The best review categories for Constellation are their customer service, with an average of 3.8 stars, and their plans and pricing, with an average of 3.7 stars.
Review from Jamie
Wonderful
| I couldn't be happier. | |||
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| Likely to recommend |
—
Jamie
from
Jacksonville
on
October 17th, 2012
You made our day! Were always happy to hear about positive experiences from our customers
— Constellation
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| Likely to recommend |
SAVE MONEY
| Compare Constellation with all others. You will see how much you can save!!! | |||
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| Account Management | |
| Likely to recommend |
—
L.Brant
from
Troy, OH
on
September 10th, 2021
Thank you, Constellation
| Able to cancel in past without penaltyConstellation kept their word | |||
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| Likely to recommend |
—
Shi
from
Akron, OH
on
March 17th, 2021
Happy with service
| I have been very pleased with constallation services | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John Sink
from
Ansonia, OH
on
March 11th, 2021
Best price overall
| The price for the electricity most months was less than all of the service charges and destination charges from the illuminating company. That saved us a lot of money in every season | |||
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| Likely to recommend |
—
Muddogs33
from
Cleveland, OH
on
September 30th, 2020
Savings
| Great experience no problems | |||
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| Likely to recommend |
—
Brian
from
West Chester, OH
on
September 29th, 2020
Great Customer Service
| Constellation provides competitive pricing and excellent customer service. I am staying with them because of that. | |||
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| Likely to recommend |
—
Lolo
from
Cleveland, OH
on
August 10th, 2020
Happy so far.
| Sign up was easy. | |||
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| Likely to recommend |
—
Happy So Far.
from
North Royalton, OH
on
June 23rd, 2020
Saving me money
| Was paying too much with other company. | |||
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| Likely to recommend |
—
Fishrman
from
Ansonia, OH
on
June 11th, 2020
Best price for my budget
| I always look at the Apples to Apples report for an idea as to which company offers the best price for the money. This company is the best for Akron Ohio, so it was easy to select. It was also easy to fill out an application on line, so I am relieved that I made a good choice with Constellation. | |||
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| Likely to recommend |
—
Kathy McIntyre
from
Akron, OH
on
October 29th, 2019
Price
| I am happy that I am still able to get a decent rate. I was looking for a company that had a 3 year contract. | |||
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| Likely to recommend |
—
Wendy Turner
from
Ashtabula, OH
on
August 10th, 2019
Most Recent 4 Star Reviews
4 Customer Reviews Written Overall
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| Likely to recommend |
New customer review
| I shopped around till I found the best rate! | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
James Stewart
from
Springfield, OH
on
October 9th, 2021
Electricity
| Conversion went smoothly and I savemoney | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Margaret Berold
from
Mason, OH
on
August 3rd, 2021
Easy to work with.
| Good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kelly
from
Lewisburg, OH
on
April 5th, 2021
Switched to Constellation
| Been with Constellation over a month. Service and billing just starting. Pleased with speed of transfer from previous supplier. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Greg Landrum
from
Piqua, OH
on
May 15th, 2019
Most Recent 3 Star Reviews
2 Customer Reviews Written Overall
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| Likely to recommend |
No issues
| We had no issues switching or issues with billing so never had to call customer service | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ne Ohio
from
Akron, OH
on
March 13th, 2021
Still getting electricity
| Just effective this month | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Whiz
from
Canfield, OH
on
July 21st, 2020
Most Recent 2 Star Reviews
2 Customer Reviews Written Overall
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| Likely to recommend |
Issues being an AEP Ohio Customer
