Disconnect Reviews

“  I get home today to find that my electricity has been cut off when days earlier the customer service showed that I paid my bill, not once but trice. So, they placed a request to refund my second payment. It had been cut off since May 28th. Today is May 30th. I get no call about this disconnect is about to happen, where I could have resolved this matter then. I don't get this company, Green Mountain Energy. They brag about how my money is saving the environment. But, the customer service laugh when you tell them that I have to record the damages to my place from them cutting off my electricity. And, to boot, they tell me it can take up to two days tomy electricity back on. It only took them a moment to remotely disconnect it. Is it really that hard to cut ithe electricity back on?F*ck Green Mountain Energy. It's time to save the green in my wallet and dump their non-customer service asses. ”

“  I've been sucked into some kind of crazy cycle because I was late on my bill. They are now disconnecting my power every two weeks.(no exaggeration) They've switched my plans twice without me knowing and doubled my rates. Both times I didn't find out until my bill doubled. I've never experienced such poor customer service before. The "travel rewards" is just a scam. I can't wait to be free. ”

“  I have had electricity with Reliant and Direct Energy - and been happy with them. They upped their rates, so I shopped around. But, last year I was offered a rate that was very low with Just Energy. They have threated me with disconnection the very next day after a bill is due. I have never seen such quick threats to disconnect in 20+ years of electric companies. Bad way to treat your customers. And Just Energy is very quick to cut off your electricity. I found out the hard way. So quick in fact that it border lines on illegal. They sent notice for a bill due on the 16th via email. I have been busy and didn't check it for a few days. Then I was sent a envelope in the mail...not another email or a call. No that would be too nice and friendly of them. This notice I received it in my mail on the 22nd. Unfortunately, I simply forgot to get to my mail and didn't realize it was a disconnection notice and not a reminder. Just Energy cut my electricity off on the 30th - that is just 8 days after the notice came in the mail. No calls, no messages, no additional notice. I paid by phone and it was back on shortly, I was glad for that. I have had homes and electric bills since 1995 not a single company was so quick to cut my electricity off. I was shocked. I called to find out how I could prevent this in the future. They said automatic billing. Fun. Please, if you like to keep the food in your frig cool, do not sign up with them. I beg you...do not. In the state of Texas there is a window of 10 days notice before cutting off you electricity. The notice got to my house on the 22nd and no lights on the 30th. But, since the bill was due on the 16th and the notice mailed on the 19th they claim that they are within their rights. My question is who wants to be treated by their electric company this way? I don't. And do you really want to risk coming home to no lights for missing a payment by a few days? I think not. ”