Charge/Fee Reviews

“  My boyfriend and I moved in with each other previously having had Reliant and Veteran Energy. I loved Reliant but was hoping to get a cheaper rate having had more information this time around. Last time I clicked on the first link that popped up. This time, I did research on power to choose. Infinite had cheaper prices than our previous companies and had fairly good reviews with no hidden fees. There were no problems until the bill came. Our bill was twice as high as our previous bills with other companies and we're keeping the blinds closed, the air above 80 consistently, unplugging misc items. After the first bill we decided to cut back our energy (specifically air) and the second bill WAS EVEN HIGHER?! How does that even happen? Our energy usage has consistently gone down per our weekly energy reports but our overall bill was higher, which makes absolutely no sense to me. Have no clue where the Delivery Charge comes from and why it's half the bill. Feel like they just pick a random number and charge it with no explanation. I feel like we're getting ripped off...it would probably be cheaper to pay the dumb early termination fee and switch to another company. We would probably even recoup our fee and save money over time because our bill is way too high. Feeling frustrated and cheated. Definitely won't be going with infinite again. The only good thing is the weekly reports sent.....but that seems fake now. ”

“  Granted, I live in an older, not very well insulated apartment with one energy efficient major kitchen appliance, but after the TDU fees and all, I pay $135/month on average. I also missed the fine print that you're charged $10 if you use less than 1000 kW, which was the case when I tried to lessen my expenses by turning off everything on surge protectors. I haven't had any issues requiring me to call customer service, I just attribute the expense to my selecting them as my option and not using the Power To Choose website. I'll soon be moving and changing companies as well. One with no minimum electricity usage. ”

“  It took 3 months for me to figure out something was up because my bills were listed online as half the actual total. Two identical charges were hitting my checking account two days in a row (example, $173 on 8/5, and $173 on 8/6, but they weren't duplicate charges. They added up to my actual total bill of $346)! So, I thought, wow, my rates are low. Turns out I was really getting charged $400/month for the last 3 months. That's shady business. And the service rep was like, "oh I don't see that." Even though it was clear on the billing history page. I said, shall I send you a screenshot of my bank charges? Ridiculous. And the billing error only occured over the summer, for the three most energy intense months in Texas, at a suddenly jacked up rate of 17.55 cents kw/hr before straightening out again. I like green energy, and made a point to use 100% wind b/c the hydro plans aren't always the best for wildlife. Really, you aren't actually getting renewable energy in your home. They are just buying renewable energy certificates on your behalf based on how much energy you use, and registering those certificates on a regional energy network plan, likely REGGIE. But after today, I'm done. Other companies now have competitive green energy options at much better, locked-in rates without cancellation fees. So after 6 years, I am going to give Bounce Energy a try. They are highly rated, and I just locked in a 9.4 cent rate for 12 months, wind energy based. I don't even have to cancel with Green Mountain. Bounce takes care of it for me. ”