An Apples-to-Apples comparison of Natural Gas Rates in Columbus

(5 / 5)

“  none ”

(5 / 5)

“  This was an easy transition from on company to another! Thanks Symmetry! ”

(5 / 5)

“  I really like how you keep customer's informed of their usage. Thanks ”

(5 / 5)

“  Switching to Energy Harbor was a great choice. Their rates is half of what I was paying before for my gas bill. ”

(5 / 5)

“  Everyone complaining that their rates went up, its because you didnt renew like the rep told you to. Its not that hard to understand. If you renew, youll keep your rates low. ”

(5 / 5)

“  If it stays good during summer months I'm hooked ”

(5 / 5)

“  Rates were good confusing at first but customer service explain ”

(5 / 5)

“  Representative was here today to sign me up. Her presentation was clear, concise, and very informative. I expect significant savings for both gas and electric services by transferring my business to this company. ”

(5 / 5)

“  It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle . ”

(5 / 5)

“  A lot of these negative reviews are from people who dont know how to shop. If you sign up on a 3 cent rate of course your rate is going to skyrocket in month 4. Its like they are offering you a nearly-free trial and you want them to do it forever?! Sign up for a 12 or 24 month plan, shop around when your contract expires and enjoy the savings. Just dont get greedy and expect the low 3 month prices to be the rates you pay all the time.  ”

(4.8 / 5)

“  so far it has been good, I just wish that delivery charges were not so high. ”

(4.8 / 5)

“  I really liked how friendly the people were who signed me up, at first I was kind of off put when they showed up at my door I thought they were trying to sign me up for something more expensive but after the phone call i my supply rate was cut by a third. Great company would recommend ”

(4.4 / 5)

“  My experience with Commerce Energy has been uneventful. We signed up and haven't thought twice about our service. Everything has simply worked. We haven't had a problem with our bill or any other typical problem that many of our neighbors have with their providers. I congratulate Commerce for a job well done. :) ”

(4 / 5)

“  I really have no experience with Santanna Energy except to secure service. So far I am pleased with service especially the price compared to my prior provider. ”

(3.6 / 5)

“  She helped me tremendously. Was a wonderful person ”

(3.4 / 5)

“  The title says it all. The website is good, the billing processes are good, customer service is okay, etc. The only downside is, that the power lately goes out monthly, usually for four+ hours. When you work from home, that is a non-starter. ”

(3 / 5)

“  DO NOT USE THEM.
When they switch from Titan to CleanSky, things got weird.
But i also never got a notice that there was a change of hands either or what my new rates would be.
So once my term were up, they took me from 3cents to 13cents. with a $5.95 monthly fee. The new rates and monthly fee was not something they made me aware of or was noted.
You can only imagine when your supplier charges go from $111 dollars one month to $270 dollars, the reaction you will having looking at a $423 bill in total.
Obviously I immediately switch providers and within 2 months had myself back at my previous rates. But within 2 days after i filed for the switch, CleanSky called me asking me to come back. I told the rep nicely that when a company over doubles your electric bill without giving you notice then asking you to come back when you switch because of that, do you think i would want to come back? Told him that you might want your management to be aware of that because you may not want to cold call those people because you will not like the conversations you will have with them. ”

(2.6 / 5)

“  My 'Service Delivery ID' could not be found by Energy Harbor, and without that, they couldn't help me. I eventually went with my second choice (who had no problems with the same Service Delivery ID). ”

(2.6 / 5)

“  If you are interested in having a bill you have to pay monthly anyways help a charity then Xoom is a great option. It allows you to pay a bill you'd normally pay and donate to a cause you may care about. If you are interested in saving money then the only time you'll end up doing that is during the introductory offer on their flex plans. I had both gas and electric with Xoom and after months of comparing I found I would have been paying about half by simply going with my local supplier for electric (on both regular and 100% renewable plans) and there were many other options for better pricing on gas. I could have donated to the same charities Xoom participates in with the money I was saving monthly using a different supplier...probably could have donated more than what Xoom was from just my bill. ”

(2.4 / 5)

“  It is time for me to sign up for a new electric supplier. I found a great rate at Constellation for 36 months. I tried to sign up on line, and kept getting an error code. I called in and spoke to a rep, who told me that since my SDI started with "000" I was not an AEP Ohio customer, I was actually with AEP Columbus Southern Power, which changed my rate from .549 to .579...pennies, I know however I was concerned that there would be issues with my bill because I knew I was, in fact an AEP Ohio customer (have been for 13 years...in the same residence). So I called AEP to verify with my name, address, account number, etc that I was indeed an AEP Ohio customer, and she says "Yes, you are definitely our customer". So I called Constellation again, trying to let them know I got verification that I was an AEP Ohio customer. Due to an error in their system, they cannot process me that way, they "have to process me as AEP Columbus Southern Power". I told the supervisor, George, that there must be an error in their system, and that I could not go forward with setting up my account because I was lacking faith in their system. I returned to the PUCO website and went to the next lowest price, which was .579 with Direct Energy, entered the same information that I gave Constellation (name, address, SDI, AEP Ohio) and the order was processed in less than a minute. Frustrating to know I wasted so much time today TRYING to give someone my business...but I wanted to put it in writing that you all need to check your system...it's wrong!  ”