Constellation Customer Reviews (Updated July 2025)

Updated as of July 02, 2025

The best review categories for Constellation are the order experience, with an average of 4.1 stars, and their customer service, with an average of 4.1 stars.

Reviews Overall

3rd

Plans & Pricing

3rd

Order Experience

4th

Customer Service

4th

Billing & Acct Mgmt

3rd

Likely to Recommend

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Reviews by Star

OH Energy Ratings's Gold Tier Providers are the best of the best in Ohio electric. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Ohio electric market.

Review from Jamie

Wonderful

I couldn't be happier.

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— Jamie from Jacksonville on October 17th, 2012

You made our day! Were always happy to hear about positive experiences from our customers

— Constellation

Most Recent 5 Star Reviews

52 Customer Reviews Written Overall

Read All 5 Star Reviews

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Happy customer

No problem.

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— Pat from Jefferson, OH on January 1st, 2025

Were is the Constellation energy for Gas and Electric

I would like to know why I'm still with IGS and Center Point Energy hasn't switched from IGS to Constellation?

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— Chris Nimmer from on August 13th, 2024

Review

Very smooth transition

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— Gayle Dirk from Willoughby, OH on May 21st, 2024

New electric supplier

So far it is great

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— Harry Levan from Akron, OH on May 14th, 2024

First Church of Lima

They were very friendly and helpful with all of my questions. I believe that they have a great plan and I have recommended them to others.

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— Paul Offenbacher from Lima, OH on May 11th, 2024

Saving money

Aep raised my rate from 6.5 to 1 point something so I switched to a new supplier I saved money for approximately 6 months then they jump my rate I switched to constellation and got my rate back down however AEP is still crushing me on the delivery charge there should be some kind of a law stopping AEP from their price gouging since everybody is stuck using them for a distributor. With constellation my bill is only about $170 a month but then you have to add aep's $250 distribution charge on top of that and throw in some taxes and lo and behold you're up over $400 every month again. Try paying that on a measly disability check, should I eat or pay my electric bill?

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— Martin from Marietta, OH on February 24th, 2024

5 Star

Very pleased

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— Red from Sylvania, OH on November 26th, 2023

Good company

Great move

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— Adam from South Vienna, OH on October 24th, 2023

Best around

Never let you down

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— Marsha from Maple Heights, OH on September 16th, 2023

Njh

They were very helpful and kind.

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— Harlamertswoman@gmail.com from Ohio City, OH on August 25th, 2023

Pleased

Everything seems to work fine.

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— Fred from Toledo, OH on August 14th, 2023

Seamless

Switch from First Energy to constellation was easy.

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— Spankster from Painesville, OH on August 9th, 2023

Constellation review

So far I am satisfied

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— Clarence Frampton from Fremont, OH on August 6th, 2023

Pleasantly Surprised

Constellation made it easy to understand to purchase electricity. They offered a competitive price per kWh with a fixed rate for 3 years. A representative called me to ask if I had any concerns or questions.

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— William Burke from Vienna, OH on July 26th, 2023

Good Service!

No problem with ordering. Customer Service is very professional and patient. Overall excellent experience. Thank you and God Bless!

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— Bert & Teresa Varner from Youngstown, OH on July 20th, 2023

Awesome company. Great rates

We got a better rate than we had with our former company, and it is fixed and less. It pays to use the apples to apples comparison chart.

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— Kriss In Brecksville from Brecksville, OH on July 19th, 2023

Saving me money

It was very easy to switch over to Constellation, and it has already saved us money on our gas and electric bills.

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— Charlene McCarty from Dayton, OH on July 16th, 2023

Electric Service

My bill has gone down due to signing up with Constellation! I am pleased with the ease of signup process. Their prices were the lowest & I am glad I switched.

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— Karen Russ from Mentor, OH on July 13th, 2023

5 stars for dealing with Constellation as a company.

Pleased with the knowledge and professional attitude of the personnel I dealt with at Constellation.

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— A Mcd from Atwater, OH on July 10th, 2023

Switching to Constellation

It was fast and easy to switch to Constellation.

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— Michelle from Cleveland, OH on July 10th, 2023

Grateful and pleased

After long and careful research, I chose Constellation because of their information and reviews. It was, without a doubt, one of the best decisions I've ever made.

