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Updated as of September 8, 2026
The best review categories for Provision Power & Gas are their customer service, with an average of 2.0 stars, and the order experience, with an average of 1.8 stars.
OH Energy Ratings's Bronze Tier providers are solid retail natural gas providers that have a lot to offer customers. These companies represent good options for discerning shoppers and have lots to offer customers. There are plenty of good companies offering good plans that can fit what consumers are looking for in their company.
Review from Amy
Great Savings
| I love this company and have saved tons of money by switching to them as gas and electric supplier. They helped to cut the supply portion of my bill clean in half. I recommend talking to them if they give you call. | |||
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Amy
from
Akron, OH
on
September 18th, 2018
Hi Amy, thank you for taking time to leave your feedback. We strive to provide exceptional service to our customers. So, we are pleased to hear that you had a great experience with us.
— Provision Power & Gas
Most Recent 2 Star Reviews
4 Customer Reviews Written Overall
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Multiple Telemarketers calling multiple times a day during work
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Annoying person's telling me they overcharged me and telling me they know where i live, but when i asked to give me my money back on my account they would not do it.
I kept saying I was at work and they kept asking for my personal information age, address, and energy bill information in order to get my refund. This when I told them over and over that I was at work |
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—
Ste
from
Cincinnati, OH
on
January 16th, 2025
Were really sorry to hear about this experience its absolutely not how our team is expected to interact with customers. No one should ever make you feel uncomfortable or pressured, especially while you're at work.
We take this matter seriously and would like to investigate further. Please contact our customer care team at 1-800-930-5427 at your convenience so we can review what happened and make it right.
— Provision Power & Gas
Scammy
| I have lived in apartments for awhile but I didn't even know choosing a supplier was a thing. A representative knocked on my door and explained it all to me, but they purposely make it confusing and make you think this is something you have to give your information for and is just a change in your services, NOT that it's an optional thing. Several of their practices are how scams operate, including a phone call where they ask you 10 questions and only want you to answer Yes to them and nothing else, and a confirmation number you have to write down that you don't actually need (I'm pretty sure the confirmation number is fake and is just to make you think it's more legit). I supposedly was able to cancel it by talking to their online chat, but now I'm paranoid that they won't actually cancel it for me. | |||
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Kris
from
Fairborn, OH
on
April 30th, 2024
Im really sorry to hear about your experience. Its concerning to hear that our representative made the process confusing and stressful. This is not the experience we want for our customers.
Please contact our customer service directly at 1-800-930-5427 to ensure your concerns are addressed and your cancellation is confirmed. We take these issues seriously and want to resolve this for you.
Thank you for your feedback.
— Provision Power & Gas
Highest bill in 30 yrs
| Thought I was making a switch for the better. However our usage was up also. | |||
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High Bill
from
Fremont, OH
on
February 7th, 2024
We're so happy to have you onboard! If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
— Provision Power & Gas
Bait and Switch
| Signed up due to the price. I didn't realize it was only for 1 month and then reverted to about the same I was paying with AEP--In addition did not even get the monthly deal--so my cost was .11 before and now .109 and there were no months that the monthly .049 was applied. | |||
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—
Susan Hayes
from
Powell, OH
on
September 29th, 2023
We're so happy to have you onboard! Provision offers 12-month fixed-rate plans. If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
— Provision Power & Gas
Most Recent 1 Star Reviews
9 Customer Reviews Written Overall
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Deceiving Door to Door Sales person
| Sales Lady said its fixed rate it will never change, my fault I didn't read contract thinking there is no reason she would lie to me, but it wont happen again, My bill usually runs around 180 dollars, normaly started less than what I had and with in few months went from 160 to 486 within 3 months. I canceled it more than a month in advance but I was told they need a MONTH to cancel so they charge me for my last bill Ridiculous amountof 486. Last 2 bills where almost 900 dollars Ridiculous. Very Very dishonest Company | |||
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—
DinoD
from
Mentor, OH
on
April 4th, 2026
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your concerns regarding your billing and cancellation.Our goal is to provide customers with clear information about their rate plan, contract terms, and the utility's cancellation process. While suppliers submit cancellation requests promptly upon a customer's request, the effective cancellation date is determined by the utility and is generally based on its processing timeline and meter-read schedule.
