Charge/Fee Reviews

“  From what I am reading on other reviews, people do not understand that when your contract expires, you get switched to a month to month variable rate. This is the same as any other electric company. All you have to do is call them up or go online and sign a new contract. Easy as that. Also, any other electric company you have will turn off your electricity if you fail to pay. They are, after all, a business, not a charity. I have always paid my bills on time and have never had an issue with Green Mountain Energy. They do not have the cheapest rates but in the 2 years I have been with them I have never had bad service. My contract is up and I have been doing some shopping around and I have found that some of the cheaper rates require direct payment deduction from your account, have high monthly fees, etc. I think I will be sticking with Green Mountain Energy. ”

“  When I started with Green Mountain, their customer service was personable, helpful, kind, and, courteous. I have been a GM customer for almost ten years. I freelance and there have been times when I have been late in paying, but I have never been disconnected, and have always paid in full. The FIRST and only time that I needed assistance with some extra time for my bill, I was met with a very rude awakening. I was told that the $20 charge on my bill was for "sending a disconnection notice", and that's in addition to the late charges. When I told her my situation, she made no reply whatsoever, and I listened to a mono-tone, heartless voice stating and repeating that I would have to pay in full, including the most recent billing, which was not late yet, or I'd be disconnected, obviously reading from a script. They have repeatedly raised my rate without my acceptance, as high as over 17 cents a Kw. I have referred many people to GM, but now I will warn them against it. BYE. ”