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Updated as of June 3, 2026

The best review categories for Mercury Energy are their plans and pricing, with an average of 3.9 stars, and the order experience, with an average of 3.7 stars.


Review from thomas tupts

Mercury did what they said pricing.
I chose mercury because of prices.i chose too long of a contract so as prices on gas dropped i opted out. we had no real contact in the year i was with them.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Thomas Tupts from Geneva, OH on June 28th, 2020


Most Recent 5 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Great experience
We are new customers but so far service has been excellent.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Roger from Westerville, OH on August 5th, 2024
Good choice for your energy needs
Good rate and causes my bill to be lower.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Barbara from Lorain, OH on June 26th, 2024
Great so far
They had the best fixed rate for at least a year and no early termination fees. Billing is done directly through our natural gas bill.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Chuck from Columbus, OH on May 7th, 2024
Simple Easy Utility Transfer
I started shopping around to compare residential utility rates and started the process of switching suppliers. Mercury made it so simple, fast and uncomplicated. In a few simple steps and confirmation, The transfer was complete.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Life Simplified from Lorain, OH on January 28th, 2024



Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

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Customer Service
Account Management
Likely to recommend
It's the price, darlin'
What experience? All I care about is the price. Mercury's was lowest at the time. So, cut out all the crap about experience and customer service, and give me lower utility costs.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Johnny Tightfist from Lakewood, OH on May 14th, 2024



Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
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Customer Service
Account Management
Likely to recommend
Poot Customer service
Extremely poor customer service.
Representatives need better training in customer service and problem resolution.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Alkesh from 2103 on November 26th, 2025
Never again!
Purposely hard to reach so they can dramatically up the price after the first month.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Determined from Cleveland, OH on March 18th, 2024