We would appreciate the opportunity to review your account and better understand what occurred. If you are willing to share additional details, our team will thoroughly research your concerns and address any questions you may have. Feedback like yours is valuable and helps us continue to improve our customer experience.
Please contact our Customer Care team at 1-800-930-5427. We would welcome the opportunity to speak with you and review your account.
Thank you again for your feedback.
— Provision Power & Gas
Variable Rate
| I never leave rewiev anywhere but this is outrageous. Sales person shows to my door offering Provision Energy rates (Fixed rates) they "never change" and you can cancel at any time. I believe she was telling me truth without reading the contract. My fault didn't read contract. I believed what she is saying. Gas and electricity. For the first month started lover than what I had end after that went up by DOUBLE and capt climbing more and more. I guess I learned that I signed up for VARIABLE rate. And there VARIABLE rate only goes UP and UP only. And worst part if you want to cancel it takes them extra month. So I called them wright on the start of my billing cycle and told them to cancel now they said ok but they will still bill me for next month because they need a MONTH to cancel everything. So they can raise you rate even more and charge you for another month. Ridiculous. Shame on them. | |||
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Deen D
from
Mentor, OH
on
March 5th, 2026
Thank you for taking the time to share your experience. We're sorry to hear that your experience did not meet your expectations.We understand your concerns regarding your rate plan and the cancellation process. Our goal is to ensure customers receive clear information about their energy plan, including whether the product is fixed or variable, as well as the applicable terms and conditions before enrollment is completed.
When a customer requests to cancel service, we submit the cancellation request to the utility as promptly as possible. The effective cancellation date is determined by the utility's processing timeline and meter-read schedule, which may result in service continuing until the next scheduled meter read.
We would appreciate the opportunity to review your account and better understand your experience. If you are willing to share additional details, our team will thoroughly investigate your concerns. Customer feedback helps us improve our processes and training and ensures we continue providing the level of service our customers expect.
Please contact our Customer Care team at 1-800-930-5427. We would welcome the opportunity to speak with you, review your account, and address any questions or concerns you may have.
Thank you again for taking the time to provide your feedback.
— Provision Power & Gas
What a JOKE!
| My natural gas defaulted to Provision as the provider. It's one of the most expensive plans on the market. My bill was $100 more than it was last winter, similar weather conditions, and LESS USAGE. I highly recommend everyone shop around and choose their own provider. | |||
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Heidi
from
Mentor, OH
on
January 19th, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.We understand your concerns regarding your natural gas supply charges. Energy bills can be affected by several factors, including usage, weather, utility delivery charges, and the applicable supply rate. We recognize that unexpected increases in a bill can be frustrating.
We would appreciate the opportunity to review your account and better understand your concerns. If you are willing to share additional details, our team will research your billing history, review your enrollment, and answer any questions you may have. Customer feedback is important to us and helps us continue improving our products and customer experience.
Please contact our Customer Care team at 1-800-930-5427. We would welcome the opportunity to speak with you and review your account.
Thank you again for taking the time to provide your feedback.
— Provision Power & Gas
Scam
| Never signed up for this. People came to the door and talked about duke energy. Never signed anything. Maybe this isnt protocol but the people sure didnt care. Somehow it got added to our electric bill and stuck us with an extra $500. | |||
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—
Sue Randal
from
Trenton, OH
on
February 27th, 2025
Were sorry to hear about your experience. All enrollments require both a signed enrollment form and a third-party verification (TPV) call to be completed before any account is processed.
We take any allegation of unauthorized enrollment very seriously and would be happy to investigate this further for you. Please contact our customer care team at 1-800-930-5427 so we can review the details and assist you directly.
