Updated as of April 07, 2025
The best review categories for Constellation are the order experience, with an average of 4.1 stars, and their customer service, with an average of 4.1 stars.
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Review from Jamie
Wonderful
| I couldn't be happier. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jamie
from
Jacksonville
on
October 17th, 2012
You made our day! Were always happy to hear about positive experiences from our customers
— Constellation
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Were is the Constellation energy for Gas and Electric
| I would like to know why I'm still with IGS and Center Point Energy hasn't switched from IGS to Constellation? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chris Nimmer
from
on
August 13th, 2024
Review
| Very smooth transition | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gayle Dirk
from
Willoughby, OH
on
May 21st, 2024
New electric supplier
| So far it is great | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Harry Levan
from
Akron, OH
on
May 14th, 2024
First Church of Lima
| They were very friendly and helpful with all of my questions. I believe that they have a great plan and I have recommended them to others. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Paul Offenbacher
from
Lima, OH
on
May 11th, 2024
Saving money
| Aep raised my rate from 6.5 to 1 point something so I switched to a new supplier I saved money for approximately 6 months then they jump my rate I switched to constellation and got my rate back down however AEP is still crushing me on the delivery charge there should be some kind of a law stopping AEP from their price gouging since everybody is stuck using them for a distributor. With constellation my bill is only about $170 a month but then you have to add aep's $250 distribution charge on top of that and throw in some taxes and lo and behold you're up over $400 every month again. Try paying that on a measly disability check, should I eat or pay my electric bill? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Martin
from
Marietta, OH
on
February 24th, 2024
5 Star
| Very pleased | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Red
from
Sylvania, OH
on
November 26th, 2023
Good company
| Great move | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Adam
from
South Vienna, OH
on
October 24th, 2023
Best around
| Never let you down | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Marsha
from
Maple Heights, OH
on
September 16th, 2023
Njh
| They were very helpful and kind. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Harlamertswoman@gmail.com
from
Ohio City, OH
on
August 25th, 2023
Pleased
| Everything seems to work fine. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Fred
from
Toledo, OH
on
August 14th, 2023
Seamless
| Switch from First Energy to constellation was easy. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Spankster
from
Painesville, OH
on
August 9th, 2023
Constellation review
| So far I am satisfied | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Clarence Frampton
from
Fremont, OH
on
August 6th, 2023
Pleasantly Surprised
| Constellation made it easy to understand to purchase electricity. They offered a competitive price per kWh with a fixed rate for 3 years. A representative called me to ask if I had any concerns or questions. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
William Burke
from
Vienna, OH
on
July 26th, 2023
Good Service!
| No problem with ordering. Customer Service is very professional and patient. Overall excellent experience. Thank you and God Bless! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bert & Teresa Varner
from
Youngstown, OH
on
July 20th, 2023
Awesome company. Great rates
| We got a better rate than we had with our former company, and it is fixed and less. It pays to use the apples to apples comparison chart. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kriss In Brecksville
from
Brecksville, OH
on
July 19th, 2023
Saving me money
| It was very easy to switch over to Constellation, and it has already saved us money on our gas and electric bills. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Charlene McCarty
from
Dayton, OH
on
July 16th, 2023
Electric Service
| My bill has gone down due to signing up with Constellation! I am pleased with the ease of signup process. Their prices were the lowest & I am glad I switched. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Karen Russ
from
Mentor, OH
on
July 13th, 2023
5 stars for dealing with Constellation as a company.
| Pleased with the knowledge and professional attitude of the personnel I dealt with at Constellation. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
A Mcd
from
Atwater, OH
on
July 10th, 2023
Switching to Constellation
| It was fast and easy to switch to Constellation. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Michelle
from
Cleveland, OH
on
July 10th, 2023
Grateful and pleased
| After long and careful research, I chose Constellation because of their information and reviews. It was, without a doubt, one of the best decisions I've ever made. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jose Navarro
from
Lorain, OH
on
July 7th, 2023
Happy with Constellation!
| My experience couldn't have been better! I am very happy with their service and customer interaction. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dorothy Bench
from
Medina, OH
on
July 4th, 2023
Constellation lives up to their word.
