Read AEP Energy Customer Reviews and Compare AEP Energy Rates
AEP Energy is the retail electricity and natural gas arm of American Electric Power. AEP ranks among the nation's largest generators of electricity and is the nation's largest electricity transmission system with major supply infrastructures in Texas, Ohio, Virginia, West Virginia, Tennessee, Indiana, Michigan, Oklahoma, Kentucky, Arkansas and Louisiana.
In 2012, AEP began to make major efforts towards expanding into the realm of retail energy with purchases of Blue Star Power in Illinois, as well as plans to pursue retail energy sales in Texas and Ohio. It is expected they will continue to expand into the retail natural gas and electricity markets across the United States.
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Informational Links
Updated as of May 4, 2026
The best review categories for AEP Energy are their billing & account management system, with an average of 2.6 stars, and their plans and pricing, with an average of 2.0 stars.
Recent Good Review from Brantson Schilling
Response time
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Every damn time we hire AEP for a disconnect/reconnect, it takes 3+ hours for them to show up.
Every technician that comes out is amazing, very respectful. We find ourselves calling multiple times, saying the same thing they are on their way no, theyre not. The customer service hotline seems to always have problems contacting the drivers. HUGE shoutout to Mary Joe for getting us hooked up, literally and figuratively. |
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Brantson Schilling
from
Millersport, OH
on
November 24th, 2025
Most Recent 4 Star Reviews
2 Customer Reviews Written Overall
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Response time
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Every damn time we hire AEP for a disconnect/reconnect, it takes 3+ hours for them to show up.
Every technician that comes out is amazing, very respectful. We find ourselves calling multiple times, saying the same thing they are on their way no, theyre not. The customer service hotline seems to always have problems contacting the drivers. HUGE shoutout to Mary Joe for getting us hooked up, literally and figuratively. |
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Brantson Schilling
from
Millersport, OH
on
November 24th, 2025
Signing up for power outage notification
| A customer service rep named Brandy from AEP did awesome job getting me all set up with these notifications | |||
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Ron
from
Newark, OH
on
April 8th, 2024
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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If you live in Hanging Rock.. you aren't a valued customer
| Everytime we have a storm and the wind blows, our power gies out. We live 5 minutes from town and a month ago it was 4 days getting our power back on. Now here it is 3 to 4 weeks later and our power is out again. My husband is on oxegyn and we are already on day 3 now this time with no power again. Everytime you drive by an electric truck everyone is just standing around. I feel like we are not valued customers. It is 2024 and it takes days to fix a pole? | |||
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We Are Not Valued Customers.
from
Ironton, OH
on
May 24th, 2024
Most Recent 1 Star Reviews
7 Customer Reviews Written Overall
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Another night without power due to AEP incompetence.
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Not that they read this or give a damn about their costumers.
Tree branch falls, over half of Marietta without power. Power comes back on in our neighborhood hours later, then three hours later goes off again. New notice says now 3 Am until back on. The power goes out with these morons more in year then it did in 30 years with any other provider, then they are too stupid to ever get it back on, or fix in one area only screw it up in other. Hate AEP, wish I could choose anyone else, but when you have a monopoly. |
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Steve
from
Marietta, OH
on
October 5th, 2025
They do not honor their contracts
| I had a 36 month fixed contract that they cancelled after 7 months. They offered a rate that was over 40% higher per CCF. This was a FIXED natural gas contract yet the excuse was market rates. | |||
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BS
from
Bellbrook, OH
on
May 15th, 2025
Horrible company
| Auto renewed my policy after I canceled. I was over charged over 4 moths ago. Every time i call in I get the runaround. They just stole my money and wont pay it back. | |||
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Bob
from
Medina, OH
on
January 28th, 2025
Customer service
| Extremely poor service. Refused to answer my questions. Very poor communication. | |||
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Robert Parks
from
Otway, OH
on
September 28th, 2024
Bad Buisness
| They are horrible about getting back to you and they dont push the right buttons on there key boards from home . And they dont care either | |||
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Robert Ridener
from
Circleville, OH
on
May 21st, 2024
Transfer Service
| I transferred service recently, the initial customer representative confirm everything is okay with the transfer. Down the road, my service was disconnected. I called AEP, they explained need minimum payment never told originally. If there's another provider in my area I would consider new service. | |||
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Jacque
from
Columbus, OH
on
March 14th, 2024
Not friendly
| Not very friendly over the phone. Only interested in getting your money. | |||
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Be Cautious!
from
Lima, OH
on
November 29th, 2023