— Provision Power & Gas
Highest bill in 30 yrs
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It's not unlikely to have a $300 + monthly bills. Never had a $400 bill.This month was $871 !! The month before was $665 !!. Not sure what happened. I quickly opted out but was told I would have to stay with them for another 1 or 2 billing cycles.
Beware! Stay away from Provision! |
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High Bill
from
Fremont, OH
on
February 12th, 2025
We're sorry to hear about the billing concerns you've experienced and truly understand how frustrating that can be. While energy usage, utility rates, and seasonal demand can all impact your total bill, we want to make sure everything was handled correctly on our end.
Please reach out to us at 1-800-930-5427 so we can review your account and provide clarity. We're here to help and want to ensure you're fully informed about your service.
— Provision Power & Gas
Terrible! Pushy! Deceitful
| I understand energy suppliers and how things work, but somehow I fell for the pushy door to door sales. He used the term fixed for 30 days. My rate was accurate for 30 days then the rate more than doubled. Highest electric bill I have EVER incurred! Avoid this company at all costs | |||
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Holly G
from
Mount Gilead, OH
on
January 7th, 2025
Were sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about sales practices and billing seriously. All our plans and terms are explained during the enrollment and confirmed in writing, but we understand how frustrating unexpected charges can be.
Wed be happy to review your account in detail and clarify your rate and plan. Please contact us at 1-800-930-5427 or email us at hello@getprovision.com so we can investigate and help resolve this for you.
Thank you,
Provision Customer Care Team
— Provision Power & Gas
Dishonest about contract duration
| Provision reps lied about the length of the contract. They said it was until the end of NEXT December (this happened in November). They also stated that the rate will vary but will never exceed .05/kwh. I should have trusted my gut instinct and told them no. When I received my terms, conditions and contract a few days later, it is for ONE month, not 12. I went ahead and canceled the supplier before my contract started. Too many red flags right from the start. I wouldnt trust or recommend Provision to anyone. There are plenty of other suppliers to pick from that are more reputable. | |||
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M.
from
Marietta, OH
on
November 12th, 2024
Thank you for sharing your feedback, and I apologize for the confusion and frustration you've experienced. It's disappointing to hear that the information you received did not match the actual terms of your contract. We take these concerns seriously, and I will ensure that your feedback is forwarded to the appropriate team for review. We strive for transparency and integrity, and its clear we missed the mark in your case. I completely understand your decision to cancel and your concerns regarding the supplier. If theres anything further I can assist with, or if you'd like to discuss this matter in more detail, please don't hesitate to reach out.
— Provision Power & Gas
Harassing Door-to-Door Sales
| They keep sending sales reps to my house. I tell them I am not interested, I've complained to their corporate office and been told they would stop, and still their sales people keep harassing me. I would burn coal before I used this supplier. | |||
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Elizabeth
from
Greenfield, OH
on
March 27th, 2024
Im sorry to hear about your experience. Please contact our customer service team directly at 1-800-930-5427 so we can resolve this issue promptly. Thank you for bringing this to our attention.
— Provision Power & Gas
Rep made me uncomfortable
| I had a rep show up at my door and I told him I couldnt talk over signing up at the time but he kept insisting it would take a few minutes. I started filling out the form on my phone and read through the checklist. He did not do several of the things I was supposed to sign off that he did. But as he was watching my screen, I felt uncomfortable and selected that he did everything. Then when the verification call came, he told me to say yes to everything. One of the questions was if he had left the premises, I answered yes but he had not. I felt uncomfortable as he was standing right there and said that he had left. I will be calling my providers in the morning to cancel. I tried to report the incident via chat but the rep said she already did took my complaint, which wasnt true at all. The whole situation feels very predatory. | |||
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Uncomfortable Interaction
from
Tiffin, OH
on
January 29th, 2024
We are sorry to hear this. We would love the opportunity to investigate this further. If you could please contact Provision Customer Care at 800-930-5427, we can find the best solution for you. Hoping to hear from you soon.
— Provision Power & Gas
