Read Mercury Energy Customer Reviews and Compare Mercury Energy Rates
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Updated as of June 3, 2026
The best review categories for Mercury Energy are their plans and pricing, with an average of 3.9 stars, and the order experience, with an average of 3.7 stars.
Review from thomas tupts
Mercury did what they said pricing.
| I chose mercury because of prices.i chose too long of a contract so as prices on gas dropped i opted out. we had no real contact in the year i was with them. | |||
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—
Thomas Tupts
from
Geneva, OH
on
June 28th, 2020
Most Recent 5 Star Reviews
4 Customer Reviews Written Overall
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Great experience
| We are new customers but so far service has been excellent. | |||
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—
Roger
from
Westerville, OH
on
August 5th, 2024
Good choice for your energy needs
| Good rate and causes my bill to be lower. | |||
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| Likely to recommend |
—
Barbara
from
Lorain, OH
on
June 26th, 2024
Great so far
| They had the best fixed rate for at least a year and no early termination fees. Billing is done directly through our natural gas bill. | |||
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—
Chuck
from
Columbus, OH
on
May 7th, 2024
Simple Easy Utility Transfer
| I started shopping around to compare residential utility rates and started the process of switching suppliers. Mercury made it so simple, fast and uncomplicated. In a few simple steps and confirmation, The transfer was complete. | |||
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—
Life Simplified
from
Lorain, OH
on
January 28th, 2024
Most Recent 4 Star Reviews
1 Customer Reviews Written Overall
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It's the price, darlin'
| What experience? All I care about is the price. Mercury's was lowest at the time. So, cut out all the crap about experience and customer service, and give me lower utility costs. | |||
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—
Johnny Tightfist
from
Lakewood, OH
on
May 14th, 2024
Most Recent 1 Star Reviews
2 Customer Reviews Written Overall
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Poot Customer service
|
Extremely poor customer service.
Representatives need better training in customer service and problem resolution. |
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| Likely to recommend |
—
Alkesh
from
2103
on
November 26th, 2025
Never again!
| Purposely hard to reach so they can dramatically up the price after the first month. | |||
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| Likely to recommend |
—
Determined
from
Cleveland, OH
on
March 18th, 2024