Recent Bad Reviews

“  I signed up for a plan on Powertochoose. I researched for weeks and this one was the best. When I got my first bill, they didn't have that plan anymore. Plus my bill was wayy too high! They put me on a plan that I didn't even choose. I asked to get another plan that was advertised on their site. They said that was for only new customers only. I AM A NEW CUSTOMER. False advertisement all around. I gave them another chance and I took the plan that the agent suggested. My bill was too high for 2 months in a row. I got another plan and my bill was 250 at the highest from my previous plan but now my plan is over $300. I don't know if there is a problem with their reading my meter but I aint never used 2200 KW h. If you sign up for them get a screenshot of the plan you sign up for and hold them to the fire. If i had known I needed to do that, I would. Now they wont let me out because I got talked into a 5 year plan saying it was their best deal! ”

“  Extremely poor service. Refused to answer my questions. Very poor communication. ”

“  Yet to receive a bill. Had trouble switching as I had two residences on my Eversource bill and that seemed to be an issue yr people could not solve. ”

“  The communication between apge and the customer is non existent. If you have a problem with the bill or any question you basically are out of luck. wait time on the phone is long and then its you will receive a follow up call or email if you are lucky. If I can have many customers leave or not choose apge and go somewhere else costing this company revenue is the only way they may change ther business practice. ”

“  Easy order using the online click through in Apples to Apples (nat gas table). All went well, two days later I get an acceptance letter. Next day after that I get an oops letter saying that they can't accept me because I have account arrears. Turns out they can't read. I had a credit on my account. They then tried to sign me up over the phone...followed up by sending me to an authorization AI program that wasn't fully baked and after three attempt I gave up on this outfit and moved on to another supplier. I still get phone calls from people who have something other than English as their first language and even my AI translator in voice mail can't translate. Half baked company without anything other than a low price to get your attention and then everything in the relationship gets broken. Pay a couple of pennies per therm more and have peace of mind. ”

“  This morning, I woke up to find that I had no heat or hot water. Upon reviewing my account, I saw that my previous bill was paid in full on the 25th of last month, and I made an additional full payment today. However, I received no prior notification of a service disconnection.
I checked my customer portal, email, text messages, and even my physical mailthere was no alert or notice regarding a shut-off. When I called Xoom Energy, a representative informed me that my service was disconnected yesterday at 2:24 PM while I was home. My bill was due on the 26th, and the service was disconnected on the 27th without any attempt to notify me.
This lack of communication is unacceptable, especially from a major corporation. Customers deserve proper notice before their essential utilities are disrupted. I am raising this issue not just for myself but for all individuals who may have experienced similar treatment. I request an immediate explanation and resolution regarding this matter. ”