| When I found out that my company was raising their rates I went shopping. Constellation had a good price and were very kind in helping me understand the whole process. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Granny
from
London, OH
on
July 2nd, 2023
Easy experience
| Everything has gone off without a hitch! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mp
from
Ashtabula, OH
on
June 30th, 2023
Constellation is #1!
| Everything from contact, to start up to receiving my money saving electric has been absolutely easy, transparent and the best customer service. I highly recommend Constellation as your electric supplier! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
SkyEnglish
from
Olmsted Falls, OH
on
June 29th, 2023
Unbelievable savings
|
Im S0000 freakin thankful for the ability to choose our electric provides, I was sceptic but mmoved forward and switched companies from AES to you and it blew me away and shocked me,,,, my bill went from 290.00S to the 140.00S more than half of whati was paying im saving over $ 150.00 a month now.... absolutley recommend everyone to switch to you,,, THANK U SO DAMN MUCH,
Ray Cowboy Asbury |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
COWBOY
from
Urbana, OH
on
June 25th, 2023
Good rate
| Very good customer service clear understanding plans | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Joe
from
Mentor, OH
on
May 30th, 2023
Happy Customer
| Switching to Constellation was simple and the price/terms great. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Michael
from
Willoughby, OH
on
May 20th, 2023
Christine
| Easy experience in switching carriers. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Christine
from
Painesville, OH
on
December 22nd, 2022
Glad I changed
| Cut my bill in half. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brian
from
Oregonia, OH
on
December 16th, 2022
Constellation was an outstanding supplier.
| I found that Constellation did everything they said they would do. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Constellation
from
Cleveland, OH
on
October 30th, 2022
Energy Provider Selection
| Selecting a provider was virtually seamless for Electricity. You choose your plan, go through entering the info, submit, and wait to hear back. You get a confirmation from both Constellation and your supplier to confirm your selection. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ease Of Selection
from
West Chester, OH
on
August 10th, 2022
New customer
| Liked the price they offered. Customer Service was professional and friendly. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Theresa
from
Canal Fulton, OH
on
July 11th, 2022
Best rate!
| I just received my first bill after signing with Constellation. I was very pleased with the lower bill. Signing with them was very easy. I got a fixed rate for 3 years. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
JAG
from
Fort Recovery, OH
on
July 9th, 2022
Huge Savings
|
Huge difference in our bill! From almost $180 to less than $130 |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
TGruver
from
Middletown, OH
on
May 7th, 2022
Great company
| We just switched about 2mos. ago. We don't have any complaints and so far the experience has been good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Susan Werner
from
Broadview Heights, OH
on
January 30th, 2022
Constellation
| I chose the best term and the most competitive rate! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Paul/Tiffany Dilley
from
Mansfield, OH
on
December 30th, 2021
Will be renewing contract.
| I really like how you keep customer's informed of their usage. Thanks | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Eva
from
Columbus, OH
on
December 12th, 2021
Fossil fuel needed.
| In the short amount of time weve been with Constellation it has been good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
TonyH
from
43303
on
November 20th, 2021
Best rate
| Easy to work with and the best rate at this time. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Marge
from
Ashtabula, OH
on
November 10th, 2021
None
| None | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
None
from
Akron, OH
on
November 7th, 2021
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Gas provider
| Constellation representative was very helpful in answering my questions and I recommend Constellation. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gas Provider Help
from
North Canton, OH
on
June 13th, 2024
Good Deal with Constellation
| They were the price to beat, and no one came close. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Shari
from
Kent, OH
on
May 26th, 2024
Why I chose Constellation
| I chose constellation for two special reasons . 1 a 36 month contract . 2 price . | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dennis Anderson
from
Middletown, OH
on
May 5th, 2024
To new!
| I don't think it has changed yet or just changed so not a lot to report | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Robert Chittenden
from
Wooster, OH
on
July 23rd, 2023
Bill went way up!!!!!!!!!!!
| Bill went way up but experience was great | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
from
Akron, OH
on
July 22nd, 2023
A little confusion. Easily cleared up.
