Random Bill Jumps
| With AEP I started out with only a 40 dollar bill and I live alone. It went up last year this time like expected. However this year it doubled with no changes other than an average of 10 degrees with weather. I asked about usage and they said it was about the same maybe a little higher. However this year, MY BILL DOUBLED FROM LAST YEAR. And when I called and asked they basically said your temperature is too high for average usage and temperature is lower this year. Then proceeded to tell me theres nothing they will do even though my usage is roughly the same. If it wasnt for this company being the only one in my area I would not recommend them. By the way the bill went from $117 to $279 from December 2019-December 2020 | |||
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—
David C
from
Athens, OH
on
January 11th, 2021
AEP OH will not reimburse for losses
| I had a power surge on my property June 12th around 7:30 PM. Had an electrician come up, they told me the neutral ground wire was bad and AEP had to fix it. Because of this, many of my items in my home were destroyed. It wasn't enough to where my home insurance would cover it, but it was definitely above my monthly pay to cover it. I don't make much, enough to pay my bills and eat and MAYBE just MAYBE buy myself something nice. I've been a paying customer for two years. If I'm driving my car and my engine fails and I wreck into 6 people, is it my fault or the engines fault? Exactly, but AEP doesn't seem to understand this common sensibility. They told me because the failure was unprecedented or unplanned that they couldn't reimburse me for anything. Now I'm out of $1200 worth of stuff because of their crappy service and their failure to do preventative maintenance and proper testing on my lines. Everything else is great, but I'd really recommend you put a surge protector that covers unprecedented surges for your items in your home because I've heard of AEP and these surge protector companies just screwing people left and right. I'm currently complaining to the BBB about this and I'm fearful they may shut my electric off if I take further action. | |||
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—
Nathaniel Flesher
from
Toronto, OH
on
July 15th, 2020
I FUCKING HATE AEP
| Worst company ever! Electric goes out when it rains. Today it went out for no reason and wont come on for another ten hours. Fuck you AEP hope you go out of business. I cant believe your in business anyways with all these poor reviews. I will make sure to give this company additional reviews that will be awful!!! | |||
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—
Brian
from
Galena, OH
on
July 6th, 2020
I thought monopolies were against the law?
| There is literally nowhere to get electricity except AEP where I live. I recently moved and for some reason the post office didn't bring my mail until a month later. By that time I was two months behind on my bill an AEP shut my electricity off whem it's 23 degrees outside and I have kids in my house. I looked in my mailbox and there was my first bill finally with my new account number on it that I needed in order to pay my bill on time. I called customer service and spoke to a supervisor and they both told me it was too bad and it wasn't their fault literally. I had to call the corporate office to actually get ahold of someone that was willing to waive the $53 reconnect fee that I didn't have that I was forced to borrow money to pay for so my kids wouldn't freeze to death trying to get my electric turned back on . Don't waste your time looking up AEP customer service cuz they will not help you. Look up the corporate office in Columbus they will actually listen to your problems | |||
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—
Angry Ohio Resident
from
Zanesville, OH
on
January 17th, 2020
Customer Service sucks
| Have called put on hold 5 times they never pick up whet on chat they never get with you e mailed have never got a reply. after 5 days of calling and sending chat mesg with no one getting back to me some one did and told me to fix the problem i had to call in the first hr of the problem. told them i had been trying and they said sorry and cut call off | |||
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—
Carl
from
Steubenville, OH
on
December 9th, 2019
TERRIBLE EVERYTHING!!
| I have been dealing with a billing issue with AEP for over 4 months!! Such a terrible experience and poor customer experience and service. When you call it takes FOREVER to get to someone who then is incompetent and usually has to transfer you. This is a terrible company with a very dissatisfied customer. | |||
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—
Molly
from
Columbus, OH
on
March 13th, 2019
Negative 1 REVIEW Company and Customer Service is awful and is the biggest SCAM- do not USE
| Horrible experience- liars and over billed over 500 bucks and customer service is horrible!!!!!!!! | |||
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—
Ford
from
Columbus, OH
on
January 14th, 2019
Horrible company
| Horrible customer service, sent my account to collections with no notice. I have DPL as the local company and AEP was the Supplier. their rates went through the roof and the customer rep would not help at all. I switched because of this. then I got a collections notice less than a month later for a balance of less than $50. What company doesn't contact the customer first and just sends someone to collections. I have no problem paying them as I have since I found out what was owed. Now I have to fix the credit ding because of this. I would not recommend this company to anyone. | |||
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—
Matt
from
Dayton, OH
on
December 15th, 2018
Reviews Overview
The best review categories for AEP Energy are their plans and pricing, rated at 1.8 out of 5, and the order experience, rated at 1.6 of 5.
The best review categories for AEP Energy are their plans and pricing, rated at 1.8 out of 5, and the order experience, rated at 1.6 of 5.
1.4 / 5
Overall
1.8 / 5
Price, Plans and Promotions
1.6 / 5
Order Experience
1.3 / 5
Customer Service
1.1 / 5
Billing and Account Management
1.0 / 5
Likely to Recommend
AEP Energy is the retail electricity and natural gas arm of American Electric Power. AEP ranks among the nation's largest generators of electricity and is the nation's largest electricity transmission system with major supply infrastructures in Texas, Ohio, Virginia, West Virginia, Tennessee, Indiana, Michigan, Oklahoma, Kentucky, Arkansas and Louisiana.
In 2012, AEP began to make major efforts towards expanding into the realm of retail energy with purchases of Blue Star Power in Illinois, as well as plans to pursue retail energy sales in Texas and Ohio. It is expected they will continue to expand into the retail natural gas and electricity markets across the United States.
Recommended Natural Gas Plans
2 Year Fixed Rate
24 Month Fixed Rate
24 Month Fixed Rate
$0.359 / ccf
Rate:
$0.359 per ccf
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$0.0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
1 Year Fixed Rate
12 Month Fixed Rate
Select Plus 12 Month
$0.369 / ccf
Rate:
$0.369 per ccf
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Info
6 Month Plan
6 Month Fixed Rate
Select Plus 6 Month
$0.359 / ccf
Rate:
$0.359 per ccf
Rate Type:
Fixed Rate
Term Length:
6 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Info
Popular Plan
12 Month Fixed Rate
12 Month Fixed Rate
$0.369 / ccf
Rate:
$0.369 per ccf
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$0.0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
