Disconnect Reviews

“  I had been an Ambit Energy customer for 1 year and paid my bill every month.

Account was due for renewal on 6/18/13 and I renewed for a 6 month term.

After my renewal, I did not receive my next bill, which was for an amount of $39.65 and was due on 6/6/13.

Ambit then issued a disconnect notice on 6/17/13, which was mailed on 06/18/13. This noticed stated that the past due balance must be paid by 6/27/13 or the service would be disconnected on 6/28/13. However, due to a delay with mail forwarding, I did not receive this noticed until AFTER the disconnection date.

On 6/28/13, Ambit disconnected my electricity without my knowledge. When I called them, they informed me of the past due amount. I told them that I had never received the notification and that I would be happy to pay the past due amount, but would NOT be willing to pay the inappropriate amount of additional fees since I had never received a bill or disconnection notice. I asked to speak to a supervisor and was denied. They stated that someone could return my call in 24-48 hours. I told them that I had 2 small children at home and I could not wait 48 hours to turn electricity back on. Again, they refused to assist me further. I told the representative that if I could not speak to a supervisor to get this resolved, I would need to contact another company to get electricity re-established. The representative informed me that I had just signed a new contract with them a few days prior and if I cancelled service, I would incur a $100 fee for breaking the contract. I stated again that I would be happy to pay actual charges for service, but that I was not paying disconnect and contract break fees for an issue that was not my fault. I requested a call back from a supervisor.

On 07/01/13, I contacted Ambit again about the charges because I had not yet heard back from a supervisor. I was told again that they would not remove any charges and that I could not speak to a supervisor. The representative stated that a supervisor would return my call in 24-48 hours.

I never received a call back from a supervisor and the staff continued to be of no assistance. The company is horrible and very unethical.
”

“  Green Mountain Billing with an ABACUS - DO NOT USE GREEN MOUNTAIN ENERGY!!! One bedroom apt. bill runs between $130.00 - 210.00 consistently with only two of us living here both at work all day 5 days a week. A/C and everything else switched OFF while we are gone.My wife and I have been with Green Mountain for about four years. Never a problem to speak of, paid the monthly bill every month in full, rarely had any billing issues that could not be resolved....UNTIL NOW! In Oct 2011, we moved from one Apt complex to another less than than two miles apart in the same city. I called from work to set up the transfer to our new apt. I did not have the unit number with me so I called my wife, asked her to call GME with the correct unit # and finalize the transfer process. BIG MISTAKE!!!! Instead of transfer, they set HER up with a whole new account, sent me to collections that is now reported on all three agencies. This little sly move is now affecting our mortgage rate. I tried talking to several Green Mountain reps including "SUPERVISORS" who all said "there is nothing we can do" and "pay the bill and the derogatory account will drop off your credit in 7 years"....WHAT? The bill is only $89.00...I am STILL a customer a year later after THEY said I didnt pay. That new account they opened...is PAID EVERY month by ME....So I asked again, do you see the last month at the old address? She says yes. Do you see the FIRST month at the new address? She says yes. Do you see the problem? She says no. OMG!!!! Here is a hint...WE MOVED!!! I asked for TRANSFER of service not disconnect. My wife gave GME the new address, GME gave her a new account....YES she was listed on my account as an authorized...whatever on the account.I paid the $89.00 to the collections company. Now I have to wait 10 days to verify the derogatory report has been deleted. What this also means is, we have to wait 10 days more so my lender can verify the correction on my credit so I can get the better mortgage rate. Lets not forget, I still need to move...Guess what I will be doing different. I am SOOOO disappointed. ”

“  they mail the wrong bill to the wrong people, disconnect service after you/ve already paid the bill and are unprofessional. be careful when you choose this company ”