Reviews for Energy Harbor

The best review categories for Energy Harbor are their plans and pricing, with an average of 4.3 stars, and their customer service, with an average of 4.3 stars.

Energy Harbor logo
OH Energy Ratings's Silver Tier providers are tremendous Ohio electric companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.


Review from Eric

Excellence!
As a worker and instructor of skilled trades HVAC/R, this find has changed me. I encourage everyone Im in contact with to use this easy site! Saved us significantly per KWh
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Likely to recommend

Eric from Walbridge, OH on April 14th, 2022
WOW! Thanks Eric!
— Energy Harbor


Most Recent 5 Star Reviews

49 Customer Reviews Written Overall


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Likely to recommend
Good price
This company seemed to have one of the best prices on Apples to Apples Ohio. I went with the 24-month deal. Thank you very much.
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Likely to recommend

Thomas Lappert from Akron, OH on April 19th, 2023
Thanks!
— Energy Harbor
Easy Peasy
Made so the elderly person without much computer experience could do it.
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Likely to recommend

Constance Reihl from Deerfield, OH on April 19th, 2023
We try to make our entire enrollment process as easy as possible!
— Energy Harbor
Better rates for longer
AEP went up in price. Found Energy Harbor much better. No hassle change, friendly customer service, so far so good!!
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Likely to recommend

Diana E. from Columbus, OH on April 16th, 2023
Thank you!
— Energy Harbor
Saving for a rainy day
Very easy and quick. They explained in more detail. I had already looked and decided my option before calling .
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Likely to recommend

Rita from Zanesville, OH on April 14th, 2023
Thanks, Rita!
— Energy Harbor
Change of energy supplier from Ohio Edison
Easy comversion.
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Likely to recommend

New Customer from Ravenna, OH on April 14th, 2023
Thanks!
— Energy Harbor
Better rates and contracts
I am this company about a year. Very easy to apply and get better rates.
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Likely to recommend

Yelena from Columbus, OH on April 14th, 2023
Thank you!
— Energy Harbor
Energy Harbor did what they promised quickly and easily
Their service was fast, courteous and accurate. Very professional.
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Likely to recommend

Tom from Athens, OH on April 11th, 2023
Thank you!
— Energy Harbor
Questions about rate increase
Your representative was very helpful. Gave easy to understand instructions on how to enroll online.
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Likely to recommend

Donna from North Jackson, OH on April 11th, 2023
Thank you!
— Energy Harbor
Enrollment
Lady that enrolled me was very friendly and knowledgeable!
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Likely to recommend

Kenneth Sanders from Xenia, OH on April 11th, 2023
We are happy to hear!
— Energy Harbor
New customer for electric supplier.
The enrollment was simple and fast accepted approvement.
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Likely to recommend

Janet Mostyn from Akron, OH on April 11th, 2023
Thank you!
— Energy Harbor


Most Recent 4 Star Reviews

26 Customer Reviews Written Overall


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Likely to recommend
Enrollment Experience
The only experience I have had so far is enrollment.
I am a new customer so I don't know about the experiences yet.
Evaluation and enrollment was simple and easy.
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Likely to recommend

Paul P. from North Ridgeville, OH on April 19th, 2023
We are confident that you'll be happy with Energy Harbor!
— Energy Harbor
Mr.
Your service person was very helpful , but I got transferred to many times.(3)
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Likely to recommend

Scott from Troy, OH on April 17th, 2023
Do you remember the name of the person who helped you? We would love to give them credit for helping you!
— Energy Harbor
Great Energy Choice
Easy to enroll. Service is fantastic
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Likely to recommend

Rick H from Troy, OH on April 14th, 2023
Thank you!
— Energy Harbor
Great
Enrolled online..easy
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Likely to recommend

Ras from Cleveland, OH on April 13th, 2023
Thank you!
— Energy Harbor
Electric rates
The girl was very helpful
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Likely to recommend

Mick from Toronto, OH on April 11th, 2023
Do you remember the name of your rep? We would love to give them credit for your great experience!
— Energy Harbor
Enrollment
Very helpful, self explanatory, and great customer service experience
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Likely to recommend

Cheryl from Wooster, OH on April 5th, 2023
Thank you!
— Energy Harbor
Best price for 48 months
Enrollment was very easy and I really liked the price and term length
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Likely to recommend