| Upon getting what I thought was first bill it had an inappropriate rate assigned to it. Called customer service and was explained meter reading date was the issue. Subsequent bill was correct. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mark
from
Medina, OH
on
July 14th, 2023
AOK
| SO FAR- SO GOOD | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
T C LOWER
from
Mentor, OH
on
June 30th, 2023
Great
| Was easy to switch over to constillation and a good price for 3 yrs. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rockr
from
Mentor, OH
on
June 28th, 2023
Smooth transition
| Switching over was easy and the new plan will keep costs under control | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Amharts
from
Dayton, OH
on
November 7th, 2022
Some savings
| Constellation provides straight forward savings without an Early Termination fee. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gerry R
from
Stow, OH
on
November 7th, 2022
Good choice
| Much lower rates than we were paying. Easy to switch | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
CG
from
Dayton, OH
on
October 5th, 2022
Initial review
| Too early to tell but rates are comparable to others | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pat
from
Dayton, OH
on
August 7th, 2022
Good service
| Had no problems with any part of the order process other than length of time to complete my order | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Frank
from
Dayton, OH
on
July 18th, 2022
Friendly, helpful people.
| When I had questions and when I told them I was considering changing my plan, everyone was still super nice and friendly. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Nancy V
from
Northfield, OH
on
February 17th, 2022
Switching to Constellation from Energy Harbor
| Constellation had the best price over all others for a 3 year fixed plan. The sign-up process was very easy and I am happy to be one of their customers for my electric service. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dan Scott
from
Ashland, OH
on
January 5th, 2022
New customer review
| I shopped around till I found the best rate! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
James Stewart
from
Springfield, OH
on
October 9th, 2021
Electricity
| Conversion went smoothly and I savemoney | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Margaret Berold
from
Mason, OH
on
August 3rd, 2021
Easy to work with.
| Good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kelly
from
Lewisburg, OH
on
April 5th, 2021
Switched to Constellation
| Been with Constellation over a month. Service and billing just starting. Pleased with speed of transfer from previous supplier. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Greg Landrum
from
Piqua, OH
on
May 15th, 2019
Most Recent 3 Star Reviews
7 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
New
| Good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Barb
from
Lebanon, OH
on
February 26th, 2024
Slow transition
| Signed up for gas service on 12/4. I have experienced 2 billing cycles now with no change is price. Still billed by my previous supplier. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tom S
from
Vandalia, OH
on
February 5th, 2024
Review
| I got this before I got my 1st bill | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
?
from
Dayton, OH
on
August 18th, 2022
Higher priced
| Think AEP has a lower rate with the same terms | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
James
from
Lima, OH
on
May 2nd, 2022
In different
| Easy to sign up on line have not had any human interaction as of this time. Only been a customer for about one month - seemed like it took a while to become a customer after signing up. A much better rate than my previous gas supplier. Time will tell - invite me several months from now to do another review. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dave
from
Ashtabula, OH
on
February 17th, 2022
No issues
| We had no issues switching or issues with billing so never had to call customer service | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ne Ohio
from
Akron, OH
on
March 13th, 2021
Still getting electricity
| Just effective this month | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Whiz
from
Canfield, OH
on
July 21st, 2020
Most Recent 2 Star Reviews
7 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Cost
| What I literally use a month runs anywhere from $5 to $17 a month. BUT they charge/bill me anywhere from $52 to $73 a month | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Diana Smith
from
Madison, OH
on
June 3rd, 2024
High Electric Charges 2308 St. Rt. 28 Goshen OH 45122
| Last billing period my bill was for $544.00. Even though this was a colder than normal period, it was way high for this small 2 br house. Was I getting the Constellation rate for that period? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Daniel J. Dickten
from
Goshen, OH
on
February 9th, 2024
Went from happy to screwed over
| Bummed completely after customer service experience | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mardie
from
Ashtabula, OH
on
August 10th, 2023
This sucks!
| I only signed up a couple months ago, and I got a bill today that is almost twice as much as it was before I joined. I do plan to cancel as soon as I get time to call them. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
James K
from
Cleveland, OH
on
July 19th, 2023
Customer No Service!
|
Constellation sent letter thanking me for my request for level billing.
