Updated as of May 06, 2025
The best review categories for Energy Harbor are the order experience, with an average of 4.6 stars, and their customers willingness to recommend, with an average of 4.6 stars.
OH Energy Ratings's Silver Tier providers are tremendous Ohio electric companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.
Review from Eric
Excellence!
| As a worker and instructor of skilled trades HVAC/R, this find has changed me. I encourage everyone Im in contact with to use this easy site! Saved us significantly per KWh | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Eric
from
Walbridge, OH
on
April 14th, 2022
WOW! Thanks Eric!
— Energy Harbor
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Renewal
| Our 24 month plan expires in July, 2025. Will it automatically renew or do I have to initiate another contract? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Linda P
from
Whitehouse, OH
on
October 22nd, 2024
Energy search
| My community was doing an aggregate but Energy Harbor was still the best price. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bob
from
Warren, OH
on
March 19th, 2024
Happy
| Process was smooth and user friendly. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Leo
from
Maria Stein, OH
on
March 19th, 2024
Great
| Was very easy to understand, I got all the information I needed. No hassle. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dee
from
Toledo, OH
on
February 12th, 2024
Excellent customer service and price
| Signing up with Energy Harbor was easy | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
G Mason
from
North Ridgeville, OH
on
February 8th, 2024
Energy Harbor gets the job done
| I have no complaints | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MAGSQ
from
Zanesville, OH
on
December 25th, 2023
WAC
| I wish I would have signed up earlier! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
WAC
from
Columbus, OH
on
November 13th, 2023
Billing
| I just received my first billing for my electric. I was very pleased that the bill was much lower than the last several bills that I received. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Connie Smith
from
on
October 30th, 2023
Professional Services for maximum savings
| Very happy that I changed to Energy Harbor. Their professional service and costs savings make it easy on the budget and my life. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Patricia Nowak
from
Holland, OH
on
September 29th, 2023
Easy savings
| Sign up was easy and they gave me great rates for my area | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rikki Life
from
Akron, OH
on
September 29th, 2023
Best electric supplier
| After doing research for the best electric supplier, I found that Energy Harbor has the best-fixed rates. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Char
from
Lucasville, OH
on
September 26th, 2023
We try to be as competitive as possible! Thank you!
— Energy Harbor
Great experience
| Easy and fast. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Thad
from
Berkey, OH
on
September 26th, 2023
Thank you!
— Energy Harbor
EASY PROCESS
| It was quick and simple. Of course I had been with Energy Harbor for the 3 previous years. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Harry
from
Perrysburg, OH
on
September 22nd, 2023
Thank you so much for your continued trust in Energy Harbor!
— Energy Harbor
Great services
| I was able to sign up for a plan that fit me best. Great resource to have and works wonderfully. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mike M.
from
Bolivar, OH
on
September 22nd, 2023
Thank you!
— Energy Harbor
Easy to Save
| After researching and tallking with friends, I went to Apples to Apples and compared several plans. It was an easy decision. I just received my first bill and saved significantly. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Easy To Save
from
Minford, OH
on
September 20th, 2023
Thank you!
— Energy Harbor
Great price and great service
| Choosing Energy Harbor was an easy choice. Their process for switching to them as a provider was very easy and they communicated well with us throughout the entire process. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Helen MW
from
Eaton, OH
on
September 19th, 2023
We try to make our process simple for our customers!
Thank you!
— Energy Harbor
Easy to enroll
| Took less than 5 minutes to enroll. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Woody4153
from
Wooster, OH
on
September 19th, 2023
We try to be as efficient as possible!
— Energy Harbor
Changing providers
| Researched multiple providers and compared and selected Energy Harber they had the best rate for a 4yr fixed term. Signing up was easy just a few key stokes and i was done | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Marty
from
Rootstown, OH
on
September 15th, 2023
Thank you!
— Energy Harbor
Excellent customer service
| The agent that helped me out was very knowledgeable and ready to help. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chasity
from
Waynesville, OH
on
September 15th, 2023
Thanks!
— Energy Harbor
Just changed to this company.
| It was fast & easy! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Valerie D. R.
from
Youngstown, OH
on
September 13th, 2023
Thank you!
— Energy Harbor
Five Star All The Way
| Oh my goodness! Energy Harbor really delivers savings that make a difference. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Richard H
from
Elyria, OH
on
September 12th, 2023
Thank you!
— Energy Harbor
Easy Enrollment
| I was sent an email from my current electric supplier about other suppliers that cost less than what I was paying so I chose Energy Harbor & it was very simple. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MikeD
from
Euclid, OH
on
September 9th, 2023
Thank you!
— Energy Harbor
My electric bill
| Outstanding | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Myrna
from
Washington Court House, OH
on
September 6th, 2023
Thanks!
