AEP Energy logo

AEP Energy is the retail electricity and natural gas arm of American Electric Power. AEP ranks among the nation's largest generators of electricity and is the nation's largest electricity transmission system with major supply infrastructures in Texas, Ohio, Virginia, West Virginia, Tennessee, Indiana, Michigan, Oklahoma, Kentucky, Arkansas and Louisiana.

In 2012, AEP began to make major efforts towards expanding into the realm of retail energy with purchases of Blue Star Power in Illinois, as well as plans to pursue retail energy sales in Texas and Ohio. It is expected they will continue to expand into the retail natural gas and electricity markets across the United States.


Our Grading of AEP Energy

Rating Overall

show/hide details


How Ratings Work

AEP Energy Plan Summary

AEP Energy does not currently have any plans available on OH Energy Ratings.

We recommend plans from Symmetry Energy Solutions and Santanna Energy Services instead.

View AEP Energy Plans

Customer Reviews of AEP Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent AEP Energy Reviews  


Good experience
I have not had any problems with this company Redkimber317 from Nescopeck PA

Great Service Affirdable Rates
I have been with AEP for 24 months.
Very simple manage your utility Bill's and length of time on contracts. I just locked in for 12 months more for .059 per kwh. I keep an eye on my contract expiration and renew everytime the rates drop. If you do not manage and you go out of contract you get market rates.
410 Js from Pasadena MD

Easy renewal process
If you like the ability to check your account online, contract start and end date, contract rate, usage history, compare your usage to past history. Renew with comparisons to other contracts and provide decent rates. Not sure what you would not like ? If you like 24/7 online access and if you really want to talk to someone a customer service line. Good company for decent rates and account access. Ray from Philadelphia PA


4-5 Star Reviews: 3 (21%)



Good experience

I have not had any problems with this company

Redkimber317 from Pennsylvania
January 24th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 1 (7%)



AEP OH will not reimburse for losses

I had a power surge on my property June 12th around 7:30 PM. Had an electrician come up, they told me the neutral ground wire was bad and AEP had to fix it. Because of this, many of my items in my home were destroyed. It wasn't enough to where my home insurance would cover it, but it was definitely above my monthly pay to cover it. I don't make much, enough to pay my bills and eat and MAYBE just MAYBE buy myself something nice. I've been a paying customer for two years. If I'm driving my car and my engine fails and I wreck into 6 people, is it my fault or the engines fault? Exactly, but AEP doesn't seem to understand this common sensibility. They told me because the failure was unprecedented or unplanned that they couldn't reimburse me for anything. Now I'm out of $1200 worth of stuff because of their crappy service and their failure to do preventative maintenance and proper testing on my lines. Everything else is great, but I'd really recommend you put a surge protector that covers unprecedented surges for your items in your home because I've heard of AEP and these surge protector companies just screwing people left and right. I'm currently complaining to the BBB about this and I'm fearful they may shut my electric off if I take further action.

Nathaniel Flesher from Toronto, Ohio
July 15th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 2 (14%)



AEP OH will not reimburse for losses

I had a power surge on my property June 12th around 7:30 PM. Had an electrician come up, they told me the neutral ground wire was bad and AEP had to fix it. Because of this, many of my items in my home were destroyed. It wasn't enough to where my home insurance would cover it, but it was definitely above my monthly pay to cover it. I don't make much, enough to pay my bills and eat and MAYBE just MAYBE buy myself something nice. I've been a paying customer for two years. If I'm driving my car and my engine fails and I wreck into 6 people, is it my fault or the engines fault? Exactly, but AEP doesn't seem to understand this common sensibility. They told me because the failure was unprecedented or unplanned that they couldn't reimburse me for anything. Now I'm out of $1200 worth of stuff because of their crappy service and their failure to do preventative maintenance and proper testing on my lines. Everything else is great, but I'd really recommend you put a surge protector that covers unprecedented surges for your items in your home because I've heard of AEP and these surge protector companies just screwing people left and right. I'm currently complaining to the BBB about this and I'm fearful they may shut my electric off if I take further action.

Nathaniel Flesher from Toronto, Ohio
July 15th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 9 (64%)



Random Bill Jumps

With AEP I started out with only a 40 dollar bill and I live alone. It went up last year this time like expected. However this year it doubled with no changes other than an average of 10 degrees with weather. I asked about usage and they said it was about the same maybe a little higher. However this year, MY BILL DOUBLED FROM LAST YEAR. And when I called and asked they basically said your temperature is too high for average usage and temperature is lower this year. Then proceeded to tell me theres nothing they will do even though my usage is roughly the same. If it wasnt for this company being the only one in my area I would not recommend them. By the way the bill went from $117 to $279 from December 2019-December 2020

David C from Athens, Ohio
January 11th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

AEP Energy News  


Cheap 12 Month Electric Plans in Columbus
When was the last time your Columbus electric bill made you happy? Shop  cheap 12 month electric plans that lock in low rates for the entire year. A Year Of Electricity Savings Looking to save on your electricity for your Columbus, Ohio home? Sure, there are great energy saving tips, but what a...

Cheapest Monthly Plan In OH
How do you get more time to shop new fixed rate electricity plans when your old plan is ending? You need a short term option that's also the cheapest monthly plan available. Crazy Cheap Electricity You’re looking for a cheap new electricity plan to start the new year off, right? And you see the...

Lock In A Long Term Electric Rate
Shopping for the best long term electric rate in Columbus, OH, is as easy as apples-to-apples-pie! Compare these cheap prices! Find Your Perfect Two Year Electric Rate in Columbus Get ready to power that Thanksgiving feast with the perfect long term electric rate for the next two years! Time may...

AEP Energy FAQs  


Where can I order AEP Energy electricity?


AEP Energy has electricity plans in Illinois, New Jersey, Maryland, Ohio, Delaware, Pennsylvania, and District of Columbia

Where can I order AEP Energy natural gas?


AEP Energy has natural gas plans in Ohio

What do customers think about AEP Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average AEP Energy customer review is 2.4 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

All AEP Energy Plans