Dave G. from Hopedale, OH on April 1st, 2023
Thanks!
— Energy Harbor
Great Pricing / Plans
Was on NOPEC plan but they canceled contracts. PUCO Apples to Apples site provided easy comparisons and Energy Harbor had the best price / plan lengths.
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Likely to recommend

DAO from Willoughby, OH on March 31st, 2023
Thanks!
— Energy Harbor
Customer Assistance
Trish was fantastic!!!
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Likely to recommend

Rick Cicero from Mentor, OH on March 31st, 2023
We are happy to hear that Trish was great!
— Energy Harbor
Change supplier
Although I was on hold trying to start the process, when John got on the line I had a good experience.
Now I will wait for my bill to see just how good the harbor energy experience will be!
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Likely to recommend

Barbara Talan from Conneaut, OH on March 28th, 2023
Thank you!
— Energy Harbor


Most Recent 3 Star Reviews

7 Customer Reviews Written Overall

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Likely to recommend
Sign up
Easy
Plans & Pricing
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Likely to recommend

Wendy from New Philadelphia, OH on April 14th, 2023
Thank you!
— Energy Harbor
Representative seemed distracted
The representative seemed preoccupied with other things during my call. I decided to use EH for my gas as well as renewing by electricity. The cost was a little higher on the Apples to Apples comparison but decided to combine since it was for 48 months instead of 9-12 months for others. The representative seemed prepared for renewing the electricity but seemed taken back when I mentioned I wanted to switch the gas. Not a bad experience just different from how representatives from other providers.
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Likely to recommend

Joel Presson from Lakewood, OH on April 9th, 2023
Thank you for this constructive criticism. We will absolutely take this into consideration when training our reps!
— Energy Harbor
Electric provider decision.
This company offers a variety of pricing and monthly options that are over the place, to say our decision was easy would be a lie!
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Likely to recommend

Electrical Choice from Strongsville, OH on April 4th, 2023
Thank you!
— Energy Harbor
Keep at it
It all worked out after some issues. Took 2 trys and 5 calls to energy harbor.
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Likely to recommend

Keep Trying from Ravenna, OH on April 4th, 2023
Could you please call us at (888) 254-6359? We would love to hear more about your enrollment issues, so we can make sure it doesn't happen again!
— Energy Harbor
American customer
Wish I could sign online, hard to understand the lady from El Salvador who signed me in. Can we get Americans in the USA to do this task. ??
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Likely to recommend

Howard from Ashtabula, OH on March 28th, 2023
All is good
Its all so confusing to me
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Likely to recommend

Bonnie from De Graff, OH on March 1st, 2023
Feel free to call us at (888) 254-6359, and we would be happy to help you!
— Energy Harbor
Much better than my previous carrier
It's much too early in our relationship to draw any serious conclusions, but you have done a much better job than my previous carrier who is now in a class action suite for knowingly over charging.
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Likely to recommend

Robert from Canal Fulton, OH on October 15th, 2022
We are confident that you'll be happy with us!
— Energy Harbor



Most Recent 2 Star Reviews

8 Customer Reviews Written Overall

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Likely to recommend
Too new
Have no opinion other than the process to sign up is easy not had any other contact w/ company yet.
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Likely to recommend

Pa from Findlay, OH on April 11th, 2023
Sign up not easy
Nowhere does it say your current provider under AEP was connected to your zip code. Thus, could not get order to go through. Energy Harbor had no answer except do it on phone. I had to finally figure it out on my own as I didn't want to do it on the phone. Eventually after I sent screen shots they got it. Was very frustrating. Website should let you know your SDI is connected to your zip.
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Likely to recommend

LC from Westerville, OH on April 4th, 2023
We are sorry to hear about your experience. Could you possibly call us at (877) 855-2424?