— Energy Harbor
Switched from AEP Ohio after their big rate increase
| The only issue I had was selecting the correct Ohio Power option on page 3 of the sign up, if you were originally a Columbus & Southern Customer you have to select that option during signup on page 3 to put in the SDI number. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Paul Darnell
from
Pomeroy, OH
on
September 5th, 2023
SAVING $$$
| EASY TO ENROLL, BEST PRICING | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
SANDY
from
Akron, OH
on
September 5th, 2023
Thank you!
— Energy Harbor
Switched from Toledo Edison
| Toledo Edison is a Joke. Energy Harbor has GREAT prices. Couldnt be happier with our choice to switch | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Taylor
from
Graytown, OH
on
September 2nd, 2023
New Customer
| Sign up was easy. Hope service is as smooth. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
GetSmiley
from
West Chester, OH
on
September 1st, 2023
Thank you!
— Energy Harbor
Fast and Efficient Service
| Very knowledgeable agent set up my account efficiently. She was patient in helping me set up services. Highly recommend Energy Harbor to anyone wanting to save on electric bills! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Carol
from
Loveland, OH
on
August 31st, 2023
Thank you!
— Energy Harbor
Excellent Affordable Carbon-Free Option
| EnergyHarbor is an excellent choice for anyone looking to lower their electric bill without worrying about filling the air with carbon. Great rates, no early termination fee- there's no reason to not! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Joe
from
Columbus, OH
on
August 30th, 2023
Thank you!
— Energy Harbor
Upgrading with Energy Harbor was a breeze!
| Couldnt have had a better customer service interaction. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
J. Hall
from
Cincinnati, OH
on
August 29th, 2023
Wow! We're happy to hear this!
— Energy Harbor
Changing suppliers.
| After further checking to see if I got a good price when I recently changed suppliers I found that your pricing was much better and it was a fixed rate for longer time. I switched over right away. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Nona Brown
from
Madison, OH
on
August 29th, 2023
Thank you!
— Energy Harbor
This company is top notch!
| I've been with Energy Harbor for a few years now with my electric and about a year with my gas. I noticed that their rate for gas dropped a little so I called them and within 15 minutes or so I was locked in at the cheaper rate......no questions and no extra fees! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Wayne
from
Atwater, OH
on
August 25th, 2023
Thanks for trusting Energy Harbor!
— Energy Harbor
Supplier update
| This transfer was operator friendly resulting in a great savings. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Wooster Customer
from
Wooster, OH
on
August 25th, 2023
We're glad that we could help!
— Energy Harbor
Nice and easy
| I was very pleased with the person who helped me. She made it so easy to understand everything and to enroll. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Can Not Remember
from
North Royalton, OH
on
August 22nd, 2023
Do you remember the name of the person that helped you?
We would love to give them credit for your experience!
— Energy Harbor
??
| Have not started getting EnergyHarborr yet. Signing up was very easy. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
??
from
London, OH
on
August 22nd, 2023
We are confident that you'll be happy with us!
— Energy Harbor
Walters holding co.
| They were great to work with | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Verlin Walters
from
Munroe Falls, OH
on
August 22nd, 2023
Thank you, Verlin!
— Energy Harbor
Ruth
| Great | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ruth
from
Cincinnati, OH
on
August 19th, 2023
Thanks!
— Energy Harbor
Smooth experience
| Called customer service to clarify my understanding, got right thru, rep was great | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MZ
from
Doylestown, OH
on
August 18th, 2023
Thank you!
— Energy Harbor
Electric Service
| Very friendly and easy. Explained everything very well | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Nancy O
from
New Middletown, OH
on
August 18th, 2023
We're glad our rep was able to help you!
— Energy Harbor
New customet
| Very thoroughly -lots of questions. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mrs Larry Kerr
from
North Canton, OH
on
August 15th, 2023
Thank you!
— Energy Harbor
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Easiest change
| The change to Energy Harbor was very easy. I clicked the link to change and they took care of the rest. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tracy Jurek
from
Mentor, OH
on
September 22nd, 2023
We're glad we could help!
— Energy Harbor
Changing Existing Plan
| Changing existing plan to a lower rate | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Deb
from
Celina, OH
on
September 22nd, 2023
Thanks!
— Energy Harbor
Pleasant sailing into the Harbor!
| Very helpful agent guiding me through the online enrollment! She was super! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sdv
from
Lima, OH
on
September 19th, 2023
Thank you!
— Energy Harbor
New to Energy Harbour
| Easy to sign up | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Teena
from
Lima, OH
on
September 14th, 2023
Thank you!
— Energy Harbor
Effortless change
| I didn't notice any difference in service. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dan Kommeth
from
Holland, OH
on
September 12th, 2023
Lower my electric bills
| Just waiting to see how much this will reduce my electricity bills in the future. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Hopeful
from
Perrysburg, OH
on
September 9th, 2023
We are confident that you'll be happy!
— Energy Harbor
Just signed up
| Easy to sign up. Seamless switch | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
JD
from
Brookville, OH
on
September 8th, 2023
Thanks!
