Energy Harbor Customer Reviews

The best review categories for Energy Harbor are their plans and pricing, with an average of 4.3 stars, and their customer service, with an average of 4.3 stars.

Reviews Overall

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Plans & Pricing

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OH Energy Ratings's Silver Tier providers are tremendous Ohio electric companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.

Review from Eric

Excellence!

As a worker and instructor of skilled trades HVAC/R, this find has changed me. I encourage everyone Im in contact with to use this easy site! Saved us significantly per KWh

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Eric from Walbridge, OH on April 14th, 2022

WOW! Thanks Eric!

— Energy Harbor

Most Recent 5 Star Reviews

49 Customer Reviews Written Overall

Read All 5 Star Reviews

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Likely to recommend

Good price

This company seemed to have one of the best prices on Apples to Apples Ohio. I went with the 24-month deal. Thank you very much.

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Likely to recommend

— Thomas Lappert from Akron, OH on April 19th, 2023

Thanks!

— Energy Harbor

Easy Peasy

Made so the elderly person without much computer experience could do it.

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Likely to recommend

— Constance Reihl from Deerfield, OH on April 19th, 2023

We try to make our entire enrollment process as easy as possible!

— Energy Harbor

Better rates for longer

AEP went up in price. Found Energy Harbor much better. No hassle change, friendly customer service, so far so good!!

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Likely to recommend

— Diana E. from Columbus, OH on April 16th, 2023

Thank you!

— Energy Harbor

Saving for a rainy day

Very easy and quick. They explained in more detail. I had already looked and decided my option before calling .

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Likely to recommend

— Rita from Zanesville, OH on April 14th, 2023

Thanks, Rita!

— Energy Harbor

Change of energy supplier from Ohio Edison

Easy comversion.

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Likely to recommend

— New Customer from Ravenna, OH on April 14th, 2023

Thanks!

— Energy Harbor

Better rates and contracts

I am this company about a year. Very easy to apply and get better rates.

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Likely to recommend

— Yelena from Columbus, OH on April 14th, 2023

Thank you!

— Energy Harbor

Energy Harbor did what they promised quickly and easily

Their service was fast, courteous and accurate. Very professional.

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Likely to recommend

— Tom from Athens, OH on April 11th, 2023

Thank you!

— Energy Harbor

Questions about rate increase

Your representative was very helpful. Gave easy to understand instructions on how to enroll online.

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Likely to recommend

— Donna from North Jackson, OH on April 11th, 2023

Thank you!

— Energy Harbor

Enrollment

Lady that enrolled me was very friendly and knowledgeable!

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Likely to recommend

— Kenneth Sanders from Xenia, OH on April 11th, 2023

We are happy to hear!

— Energy Harbor

New customer for electric supplier.

The enrollment was simple and fast accepted approvement.

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Likely to recommend

— Janet Mostyn from Akron, OH on April 11th, 2023

Thank you!

— Energy Harbor

Most Recent 4 Star Reviews

26 Customer Reviews Written Overall

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Likely to recommend

Enrollment Experience

The only experience I have had so far is enrollment.
I am a new customer so I don't know about the experiences yet.
Evaluation and enrollment was simple and easy.

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Likely to recommend

— Paul P. from North Ridgeville, OH on April 19th, 2023

We are confident that you'll be happy with Energy Harbor!

— Energy Harbor

Mr.

Your service person was very helpful , but I got transferred to many times.(3)

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Likely to recommend

— Scott from Troy, OH on April 17th, 2023

Do you remember the name of the person who helped you? We would love to give them credit for helping you!

— Energy Harbor

Great Energy Choice

Easy to enroll. Service is fantastic

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Likely to recommend

— Rick H from Troy, OH on April 14th, 2023

Thank you!

— Energy Harbor

Great

Enrolled online..easy

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Likely to recommend

— Ras from Cleveland, OH on April 13th, 2023

Thank you!

— Energy Harbor

Electric rates

The girl was very helpful

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Likely to recommend

— Mick from Toronto, OH on April 11th, 2023

Do you remember the name of your rep? We would love to give them credit for your great experience!

— Energy Harbor

Enrollment

Very helpful, self explanatory, and great customer service experience

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Likely to recommend

— Cheryl from Wooster, OH on April 5th, 2023

Thank you!