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— Jose Navarro from Lorain, OH on July 7th, 2023

Happy with Constellation!

My experience couldn't have been better! I am very happy with their service and customer interaction.

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— Dorothy Bench from Medina, OH on July 4th, 2023

Constellation lives up to their word.

When I found out that my company was raising their rates I went shopping. Constellation had a good price and were very kind in helping me understand the whole process.

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— Granny from London, OH on July 2nd, 2023

Easy experience

Everything has gone off without a hitch!

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— Mp from Ashtabula, OH on June 30th, 2023

Constellation is #1!

Everything from contact, to start up to receiving my money saving electric has been absolutely easy, transparent and the best customer service. I highly recommend Constellation as your electric supplier!

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— SkyEnglish from Olmsted Falls, OH on June 29th, 2023

Unbelievable savings

Im S0000 freakin thankful for the ability to choose our electric provides, I was sceptic but mmoved forward and switched companies from AES to you and it blew me away and shocked me,,,, my bill went from 290.00S to the 140.00S more than half of whati was paying im saving over $ 150.00 a month now.... absolutley recommend everyone to switch to you,,, THANK U SO DAMN MUCH,
Ray Cowboy Asbury

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— COWBOY from Urbana, OH on June 25th, 2023

Good rate

Very good customer service clear understanding plans

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— Joe from Mentor, OH on May 30th, 2023

Happy Customer

Switching to Constellation was simple and the price/terms great.

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— Michael from Willoughby, OH on May 20th, 2023

Christine

Easy experience in switching carriers.

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— Christine from Painesville, OH on December 22nd, 2022

Glad I changed

Cut my bill in half.

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— Brian from Oregonia, OH on December 16th, 2022

Constellation was an outstanding supplier.

I found that Constellation did everything they said they would do.

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— Constellation from Cleveland, OH on October 30th, 2022

Energy Provider Selection

Selecting a provider was virtually seamless for Electricity. You choose your plan, go through entering the info, submit, and wait to hear back. You get a confirmation from both Constellation and your supplier to confirm your selection.

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— Ease Of Selection from West Chester, OH on August 10th, 2022

New customer

Liked the price they offered. Customer Service was professional and friendly.

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— Theresa from Canal Fulton, OH on July 11th, 2022

Best rate!

I just received my first bill after signing with Constellation. I was very pleased with the lower bill. Signing with them was very easy. I got a fixed rate for 3 years.

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— JAG from Fort Recovery, OH on July 9th, 2022

Huge Savings

Huge difference in our bill!
From almost $180 to less than $130

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— TGruver from Middletown, OH on May 7th, 2022

Great company

We just switched about 2mos. ago. We don't have any complaints and so far the experience has been good.

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— Susan Werner from Broadview Heights, OH on January 30th, 2022

Constellation

I chose the best term and the most competitive rate!

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— Paul/Tiffany Dilley from Mansfield, OH on December 30th, 2021

Will be renewing contract.

I really like how you keep customer's informed of their usage. Thanks

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— Eva from Columbus, OH on December 12th, 2021

Fossil fuel needed.

In the short amount of time weve been with Constellation it has been good.

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— TonyH from 43303 on November 20th, 2021

Best rate

Easy to work with and the best rate at this time.

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— Marge from Ashtabula, OH on November 10th, 2021

Most Recent 4 Star Reviews

19 Customer Reviews Written Overall

Read All 4 Star Reviews

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Gas provider

Constellation representative was very helpful in answering my questions and I recommend Constellation.

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— Gas Provider Help from North Canton, OH on June 13th, 2024

Good Deal with Constellation

They were the price to beat, and no one came close.

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— Shari from Kent, OH on May 26th, 2024

Why I chose Constellation

I chose constellation for two special reasons . 1 a 36 month contract . 2 price .

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— Dennis Anderson from Middletown, OH on May 5th, 2024

To new!

I don't think it has changed yet or just changed so not a lot to report

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— Robert Chittenden from Wooster, OH on July 23rd, 2023

Bill went way up!!!!!!!!!!!

