Recent Bad Reviews


Recent Complaints and Negative Reviews (95 reviews)



took my order but somehow later erased it

(1.8 / 5)

  I was unhappy with Energy Harbor when my contract ended. They said they would continue me if I did nothing at around $7.6 per kilowatt hour, when they were offering plans at 5.99 and 6.5 or so. They seem to be hoping that customers will do nothing and thus pay more. Then when I signed up for the 5.99 plan and got a email confirmation, I later got a notice from Ohio Edison that Energy Harbor notified them they were "ending their contract with you." I called and emailed them but they never fixed it. The rep said she would call me today at 8AM but never did. I thus went to a different provider at the 5.99.

Poor customer service not recommended
August 16th, 2024

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Energy Harbor


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Is This the Old Bait and Switch?

(1.8 / 5)

  I got the renewal letter from Energy Harbor informing me that my new rate will be .1186 starting in July. I am currently paying .10890. Before renewing I checked PAPowerswitch.com and was shocked to find that Energy Harbor is offering the same plan for new customers at .09390. When I called their number I was given two plan options which were more expensive (and longer terms). When I mentioned the Powerswitch price, I was told I would have to cancel my current plan and re-apply to get the better rate. So, they won't give me the customer service of just switching me over to the same rate they offer new customers. I have to do it myself. I've been with them for a year now, so I'm an established customer with a solid payment history. I suppose I could do it myself, but since I have to re-apply somewhere, I might as well look for better rates elsewhere. This is a lousy way to treat existing customers. And, I fear they will take advantage of senior customers by assuming they will just go ahead and renew at higher rates. Maybe all the energy companies play this game, but I don't have to play Energy Harbor's bait and switch game.

Russ
June 26th, 2024

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Energy Harbor


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Customer service

(1.6 / 5)

  Extremely poor service. Refused to answer my questions. Very poor communication.

Robert Parks
September 28th, 2024

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AEP Energy


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Yet to receive a bill

(1.6 / 5)

  Yet to receive a bill. Had trouble switching as I had two residences on my Eversource bill and that seemed to be an issue yr people could not solve.

David Whitty
September 16th, 2024

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Constellation


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Bad customer experiance

(1.6 / 5)

  The communication between apge and the customer is non existent. If you have a problem with the bill or any question you basically are out of luck. wait time on the phone is long and then its you will receive a follow up call or email if you are lucky. If I can have many customers leave or not choose apge and go somewhere else costing this company revenue is the only way they may change ther business practice.

mj
July 20th, 2024

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APG&E


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