Read Energy Harbor Customer Reviews and Compare Energy Harbor Rates
Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.
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Informational Links
Updated as of September 8, 2026
The best review categories for Energy Harbor are the order experience, with an average of 3.7 stars, and their billing & account management system, with an average of 3.7 stars.
OH Energy Ratings's Silver Tier providers are tremendous Ohio gas companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.
Review from larrylewis
So far so good
| I need more than a monthly cycle to determine performance. Also I need to experience a problem to determine customer service support | |||
| Plans & Pricing | |
| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Larrylewis
from
Springfield, OH
on
April 9th, 2021
We completely understand. But we are confident that you will be blown away by our customer service!Thanks Larry!
— Energy Harbor
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Renewal
| Our 24 month plan expires in July, 2025. Will it automatically renew or do I have to initiate another contract? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Linda P
from
Whitehouse, OH
on
October 22nd, 2024
Energy search
| My community was doing an aggregate but Energy Harbor was still the best price. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bob
from
Warren, OH
on
March 19th, 2024
Happy
| Process was smooth and user friendly. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Leo
from
Maria Stein, OH
on
March 19th, 2024
Great
| Was very easy to understand, I got all the information I needed. No hassle. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dee
from
Toledo, OH
on
February 12th, 2024
Excellent customer service and price
| Signing up with Energy Harbor was easy | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
G Mason
from
North Ridgeville, OH
on
February 8th, 2024
Energy Harbor gets the job done
| I have no complaints | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MAGSQ
from
Zanesville, OH
on
December 25th, 2023
WAC
| I wish I would have signed up earlier! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
WAC
from
Columbus, OH
on
November 13th, 2023
Professional Services for maximum savings
| Very happy that I changed to Energy Harbor. Their professional service and costs savings make it easy on the budget and my life. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Patricia Nowak
from
Holland, OH
on
September 29th, 2023
Easy savings
| Sign up was easy and they gave me great rates for my area | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rikki Life
from
Akron, OH
on
September 29th, 2023
Best electric supplier
| After doing research for the best electric supplier, I found that Energy Harbor has the best-fixed rates. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Char
from
Lucasville, OH
on
September 26th, 2023
We try to be as competitive as possible! Thank you!
— Energy Harbor
Great experience
| Easy and fast. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Thad
from
Berkey, OH
on
September 26th, 2023
Thank you!
— Energy Harbor
Most Recent 3 Star Reviews
2 Customer Reviews Written Overall
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Sketchy
| I just started service with this company and I'm happy with the price. I just received an email from someone that thanked me for a payment and setting up autopay.. I didn't set up auto pay. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gina Brewer
from
Cardington, OH
on
August 19th, 2024
Already a REVIEW even you just get started???
| Nothing to review | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
NO
from
Williamsburg, OH
on
October 17th, 2023
Most Recent 2 Star Reviews
2 Customer Reviews Written Overall
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| Account Management | |
| Likely to recommend |
Promises, promises
| I was promised an Amazon gift card upon switching and leaving a good review of the person who signed me up. No gift card ever came. This review will not be good. The other people i talked to when I call are not too intelligent | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Ljs
from
West Unity, OH
on
February 8th, 2026
My rates are higher than before!
|
Ive been waiting for this to take affect, and it finally did on my most recent monthly bill.
Looking back in my last 6 months of energy bills, I see that my costs are higher than before. To make matters worse, this bill was for the first fall month that I used my electric furnace. It made the comparison that much harder. Why didnt Ohio Energy Ratings provide a sample of the AES bill with highlights where these changes will be highlighted? I consider myself fairly intelligent, but this situation makes me feel uneducated and potentially scammed. The specific company that I chose was by far the best rate at the time. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Karen G
from
Springboro, OH
on
December 29th, 2023
Most Recent 1 Star Reviews
6 Customer Reviews Written Overall
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| Account Management | |
| Likely to recommend |
Plan expired
|
Price skyrocketed
It has now been 3 months since I tried to change to another supplier at about the rate Still getting billed for Energy Harbor rate |
|||
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| Account Management | |
| Likely to recommend |
—
D
from
Broadview Heights, OH
on
March 7th, 2025
Promised a rate - than ignored it
| They made seller messages on my bill saying a had a certain rate (same as I was paying) locked for 11 months. 3 months later, they increase the rate 41% I called 4 times, they promised to look into it, promised to call back and completely ignored me. Scam company and not to be trusted. | |||
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| Likely to recommend |
—
Alan.Mayse
from
Lima, OH
on
March 3rd, 2025
Applied To Bill
|
I would not know you have not been applied to my bill yet
I am still waiting |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Crystal Neal
from
Akron, OH
on
September 30th, 2024
Took my order but somehow later erased it
| I was unhappy with Energy Harbor when my contract ended. They said they would continue me if I did nothing at around $7.6 per kilowatt hour, when they were offering plans at 5.99 and 6.5 or so. They seem to be hoping that customers will do nothing and thus pay more. Then when I signed up for the 5.99 plan and got a email confirmation, I later got a notice from Ohio Edison that Energy Harbor notified them they were "ending their contract with you." I called and emailed them but they never fixed it. The rep said she would call me today at 8AM but never did. I thus went to a different provider at the 5.99. | |||
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| Likely to recommend |
—
Poor Customer Service Not Recommended
from
Broadview Heights, OH
on
August 16th, 2024
Frustrated
| I signed up online for a 12 month rate. I received a letter in the mail welcoming to the company and confirming all my information. Two days later I received another letter with a slightly higher rate but everything seemed set. When I got my electric bill on the second billing cycle the supplier had not changed yet. I called Energy Harbor to confirm there were no problems and was told that my account had been rejected. Since then rates have gone up. Why wasnt I notified immediately? | |||
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| Likely to recommend |
—
Not Happy.
from
Canton, OH
on
July 17th, 2024
Not happy
| They never changed my service | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kristen Miller
from
Sylvania, OH
on
October 2nd, 2023
