Recent Bad Reviews

“  As a former Constellation customer with 800+ credit score, I was expecting the switch back to Constellation to take just 5-10 min. instead, it took 10 days, multiple calls and emails. I walked away from it, but then was contacted by someone from corporate team who actually got everything done in 2 min. ”

“  Signed up with direct energy in January 2025 over the phone. Received my contract in the mail, but they never followed through. I contacted them and have simply asked them to honor my contract. I called on April 21 and sent direct energy a copy of the contract. One month later they still have not honored the contract. ”

“  Understanding I signed up for a variable gas rate after my one month promotion, my rate went up more than 10x resulting in an almost $500 gas bill. When I called customer service they were rude to me stating this is what I signed up for. Don't fall for the trap. ”

“  Smart Energy called me and offered me a $200 gift card if I stayed with the company at least six months. At the six month bill I sent it to the company showing Smart Energy as my supplier as I was asked to do. I never received the $200 gift card. Fast-forward to six months later when its time to renew, I called the company to inquire about upcoming rates. The service rep immediately looked at my account and said oh I see you havent got your $200 gift card. Then he said they would process the $200 gift card if I renew with the company. I flat out refused and told him I would not do business with a company who does not respect their customers enough to keep the promises they made. This was a very disappointing and underhanded interaction with smart energy. In addition they raised my rate during the contract. I will report this to PUCO. This unjust behavior needs to be exposed. ”

“  My natural gas defaulted to Provision as the provider. It's one of the most expensive plans on the market. My bill was $100 more than it was last winter, similar weather conditions, and LESS USAGE. I highly recommend everyone shop around and choose their own provider. ”

“  Beware of this servicer. I called and canceled by phone. Two bills later, they still haven't canceled my contract with them and increased the price by about 22 cents per kwh. ”

“  Not that they read this or give a damn about their costumers.
Tree branch falls, over half of Marietta without power. Power comes back on in our neighborhood hours later, then three hours later goes off again. New notice says now 3 Am until back on. The power goes out with these morons more in year then it did in 30 years with any other provider, then they are too stupid to ever get it back on, or fix in one area only screw it up in other. Hate AEP, wish I could choose anyone else, but when you have a monopoly. ”