Disconnect Fees and Problems (344 reviews)



SCAMBIT

(1.6 / 5)

  This is the absolute WORST electricity company Ive ever had. I dont know where to start. From the OVERCHARGING or to the incompetent customer service. I live in a TWO BEDROOM APARTMENT and I have friends who live in a FOUR BEDROOM HOUSE and PAY LESS THAN ME! My building is brand spanking new. So the energy efficiency should not be a problem. WHYYYY am I consistently paying $150-$200 per month???! These people are scam artists. They charge you $10 for sending you a disconnect notice! Sent me a disconnect notice although I have a zero balance! Like wtf. I would choose a candle and matches before Id ever patronize this company again. DONT DO IT!

SCAMBIT
September 4th, 2020



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Just Energys customer service is GARBAGE!!

(1.6 / 5)

  They are QUICK to disconnect you. If your payment is only a day or two late. Seriously, not kidding!! I also set up auto pay and for some reason, it stopped. One time I paid it the day after the payment due date. It never registered my payment and they shut me off. I got back online and paid it. Now Ive been on the phone for 46 min and counting, waiting to see about getting it back on. They say you can use live chat through the customer portal. There is no option for live chat. Ive never had more problems with a provider. Their free nights are a joke. It doesnt save you any money. I have higher bills now than I did before them. That early termination fee is looking to be worth the money. THEY ARE GARBAGE! Do not use them. I would love to see them go out of business.

jjnafe
August 10th, 2020

Hi Jjnafe, we appreciate you taking the time to contact us. We apologize sincerely for the wait time you experienced. We'd like to hear more about your experience and see if there's anything we can do to help. Please call us at 1-866-587-8674. We can then resolve your issue as soon as possible.
Thank you. L.R

Responds October 12th, 2020


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Deceptive

(1.6 / 5)

  Where do I start? I just finished a 2 year contract and am looking elsewhere. I customer service rep tricked me into the aforementioned 2 year contract by quoting me low rates than the plan actually offered. When my bill was higher than I anticipated, I looked at the bill and the rate per kwh was higher than the representative told me to get me to sign a contract for 2 years. When I contacted them to complain, I was told by a supervisor that not only would they review the taped conversation but would send it to me. The only part of the conversation that they sent to me was the end where you hear me agreeing to the plan. I complained. Nothing happened. I was stuck for 2 years. Next, your due date can fluctuate within 7 days from month to month. Based on my budget, I have to schedule my bills based on my pay, not a company's due date. So let's say my bill was on the 3rd of the month and I set my payment to pay from my bank on 30th of the prior month. The due date may move to the 28th. That wouldn't be a big deal as that is only a couple days late. But Ambit sends you a disconnection notice if you are 1 day late and consequently charges you a $40 disconnection fee whether you are at threat for that or not. I gave them a 4 in customer service because the actual representatives are always professional and pleasant. But the business practices of the company are underhanded and deceitful. I would not recommend this company.

ADS
July 22nd, 2020



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