Bill went way up but experience was great

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— from Akron, OH on July 22nd, 2023

A little confusion. Easily cleared up.

Upon getting what I thought was first bill it had an inappropriate rate assigned to it. Called customer service and was explained meter reading date was the issue. Subsequent bill was correct.

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— Mark from Medina, OH on July 14th, 2023

AOK

SO FAR- SO GOOD

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— T C LOWER from Mentor, OH on June 30th, 2023

Great

Was easy to switch over to constillation and a good price for 3 yrs.

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— Rockr from Mentor, OH on June 28th, 2023

Smooth transition

Switching over was easy and the new plan will keep costs under control

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— Amharts from Dayton, OH on November 7th, 2022

Some savings

Constellation provides straight forward savings without an Early Termination fee.

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— Gerry R from Stow, OH on November 7th, 2022

Good choice

Much lower rates than we were paying. Easy to switch

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— CG from Dayton, OH on October 5th, 2022

Initial review

Too early to tell but rates are comparable to others

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— Pat from Dayton, OH on August 7th, 2022

Good service

Had no problems with any part of the order process other than length of time to complete my order

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— Frank from Dayton, OH on July 18th, 2022

Friendly, helpful people.

When I had questions and when I told them I was considering changing my plan, everyone was still super nice and friendly.

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— Nancy V from Northfield, OH on February 17th, 2022

Switching to Constellation from Energy Harbor

Constellation had the best price over all others for a 3 year fixed plan. The sign-up process was very easy and I am happy to be one of their customers for my electric service.

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— Dan Scott from Ashland, OH on January 5th, 2022

New customer review

I shopped around till I found the best rate!

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— James Stewart from Springfield, OH on October 9th, 2021

Electricity

Conversion went smoothly and I savemoney

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— Margaret Berold from Mason, OH on August 3rd, 2021

Easy to work with.

Good

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— Kelly from Lewisburg, OH on April 5th, 2021

Switched to Constellation

Been with Constellation over a month. Service and billing just starting. Pleased with speed of transfer from previous supplier.

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— Greg Landrum from Piqua, OH on May 15th, 2019

Most Recent 3 Star Reviews

7 Customer Reviews Written Overall

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New

Good

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— Barb from Lebanon, OH on February 26th, 2024

Slow transition

Signed up for gas service on 12/4. I have experienced 2 billing cycles now with no change is price. Still billed by my previous supplier.

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— Tom S from Vandalia, OH on February 5th, 2024

Review

I got this before I got my 1st bill

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— ? from Dayton, OH on August 18th, 2022

Higher priced

Think AEP has a lower rate with the same terms

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— James from Lima, OH on May 2nd, 2022

In different

Easy to sign up on line have not had any human interaction as of this time. Only been a customer for about one month - seemed like it took a while to become a customer after signing up. A much better rate than my previous gas supplier. Time will tell - invite me several months from now to do another review.

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— Dave from Ashtabula, OH on February 17th, 2022

No issues

We had no issues switching or issues with billing so never had to call customer service

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— Ne Ohio from Akron, OH on March 13th, 2021

Still getting electricity

Just effective this month

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— Whiz from Canfield, OH on July 21st, 2020

Most Recent 2 Star Reviews

7 Customer Reviews Written Overall

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Cost

What I literally use a month runs anywhere from $5 to $17 a month. BUT they charge/bill me anywhere from $52 to $73 a month

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— Diana Smith from Madison, OH on June 3rd, 2024

High Electric Charges 2308 St. Rt. 28 Goshen OH 45122

Last billing period my bill was for $544.00. Even though this was a colder than normal period, it was way high for this small 2 br house. Was I getting the Constellation rate for that period?

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— Daniel J. Dickten from Goshen, OH on February 9th, 2024

Went from happy to screwed over

Bummed completely after customer service experience

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— Mardie from Ashtabula, OH on August 10th, 2023

This sucks!

I only signed up a couple months ago, and I got a bill today that is almost twice as much as it was before I joined. I do plan to cancel as soon as I get time to call them.

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— James K from Cleveland, OH on July 19th, 2023

Customer No Service!