— Energy Harbor
Renewal
| We have been with Energy Harbor for several years without incident. When my old plan was about to expire, I chose to lock into a much longer agreement simply to avoid the hassle of doing it every two years. I was pleased that my rate went down a little with the new agreement. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
David Brown
from
North Lima, OH
on
September 2nd, 2023
Thank you!
— Energy Harbor
Order Experience
| Was very easy to enroll for the service. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
RonL
from
Columbus, OH
on
August 25th, 2023
Thanks!
— Energy Harbor
Good price,
| I went looking for a new supplier as my present was 20% higher. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tpott
from
Lima, OH
on
August 24th, 2023
We're glad that you found us!
— Energy Harbor
To early
| Its too early for me to do a review. I just signed up, but I will say that signing up on line was pretty painless. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Me
from
Waverly, OH
on
August 22nd, 2023
We are confident that you'll be happy with Energy Harbor!
— Energy Harbor
Best pricing I found
| Easy to switch, best pricing and terms. Switched 3 residential accounts as well as a business account. I did not rate billing and account management with 5 stars as I have no experience with that - Energy Harbor supplier fees will be billed through my AEP accounts. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
East Central Ohio Customer
from
Mount Pleasant, OH
on
August 20th, 2023
Thank you!
— Energy Harbor
Confusing rates
| The sign up was quick and easy, but I had Energy Harbor before, why not just move your customers to your best plan? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mike
from
Marion, OH
on
August 17th, 2023
That's a fair question that I'm sure many customers wonder, Mike. While we would love to renew customers onto our lowest rates available, there are many factors that contribute to customer renewal rates, the largest being market conditions at time of pricing. The good news, however, is that we don't have cancellation fees, so if you ever find a better Energy Harbor offer, you can switch risk free.
— Energy Harbor
Energy Harbor
| Great rate but only concern was on the Ohio website rate was 4.88khr and the rate when verified through email was 5.88khr. Still a good rate but a little deceptive. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Steve
from
Findlay, OH
on
August 8th, 2023
We understand your concern. Feel free to call in to see if you are getting the best rate in your area!
Regardless, thank you for joining Energy Harbor!
— Energy Harbor
Glad I switched!
| Really easy to do. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Nick
from
Cleveland, OH
on
August 8th, 2023
Thank you!
— Energy Harbor
Electricity
| The price ad delivery has not been reflected on my bill yet | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gerry Parosh
from
Willoughby, OH
on
August 6th, 2023
Could you possibly call us at (888) 254-6359? We would love to give you more information on your bill!
— Energy Harbor
Changing from Ohio edison
| Wonderful | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
LaDonna
from
Damascus, OH
on
August 5th, 2023
Thank you!
— Energy Harbor
Wow
| It was handled well and promptly. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sheely
from
Columbus, OH
on
August 1st, 2023
Thank you!
— Energy Harbor
Competitive energy purchase
| I went to apples to apples .gov compared and made my decision filled out this app done | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Whitney Martin
from
Dayton, OH
on
August 1st, 2023
Thanks!
— Energy Harbor
Saving money.
| My rate was almost cut in half. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Russell
from
Mogadore, OH
on
July 28th, 2023
We're glad we could help!
— Energy Harbor
A better rate switch
| I absolutely hate playing the Apples to Apples game in choosing a provider in Ohio-that being said, Energy Harbor made it easy for me to change my rate to a lesser non-promotional rate with a decent time period before I have to go out looking again! Customer service was assuring and helpful with all questions and inquiries and NO cancellation if a cheaper rate is discovered. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
JGW
from
Broadview Heights, OH
on
July 26th, 2023
Thank you!
— Energy Harbor
I just signed up
| It was a very easy process to sign up on Apples to Apples. That is about all I know right now. Service hasn't even started yet. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Marianne
from
Ravenna, OH
on
July 21st, 2023
We are confident that you'll be happy once your service starts!
— Energy Harbor
Great deal
| Didn't think rate prices had come down that much, but Energy Harbor had a great price for a great term | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
Okeana, OH
on
July 21st, 2023
Thank you!
— Energy Harbor
Good rate!
| I went to "Apples to Apples to find a reasonable electric carrier and found Energy Harbor. Actually, I thought I had signed with them months ago, but am trying again. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jojoy
from
Alliance, OH
on
July 18th, 2023
Thank you!
— Energy Harbor
Good rate!
| I went to "Apples to Apples to find a reasonable electric carrier and found Energy Harbor. Actually, I thought I had signed with them months ago, but am trying again. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jojoy
from
Alliance, OH
on
July 18th, 2023
Thank you!
— Energy Harbor
Review
| Very easy and the change was implemented within two weeks. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
CS
from
Elyria, OH
on
July 16th, 2023
Thank you!
— Energy Harbor
Return customer
| Returning to Energy Harbor was easy, fast, and efficient | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
TJR
from
Toledo, OH
on
July 11th, 2023
Welcome back to Energy Harbor!