— Energy Harbor

Best price for 48 months

Enrollment was very easy and I really liked the price and term length

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Likely to recommend

— Dave G. from Hopedale, OH on April 1st, 2023

Thanks!

— Energy Harbor

Great Pricing / Plans

Was on NOPEC plan but they canceled contracts. PUCO Apples to Apples site provided easy comparisons and Energy Harbor had the best price / plan lengths.

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Likely to recommend

— DAO from Willoughby, OH on March 31st, 2023

Thanks!

— Energy Harbor

Customer Assistance

Trish was fantastic!!!

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Likely to recommend

— Rick Cicero from Mentor, OH on March 31st, 2023

We are happy to hear that Trish was great!

— Energy Harbor

Change supplier

Although I was on hold trying to start the process, when John got on the line I had a good experience.
Now I will wait for my bill to see just how good the harbor energy experience will be!

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Likely to recommend

— Barbara Talan from Conneaut, OH on March 28th, 2023

Thank you!

— Energy Harbor

Most Recent 3 Star Reviews

7 Customer Reviews Written Overall

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Likely to recommend

Easy

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Likely to recommend

— Wendy from New Philadelphia, OH on April 14th, 2023

Thank you!

— Energy Harbor

Representative seemed distracted

The representative seemed preoccupied with other things during my call. I decided to use EH for my gas as well as renewing by electricity. The cost was a little higher on the Apples to Apples comparison but decided to combine since it was for 48 months instead of 9-12 months for others. The representative seemed prepared for renewing the electricity but seemed taken back when I mentioned I wanted to switch the gas. Not a bad experience just different from how representatives from other providers.

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Likely to recommend

— Joel Presson from Lakewood, OH on April 9th, 2023

Thank you for this constructive criticism. We will absolutely take this into consideration when training our reps!

— Energy Harbor

Electric provider decision.

This company offers a variety of pricing and monthly options that are over the place, to say our decision was easy would be a lie!

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Likely to recommend

— Electrical Choice from Strongsville, OH on April 4th, 2023

Thank you!

— Energy Harbor

Keep at it

It all worked out after some issues. Took 2 trys and 5 calls to energy harbor.

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Likely to recommend

— Keep Trying from Ravenna, OH on April 4th, 2023

Could you please call us at (888) 254-6359? We would love to hear more about your enrollment issues, so we can make sure it doesn't happen again!

— Energy Harbor

American customer

Wish I could sign online, hard to understand the lady from El Salvador who signed me in. Can we get Americans in the USA to do this task. ??

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Likely to recommend

— Howard from Ashtabula, OH on March 28th, 2023

All is good

Its all so confusing to me

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Likely to recommend

— Bonnie from De Graff, OH on March 1st, 2023

Feel free to call us at (888) 254-6359, and we would be happy to help you!

— Energy Harbor

Much better than my previous carrier

It's much too early in our relationship to draw any serious conclusions, but you have done a much better job than my previous carrier who is now in a class action suite for knowingly over charging.

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Likely to recommend

— Robert from Canal Fulton, OH on October 15th, 2022

We are confident that you'll be happy with us!

— Energy Harbor

Most Recent 2 Star Reviews

8 Customer Reviews Written Overall

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Likely to recommend

Too new

Have no opinion other than the process to sign up is easy not had any other contact w/ company yet.

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Likely to recommend

— Pa from Findlay, OH on April 11th, 2023

Nowhere does it say your current provider under AEP was connected to your zip code. Thus, could not get order to go through. Energy Harbor had no answer except do it on phone. I had to finally figure it out on my own as I didn't want to do it on the phone. Eventually after I sent screen shots they got it. Was very frustrating. Website should let you know your SDI is connected to your zip.

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Likely to recommend

— LC from Westerville, OH on April 4th, 2023

We are sorry to hear about your experience. Could you possibly call us at (877) 855-2424?

We would love to learn more about this.

— Energy Harbor

Need Budget billing

It would be very beneficial to offer budget billing to your customers. Considering going back to aes because of this.

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Likely to recommend

— Jake from Miamisburg, OH on March 14th, 2023

Thank you for this feedback!

