just Energy

“ You can't get hold of these people
The app doesn't work
Bill is HIGH
CANT WAIT UNTIL MY CONTRACT IS UP???? ”

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Wow just wow

“ You have to pay to pay your bill over the phone and it's impossible to get ahold of coustomer service. It's just a bad company! ”

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Great service

“ This Energy company is Awesome I want personally thank Chasity For getting me the Best service possible She is such A sweet heart And She Explained everything so wonderfully She is the best Customer service Rep I ever spoke too.God Bless ”

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5 year contract and 3 year buyout of 300 after 12 months???

“ I called them today to see what my usage per month was and the guy could only look back 4 months and had to add it up manually. Then found out I'm 12 months into a 5 year contract paying a whooping 11.5 cents per KWH. They've got to be crazy, I don't sign up for car notes for 5 years let alone electricity for an apartment I'll be out of after this next 12 month lease. I use a little over 1,000 KWH and the going plans are much cheaper and have a 12 month contract. Somehow I was scammed and I'll be breaking this contract ASAP!!11 ”

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SCAM

“ misleading company, I canceled service because I moved and they agreed to waive the outrageous disconnect fee. They Reported me to a debt collector. I spoke to one of their managers and told her I had the confirmation numbers where they had waived the fee, since service is not available where I moved to and light was not going to be in my name. I called her back to give her confirmation and name of people I spoke to. I called her countless times but she was never available, I left messages but she never returned calls.. Now I keep getting calls from a debt collector trying to collect $600.00. DO NOT SIGN WITH THIS COMPANY. I am on a fixed income and am not able to pay this outrageous bill. It's not like I canceled for no reason.. I had told the sales person that I would be moving and he told me , they would waive the disconnection fee. Total misrepresentation ”

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Misrepresentation from the git go.

“ I would never have picked this firm if not for Oncor Energy telling me this was the energy company that
could provide a temporary power source for the new home I am building. The initial setup costs quoted (over the phone) seemed quite reasonable. And then I received my fist bill, almost $200 more than I
had been led to expect (for minimum electricity used). My suggestion to others who have been ripped off
is this: Contact the State of Texas Board that regulates electricity providers in Texas AND FILE a FORMAL COMPLAINT against Just Energy, and send a copy to your Texas State Representative and
Texas State Senator in Austin !!!!!!!!!! ”

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Omfg

“ Late email notifications. Charges to make payments online or phone. Horrible customer service. Over priced. Will cut ur services off even though there email notifications that is supposed to relay u balance info to you. Works for crap. U will get a notice saying Balance low. But this email will come after the fact not beforehand such as it should. Will take up to six hours in the dead summer heat to cut ur lights back on after u have alread payed. It is just fu***** redeculouse. Do not use this company u will be very disappointed ”

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False Advertising

“ I was told I could get their SmarStat thermostat installed free of charge. I called and now was told they do not offer it to their customers. I was transfered to different people and told different terms and offers. This company is so bogos that its pathetic. I will be doing my best to cancel this company the legal way. ”

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Terrible company

“ This company said they would lower my bill and it went way up. I cancelled and received a collection
Notice within a week! Don't believe a word they say. ”

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HORRIBLE

“ WE SIGNED UP WITH JUST ENERGY WHEN WE BOUGHT OUR HOUSE. THEY SCHEDULED US FOR A CERTAIN DATE BUT DID NOT SETUP UP OUR ELECTRICITY TILL THREE WEEKS AFTER THE SET DATE. WHENEVER WE WOULD CALL THEY WERE RUDE AND ALWAYS OFFERED AND EXCUSE. UPON RECEIVING A BILL FOR 130.00 WE STARTED LOOKING INTO OUR FEES AND WE WERE PAYING 30.00 DOLLARS IN BOGUS FEES THAT WE WERE NOT MADE AWARE OF. THEY EVEN CHARGED US 5.00 FOR A MANUAL PAYMENT WHEN ALL OF OUR BILLS WERE PAID ONLINE. WHEN WE SPOKE TO A REPRESENTATIVE REGARDING HOW HIGH OUR BILL IS CONSIDERING WE HAVE NO ELECTRIC APPLIANCES EXCEPT FOR OUR FRIDGE, NO WASHER NOR DYER, ARE NEVER HOME TILL AFTER 5. NO KIDS AND ONE WINDOW UNIT SET AT 75 DEGREES. THE REPRESENTATIVE WAS NICE ENOUGH TO TELL ME THAT IF I WANT A LOWER BILL " TO USE LESS ENERGY, AND IF I WANTED TO CANCEL MY CONTRACT MY DISCONNECTION FEE WOULD BE 170.00" ”

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Glad I forgot to cancel! Saved me money!