— Energy Harbor
Easy
| Once I found the info it was very easy to change. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
G
from
Lancaster, OH
on
July 11th, 2023
Thanks!
— Energy Harbor
Sign up process was smooth
| Haven't gotten a bill yet, but sign up process was smooth | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Amanda
from
Mentor, OH
on
July 7th, 2023
We are confident that you'll be happy. Thank you!
— Energy Harbor
Good Energy Vibe
| I'm happy so far although I haven't been with them for more than a month. But the enrollment was very easy, people friendly, and my enrollment approval was quick and sent by email. No aggravating phone calls! And, yes there's more, Energy Harbor contacted my main supplier to alert them of my change and that company also e-mailed me my confirmation and approval. Energy Harbor took all the time consuming work off my busy schedule which was such a stress free relief. Thank you Energy Harbor!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Crystal
from
Canton, OH
on
July 6th, 2023
We're glad we could help you!
— Energy Harbor
Great
| Simple and easy | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Steve
from
Eastlake, OH
on
July 5th, 2023
Thank you!
— Energy Harbor
New Enrollee
| Easy sign up. Competitive pricing | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chuck C
from
Maineville, OH
on
July 4th, 2023
Thanks!
— Energy Harbor
Changed from AEP price hike
| I fond this deal on PUCO site. It's a decent fixed rate and based in Ohio. I took it for 12 months. No hidden fees or charges. The Kwh charge is very competitive. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
FAH
from
Columbus, OH
on
June 30th, 2023
Thanks!
— Energy Harbor
Good experience
| Charlie was the sales rep we worked with. He was very courteous, not pushy, and knowledgeable. He made us comfortable with our decision to switch to Energy Harbor. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
!!!bp
from
Newport, OH
on
June 30th, 2023
Thank you!
— Energy Harbor
Review and wheres my bill
| No bill received for june. Where is it. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Terrence Schultz
from
Columbus, OH
on
June 26th, 2023
Please contact us at (877) 855-2424. And we'll be more than happy to help you!
— Energy Harbor
Great rate
| The first couple calls, I got a hold of some really great customer service people, and it was a great experience my, However, my last Experiance was just OK. I felt like I was not a very important customer and it was hard to get information of the person. But as I said, the first two people were wonderful, and the rates are so good and I would recommend it for sure | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sue
from
55140
on
June 23rd, 2023
Thank you for the constructive feedback!
— Energy Harbor
4 out of 5
| It was good, easy to enroll. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tl
from
North Canton, OH
on
June 22nd, 2023
Thank you!
— Energy Harbor
Offers a decent fixed long term price
| Found Energy Harbor offers the best long term contract with no cancelleation or monthly fees and with the lowest current price. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
G. Stevens
from
Findlay, OH
on
June 20th, 2023
Thank you!
— Energy Harbor
Couldnt have been easier
| I contacted Energy Harbor about switching my generation supplier. They offered the best rate. The person I spoke with was polite, competent and extremely knowledgeable. Could not have been an easier process. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Vicki
from
Pataskala, OH
on
June 20th, 2023
Thank you!
— Energy Harbor
Easiest process
| Super easy to sign up, less than 5 minutes. Excellent pricing and plan options | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Phil T
from
Columbus, OH
on
June 20th, 2023
We try to be as efficient as possible!
Thank you!
— Energy Harbor
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Sketchy
| I just started service with this company and I'm happy with the price. I just received an email from someone that thanked me for a payment and setting up autopay.. I didn't set up auto pay. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gina Brewer
from
Cardington, OH
on
August 19th, 2024
Already a REVIEW even you just get started???
| Nothing to review | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
NO
from
Williamsburg, OH
on
October 17th, 2023
Energy Harbor Switch
| All On-line, convenient, easy pace. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
New Customer
from
Columbus, OH
on
September 21st, 2023
Thanks!
— Energy Harbor
Online experience was not great
| I signed up online, then got message I did not provide all information. I filled it out a second time, and got similar emails / messages. Finally had to call in to a person to fix it, then still received emails stating I needed to finish sign up. I ignored presuming it was from the previous online sign up. So your online does not work, and once fixed by calling in I still recieved bogus emails. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Craig Gonyou
from
Blanchester, OH
on
September 19th, 2023
Thank you for this information. We will take this information and make sure something like this doesn't happen again.
Thank you!
— Energy Harbor
I just received my first bill
| Not very much on saving on my bill | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
J R Howells
from
Salem, OH
on
September 18th, 2023
Energy Harbor Ratings
| Waiting on bill to determine savings. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Richard
from
North Canton, OH
on
August 15th, 2023
We are sure you'll be happy with Energy Harbor!
— Energy Harbor
Second time around
| I had enrolled with Energy Harbor once but was taken off and put back on NOPEC for some reason. Hopefully it sticks this time | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
CS
from
Chardon, OH
on
August 2nd, 2023
We hope you can stay with us!