Constellation sent letter thanking me for my request for level billing.
I did not order that.
Tried calling their customer service number for the last 3 weeks at various times during the day.
You remain on hold listening to messages about how important your call is to them.
After several calls remaining on hold for 35 mins. I was cut off.
Exactly the same cut off time waiting on 7 calls to them.
Ive sent requests for change back to actual usage billing online 3 times in the last 2 months.
Recording says you can send email.
Tried that, no response.
Promised gift card after first 3 months of service for signing up for their electric service.
Still waiting.
They were the lowest cost electricity provider.
Once you sign up they are gone.
Promotional gift cards are promises with no delivery,

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— Art from Troy, OH on January 13th, 2023

Issues being an AEP Ohio Customer

It is time for me to sign up for a new electric supplier. I found a great rate at Constellation for 36 months. I tried to sign up on line, and kept getting an error code. I called in and spoke to a rep, who told me that since my SDI started with "000" I was not an AEP Ohio customer, I was actually with AEP Columbus Southern Power, which changed my rate from .549 to .579...pennies, I know however I was concerned that there would be issues with my bill because I knew I was, in fact an AEP Ohio customer (have been for 13 years...in the same residence). So I called AEP to verify with my name, address, account number, etc that I was indeed an AEP Ohio customer, and she says "Yes, you are definitely our customer". So I called Constellation again, trying to let them know I got verification that I was an AEP Ohio customer. Due to an error in their system, they cannot process me that way, they "have to process me as AEP Columbus Southern Power". I told the supervisor, George, that there must be an error in their system, and that I could not go forward with setting up my account because I was lacking faith in their system. I returned to the PUCO website and went to the next lowest price, which was .579 with Direct Energy, entered the same information that I gave Constellation (name, address, SDI, AEP Ohio) and the order was processed in less than a minute. Frustrating to know I wasted so much time today TRYING to give someone my business...but I wanted to put it in writing that you all need to check your system...it's wrong!

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— #outgoesthelights from Columbus, OH on February 5th, 2019

Constellation

Took too long for the supplier to change over to Constellation and then from Constellation to my next supplier. However, this may be a problem with our Electric Company. At the end of my contract, my electric jumped really high with Constellation so I switched again to a different company.

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— Jan from Beachwood, OH on February 4th, 2019

Most Recent 1 Star Reviews

17 Customer Reviews Written Overall

Read All 1 Star Reviews

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My Experience and account

No contact, no bill no money, please contact me ASAP at 216-468-2600
Adam

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— Adam Berggrun from Cleveland, OH on July 11th, 2023

No contract with Constellation

Please, understand that I have canceled my account with Constellation. I was still bound by another contract when I applied. I was told by a third party that my contract with the other company was expiring on June 1st.

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— Roger from Akron, OH on July 7th, 2023

They cancelled ME!

I was happy to sign up with Constellation for electricity. A rep called to welcome me to Constellation about a month ago. Then this week I got a letter saying I was cancelled. No reason. So it was back to Apples to Apples to find another supplier.

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— Betsy from Youngstown, OH on May 29th, 2023

Bad customer service

Been on hold with your company for 4 hours 3 different numbers. Just to join Trumbull Co. Aggregate. Shameful your company is our only choice

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— Gm from Mineral Ridge, OH on January 30th, 2023

Change in price of electric

The day I signed up the rate was 5.99, The price they gave me was 8.49. I talked to them about it and they said that they couldn't find the rate that I claimed was listed on July 18 or 19.

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— N Fox from Mansfield, OH on September 21st, 2022

Too early to review

It has been 2 months since I signed up with Constellation as my natural gas provider. The actual switch did not occur until 27 July and I have yet seen an invoice from Center Point with Constellation on the invoice. Meanwhile, Constellation has enrolled me in their reward point program as invoices catch up.

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— Tim Ringler from Springboro, OH on August 21st, 2022

They disregard rejection

My daughter expressed interest in changing the constellation but the electric is in my name so she gave them my email address and after being prompted many times to complete registration and not doing so, they went ahead and subscribed me. Their prices are so much higher than others available I would never have chosen them but they moved forward without my consent.

