Charge/Fee Reviews

“  You can easily find better alternatives than this company. My last bill was $116 for electricity charges (which isnt too bad) and then a $82 "utility service charge!" I understand having service charges but not for an amount that is more than half of my electricity usage. Suffice to say I will not renew with this company. ”

“  I was a customer with this company for last 5 yrs. when it was time for my renewal, I called the CS and asked for better rates, so they offered me a plan saying there is no fees or additional charges or no minimal charges. I accepted because rates were very competitive. Only after I got my first bill I understood that they cheated me to get a plan which had TDCU charges separate from energy charges, that means, I have to pay more than double what I was told my plan charges will be. for example, i thought I agreed for 11.4c per kwh but I have to pay 24.37c per kwh because TDCU charges and taxes are billed separately on the same bill. ”

“  This place is horrible. I have NEVER had electric bills so high. They are non caring. They cut my lights off even though I advised them I had epilepsy. I told them I just needed time to come up with the fees. I told them I simply forgot and my neurologist advised them that it may have been due to medication. But they did not care. This is the worst company ever. ”