— Energy Harbor
Easy Switch
| Choosing, then selecting and switching to Energy Harbor as our electric company was an easy process. Their rates are competitive, theyre local, their customer service rep was helpful. I have no experience, yet, with billing or account management, so cannot rate those. At this point, I would recommend them. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lily M
from
Salem, OH
on
August 2nd, 2023
Thank you!
— Energy Harbor
New Customer
| I very sorry but I can't rate anything Our service has not started. I'm still waiting on the email which outlines what your company will do. I spoke with my light company and nothing has bee sent as of today. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Morris Stevens
from
Bedford, OH
on
August 1st, 2023
We completely understand! We are confident that you'll be happy with Energy Harbor once your service starts!
— Energy Harbor
Mostly OK
| I found the representative very difficult to understand. Also, the order process was quite long and repetitive. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Marilee
from
Youngstown, OH
on
July 28th, 2023
Thank you for this feedback. We will use this information to better service all our customers!
— Energy Harbor
Cancelled without request
| Well I signed up for Energy harbor on March 29th and it was approved. On May 20th I received an e-mail stating that my service had been cancelled as requested. I had not requested cancellation and had no interaction with Energy Harbor during this time. When I contacted them the 1st time to ask about this I did not receive a clear answer as to why this occurred. I resigned with Energy Harbor and then called again several days later and then got a proper explanation, which put the blame on my original company, which appeared to be true. However, I am upset I was not contacted before it was cancelled and that I now have a higher rate for a shorter term than I originally signed up for. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Beth
from
Ashtabula, OH
on
July 5th, 2023
We are sorry to hear about this experience.
Thank you for this constructive feedback. We will use this information to create a better way to communicate with our customers!
— Energy Harbor
Good rate! Easy to sign up!
| Glad to find a good rate to lock in for decent period. Easy to sign up. Frustrating that utility companies charge such high rates. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Marcus
from
Jewett, OH
on
June 30th, 2023
We understand your frustration. That's why we offer fixed rates. Our fixed rates are designed to help you have some stability and predictability in your monthly expenses.
— Energy Harbor
Utility rates the working man can afford!
| With rates going up, I was shopping for a lower and reasonable rate. I found it at Energy Harbor. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kathy
from
Tiffin, OH
on
June 27th, 2023
Thank you!
— Energy Harbor
Confused
| Not sure why harbors own website doesnt have but 4 price choices and some 3rd party sites show price choices that are harbors in fact i purchased one 18 mth that habor did not show on their website and it was a better fit for me. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ken
from
Niles, OH
on
June 6th, 2023
If you every have any questions about pricing, feel free to call us at (877) 855-2424.
— Energy Harbor
New Customer
| The transfer of service was seamless. I havent had to utilize customer service as of yet so could not fully review this category. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jenn
from
Akron, OH
on
June 6th, 2023
We're confident that you'll be happy with us!
— Energy Harbor
Just signed up no experience yet
| No experience yet just signed up. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
New Signup
from
North Ridgeville, OH
on
May 16th, 2023
We are sure you'll be happy with Energy Harbor!
— Energy Harbor
Beginning
| Just getting started | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lee
from
Independence, OH
on
May 12th, 2023
We are sure you'll be happy with Energy Harbor!
— Energy Harbor
Their online was EASY !!!!
| I did mine online. It was the easiest online thing I've ever done for a senior citizen. Then I called the next day just to verify everything went through was very easy for me thank you. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Terri
from
Akron, OH
on
May 6th, 2023
Thank you!
— Energy Harbor
Plan & Rate changes
| I signed up for a plan last Oct with fixed rate for 48 months. Rate was quite a bit higher than I had paid before, but similar to others. Looked again in Jan and rate had dropped. but decided to let it run. Just checked again and it was 0.0669 vs the 0.0849 I got last Oct so I signed up for the new (31 mo) rate. Too bad you can't let folks know when your rates change. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tom Davis
from
Louisville, OH
on
April 29th, 2023
Hi Tom!
Please contact us at (877) 855-2424 and we will be more than happy to help you learn more about our rates!
Thank you!
— Energy Harbor
I don't know what this is.
| So far so good. It's too soom to tell. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Scott
from
Cincinnati, OH
on
April 28th, 2023
We are confident that you'll be happy with Energy Harbor!
— Energy Harbor
Read the review not a summary
| Gas sign-up and supply by EH months ago without incident, meter readings are always actual. Enrolled for electricity supplied by EH, processing now. Smooth application. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Not Me
from
Strongsville, OH
on
April 25th, 2023
Thank you!
— Energy Harbor
Sign up
| Easy | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Wendy
from
New Philadelphia, OH
on
April 14th, 2023
Thank you!
— Energy Harbor
Representative seemed distracted
| The representative seemed preoccupied with other things during my call. I decided to use EH for my gas as well as renewing by electricity. The cost was a little higher on the Apples to Apples comparison but decided to combine since it was for 48 months instead of 9-12 months for others. The representative seemed prepared for renewing the electricity but seemed taken back when I mentioned I wanted to switch the gas. Not a bad experience just different from how representatives from other providers. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Joel Presson
from
Lakewood, OH
on
April 9th, 2023
Thank you for this constructive criticism. We will absolutely take this into consideration when training our reps!
