Recent Bad Reviews

“  My natural gas defaulted to Provision as the provider. It's one of the most expensive plans on the market. My bill was $100 more than it was last winter, similar weather conditions, and LESS USAGE. I highly recommend everyone shop around and choose their own provider. ”

“  Beware of this servicer. I called and canceled by phone. Two bills later, they still haven't canceled my contract with them and increased the price by about 22 cents per kwh. ”

“  Not that they read this or give a damn about their costumers.
Tree branch falls, over half of Marietta without power. Power comes back on in our neighborhood hours later, then three hours later goes off again. New notice says now 3 Am until back on. The power goes out with these morons more in year then it did in 30 years with any other provider, then they are too stupid to ever get it back on, or fix in one area only screw it up in other. Hate AEP, wish I could choose anyone else, but when you have a monopoly. ”

“  Have had my house 20 plus years always do Fixed, but somehow I ordered fixed but they signed me Variable, and i didn't catch it until six months in, wondering why my bill was averaging $50 a month higher, turns out they never honored the .079 cent rate instead jacked it up every month to 22 cent per kwh !!!! when the normal PECO rate was from 9 cents to 11 cents. Crazy Price Gouging!!! ”

“  My last summer bill was on around $280 and this year our bill went up to $540 and we have kept our air condition at the same temperature as last year. I have called their customer service and they said it takes two weeks to come back to us. Also, a matter of fact all my kids already went to college. We have less people at home using washer and dryer and air conditioner. We have been with them for many years for somehow their service and billings are getting worse. I am not sure I will renew the contract with them that is due soon ”

“  I had coverage for 8 days at 11.79. Then I got a letter from PPL saying direct energy cancelled. When I called Direct Energy they said up and down it was PPL but I had written proof it wasnt. Then I was told my name was wrong on the account which is untrue. I was told the ONLY way I could keep them was to re-sign up at a higher rate. Please beware of this. PPL is cheaper than the rate I was offered. Its not even worth the time. Go with literally anyone else. ”