Disconnect Reviews

“  I had Green Mountain for years and never had a problem until I disconnected my service and they sent a 5 or 10 dollar charge to collections because my automatic bill payment was cancelled (by them) right before I had a final charge on my account. I was very frustrated with GM for sending my little charge to collections instead of simply calling me. I paid the collections and an extra 7 dollar fine, thought that it was all over. Then I bought another home 6 months later and decided to give them another chance. I called them up and they said I couldn't sign up for service until I had disputed my 3rd party collections. Seriously? Your mistake that I had to pay for, and your customer service that couldn't call me up and tell me I had a charge, and now its my job to call the collections agency and dispute the charges?Nope, sorry. I've already done enough on my end, GM you need to own up for your mistakes. If you want returning customers you need to treat them better. ”

“  At first as usual everything was pretty ok but here we are almost three yrs later and they messed up and bigggggggg. So we moved for the third time and first they have us a weird excuse as to why we had to open a new account instead of transferring that was a yr ago. Last week we get a letter stating that if we do not pay the last bill of our old address (let's remember I moved a yr ago) it will be disconnected the bill was over 100 dollars . We were given the run around stating they tried to contact us. We asked were and they said at your old address Whattttt when we asked for our total all together it was over 200 dollars we have never had a bill over 100 it is just two of us in a loft . I am so disappointed and will be paying the cancellation fee and we will be going else where . This is the classiest way of stealing money I have ever seen. ”

“  I've had Green Mountain for over a year haven't had any problems until recently. I logged in to pay my bill and it showed a current balance of $230.00 for my 1 bedroom apartment. I called and the customer service agent told me I was being charged for 2 disconnect notices. I told her there was a mistake, that my electricity had never been disconnected. She went on to explain that they charge $20 just to mail out the disconnect notice and since they don't have a grace period the notice can be mailed out at anytime after the due date. Meaning, they can mail out a disconnect notice if you are late even by just a day or two and you're out 20 bucks. She said it's in the contract. I told her it might be, on the back of page 16 in small print, but I did my contact over the phone and I was not told about it. Check your contract and billing history. There's a good chance you have paid the $20 charge too. Then spread the word so people can avoid this company. ”