| It is time for me to sign up for a new electric supplier. I found a great rate at Constellation for 36 months. I tried to sign up on line, and kept getting an error code. I called in and spoke to a rep, who told me that since my SDI started with "000" I was not an AEP Ohio customer, I was actually with AEP Columbus Southern Power, which changed my rate from .549 to .579...pennies, I know however I was concerned that there would be issues with my bill because I knew I was, in fact an AEP Ohio customer (have been for 13 years...in the same residence). So I called AEP to verify with my name, address, account number, etc that I was indeed an AEP Ohio customer, and she says "Yes, you are definitely our customer". So I called Constellation again, trying to let them know I got verification that I was an AEP Ohio customer. Due to an error in their system, they cannot process me that way, they "have to process me as AEP Columbus Southern Power". I told the supervisor, George, that there must be an error in their system, and that I could not go forward with setting up my account because I was lacking faith in their system. I returned to the PUCO website and went to the next lowest price, which was .579 with Direct Energy, entered the same information that I gave Constellation (name, address, SDI, AEP Ohio) and the order was processed in less than a minute. Frustrating to know I wasted so much time today TRYING to give someone my business...but I wanted to put it in writing that you all need to check your system...it's wrong! | |||
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| Likely to recommend |
—
#outgoesthelights
from
Columbus, OH
on
February 5th, 2019
Constellation
| Took too long for the supplier to change over to Constellation and then from Constellation to my next supplier. However, this may be a problem with our Electric Company. At the end of my contract, my electric jumped really high with Constellation so I switched again to a different company. | |||
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| Likely to recommend |
—
Jan
from
Beachwood, OH
on
February 4th, 2019
Most Recent 1 Star Reviews
7 Customer Reviews Written Overall
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| Account Management | |
| Likely to recommend |
How Irritating Can You Get?
| From the moment I signed on with Constellation, I was barraged with constant emails, phone calls, and snail mail to get me to do install their junk stuff, promote them to my friends and relatives, and just being a general nuance. I told one of their staff that if they don't leave me alone, I going to cancel with them choose someone else even if it means higher rates. That finally stopped the ongoing irritations. | |||
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| Likely to recommend |
—
I Don't Want Your Stupid Stuff
from
Xenia, OH
on
May 18th, 2021
Not provided as promised
| Sign up for a 3 year plan at what I thought was a fantastic rate .Was suppose to go into effect in March Just got bill and found that it was not switched. Now I have to call and be aggravated and find out what happened. Why bother sending email and conformation letters regarding the plan | |||
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| Likely to recommend |
—
Aggravated
from
Aurora, OH
on
March 30th, 2021
Billed almost double
| Since change, my billed almost double in price. There was no saving, just increase. Looking for another company. | |||
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| Likely to recommend |
—
Cherie C Naylor
from
Cleveland, OH
on
January 4th, 2021
Never got to use them. Bandits
| Tomorrow Energy is still on my Duke bill and they are changing the rate every month: Low was 0.059 and high was 0.140.Trying to find out why. Who regulates this PCU and how do I get rid of these thieves. We are retired and on a fixed budget and this hurts. | |||
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| Likely to recommend |
—
Bandits
from
Hamilton, OH
on
January 18th, 2020
Wanted to go back to our orginal provider
| We did not realize our city we live in went into a contract with this company and how we found out was getting our first bill which was way higher then we had been paying before. I have made more phone calls then i care to say and even have an email from rosa a supervisor telling me i had been removed from the program and back too my orginal electric company. Got another bill with even more charges from them and literally called customer service again to have an agent laugh i dont think its funny in any way. This issue was suppose to have been resolved already but of course its not. Horrible customer service... Im following the steps and my next step is the bbb on this company. You better stick with aep guys this company here is a joke! | |||
