Recent Bad Reviews

“  This is one of the worst companies I have ever dealt with in my life. Hold times are always over an hour, good luck getting an explanation on anything. Its all double speak. My favorite part is that I'm being charged MORE for choosing them as my electric supplier. Someone please explain to me why I am getting charged a recovery fee for money/damage I didn't cause and was not related to my service or property? I cannot even get someone to explain what would be on my bill if I switch to one of these CRES they keep trying to push me off on. When you sign up for one of the CRES you get a bill from the CRES AND FirstEnergy. This whole system seems like a scam! ”

“  I was pulled in during a visit to a local Kroger. This was the worst decision I've ever made in choosing an energy provider. I HIGHLY recommend you NOT choose this company. The bills are extremely high. I left my previous provider for that reason initially the bills were lower but it was a bait and switch. I live by myself and always turn the thermostat up when I leave my house. My thermostat at night never drops below 73 degrees. Again, do not fall for the pitch the temporary employees are giving you. They do not know how bad this company is. ”

“  The rep that I spoke with was eating something and sounded very annoyed that I interrupted his breakfast!!!!! HORRIBLE EXPERIENCE!!!!! ”

“  According to the Public Utilities Commission of Ohio (PUCO) website, their mission is to "assure all residential and business consumers access to adequate, safe, and reliable utility services at fair prices." Unfortunately, my experience tells a different story.
I am the owner of Casey Equipment Corporation, a business located in Struthers, OH. Thirty years ago, I purchased the Youngstown Sheet and Tube, an old steel mill that consumed a tremendous amount of natural gas and had a very large service line. To reduce our natural gas costs, I installed a new, smaller line, trusting Dominion Energy to set the correct rate.
Recently, I discovered that Dominion Energy has been overcharging my company since the line was installed. My records only go back seven years, but during that time, Dominions overcharges were approximately 3,500% higher in service charges. I was paying $2,051.04 in service charges per month. My new, corrected service charge was $56.13, revealing an overcharge averaging approximately $70,000.
I pay two bills: one to the company that sells me the gas and another to Dominion to transport the gas through their pipeline. When I brought this issue to Dominion's attention, they blamed the natural gas supplier, who, in turn, blamed Dominion. Despite the finger-pointing, Dominion retained the money they overcharged, claiming they did not have the authority to change my rate. Curiously, about six months after the rate was reduced to $56.13, I received a notice from Dominion claiming my rate was wrong, and my new rate ended up being $220.78. So much for Dominion not being able to correct my rate.
This situation is not isolated. I also own an industrial park in Niles, OH, where I found that Dominion was overcharging us by approximately 863% over seven years, an overcharge averaging approximately $56,000. This pattern suggests that Dominion's overcharging is not a one-time mistake but rather their standard practice. If so, I wonder how many other companies Dominion is overcharging?
I contacted the PUCO to intervene and compel Dominion to issue a refund, but I received no satisfaction. I also reached out to Senator Rolli in Columbus, who represents our area, but my emails and calls went unanswered. I understand the PUCO board members are politicians, and the chairman was recently convicted of fraud. I wonder how much Dominion donates to politicians and if their violation of the mission is influenced by campaign donations. ”

“  They switched me from another provider, without my or my wifes knowledge or approval. Their door to door salesman turned in a contract with a fake email and it was either unsigned or forged. They never even came to our house. It was a difficult process to straighten out and we lost the old rates we had and had to re-enroll just to get our old service back! ”

“  I would not know you have not been applied to my bill yet
I am still waiting ”