Recent Bad Reviews

“  I went through an energy broker and signed up for a 27 month contract. Once the contract ended, I chose a new supplier through the same energy broker. Now three years later, I get a letter from a collection agency stating that i still owed them money. The bills were always paid though our local electric company so there is no way that we could not have paid through the end of the contract. Even if there was still money due, which there was not, we never received any letters or correspondence before the account was submitted to a collection agency. ”

“  Signed up with direct energy in January 2025 over the phone. Received my contract in the mail, but they never followed through. I contacted them and have simply asked them to honor my contract. I called on April 21 and sent direct energy a copy of the contract. One month later they still have not honored the contract. ”

“  Recently Ohio Edison updated their website, phone system etc and now it's awful. Website is down or glitchey. It now taked 5 more clicks to get any where on the site. The new payment system charge fees for everythign unless you set up autopay, which is a pita to do. Get locked out of the website and have to call ony to have the new awful automated system it took me 12 minutes ot get though tell me the wait is 40-59 minutes. But don't worry! They ll call me when its my turn. I have never before had any issues with the website, making payments FREE PAYMENTS, call into customer service. Now everything is awful. ”

“  I called to discuss our business rates for 2025/26. I was kept on hold for 30 minutes with no one picking up the phone. How do you run a multi billion dollar business with this level of service? Truly beyond my comprehension on how stupid companies in America have become over short staffing their phones. ”

“  I have yet to be able to contact any one to set up direct billing - too many gate keepers, too long on hold, most of the help is very difficult to understand. And the web site is of no help. Have had to pay my bill as a guest. Oh, and I've had two bills so far: one for a partial month of customer service fee one for some bogus "new service fee" that I was not told about. I have yet to pay for any gas usage. ”

“  I have contacted Dynegy several times as we are switching from Duke to Dynegy. I have never been able to complete any call, as the agent is not sure of an answer, or you can tell they are guessing. Today I called and asked how the billing would occur once we switch, they said to call Duke, they did not know process how I would be billed from Dynegy. I also called about solar panels in the past, they were not sure how S-Rec credits would work . Need knowledgeable person to help. ”

“  Trying to login to the new online bill pay is utterly and absolutely frustrating. Extremely difficult to do, not set up to be user friendly, double verification login requires a call or something, they must be messaging a landline, because there was no call, could not log in. Wasted 10 or 15 minutes trying to pay my bill, then tried to call customer service for several minutes, estimated wait time was 40 minutes. If I did my job that way, I wouldn't have one. Absolutely the worst system, don't get me started on electric pricing. You could at least give good customer service and easy bill pay. Almost like it is purposely set up to drive people Stark raving mad. Zero Stars ”