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| Likely to recommend |
—
William Brewer
from
Reynoldsburg, OH
on
September 3rd, 2019
Expensive
| Wayyy to expensive! | |||
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| Likely to recommend |
—
Marissa
from
Cleveland, OH
on
April 12th, 2019
Door to Door employee RUDE and Obnoxious
|
Just within the past hour, I had a young man, literally beating on my door. Upon answering, he introduced himself. I immediately told him that I was not interested. (my time is precious, as I am sure his is too) He proceed to explain that he was not selling anything. Again, I told him and very politely that I was not interested, at all. He then insisted on arguing with me, why I should listen. NOW, my patience is growing thin. I asked him to leave. He stated that I was rude. NOW, He's a stranger that showed up on my doorstep. I did NOT call and ask him to come to my house. I did not ask him to BEAT upon my front door. Short, He was not WELCOME. I had asked him to leave several times which he refused to do. All he wantred to do was argue. I suggest that YOU Better, Train and educate your employees. They're behaviour is a direct reflection of CONSTELLATION ENERGY. He didn't leave until I closed the door. |
|||
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| Likely to recommend |
—
Rude & Obnoxious
from
Cleveland, OH
on
October 16th, 2018
Gas Plans & Rates
Recommended Plans
All Plans
2 Year Fixed Rate
24 Month Fixed Rate
24 month
Fixed Rate
Fixed Rate
24 Month Fixed Rate
$0.655 / ccf
13.1%
under market rate
Monthly Recurring Charge: $0.00
Compared to the current Columbia Gas rate of $0.7541 / ccf
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
$0.655 per ccf
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$0.0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Popular Plan
30 Month Fixed Rate
30 month
Fixed Rate
Fixed Rate
Fixed Rate 30 with $50 Reward
$0.655 / ccf
13.1%
under market rate
Monthly Recurring Charge: $0.00
Compared to the current Columbia Gas rate of $0.7541 / ccf
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
$0.655 per ccf
Rate Type:
Fixed Rate
Term Length:
30 months
Early Termination Fee:
$100.0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Plan Name
Company
/ Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
30 month
Fixed Rate
Fixed Rate
$0.655 / ccf
13.1%
under market rate
Compared to the current Columbia Gas rate of $0.7541 / ccf
$0.00
monthly recurring charge
24 Month Fixed Rate
Info
24 month
Fixed Rate
Fixed Rate
$0.655 / ccf
13.1%
under market rate
Compared to the current Columbia Gas rate of $0.7541 / ccf
$0.00
monthly recurring charge
SureLock 24
Info
24 month
Fixed Rate
Fixed Rate
$0.659 / ccf
12.6%
under market rate
Compared to the current Columbia Gas rate of $0.7541 / ccf
$0.00
monthly recurring charge
Preferred 12-Month
Info
12 month
Fixed Rate
Fixed Rate
$0.659 / ccf
12.6%
under market rate
Compared to the current Columbia Gas rate of $0.7541 / ccf
$0.00
monthly recurring charge
Monthly Plan
Info
1 month
Variable Rate
Variable Rate
$0.675 / ccf
10.5%
under market rate
Compared to the current Columbia Gas rate of $0.7541 / ccf
$0.00
monthly recurring charge
SureLock 12
Info
12 month
Fixed Rate
Fixed Rate
$0.689 / ccf
8.6%
under market rate
Compared to the current Columbia Gas rate of $0.7541 / ccf
$0.00
monthly recurring charge
12 Month Fixed Rate
Info
12 month
Fixed Rate
Fixed Rate
$0.699 / ccf
7.3%
under market rate
Compared to the current Columbia Gas rate of $0.7541 / ccf
$0.00
monthly recurring charge
18 month
Fixed Rate
Fixed Rate
$0.699 / ccf
7.3%
under market rate
Compared to the current Columbia Gas rate of $0.7541 / ccf
$0.00
monthly recurring charge
Managed Rate 12
Info
12 month
Indexed Rate
Indexed Rate
$0.699 / ccf
7.3%
under market rate
Compared to the current Columbia Gas rate of $0.7541 / ccf
$0.00
monthly recurring charge
Safe Harbor 36
Info
36 month
Fixed Rate
Fixed Rate
$0.699 / ccf
7.3%
under market rate
Compared to the current Columbia Gas rate of $0.7541 / ccf
$0.00
monthly recurring charge
RescueLock 12
Info
12 month
Fixed Rate
Fixed Rate
$0.719 / ccf
4.7%
under market rate
Compared to the current Columbia Gas rate of $0.7541 / ccf
$0.00
monthly recurring charge
