AEP Energy -- Profile Analysis

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AEP Energy is the retail electricity and natural gas arm of American Electric Power. AEP ranks among the nation's largest generators of electricity and is the nation's largest electricity transmission system with major supply infrastructures in Texas, Ohio, Virginia, West Virginia, Tennessee, Indiana, Michigan, Oklahoma, Kentucky, Arkansas and Louisiana.

In 2012, AEP began to make major efforts towards expanding into the realm of retail energy with purchases of Blue Star Power in Illinois, as well as plans to pursue retail energy sales in Texas and Ohio. It is expected they will continue to expand into the retail natural gas and electricity markets across the United States.


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AEP Energy Plan Summary

AEP Energy does not currently have any plans available on OH Energy Ratings.

We recommend plans from Constellation and Provision Power & Gas instead.

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Customer Reviews of AEP Energy

Reviews Overall

24th place
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Most Recent AEP Energy Reviews  


Good experience
I have not had any problems with this company Redkimber317 from Nescopeck PA

Great Service Affirdable Rates
I have been with AEP for 24 months.
Very simple manage your utility Bill's and length of time on contracts. I just locked in for 12 months more for .059 per kwh. I keep an eye on my contract expiration and renew everytime the rates drop. If you do not manage and you go out of contract you get market rates.
410 Js from Pasadena MD

Easy renewal process
If you like the ability to check your account online, contract start and end date, contract rate, usage history, compare your usage to past history. Renew with comparisons to other contracts and provide decent rates. Not sure what you would not like ? If you like 24/7 online access and if you really want to talk to someone a customer service line. Good company for decent rates and account access. Ray from Philadelphia PA


4-5 Star Reviews: 3 (12%)



Good experience

I have not had any problems with this company

Redkimber317 from Pennsylvania
January 24th, 2021

Billing & Account Management
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3-4 Star Reviews: 2 (8%)



Everything's great, except for how reliable it is.

The title says it all. The website is good, the billing processes are good, customer service is okay, etc. The only downside is, that the power lately goes out monthly, usually for four+ hours. When you work from home, that is a non-starter.

Jon from Columbus, Ohio
June 28th, 2021

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2-3 Star Reviews: 3 (12%)



AEP Needs an Overhaul

We have been in Athens, OH for 2 years now. It feels like we are living in a developing country where there are regular power outages. So far we have had over 4-5 power outages, with one of the outages for over 24 hours in freezing winter weather. Their prices are ridiculously high. We were paying $178/month, and all at once we went up to $360/month and it is not because of wattage usage but because of services in our area. Do not recommend AEP at all.

Steve M from Athens, Ohio
February 5th, 2021

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1-2 Star Reviews: 19 (76%)



Rude Customer Service

I used their chat feature to try to work out payment arrangements. The responder gave me a few canned responses. I needed clarification. I was not rude but she hung up the chat before I could rephrase my question. I am thinking the way that she did it, they must be told that it is okay to hang up on people. That actually was my last question so had she answered it, I would not be here but it was really shocking to be typing and the next thing you know, the chat closes. I could have started another chat but if you are having problems paying your bill, I guess it is acceptable for the chat reps to hang up on customers.

Carol from Steubenville, Ohio
February 28th, 2022

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AEP Energy News  


Which Fixed Rate Electricity Plan Is Best? 
How To Beat The PTC When Rates Are Going UpYour Ohio PTC rate increases on June 1! Find out how you can avoid high energy bills by locking in a fixed rate electricity plan.The news from last week about the drastic increase in utility rates may have you a little rocked. With the Price To Com...

Who Has The Cheapest Electricity In Amlin
New Year, New Ways To SaveFind the the cheapest electricity in Amlin! Save money, save the environment, and save time with these low priced plans!It’s the new year, and that means new rates, new savings, and new opportunities. Why not make one of those new things saving money on your elec...

Shop This 12 Month Electricity Rate In Westerville
Don’t get stuck in a variable rate that can ruin your holidays. Find out which 12 month electric plan offers the best rate! Get Fresh New Electricity Rates For The Next Year Sometimes you don’t need an extra-long rate to get you through your plans. Sometimes, you just need a year. So today we...

AEP Energy FAQs  


Where can I order AEP Energy electricity?

AEP Energy does not have any electricity plans

Where can I order AEP Energy natural gas?

AEP Energy does not have any natural gas plans

What do customers think about AEP Energy?

That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average AEP Energy customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.