— Energy Harbor
Electric provider decision.
| This company offers a variety of pricing and monthly options that are over the place, to say our decision was easy would be a lie! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Electrical Choice
from
Strongsville, OH
on
April 4th, 2023
Thank you!
— Energy Harbor
Keep at it
| It all worked out after some issues. Took 2 trys and 5 calls to energy harbor. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Keep Trying
from
Ravenna, OH
on
April 4th, 2023
Could you please call us at (888) 254-6359? We would love to hear more about your enrollment issues, so we can make sure it doesn't happen again!
— Energy Harbor
American customer
| Wish I could sign online, hard to understand the lady from El Salvador who signed me in. Can we get Americans in the USA to do this task. ?? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Howard
from
Ashtabula, OH
on
March 28th, 2023
All is good
| Its all so confusing to me | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bonnie
from
De Graff, OH
on
March 1st, 2023
Feel free to call us at (888) 254-6359, and we would be happy to help you!
— Energy Harbor
Much better than my previous carrier
| It's much too early in our relationship to draw any serious conclusions, but you have done a much better job than my previous carrier who is now in a class action suite for knowingly over charging. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Robert
from
Canal Fulton, OH
on
October 15th, 2022
We are confident that you'll be happy with us!
— Energy Harbor
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
My rates are higher than before!
|
Ive been waiting for this to take affect, and it finally did on my most recent monthly bill.
Looking back in my last 6 months of energy bills, I see that my costs are higher than before. To make matters worse, this bill was for the first fall month that I used my electric furnace. It made the comparison that much harder. Why didnt Ohio Energy Ratings provide a sample of the AES bill with highlights where these changes will be highlighted? I consider myself fairly intelligent, but this situation makes me feel uneducated and potentially scammed. The specific company that I chose was by far the best rate at the time. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Karen G
from
Springboro, OH
on
December 29th, 2023
Check on line
| Received offer in mail for electric renew. checked ohio "apples to apples" on line prices and found cheaper rate. (why aren't they the same?) Called 800 contact number and agent said she could not find my on line rate and to renew on line to get that rate? as a previous customer felt being taken advantage of, not a valued customer. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Always Check On Line
from
North Olmsted, OH
on
September 4th, 2023
Could you possibly contact us at (888) 254-6359? We would like to learn more about your experience.
— Energy Harbor
Ok but they are independently owned by First Energy
| Just got applied yesterday and they are asking me for a review. They should ask me a year from now. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Howard Luebcke
from
Gibsonburg, OH
on
June 20th, 2023
Not a problem!
— Energy Harbor
Good price but so many hurdles and mistakes to finally get enrolled
| Good price but so many hurdles and mistakes to finally get enrolled. Original customer service rep provided Ohio Edison wrong customer number. I read it about 3x to them. I called PUCO and they opened up a complaint. When I called back after finding out energy harbor submitted an incorrect customer number then they couldn't enroll me as pricing was higher. I was told to go to Apples to Apples and apply online. It went through but PUCO really took these problems seriously. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Masher
from
Akron, OH
on
June 9th, 2023
Sign up
| Low rating for 1st 2 categories as I just signed up | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sell
from
Massillon, OH
on
June 6th, 2023
We are confident that you'll be happy with us!
— Energy Harbor
Confusing customer service
| Received letter in mail from Energy Harbor saying my community chose them. Thinking it was a scam I opted out. After receiving information that I should choose a company I called to opt back in. Lady whose English I could barely understand and bad connection (I heard every other word she said) told me I wasn't eligible for promotion in the letter I received after all. She signed me up for a different one. Next morning I got an email from Energy Harbor saying I'm not eligible for what lady signed me up for the day before. WHY would she do that??? Called back, different lady said she needs to look into the letter I got to see why I wasn't signed up for promotion in the letter and I need to wait a week to hear back. Over a week went by, no one called or emailed me, so I called Energy Harbor again! Lady said I wasn't able to get promotion in letter, doesn't know why, and signed me up for another promotion. Finally I was approved. Why did Energy Harbor send me a letter telling me I was eligible for something I wasn't wasn't? Why did it take me three phone calls, ending up talking to three different customer service people to get help? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
A.D.
from
Brunswick, OH
on
May 24th, 2023
Hi A.D,
Could you possibly give us your email you enrolled with? I would like to dive deeper into this, to get a better understanding of what happened.
Thank you!
— Energy Harbor
Stop sending me spam emails
| They sent me a number of spam emails asking for reviews for a simple sign up 'experience'. I'm expecting them to ask me to give them a 15% tip next. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brand New Customer
from
Mentor, OH
on
May 20th, 2023
What is your email? We will put you on the unsubscribe list. Thank you!
