Recent Bad Reviews

“  I shop for rates a lot. My contract was running down and they offered me rates HIGHER than the default rate. When i told them i would rather cancel their service and return to the default rate (saving 30%) they told me "don't do that, PPL is just going to raise that rate in june and you'll be sorry". They also pointed out if i did NOT accept the 30% higher rate, I would go into a true variable rate and "My bill be very high and i don't want that"

It took 10 seconds to get a customer service rep. When i stated "OK I would like to cancel and get the PPL default rate" - i was put into a 15 minute hold queue and forced to leave a message.

Everything about this interaction was meant to frustrate me and bully me into paying them a higher rate.

I called PPL - outside of the 35 min hold time they were amazing. Once i confirmed I gave them permission - they cancelled the supplier for me and put me back on the default rate. In addition they ALSO encouraged me "Please keep shopping for better rates, we likely don't offer the best".

And of course I will be shopping again - but never again with APG.

AVOID ”

“  Even if you barely use the gas the fees will bleed you dry as well ”

“  I went through an energy broker and signed up for a 27 month contract. Once the contract ended, I chose a new supplier through the same energy broker. Now three years later, I get a letter from a collection agency stating that i still owed them money. The bills were always paid though our local electric company so there is no way that we could not have paid through the end of the contract. Even if there was still money due, which there was not, we never received any letters or correspondence before the account was submitted to a collection agency. ”

“  Signed up with direct energy in January 2025 over the phone. Received my contract in the mail, but they never followed through. I contacted them and have simply asked them to honor my contract. I called on April 21 and sent direct energy a copy of the contract. One month later they still have not honored the contract. ”

“  Recently Ohio Edison updated their website, phone system etc and now it's awful. Website is down or glitchey. It now taked 5 more clicks to get any where on the site. The new payment system charge fees for everythign unless you set up autopay, which is a pita to do. Get locked out of the website and have to call ony to have the new awful automated system it took me 12 minutes ot get though tell me the wait is 40-59 minutes. But don't worry! They ll call me when its my turn. I have never before had any issues with the website, making payments FREE PAYMENTS, call into customer service. Now everything is awful. ”