“ A just energy sales men came to my door explaining to me that my rate was eligible to go down and that I was paying a separate delivery charge to centerpoint. So when I realized reliant was charging me 18 cents I automatically was down to switch...then I went online and looked at the reviews and almost shitted on myself. I was so scared I had been ripped off and scammed. Anyway I planned to cancel but ended up forgetting and got my first bill a little over a month later and man was I surprised! I saved almost $100!!! What I will say is the rep was very honest with me. She told me that there were cancellation fees but IF I call the 1888 number on the top of my contract they would be waived. You have to call for them to be waived. I've been having them for 6 months now and as a previous loyal reliant customer I must say I don't regret switching. I've also heard they have a new program ”

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Complaint

“ Mislead into 5 year contract. ”

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DO NOT USE

“ I am so very disappointment and embarrassed I was tricked into signing up with y'all for my electric service. The man whom I spoke with told me everything I wanted to hear. I wrote down two pages in my notebook of things he was saying and my dad was listening right next to me. And it seems to be now that everything I circled and starred - isn't the truth. The man on the phone SOLD me into using y'all for two reasons - no cancellation fee because I was not sure how long I would need an electric company, as I am getting married and we were not sure of the future living situation and second because even though the fixed rate was higher than most, it would never change and end up being cheaper than the other companies. Wow was I wrong - I am now aware he signed me up under a FIVE year contract. Five. I would never in a million years have agreed to that had I known. As I stated before, the reason I was so attracted to y'all is because it was going to be an easy out if needed because of my uncertain future living situation. And now I find out I have to pay almost $400 to get OUT of the contract that I wasn't aware I was in. $400? Really? Why would I sign up for something if I was going to have to pay that hefty of an exit fee. Yes, it's a hot month but I am the most frugal person on the planet with electricity. It's off during the day and nothing is on or plugged in unless needed. And it was $50 for two weeks. Two weeks - that is outrageous. I am sad I was tricked into falling for this company for all the wrong reasons. I will be leaving as soon as I can save up enough money to cancel. I'm sad this is how you get customers. And for a "customer is our number one propriety" type business you really should be 100% sure that you are being straight forward and honest before they end up in a 5 year unwanted contract. ”

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This company does not make notations

“ From the very beginning when I signed up with Just Energy, big mistake, I told them that I could only pay my bill on or before the 3rd of the following month. This is due to my disability income that I receive. I have been told each time that supposedly notes are made to this effect. THEY ARE NOT!! I have names who I talk to saying that this is ok and I would not receive a disconnection notice or charged a fee of $5.00. Well. guess what, I am getting the notices and the fees. It just goes to show that companies such as this, can do anything they want to customers. There is nobody that will help of fight for the customer. If I switch to another company, they threaten me that they will charge me 75.00 per MONTH for the 4 years remaining on my contract. If anyone can advise me about this let me know. I will check back later for response. ”

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Don't Sign Up With This Company

“ I should have checked them out before I signed up. Haven't save a dime, matter of fact paying more. DON'T DO IT!!! ”

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Lies, Lies, Lies!!!!

“ This Company should be SHUT DOWN, total scam, I had a $350.00 TXU bill, that the salesman looked at and compared to Just Energy, he told me from looking at my bill...... that by switching to Just Energy I would NOT be paying more than $200.00 a month, guaranteed!!!! So I was so excited and he had me TOTALLY convinced. HOWEVER, I got my first bill, and WHAM, it was a whopping $550.00!!!!!! I almost fainted, there HAD to be some sort of mistake, when I called, they told me no mistake, that was my bill according to my Kilowatt usuage. But the salesman NEVER mentioned that. But of course. SO, I immediately switched back to TXU. They are charging me over $1000.00 because I switched back! And I told them BECAUSE you sat there and LIED to me, Lied!!! False advertisement, bad training, I don't care, they LIED. DO NOT SWITCH TO JUST ENERGY!!!!!!!!!!!! Save yourself from the hell it caused my family!!!!!  ”

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Price increase by 50% after first month

“ Sales pitch is a lie and should actually be sued for fraud.
Introduction rate is reasonable. Was told that indexed price was very similar to introduction rate. With gas and oil price dropping, I believed that my bills would actually go down.
To get an idea of actual rates per month, take their promo rate and multiply by 1.5.
One of the most expensive rates per KW. While some plans offer 8.8 cents per KWatts, I am paying over 12.5 even during this period where oil barrel is less than 50 USD. A real ripp off ”

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LIES on all levels. DO NOT BELIEVE ONE WORD

“ ncy,who I later found out was a supervisor called and stated that she could get 9.0 cents kwh including delivery. I agreed and asked her to email the documents. The docs showed 10.4 cents. One week, five reps, two waiting on hold she responded instead of "RIGO" who promised that he would get bacK to me and email me a summary of the steps rhat he promised. NANCY LIED Repeatedly. she said that she couldnt email anything anymore although RIGO could as well as her subordinate vvictorian@justenergy.com who asked for a copy of the email i received vvictoria sent me to Nancy's "supervisor" to resolve this. I later found out not only is he not her supervisor but isnt even in her department.  ”

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If Only I Read the Reviews First - Horrible

“ The initial sales call was great. The salesperson was very pleasant. All part of the scheme I suppose, because she forgot to mention that while your energy charge is low, the other charges will be ridiculously higher despite how much energy you use. However, she was sure to record everything that she did mention that sounded like a great plan for any small business. I received a bill for $230 before I even moved into the space. Just received the 2nd bill. The charges that they said would only appear in my 1st month's bill are now called something else on my second bill. Called about that and they had this story about power spikes and that's what causes it. Well I haven't really plugged anything up yet because I'm still getting situated. I can't imagine how much the bill will be when I am really up and running.

