AEP Energy Customer Reviews

The best review categories for AEP Energy are the order experience, with an average of 2.1 stars, and their billing & account management system, with an average of 1.6 stars.

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Plans & Pricing

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Reviews by Star

Recent Good Review from Jon

Everything's great, except for how reliable it is.

The title says it all. The website is good, the billing processes are good, customer service is okay, etc. The only downside is, that the power lately goes out monthly, usually for four+ hours. When you work from home, that is a non-starter.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jon from Columbus, OH on June 28th, 2021

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Everything's great, except for how reliable it is.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jon from Columbus, OH on June 28th, 2021

AEP OH will not reimburse for losses

I had a power surge on my property June 12th around 7:30 PM. Had an electrician come up, they told me the neutral ground wire was bad and AEP had to fix it. Because of this, many of my items in my home were destroyed. It wasn't enough to where my home insurance would cover it, but it was definitely above my monthly pay to cover it. I don't make much, enough to pay my bills and eat and MAYBE just MAYBE buy myself something nice. I've been a paying customer for two years. If I'm driving my car and my engine fails and I wreck into 6 people, is it my fault or the engines fault? Exactly, but AEP doesn't seem to understand this common sensibility. They told me because the failure was unprecedented or unplanned that they couldn't reimburse me for anything. Now I'm out of $1200 worth of stuff because of their crappy service and their failure to do preventative maintenance and proper testing on my lines. Everything else is great, but I'd really recommend you put a surge protector that covers unprecedented surges for your items in your home because I've heard of AEP and these surge protector companies just screwing people left and right. I'm currently complaining to the BBB about this and I'm fearful they may shut my electric off if I take further action.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nathaniel Flesher from Toronto, OH on July 15th, 2020

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

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Account Management
Likely to recommend

AEP Needs an Overhaul

We have been in Athens, OH for 2 years now. It feels like we are living in a developing country where there are regular power outages. So far we have had over 4-5 power outages, with one of the outages for over 24 hours in freezing winter weather. Their prices are ridiculously high. We were paying $178/month, and all at once we went up to $360/month and it is not because of wattage usage but because of services in our area. Do not recommend AEP at all.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Steve M from Athens, OH on February 5th, 2021

Most Recent 1 Star Reviews

14 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

How to people who operate companies like this sleep at night?

AEP is quick to shut you off. Make your payment before the due date, I mean way before. If theres any kind of delay on your payment (like from your bank) making it into their account you and your kids will be in the cold and dark.

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Order Experience
Customer Service
Account Management
Likely to recommend

— Decency Doesn't Apply To Power Companies from 24551 on March 10th, 2022

Rude Customer Service

I used their chat feature to try to work out payment arrangements. The responder gave me a few canned responses. I needed clarification. I was not rude but she hung up the chat before I could rephrase my question. I am thinking the way that she did it, they must be told that it is okay to hang up on people. That actually was my last question so had she answered it, I would not be here but it was really shocking to be typing and the next thing you know, the chat closes. I could have started another chat but if you are having problems paying your bill, I guess it is acceptable for the chat reps to hang up on customers.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Carol from Steubenville, OH on February 28th, 2022

Do not use

Awful company, do not recommend anyone give them a cent

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Account Management
Likely to recommend

— Customer Without Power from Columbus, OH on February 21st, 2022

AEP is a horrible company

As stated in the title AEP is horrible they didn't tell us they were coming turned off the electricity briefly and fried my PS4 then turn the electricity right back on and before I could get out there to stop them they left. Thanks for nothing AEP. I do not recommend making them your electricity provider.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— J. from Mc Arthur, OH on August 31st, 2021

AEP is the worse and a nightmare

AEP is a nightmare. I get depressed thinking about them such a burden and loss of sleep. I'm not sure how this company is the only electric power provider in most area of Columbus as big as Columbus is. The electric charges are ridiculous and it's a shame.

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Order Experience
Customer Service
Account Management
Likely to recommend

— Anonymous from Columbus, OH on June 19th, 2021

Cant return the lower on for more than 2 days

I am trying to return the power on to my place for 2 days and they keeps saying your case is reviewing

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Haitham from Columbus, OH on May 4th, 2021

Bad!

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Account Management
Likely to recommend

— P from Martinsburg, OH on March 3rd, 2021

Random Bill Jumps

With AEP I started out with only a 40 dollar bill and I live alone. It went up last year this time like expected. However this year it doubled with no changes other than an average of 10 degrees with weather. I asked about usage and they said it was about the same maybe a little higher. However this year, MY BILL DOUBLED FROM LAST YEAR. And when I called and asked they basically said your temperature is too high for average usage and temperature is lower this year. Then proceeded to tell me theres nothing they will do even though my usage is roughly the same. If it wasnt for this company being the only one in my area I would not recommend them. By the way the bill went from $117 to $279 from December 2019-December 2020

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— David C from Athens, OH on January 11th, 2021

I FUCKING HATE AEP

Worst company ever! Electric goes out when it rains. Today it went out for no reason and wont come on for another ten hours. Fuck you AEP hope you go out of business. I cant believe your in business anyways with all these poor reviews. I will make sure to give this company additional reviews that will be awful!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Brian from Galena, OH on July 6th, 2020

I thought monopolies were against the law?

There is literally nowhere to get electricity except AEP where I live. I recently moved and for some reason the post office didn't bring my mail until a month later. By that time I was two months behind on my bill an AEP shut my electricity off whem it's 23 degrees outside and I have kids in my house. I looked in my mailbox and there was my first bill finally with my new account number on it that I needed in order to pay my bill on time. I called customer service and spoke to a supervisor and they both told me it was too bad and it wasn't their fault literally. I had to call the corporate office to actually get ahold of someone that was willing to waive the $53 reconnect fee that I didn't have that I was forced to borrow money to pay for so my kids wouldn't freeze to death trying to get my electric turned back on . Don't waste your time looking up AEP customer service cuz they will not help you. Look up the corporate office in Columbus they will actually listen to your problems