Public Power Customer Reviews (Updated October 2024)

Updated as of October 3, 2024

The best review categories for Public Power are their plans and pricing, with an average of 3.9 stars, and their customer service, with an average of 3.8 stars.

Reviews Overall

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Reviews by Star

Recent Good Review from Steve

Public power

Very good rates, easy sign p process

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Steve from Brookpark, OH on March 20th, 2024

Most Recent 5 Star Reviews

11 Customer Reviews Written Overall

Read All 5 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Public power

Very good rates, easy sign p process

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Customer Service
Account Management
Likely to recommend

— Steve from Brookpark, OH on March 20th, 2024

Happy

Was glad we could sign up for the 10 month fixed rate a Our rate of
0.609 per kw. Our ele bill for Feb. was 176.00 better then 340.00.

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Likely to recommend

— Cathy Naylor from Howard, OH on March 19th, 2024

I Switched

Easy and fast to switch over.

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Likely to recommend

— David from Ashtabula, OH on March 18th, 2024

Review

Good

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— David from Ashtabula, OH on March 12th, 2024

Energy

Good

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— Swarajya from Hubbard, OH on May 2nd, 2022

Outstanding service representing Ohio

My experience with Ohio energy was acceptable and the customer service rep was very clear on helping me to pick the right service at that time. I would highly recommend their service here in my area

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Likely to recommend

— G. Morrison from Newark, OH on April 25th, 2022

Changed supplier to public power

Worked out great. Reduced my cost of electric and was great

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Likely to recommend

— Burlon Alexander from Miamisburg, OH on April 22nd, 2022

Excellent

My electric bill literally was cot 75 percent

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— Great Rate from Akron, OH on March 21st, 2022

Electrical

To soon to tell about this company

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— Jerry from Cleveland, OH on January 9th, 2022

Public power

Very happy! My bill was $50.00 less last month

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Likely to recommend

— Linda Swigert from Dennison, OH on December 17th, 2021

Seamless Order

Easy ordering experience-quick completion and transition to provider

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Likely to recommend

— Easy Order-PP from West Chester, OH on June 18th, 2021

Most Recent 4 Star Reviews

9 Customer Reviews Written Overall

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Account Management
Likely to recommend

Public power

Easy to apply

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Likely to recommend

— SDM from Berea, OH on March 15th, 2024

Lowering power bills

I have no problem with Public Power. It is not their fault that State of Ohio political members are still cheating us with the cost of electricity. I would like to see the responsible people art punished and the citizens of Ohio will be refunded the money they were overcharged. The the men responsible for this should help pay back the people instead of the taxpayers of Ohio

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Likely to recommend

— Retribution from Zanesville, OH on March 8th, 2024

Easy to apply

Good experience. Thank you.

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— Carl from Clayton, OH on March 5th, 2024

Good service

Thank you for making this choice so easy.

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— Carl from Clayton, OH on March 4th, 2024

Public Power

Very good services

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Likely to recommend

— SDM from Berea, OH on February 18th, 2024

Good going now

The only problem we had is it took almost three months to get us switched over and that was during the highest bills of the year.

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Likely to recommend

— Phil from Winchester, OH on June 6th, 2022

Retired

Easy!!

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Likely to recommend

— Connie Zappitello from Conneaut, OH on April 28th, 2022

Switched Carriers

Very slow on callback - several days but rates qwee the best.

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Likely to recommend

— Lewan from Solon, OH on April 16th, 2022

Not yet sure.

I did not realize there was a charge each month of almost $10.00 or I probably would not have chosen it but it is still to be seen if it makes a difference in my costs.

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Likely to recommend

— Unsure from Conneaut, OH on January 5th, 2022

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

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Likely to recommend

Ohio Power Review

Very easy and simple to apply

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— SDM from Berea, OH on March 3rd, 2024

My experience

It's really too soon to really tell if they are going to save me any money or not, since my billing cycle hasn't switched over yet.

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Likely to recommend

— Ramona Rasey from Toledo, OH on January 8th, 2024

Most Recent 2 Star Reviews

2 Customer Reviews Written Overall

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Likely to recommend

Extortion

I feel that locking people into contracts then raising rates and stick people with a 200 dollar charge for leaving for a more reasonable rate and forcing people back into renegotiating. It's very stressful. None of this feels ethical

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Likely to recommend

— Kelly Hughes from Cleveland, OH on February 26th, 2024

Just another company

It brags of savings but I haven't seen any.

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— Ohio from East Palestine, OH on October 3rd, 2021

Most Recent 1 Star Reviews

8 Customer Reviews Written Overall

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Likely to recommend

Bad experience. Bad company.

Bill is now higher, rate did not change. VERY disappointed.

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— Tom from North Ridgeville, OH on March 11th, 2024

No service

I contacted them in June and they still hadnt done anything about transferring the account from Aep to them costing me hundreds of dollars, poor customer service, dont switch to them they are slow of taking care of business

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Likely to recommend

— Kathy from Scio, OH on September 25th, 2023

Terrible

Terrible customer service

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— Terrible from Massillon, OH on September 15th, 2023

Beware

I am paying triple the going rate and the costmer services is awful. If you want to pay far more for your electricity this is the company for you. Single family home during winter months over 700 dollars per month.

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Likely to recommend

— Scammed from Beachwood, OH on April 6th, 2023

Never Transferred Electric

I did the submission and it never went through. Not sure whether it was Ohio Energy Services or Public Power never received it....but my current electric provider charged me a very high rate and my June bill was crazy high. $200 more than I expected!

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Likely to recommend

— Joel from Cincinnati, OH on June 28th, 2022

Havent seen a change

I have not seen the new rates hit my bill yet

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— Kakorott from Eastlake, OH on April 9th, 2022

Horrible communication

I signed up but have heard absolutely nothing. I literally have no idea if I'm on their plan or not. Worst follow up communication I've ever experienced.

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Likely to recommend

— Kevin C from Granville, OH on February 22nd, 2022

You never followed thru with the sign up.

I signed up on line for electric, but you never changed me over. I called a couple of weeks later, because I got an email. There was a number that I was to call. The customer service rep said I would need to call another number on Monday. She could not help me. She said they needed to verify it was me. Why couldn't she do that. After all she is your customer service rep.! She said she would leave them a message. I never called them back and I never got a call, and so, I never got signed up. Why have customer service if they can not help?