— Energy Harbor

Initial Review -

We searched out Energy Harbor for electric service in early July, 2021 in order to receive the competitive pricing. All information was submitted and to be effective for the July 19th meter read. However, there was a billing error and we now are enrolled as of the August 19th meter read. Now we have missed out on a month of Energy Harbor's lower rate. Added cost for this billing error ~~ $50.00.- amount to be saved with E.H. rates.

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Likely to recommend

— Ed Boeing from Northfield, OH on August 26th, 2021

We are sorry about this mishap! We would like to learn more about this situation. Could you possibly call us:(888) 254-6359

— Energy Harbor

Tried to switch, but couldn't ...

My 'Service Delivery ID' could not be found by Energy Harbor, and without that, they couldn't help me. I eventually went with my second choice (who had no problems with the same Service Delivery ID).

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Likely to recommend

— John Hamilton from Columbus, OH on June 14th, 2021

We are sorry to hear about this. And we will take this information to grow the efficiency of our company!

— Energy Harbor

Not enough time to accurately rate

See above

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Likely to recommend

— Snowman from Holland, OH on May 2nd, 2021

Customer Service Representative Lacking

Well, if you can get past the customer service representative, you may do alright with Energy Harbor. I had to repeat my natural gas company's service account number for a total of 4 times. Energy Harbor's customer representative could not get it straight and then became defensive as I was pressed for time! I slowed down, phonetically spelled each letter, clearly enunciated each numeral and guess what? Wrong when repeated back by the representative. If it wasn't for the agreeable service plan, I would have cancelled the order after this nerve wracking ordeal.

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Likely to recommend

— Customer from Rittman, OH on May 2nd, 2021

We are so sorry about this. We are constantly training our customer care team. So hopefully something like this never happens again!

— Energy Harbor

Self

Not bad

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Likely to recommend

— John from Barberton, OH on August 21st, 2020

Thanks John! We'll work harder to change the "not bad" to a "great"!

— Energy Harbor

Most Recent 1 Star Reviews

7 Customer Reviews Written Overall

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Likely to recommend

Electric service

As of April 1st I am still receiving the higher rates from AES, so I cant comment on your service yet!!

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Likely to recommend

— Sandra McKee from Martinsville, OH on April 3rd, 2023

We understand.

But we are confident that you'll be happy with us!

— Energy Harbor

Not happy

Serviced never switched from IGS to Harbor

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Likely to recommend

— Milton from Youngstown, OH on September 4th, 2022

We are sorry to hear about this. Could you possibly call us at (888) 254-6359? We would like to learn more about this situation.

— Energy Harbor

Energy Harbor Review

Good experience. Looking for new provider and received an excellent rate. Very helpful representative.

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Likely to recommend

— Sandy from Dayton, OH on June 6th, 2022

Thanks!

— Energy Harbor

Energy Harbor goes into default

I just switched to Energy Harbor. The rate was great. Now one month later, I receive a letter from AEP Ohio stating Energy Harbor is in default . Now Im dissatisfied with the whole film flam process in selecting The Energy Supplier. For now Ill stick with AEP at 0.51/kWh .

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Likely to recommend

— Jerry McClain from Logan, OH on November 15th, 2021

Sorry to hear about this. We are working around the clock to create competitive rates and amazing customer experiences!

— Energy Harbor

Steve Penix

I was told I would receive a $100 debit card for switching and that has not been completed.

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Likely to recommend

— Steve Penix from Dayton, OH on May 17th, 2021

It typically takes about 6-8 weeks for eligible customers to receive their gift cards. Have you gotten yours yet?

— Energy Harbor

Criminals

I received a letter in the mail saying that I had submitted an application to Duke energy for their electric choice program. The amazing thing is I never did such a thing. Energy harbor gave me less than a week to keep this from happening. This is a horrible way to do business and seems a lot like identity fraud. You guys suck .

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Likely to recommend

— NotGettingSwindledByYou from Cincinnati, OH on December 9th, 2020

We are sorry to hear about your experience. We would love to learn more about this experience so something like this never happens again. Please call us at: (888) 254-6359.

— Energy Harbor

Awful company.

When my first energy contact was bought out by this company they did not tell me they impose a $50 fee for canceling. My original contact shows a $0 cancel fee. The customer service department is horrible and was unwilling to listen to me. Never choose this company the are thieves and liars.