Charge/Fee Reviews

“  I've been a Direct energy customer for several years. Upon renewal for the contract, I received a letter for my gas & one for electric usage. There is no place in the letter & or contract that says "To call Us to renew". I want cancelling so I thought, I should be ok where I am, and I will be in my plan. Well no, I was wrong. I'm on second bill that is sky high because of the new rates... Why isn't my supplier going to Bat for me? They are just squeezing me for more money. I did get $100 in a prepaid VISA to compensate for last months charges, but nothing for the same high rate again this month. Bastards. Can't adjust their billing statements? What a crock of crap. Buyer beware.... ”

“  I renewed my contract online this my account # 0541859 for the same plane I have before easy 12 I just have to pay$75 if I dont use over 1000 kw and month after I find out my plan was changed to different plan because The bill Change is not the same what I was paying the last contract I call all they said I did this change I said ok can I go back to my oldest plan they said no I talk to supervisor same thing they just dont care I dont use over 1000 kw Monthly I dont pay over $75 now my usage for this November was 694 kw and the charge was $109 this is scam am going to cancel my service I dont recommend this company safe your time they not even 24/7 service we you never charge me for the past year for center point charges and taxes for this new contract am having this is how you lie to people I got to pics show the different for this year and last year also I have the charges for last August 28/2018 right before my contact finish and ready to renew which I did online but look at the different
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“  I have been charge for protection plan which I have not agreed. When I called customer service they said they can not do anything about it.
I ask for credit for current charges which I would like to cancel. They said one bill sent we will not credit it will be no charge on next bill.
I think this is fraud without approval they charge on bill. ”