I did not order that. Tried calling their customer service number for the last 3 weeks at various times during the day. You remain on hold listening to messages about how important your call is to them. After several calls remaining on hold for 35 mins. I was cut off. Exactly the same cut off time waiting on 7 calls to them. Ive sent requests for change back to actual usage billing online 3 times in the last 2 months. Recording says you can send email. Tried that, no response. Promised gift card after first 3 months of service for signing up for their electric service. Still waiting. They were the lowest cost electricity provider. Once you sign up they are gone. Promotional gift cards are promises with no delivery, |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Art
from
Troy, OH
on
January 13th, 2023
Issues being an AEP Ohio Customer
| It is time for me to sign up for a new electric supplier. I found a great rate at Constellation for 36 months. I tried to sign up on line, and kept getting an error code. I called in and spoke to a rep, who told me that since my SDI started with "000" I was not an AEP Ohio customer, I was actually with AEP Columbus Southern Power, which changed my rate from .549 to .579...pennies, I know however I was concerned that there would be issues with my bill because I knew I was, in fact an AEP Ohio customer (have been for 13 years...in the same residence). So I called AEP to verify with my name, address, account number, etc that I was indeed an AEP Ohio customer, and she says "Yes, you are definitely our customer". So I called Constellation again, trying to let them know I got verification that I was an AEP Ohio customer. Due to an error in their system, they cannot process me that way, they "have to process me as AEP Columbus Southern Power". I told the supervisor, George, that there must be an error in their system, and that I could not go forward with setting up my account because I was lacking faith in their system. I returned to the PUCO website and went to the next lowest price, which was .579 with Direct Energy, entered the same information that I gave Constellation (name, address, SDI, AEP Ohio) and the order was processed in less than a minute. Frustrating to know I wasted so much time today TRYING to give someone my business...but I wanted to put it in writing that you all need to check your system...it's wrong! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
#outgoesthelights
from
Columbus, OH
on
February 5th, 2019
Constellation
| Took too long for the supplier to change over to Constellation and then from Constellation to my next supplier. However, this may be a problem with our Electric Company. At the end of my contract, my electric jumped really high with Constellation so I switched again to a different company. | |||
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—
Jan
from
Beachwood, OH
on
February 4th, 2019
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My Experience and account
|
No contact, no bill no money, please contact me ASAP at 216-468-2600
Adam |
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—
Adam Berggrun
from
Cleveland, OH
on
July 11th, 2023
No contract with Constellation
| Please, understand that I have canceled my account with Constellation. I was still bound by another contract when I applied. I was told by a third party that my contract with the other company was expiring on June 1st. | |||
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—
Roger
from
Akron, OH
on
July 7th, 2023
They cancelled ME!
| I was happy to sign up with Constellation for electricity. A rep called to welcome me to Constellation about a month ago. Then this week I got a letter saying I was cancelled. No reason. So it was back to Apples to Apples to find another supplier. | |||
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—
Betsy
from
Youngstown, OH
on
May 29th, 2023
Bad customer service
| Been on hold with your company for 4 hours 3 different numbers. Just to join Trumbull Co. Aggregate. Shameful your company is our only choice | |||
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—
Gm
from
Mineral Ridge, OH
on
January 30th, 2023
Change in price of electric
| The day I signed up the rate was 5.99, The price they gave me was 8.49. I talked to them about it and they said that they couldn't find the rate that I claimed was listed on July 18 or 19. | |||
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—
N Fox
from
Mansfield, OH
on
September 21st, 2022
Too early to review
| It has been 2 months since I signed up with Constellation as my natural gas provider. The actual switch did not occur until 27 July and I have yet seen an invoice from Center Point with Constellation on the invoice. Meanwhile, Constellation has enrolled me in their reward point program as invoices catch up. | |||
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—
Tim Ringler
from
Springboro, OH
on
August 21st, 2022
They disregard rejection
| My daughter expressed interest in changing the constellation but the electric is in my name so she gave them my email address and after being prompted many times to complete registration and not doing so, they went ahead and subscribed me. Their prices are so much higher than others available I would never have chosen them but they moved forward without my consent. | |||
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—
Lindy58
from
Mansfield, OH
on
July 19th, 2022
Bad sign up day
| Signed up on line,received a phone call welcoming me and went over my info.was told it would take a while to take affect.receieved at least 4 follow up calls that billing no.from my current provider was not correct.I gave them the info.every time,and ended up getting additional calls about the same thing,so I told them how many times that same account number was given without success so just cancel my sign up.this went on for weeks that they would call me with the same problem. | |||
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Sign Up Problem
from
Loveland, OH
on
July 8th, 2022
Terrible
| So, I signed up in April, then come June I get a letter that they had my account number wrong, which I don't know how I could mess that up if I am looking at my bill when I enter it.... but anyways. I call to fix the issue, now after the rates went up I have to sign up for their services again at the current rate. Such a rip..... I signed up for a 5.9 rate in April, signed the contract. Then get this BS and have to sign up for the new rate of .94.... Tell me that doesn't sound fishy. | |||
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—
LSD2014
from
Dayton, OH
on
July 7th, 2022
Constellation Uncooperative Customer Service
| I have used various utility services to purchase energy supplies for many years and have never encountered a company to automatically renew my subscription to their program after my program period has expired. However Constellation does. After my 3 years was up with Constellation I found another service at a much lower cost so I set up a subscription with a new company. To my surprise I received a notice that since I chose another service Constellation sent me a notice that they were charging me a $25 fee because I enrolled with another company after my 3 years were up. I contracted Constellation's Customer Service department and they refused to drop that fee. Please be VERY cautious when considering Constellation! I will never deal with them again! | |||
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—
Unhappy Former Customer
from
Fremont, OH
on
December 2nd, 2021
How Irritating Can You Get?
