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Updated as of June 3, 2026
The best review categories for American Power & Gas are the order experience, with an average of 3.7 stars, and their customer service, with an average of 2.7 stars.
OH Energy Ratings's Gold Tier Providers are the best of the best in Ohio gas. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Ohio gas market.
Review from Mark S.
Gabryella Romanoskey review
| Gabryella Romanoskey (Gabby) was very helpful in providing the information I required. Thank-you | |||
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| Likely to recommend |
—
Mark S.
from
Cincinnati, OH
on
June 27th, 2022
Most Recent 5 Star Reviews
3 Customer Reviews Written Overall
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Great Service
| I am completely new to home ownership, but using OH Energy Ratings was super easy and I felt like I understood everything! | |||
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| Likely to recommend |
—
Kirsten B.
from
Clyde, OH
on
September 19th, 2025
Best customer service
| Jennifer B #1790 in customer service is the best. She not only took care of my issues but she reviewed everything for me. It is not just her professionalism that impressed me, but her patience and kindness is something you dont get very often these days. | |||
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| Likely to recommend |
—
Gabby
from
North Olmsted, OH
on
May 30th, 2025
Charles is awesome!!
| Charles in customer service was extremely helpful and nice while quickly confirming redemption of my $25.00 gift card! | |||
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| Likely to recommend |
—
Charles
from
North Royalton, OH
on
June 12th, 2024
Most Recent 2 Star Reviews
3 Customer Reviews Written Overall
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| Likely to recommend |
APG
| Setting things up was a easy and simple process, but the rewards that were supposedly sent to me as a 'welcome' gesture I've never received 3 months lateras of today. Every time I contact customer service, nothing gets resolved. | |||
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| Likely to recommend |
—
DM
from
Streetsboro, OH
on
September 7th, 2025
Ok
| Bill was advertised- at 4.79 .. first bill was 7.29 . i even received a letter in the mail bill was going to be 4.79, seriously thinking about going to a lower company. | |||
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| Likely to recommend |
—
Billy Cox
from
Perry, OH
on
June 8th, 2025
Confusing reward system.
| Have never been able to get the supposed REWARDS. They say you are getting monthly reward and then it looks like it costs you. You sign up for monthly other rewards but we have not won any of those either. Customer service today says they will call you tomorrow. In a few months when my year is up will be looking for a new change in supplier. | |||
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| Likely to recommend |
—
MrsChoiceWyatt
from
Kent, OH
on
September 14th, 2023
Most Recent 1 Star Reviews
4 Customer Reviews Written Overall
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Much more expensive
| Much more expensive than AEP. | |||
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| Likely to recommend |
—
Brian L
from
Bucyrus, OH
on
February 23rd, 2026
Criminal charges
| My bill jumped from $4mcf to $14mcf without warning. On their website you can sign up for a plan that is $5per mcf at this moment but they are charging customers almost triple that amount | |||
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| Likely to recommend |
—
Frustrated
from
Cleveland, OH
on
December 5th, 2025
Overpriced
| They hook you with a low price then charge you double the going rate after 30 days. Try to call an cancel and youre on hold for days. | |||
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| Likely to recommend |
—
Mike
from
Brewster, OH
on
April 9th, 2025
Call center empolyee doesn't take no for an answer
|
I am used to getting calls from electric providers wanting me to switch, most are willing to end the call when I say no once or twice.
Today I received a call from American Power and Gas and after saying I wasn't interested 3 times to no avail I hung up on him. You would think it would be done but no he called back not one more time but twice and I hung up on him twice more. At this point they could offer me electric service for one penny per kilowat and I wouldn't be interested. This is no way to attract customers. |
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| Likely to recommend |
—
Irritated
from
Akron, OH
on
July 10th, 2024