0 out of 5 Stars - My rate for the plan, pricing and promotion
Advice - Find another electric company for commercial service. Residential may be ok. ”

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Before signing a Just Energy contract, do your research

“ A Just Energy representative came to my door telling me their company offers a better rate than my local energy supplier. I signed a month to month contract. My bill was lowered, but only for the first month with Just Energy. After the first month, my energy rate more than doubled. Luckily, I was able to cancel my month to month contract without having to pay a penalty fee. When I signed up, they said there would be no penalty fee for cancelling. I think this company spams people into thinking they will save money on their gas/electric bill. This is NOT the case. (At least in my personal situation) My suggestion is DO NOT sign a contract with Just Energy until you do research. Call your current supplier and compare rates. Even if Just Energy says they offer a better rate, you still need to be hesitant. It may only last for one billing cycle and then you get your next bill which you find has increased significantly. I was paying more than double what I would have had to pay with my local supplier. I had to learn the hard way, but thankfully I was able to cancel my contract. Do your homework before signing, not after signing. I hope this helps someone else not to make the same mistake I made. Other reviews have helped me during this process. ”

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Worse Company!!!

“ This is the Worse electric company I have ever dealt with. Their billing department is horrible. I had to call them every month for at least 4 months when I started with them when I received my bill. They had charges on there for every little thing that I was never told about. Some of the customer service people were helpful, but when I got my next bill it was something else. Very stressful company, I cant wait to get out. ”

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This is HELL

“ First I didnt receive a bill for 2 months then out of nowhere I got an email saying that my power was about to shut off. I was promised that my bill would be lower than with the company that I was with and it was not. It was actually alot higher and I have called customer service 3 times and still have not spoken to a human being. Im switching back to Reliant!! ”

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Total Scam!! SHOULD BE SHUTDOWN!

“ Salesman called about two months ago, talk real quick about lowering my rate for my new business. He was advertising a .0660 rate on kilowatt hours. My rate is .0660 alright but the fees assessed on the bill are triple the amount of energy used. The salesman also stated there was no contract which I thought was a great idea. After signing up, being dissatisfied I called and low and behold a 5 year contract. That seems a little excessive so I asked about termination fee the guy told 1400.00 to cancel early . This company if you can call them that should be just down they are a total scam. ”

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Wish I would have read the reviews

“ They got me as well with their deceptive advertisements. Thought I was getting 9 cent a kw only to find out it was for the first month then jacled up to 14. Customer service, forget about it, web site forget about it. Gladly paid 150 bucks to get out of the contract. Why can't the State shut these guys down??? ”

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BAIT & SWITCH, LIES AND BROKEN PROMISES

“ Total BAIT & SWITCH SCAM. I contacted Just Energy because they are listed as an energy provider on the Pflugerville official website. The sales representative PROMISED that with a one year contract I would be locked in at a rate of 8.5 c./Kwh for 12 months. The very next bill the rate jumped 37.6% to 11.706 c./Kwh. I called their customer service to find out what was going on. I was told they would have to investigate and would contact me in 72 hours. They didn't and I forgot about it because I have a busy life and don't really have the time to be on the phone with an electric company. All I want is for the company to deliver what they promise and I pay for. The next bill comes and there was yet another increase to 12.6 c./Kwh. This time I'd had enough, I called again and got the same BS answer. I waited 3 days and of course did not get a call back. So I called them, this time I would not deal with anyone but a supervisor. After nearly an hour of not taking no for an answer a supervisor PROMISED me they would adjust my bills for the 2 months I was overcharged, I also recorded the phone conversation. At this point I'd had enough and found a different electric provider with a rate of 8.9. I then filed a complaint with the Texas Public Utility Commission. That got a response from Just Energy from their "Resolutions" department. I went through the same hoops with this guy as I had the customer service supervisor. I was PROMISED they would adjust my final bill and not charge me a fee for ending the contract. I got my final bill yesterday. Do you think they kept any of their promises. NOPE THEY DID NOT.

THIS COMPANY IS NOTHING BUT BAIT & SWITCH, LIES AND BROKEN PROMISES. ”

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Searching for a REAL light company!

“ Just Energy changes the amount due every time I call... One minute 102 is due the next minute; it's 151.65. I'm never sure of how much I owe and sometimes I don't receive my bill... This company sucks and makes me tired.... I really get sick of Just Energy! ”

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