— Energy Harbor
Too new
| Have no opinion other than the process to sign up is easy not had any other contact w/ company yet. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pa
from
Findlay, OH
on
April 11th, 2023
Hello,
Have you received your confirmation email? We just want to make sure you are getting everything you need!
— Energy Harbor
Sign up not easy
| Nowhere does it say your current provider under AEP was connected to your zip code. Thus, could not get order to go through. Energy Harbor had no answer except do it on phone. I had to finally figure it out on my own as I didn't want to do it on the phone. Eventually after I sent screen shots they got it. Was very frustrating. Website should let you know your SDI is connected to your zip. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
LC
from
Westerville, OH
on
April 4th, 2023
We are sorry to hear about your experience. Could you possibly call us at (877) 855-2424?
We would love to learn more about this.
— Energy Harbor
Need Budget billing
| It would be very beneficial to offer budget billing to your customers. Considering going back to aes because of this. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jake
from
Miamisburg, OH
on
March 14th, 2023
Thank you for this feedback!
— Energy Harbor
Initial Review -
| We searched out Energy Harbor for electric service in early July, 2021 in order to receive the competitive pricing. All information was submitted and to be effective for the July 19th meter read. However, there was a billing error and we now are enrolled as of the August 19th meter read. Now we have missed out on a month of Energy Harbor's lower rate. Added cost for this billing error ~~ $50.00.- amount to be saved with E.H. rates. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ed Boeing
from
Northfield, OH
on
August 26th, 2021
We are sorry about this mishap! We would like to learn more about this situation. Could you possibly call us:(888) 254-6359
— Energy Harbor
Tried to switch, but couldn't ...
| My 'Service Delivery ID' could not be found by Energy Harbor, and without that, they couldn't help me. I eventually went with my second choice (who had no problems with the same Service Delivery ID). | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John Hamilton
from
Columbus, OH
on
June 14th, 2021
We are sorry to hear about this. And we will take this information to grow the efficiency of our company!
— Energy Harbor
Not enough time to accurately rate
| See above | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Snowman
from
Holland, OH
on
May 2nd, 2021
Customer Service Representative Lacking
| Well, if you can get past the customer service representative, you may do alright with Energy Harbor. I had to repeat my natural gas company's service account number for a total of 4 times. Energy Harbor's customer representative could not get it straight and then became defensive as I was pressed for time! I slowed down, phonetically spelled each letter, clearly enunciated each numeral and guess what? Wrong when repeated back by the representative. If it wasn't for the agreeable service plan, I would have cancelled the order after this nerve wracking ordeal. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Customer
from
Rittman, OH
on
May 2nd, 2021
We are so sorry about this. We are constantly training our customer care team. So hopefully something like this never happens again!
— Energy Harbor
Self
| Not bad | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
Barberton, OH
on
August 21st, 2020
Thanks John! We'll work harder to change the "not bad" to a "great"!
— Energy Harbor
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Applied To Bill
|
I would not know you have not been applied to my bill yet
I am still waiting |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Crystal Neal
from
Akron, OH
on
September 30th, 2024
Took my order but somehow later erased it
| I was unhappy with Energy Harbor when my contract ended. They said they would continue me if I did nothing at around $7.6 per kilowatt hour, when they were offering plans at 5.99 and 6.5 or so. They seem to be hoping that customers will do nothing and thus pay more. Then when I signed up for the 5.99 plan and got a email confirmation, I later got a notice from Ohio Edison that Energy Harbor notified them they were "ending their contract with you." I called and emailed them but they never fixed it. The rep said she would call me today at 8AM but never did. I thus went to a different provider at the 5.99. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Poor Customer Service Not Recommended
from
Broadview Heights, OH
on
August 16th, 2024
Frustrated
| I signed up online for a 12 month rate. I received a letter in the mail welcoming to the company and confirming all my information. Two days later I received another letter with a slightly higher rate but everything seemed set. When I got my electric bill on the second billing cycle the supplier had not changed yet. I called Energy Harbor to confirm there were no problems and was told that my account had been rejected. Since then rates have gone up. Why wasnt I notified immediately? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Not Happy.
from
Canton, OH
on
July 17th, 2024
Not happy
| They never changed my service | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kristen Miller
from
Sylvania, OH
on
October 2nd, 2023
Review customer service of Emery Harbor
| Collecting maximum amount without concern about sr citizens | |||
| Plans & Pricing | |
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Price Gouging
from
Lorain, OH
on
August 22nd, 2023
All questions are n/a
| I did this on line and none of your question pertain to me | |||
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| Likely to recommend |
—
Rw
from
Bluffton, OH
on
August 11th, 2023
Never followed trough
| Signed up on line got letter saying there was a problem with the energy supplier then nothing more. A couple cold calls but that is not the way I signed up last time | |||
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| Likely to recommend |
—
from
Macedonia, OH
on
July 24th, 2023
Could you contact us at (877) 855-2424? We would like to learn more about your experience to see where we can improve.
