Recent Bad Reviews

“  We signed up with these scam artists at our local walmart where they are offering a gift card to switch. Since signing up we had 2 decent bills and the rest have been double what we were paying before. Its bad enough when large energy suppliers are screwing over their customers then you get companies like this one coming out promising lower bills and in the end they are worse then the big companies. Absolute garbage company and now I feel bad for the people we talked into switching and will not tell another soul to do so. ”

“  I was confronted by a salesman in Walmart and without telling me what all is involved he had me switched to their service and didnt even tell me that it is more expensive than my current provider. ”

“  Lies and false sales pitches. Dated July 5th, 2024. A salesmen [Cody] arrives on my doorstep giving his pitch for Just Energy free weekends plan. Explained that it wasnt just free but also a credit against the other 115 hours of the week. Lies it is only a credit against itself the remainder is full price no exceptions. Also claimed no free nights plan. Also lies, there is one from 9pm-7am. Also lied about there being no early termination if I was unsatisfied for any reason. Of course he signed me up for 36 months and to leave is minimum $175. Do not join Just Energy! You will not save any money and will find it to be an expensive lesson. The customer support was at the least Honest and was well aware that the plan was terrible and advised me seek out better providers for my situation. ”

“  My plan with them ended, and they hit me with a 0.19 rate. Check this out. I used 341KwH in April and my bill was $62.59, then in May I used 305kWh...that's 36kWh LESS than April, and because they jacked up my rate my bill was $100.34! I'm totally not paying that, because it's taking advantage, it's usury, it's a rip off, AND because this is an 1100 sq. ft. apartment, not a 3-bedroom townhouse, and no way should my bill be that high, EVER. Especially when rates are now in the 0.089 range. Then I called and complained and they told me to call PP&L, who then told me to call Frontier, which of course makes sense since THEY are the ones responsible for this jacked up rate. And the other thing is, no advance notification of a higher rate about to be charged? They just shoot your rate up without telling you?? What kind of crap is that??? ”

“  i signed up one day (in error) cancelled less than 24 hours later
they cancelled the order then 10 days later reinstalled it without my permisson. Then charged me for the privelige. ”

“  I was told my electric would be back on Friday 10/11/2024. Today is Sunday 10/13/2024 and I still have no electricity with 6 kids and it freezing all my food has now gone bad. Ive emailed them 4 times and no response. No follow up call no follow up email letting me know anything. This is horrible customer service. Just unacceptable as a business. I am just sick ”