We would love to learn more about this.
— Energy Harbor
Need Budget billing
It would be very beneficial to offer budget billing to your customers. Considering going back to aes because of this.
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Likely to recommend

Jake from Miamisburg, OH on March 14th, 2023
Thank you for this feedback!
— Energy Harbor
Initial Review -
We searched out Energy Harbor for electric service in early July, 2021 in order to receive the competitive pricing. All information was submitted and to be effective for the July 19th meter read. However, there was a billing error and we now are enrolled as of the August 19th meter read. Now we have missed out on a month of Energy Harbor's lower rate. Added cost for this billing error ~~ $50.00.- amount to be saved with E.H. rates.
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Likely to recommend

Ed Boeing from Northfield, OH on August 26th, 2021
We are sorry about this mishap! We would like to learn more about this situation. Could you possibly call us:(888) 254-6359
— Energy Harbor
Tried to switch, but couldn't ...
My 'Service Delivery ID' could not be found by Energy Harbor, and without that, they couldn't help me. I eventually went with my second choice (who had no problems with the same Service Delivery ID).
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Likely to recommend

John Hamilton from Columbus, OH on June 14th, 2021
We are sorry to hear about this. And we will take this information to grow the efficiency of our company!
— Energy Harbor
Not enough time to accurately rate
See above
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Likely to recommend

Snowman from Holland, OH on May 2nd, 2021
Customer Service Representative Lacking
Well, if you can get past the customer service representative, you may do alright with Energy Harbor. I had to repeat my natural gas company's service account number for a total of 4 times. Energy Harbor's customer representative could not get it straight and then became defensive as I was pressed for time! I slowed down, phonetically spelled each letter, clearly enunciated each numeral and guess what? Wrong when repeated back by the representative. If it wasn't for the agreeable service plan, I would have cancelled the order after this nerve wracking ordeal.
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Likely to recommend

Customer from Rittman, OH on May 2nd, 2021
We are so sorry about this. We are constantly training our customer care team. So hopefully something like this never happens again!
— Energy Harbor
Self
Not bad
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Likely to recommend

John from Barberton, OH on August 21st, 2020
Thanks John! We'll work harder to change the "not bad" to a "great"!
— Energy Harbor



Most Recent 1 Star Reviews

7 Customer Reviews Written Overall

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Likely to recommend
Electric service
As of April 1st I am still receiving the higher rates from AES, so I cant comment on your service yet!!
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Likely to recommend

Sandra McKee from Martinsville, OH on April 3rd, 2023
We understand.

But we are confident that you'll be happy with us!
— Energy Harbor
Not happy
Serviced never switched from IGS to Harbor
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Likely to recommend

Milton from Youngstown, OH on September 4th, 2022
We are sorry to hear about this. Could you possibly call us at (888) 254-6359? We would like to learn more about this situation.
— Energy Harbor
Energy Harbor Review
Good experience. Looking for new provider and received an excellent rate. Very helpful representative.
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Likely to recommend

Sandy from Dayton, OH on June 6th, 2022
Thanks!
— Energy Harbor
Energy Harbor goes into default
I just switched to Energy Harbor. The rate was great. Now one month later, I receive a letter from AEP Ohio stating Energy Harbor is in default . Now Im dissatisfied with the whole film flam process in selecting The Energy Supplier. For now Ill stick with AEP at 0.51/kWh .
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Likely to recommend

Jerry McClain from Logan, OH on November 15th, 2021
Sorry to hear about this. We are working around the clock to create competitive rates and amazing customer experiences!
— Energy Harbor
Steve Penix
I was told I would receive a $100 debit card for switching and that has not been completed.
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Likely to recommend

Steve Penix from Dayton, OH on May 17th, 2021
It typically takes about 6-8 weeks for eligible customers to receive their gift cards. Have you gotten yours yet?
— Energy Harbor
Criminals
I received a letter in the mail saying that I had submitted an application to Duke energy for their electric choice program. The amazing thing is I never did such a thing. Energy harbor gave me less than a week to keep this from happening. This is a horrible way to do business and seems a lot like identity fraud. You guys suck .
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Likely to recommend

NotGettingSwindledByYou from Cincinnati, OH on December 9th, 2020
We are sorry to hear about your experience. We would love to learn more about this experience so something like this never happens again. Please call us at: (888) 254-6359.
— Energy Harbor
Awful company.
When my first energy contact was bought out by this company they did not tell me they impose a $50 fee for canceling. My original contact shows a $0 cancel fee. The customer service department is horrible and was unwilling to listen to me. Never choose this company the are thieves and liars.
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Likely to recommend

Dylan N from Troy, OH on October 20th, 2020
We are so sorry to hear about your experience. We would love to hear more about this, to see if we can help. Please call us at (888) 254-6359
— Energy Harbor