Recent Bad Reviews

“  Waited almost 2 hours call back did not happened. After second attempt about 40min got on but rep refuse to talk to me because owner did not speak english and waited for translator. How the person that does not ”

“  I signed up for a 3 month term do to a short term lease and I was informed that a 3 month contract isn't a 3 month contract it is a 3 month billing cycle term. They had no issues in trying to get me to renew and pushed on that heavily. I am not sure when a 3 month contract turned into a 3 billing cycle term, so be sure to look out for that. Do not recommend since whatever you sign doesn't mean what you actually get. ”

“  The sign up for the provider is a bit misleading at best. They have a rewards program. It does give you credit per se. But only for mostly online deals that amount to not much and the $100 credit reward is thought to be a cash credit. But is a really online entries credit to possibly win something. ”

“  Tried for 3 months to switch they kept saying somethings wrong then to late has to sign up again. ”

“  This company offers a low intro rate and then hopes you don't notice when your contract expires and they flip you to a rate that's about 250% higher than standard rates. Total scam and in my opinion unethical. One positive: DeMario, the customer service agent I called to cancel this highway robbery program, was nice and professional. ”

“  I have contacted Dynegy several times as we are switching from Duke to Dynegy. I have never been able to complete any call, as the agent is not sure of an answer, or you can tell they are guessing. Today I called and asked how the billing would occur once we switch, they said to call Duke, they did not know process how I would be billed from Dynegy. I also called about solar panels in the past, they were not sure how S-Rec credits would work . Need knowledgeable person to help. ”

“  Trying to login to the new online bill pay is utterly and absolutely frustrating. Extremely difficult to do, not set up to be user friendly, double verification login requires a call or something, they must be messaging a landline, because there was no call, could not log in. Wasted 10 or 15 minutes trying to pay my bill, then tried to call customer service for several minutes, estimated wait time was 40 minutes. If I did my job that way, I wouldn't have one. Absolutely the worst system, don't get me started on electric pricing. You could at least give good customer service and easy bill pay. Almost like it is purposely set up to drive people Stark raving mad. Zero Stars ”