Recent Bad Reviews

“  AEP Energy emailed me with an offer of $.074 per kilowatt hour. I attempted to enroll and was told my account with PECO didn't exist. That is because I am with PP&L and no mistake on my part was made with enrolling properly. I then was told the new rate would be $.099. Many other cheaper options!!! FRAUD!!!! ”

“  I used Town Square Energy for several years. During the ridiculous rate increase and fees by the State of Connecticut's PURA , TSE took full advantage, and without notice, increased the supply rate by four times the original agreed upon rate. When I called to enroll in their then current promotional rate which was much lower, they denied us. I tried to cancel and they said it would take two billing cycles which is a flat out lie. I called ES and they explained how easy it was to switch out of TSE which took immediate effect. Stay away from this company - I find their price gouging to be an unfair business practice! ”

“  Last month we had a young man named Nixon come up to our door to give us a sales pitch. My husband had a job like this in 2020 and since then we've taken pity on sales people and like to hear them out, even if we don't buy anything.

He gave us the pitch and it seemed interesting, but we wanted to look into it ourselves. We said multiple times "We do not want to buy anything today. We do not want to sign up right now." and he confirmed multiple times "No, this is not signing up, it's just information. Someone will contact you to follow up in a few days and if you want to sign up you do it then." We have him on camera saying this.

Well, apparently he lied!! We decided to not go forward with Direct Energy and to stick with the company we already had. It had been a week and I hadn't gotten a call so I decided to reach out and ask them to take us off their call list. Well to my surprise, the lady on the phone said I was already a customer!!!! They went behind our back and signed us up anyway without our consent!

So now we've spent the past two weeks in a dunning and I don't even know who is supplying our electricity and this is going to ROYALLY screw up our light bill and in this economy, that is not an easy thing to handle right now. So far, everyone on their end has been helpful in working with us to return us to our original contract at our old company, but the fact that Nixon lied to our faces on our own property ON CAMERA and signed us up without our knowledge or consent leaves a HORRIBLE taste in my mouth. Based on that alone, I will never sign up with Direct Energy and I will never recommend them to anyone either. They will take advantage of you to make a quick buck on commission. ”

“  I've had NRG for over 12 months and they were only lower than DLC the first two months. My rate is 3x the DLC rate. I despise this company and their false advertising. ”

“  Called to find my Budget billing amount, no where on the bill is ot called that. They require you to answer a multitude of questions before they will answer the simplest of your. ”

“  Nightmare
Worst gas company
Switching back to constellation energy ”

“  New review for today: Sat 5/18/2024
Ive been a Just Energy customer for years now and on 5/9/2024 I did a payment arrangement to avoid disconnection on my service. Payment went through but never received an email confirmation by Just energy like I normally receive with the terms. Today 5/18/24 Saturday Im speaking to a representative over the phone a guy most likely from India about not receiving my payment confirmations like I normally receive them and he blames me that it is my email address or email domain at fault. He then tests and sends over a bill through email while on the phone and comes through right away with no issues and along with a survey for me to answer, but not a bill of confirmation of payments made. He explained he wont fix anything on their end nor bring it to the attention to their IT because Im just one customer complaining about the payment issue and no one else is. This is terrible customer service and I tell him how are we supposed to be making payments, if we wont have any proof of payments being made with no confirmations? I can always change companies for this reason since I do not have the trust in Just Energy to just take their word that payments are going through, when I cant get proof by email nor mail that payments are going through.? This will not work for me! Either fix the issue with payment confirmations that customers can receive by email or you will loose a customer over this. He tells me he wont do it and he cant stop me from leaving to another company. Very lack of respect on his part with customers. If one customer service representative does not care and says words like that, trust me when I say no one else in that company will care either. The rep and most likely the whole company believe that customers not receiving their payment confirmations are not a big deal! and that will allow them power over customers to decide when or when not to disconnect your service since their is no proof of payments. This is a bad company for business!! And I am currently searching for new service elsewhere online as we speak. Because just like that rep told me over the phone he cant keep me from leaving. He was right! They lack empathy. My concern is I need to know where my money is going to with proof. Not your word. Your word means crap. No confirmation receipts no payment made. The way I see it. You dont care for customers, then we do not care for you! and we will take our hard earned money and go somewhere else where we are truly valued customers. And no false advertisements ”