Thank you!
— Energy Harbor
Takes FOREVER to cancel account over the phone!
| It took over an hour to cancel service with EH. The conversation is recorded, and the customer is ONLY ALLOWED TO SPEAK YES OR NO. If I spoke one other word or answered NO to a question about what they were asking, we had to start all over. I was told to save my questions for after we were finished, AFTER Id already said YES to all the questions. SO, I cannot get the questions in advance, and can only answer YES to them on a recorded message PRIOR to knowing the questions. I cannot take my recorded answers back!! At the end of each question, I was asked a demeaning, DO YOU UNDERSTAND? HORRIBLE POLICIES!! | |||
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| Likely to recommend |
—
Horrible And Demeaning Cancellation Policy
from
North Lawrence, OH
on
June 9th, 2023
We are sorry to hear about your experience. Do you remember the name of the rep you worked with? We want to learn more about this situation.
— Energy Harbor
To soon to tell.
| I just signed up for Energy Harbor. I do not feel I can honestly answer these questions. Now I am starting to think I made a mistake signing up with this company. Why would you ask me these questions when I have not had any contact or even used there product yet? | |||
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| Likely to recommend |
—
Michael Melena
from
Novelty, OH
on
May 26th, 2023
Terrible communication
| We are new customers. We have repeatedly asked for someone to call us. That has NEVER happened!! What is wrong with you???? | |||
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| Likely to recommend |
—
Gene Kangas
from
Painesville, OH
on
May 23rd, 2023
Hi Gene,
You should have recieved an email from us. We recommend searching "Energy Harbor" in your email to find the email we sent. If you don't see it, feel free to call us at (877) 855-2424! We'll be more than happy to help you!
— Energy Harbor
Feedback
| Ive not received any information other than the confirmation number | |||
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| Likely to recommend |
—
Mark Long
from
London, OH
on
May 3rd, 2023
Hey Mark,
Could you possibly call us at (877) 855-2424? We would love to get your squared away!
— Energy Harbor
Timing
| Billing I signed up 3 months ago | |||
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| Likely to recommend |
—
Sir
from
Fairborn, OH
on
April 23rd, 2023
Electric service
| As of April 1st I am still receiving the higher rates from AES, so I cant comment on your service yet!! | |||
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| Likely to recommend |
—
Sandra McKee
from
Martinsville, OH
on
April 3rd, 2023
We understand.
But we are confident that you'll be happy with us!
— Energy Harbor
Not happy
| Serviced never switched from IGS to Harbor | |||
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| Likely to recommend |
—
Milton
from
Youngstown, OH
on
September 4th, 2022
We are sorry to hear about this. Could you possibly call us at (888) 254-6359? We would like to learn more about this situation.
— Energy Harbor
Energy Harbor Review
| Good experience. Looking for new provider and received an excellent rate. Very helpful representative. | |||
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| Likely to recommend |
—
Sandy
from
Dayton, OH
on
June 6th, 2022
Thanks!
— Energy Harbor
Energy Harbor goes into default
| I just switched to Energy Harbor. The rate was great. Now one month later, I receive a letter from AEP Ohio stating Energy Harbor is in default . Now Im dissatisfied with the whole film flam process in selecting The Energy Supplier. For now Ill stick with AEP at 0.51/kWh . | |||
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| Likely to recommend |
—
Jerry McClain
from
Logan, OH
on
November 15th, 2021
Sorry to hear about this. We are working around the clock to create competitive rates and amazing customer experiences!
— Energy Harbor
Steve Penix
| I was told I would receive a $100 debit card for switching and that has not been completed. | |||
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| Account Management | |
| Likely to recommend |
—
Steve Penix
from
Dayton, OH
on
May 17th, 2021
It typically takes about 6-8 weeks for eligible customers to receive their gift cards. Have you gotten yours yet?
— Energy Harbor
Criminals
| I received a letter in the mail saying that I had submitted an application to Duke energy for their electric choice program. The amazing thing is I never did such a thing. Energy harbor gave me less than a week to keep this from happening. This is a horrible way to do business and seems a lot like identity fraud. You guys suck . | |||
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| Likely to recommend |
—
NotGettingSwindledByYou
from
Cincinnati, OH
on
December 9th, 2020
We are sorry to hear about your experience. We would love to learn more about this experience so something like this never happens again. Please call us at: (888) 254-6359.
— Energy Harbor
Awful company.
| When my first energy contact was bought out by this company they did not tell me they impose a $50 fee for canceling. My original contact shows a $0 cancel fee. The customer service department is horrible and was unwilling to listen to me. Never choose this company the are thieves and liars. | |||
| Plans & Pricing | |
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| Likely to recommend |
—
Dylan N
from
Troy, OH
on
October 20th, 2020
We are so sorry to hear about your experience. We would love to hear more about this, to see if we can help. Please call us at (888) 254-6359
— Energy Harbor
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