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— Lindy58 from Mansfield, OH on July 19th, 2022

Bad sign up day

Signed up on line,received a phone call welcoming me and went over my info.was told it would take a while to take affect.receieved at least 4 follow up calls that billing no.from my current provider was not correct.I gave them the info.every time,and ended up getting additional calls about the same thing,so I told them how many times that same account number was given without success so just cancel my sign up.this went on for weeks that they would call me with the same problem.

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— Sign Up Problem from Loveland, OH on July 8th, 2022

Terrible

So, I signed up in April, then come June I get a letter that they had my account number wrong, which I don't know how I could mess that up if I am looking at my bill when I enter it.... but anyways. I call to fix the issue, now after the rates went up I have to sign up for their services again at the current rate. Such a rip..... I signed up for a 5.9 rate in April, signed the contract. Then get this BS and have to sign up for the new rate of .94.... Tell me that doesn't sound fishy.

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— LSD2014 from Dayton, OH on July 7th, 2022

Constellation Uncooperative Customer Service

I have used various utility services to purchase energy supplies for many years and have never encountered a company to automatically renew my subscription to their program after my program period has expired. However Constellation does. After my 3 years was up with Constellation I found another service at a much lower cost so I set up a subscription with a new company. To my surprise I received a notice that since I chose another service Constellation sent me a notice that they were charging me a $25 fee because I enrolled with another company after my 3 years were up. I contracted Constellation's Customer Service department and they refused to drop that fee. Please be VERY cautious when considering Constellation! I will never deal with them again!

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— Unhappy Former Customer from Fremont, OH on December 2nd, 2021

How Irritating Can You Get?

From the moment I signed on with Constellation, I was barraged with constant emails, phone calls, and snail mail to get me to do install their junk stuff, promote them to my friends and relatives, and just being a general nuance. I told one of their staff that if they don't leave me alone, I going to cancel with them choose someone else even if it means higher rates. That finally stopped the ongoing irritations.

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— I Don't Want Your Stupid Stuff from Xenia, OH on May 18th, 2021

Not provided as promised

Sign up for a 3 year plan at what I thought was a fantastic rate .Was suppose to go into effect in March Just got bill and found that it was not switched. Now I have to call and be aggravated and find out what happened. Why bother sending email and conformation letters regarding the plan

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— Aggravated from Aurora, OH on March 30th, 2021

Billed almost double

Since change, my billed almost double in price. There was no saving, just increase. Looking for another company.

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— Cherie C Naylor from Cleveland, OH on January 4th, 2021

Never got to use them. Bandits

Tomorrow Energy is still on my Duke bill and they are changing the rate every month: Low was 0.059 and high was 0.140.Trying to find out why. Who regulates this PCU and how do I get rid of these thieves. We are retired and on a fixed budget and this hurts.

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— Bandits from Hamilton, OH on January 18th, 2020

Wanted to go back to our orginal provider

We did not realize our city we live in went into a contract with this company and how we found out was getting our first bill which was way higher then we had been paying before. I have made more phone calls then i care to say and even have an email from rosa a supervisor telling me i had been removed from the program and back too my orginal electric company. Got another bill with even more charges from them and literally called customer service again to have an agent laugh i dont think its funny in any way. This issue was suppose to have been resolved already but of course its not. Horrible customer service... Im following the steps and my next step is the bbb on this company. You better stick with aep guys this company here is a joke!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— William Brewer from Reynoldsburg, OH on September 3rd, 2019

Expensive

Wayyy to expensive!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Marissa from Cleveland, OH on April 12th, 2019

Door to Door employee RUDE and Obnoxious

Just within the past hour, I had a young man, literally beating on my door. Upon answering, he introduced himself. I immediately told him that I was not interested. (my time is precious, as I am sure his is too) He proceed to explain that he was not selling anything. Again, I told him and very politely that I was not interested, at all. He then insisted on arguing with me, why I should listen. NOW, my patience is growing thin. I asked him to leave. He stated that I was rude.
NOW, He's a stranger that showed up on my doorstep. I did NOT call and ask him to come to my house. I did not ask him to BEAT upon my front door. Short, He was not WELCOME. I had asked him to leave several times which he refused to do. All he wantred to do was argue.
I suggest that YOU Better, Train and educate your employees. They're behaviour is a direct reflection of CONSTELLATION ENERGY. He didn't leave until I closed the door.