| From the moment I signed on with Constellation, I was barraged with constant emails, phone calls, and snail mail to get me to do install their junk stuff, promote them to my friends and relatives, and just being a general nuance. I told one of their staff that if they don't leave me alone, I going to cancel with them choose someone else even if it means higher rates. That finally stopped the ongoing irritations. | |||
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I Don't Want Your Stupid Stuff
from
Xenia, OH
on
May 18th, 2021
Not provided as promised
| Sign up for a 3 year plan at what I thought was a fantastic rate .Was suppose to go into effect in March Just got bill and found that it was not switched. Now I have to call and be aggravated and find out what happened. Why bother sending email and conformation letters regarding the plan | |||
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Aggravated
from
Aurora, OH
on
March 30th, 2021
Billed almost double
| Since change, my billed almost double in price. There was no saving, just increase. Looking for another company. | |||
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—
Cherie C Naylor
from
Cleveland, OH
on
January 4th, 2021
Never got to use them. Bandits
| Tomorrow Energy is still on my Duke bill and they are changing the rate every month: Low was 0.059 and high was 0.140.Trying to find out why. Who regulates this PCU and how do I get rid of these thieves. We are retired and on a fixed budget and this hurts. | |||
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—
Bandits
from
Hamilton, OH
on
January 18th, 2020
Wanted to go back to our orginal provider
| We did not realize our city we live in went into a contract with this company and how we found out was getting our first bill which was way higher then we had been paying before. I have made more phone calls then i care to say and even have an email from rosa a supervisor telling me i had been removed from the program and back too my orginal electric company. Got another bill with even more charges from them and literally called customer service again to have an agent laugh i dont think its funny in any way. This issue was suppose to have been resolved already but of course its not. Horrible customer service... Im following the steps and my next step is the bbb on this company. You better stick with aep guys this company here is a joke! | |||
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—
William Brewer
from
Reynoldsburg, OH
on
September 3rd, 2019
Expensive
| Wayyy to expensive! | |||
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—
Marissa
from
Cleveland, OH
on
April 12th, 2019
Door to Door employee RUDE and Obnoxious
|
Just within the past hour, I had a young man, literally beating on my door. Upon answering, he introduced himself. I immediately told him that I was not interested. (my time is precious, as I am sure his is too) He proceed to explain that he was not selling anything. Again, I told him and very politely that I was not interested, at all. He then insisted on arguing with me, why I should listen. NOW, my patience is growing thin. I asked him to leave. He stated that I was rude. NOW, He's a stranger that showed up on my doorstep. I did NOT call and ask him to come to my house. I did not ask him to BEAT upon my front door. Short, He was not WELCOME. I had asked him to leave several times which he refused to do. All he wantred to do was argue. I suggest that YOU Better, Train and educate your employees. They're behaviour is a direct reflection of CONSTELLATION ENERGY. He didn't leave until I closed the door. |
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—
Rude & Obnoxious
from
Cleveland, OH
on
October 16th, 2018
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