Billing Reviews

“  i'm all about supporting new smaller businesses but i don't think data information is managed well here. i don't think i've had so many issues with a provider since i've been on my own.
issues since jul 2015, we are in dec 2015 as i type this out:
1. since i joined in july i was promised a 25 credit after 90 days and each time i call after this time frame, they say, i promise, the next invoice you will see it. this is with every rep i talk to. my neighbor who referred me can't get her 25 either. we still have not rec'd the credit.
2. 1st billing i got, there was a charge for underusage when clearly i was just switched over and had a shorter statement cycle - why would i be penalized? they waived it but for it to appear automatically tells me the customer setup/billing system sucks if they blanket apply to all statements regardless of when a new customer was switched over.
3. i've received messages from their IT system about how their system was down and/or there were billing errors
4. after point 2 above, i've received 2 additional statements with billing errors: one in conjunction with the above point 3 IT system issue (per rep) where they charged me a late fee when i'm on autopay? and another where they gave me a credit (not the 25) and then took it back.

save your time and money folks. they are too much of a hassle to deal with considering all the phone calls you have to make. i don't know where the issue is? the reps are nice enough and they put in the notes and all but it appears to be a system issue? i don't know. i'm tired of making notes about who i speak to and when and what they say. ridiculous.
”

“  The billing and customer service departments are nightmares. I had an issue with adding a new checking account. I think what happened is I entered the number incorrectly. I called multiple times and was told my payment was fine. Then I get a call saying it wasn't and that I'll have a fee... even though the gal I talked to couldn't help me fix the problem. I couldn't figure out how to delete or edit the account information and it wouldn't let me add the account because I already had one with that number. so I call customer service and am then told I have a 12 month block that will prevent me from even paying with a checking account at all. The supervisor says there is nothing they can do about it. My deal is if I couldn't edit the account numbers or even see the account numbers I put in I don't know if they are scamming me or if it was my mistake. I asked what the account and routing numbers were and no one I talked to apparently had the ability or authority to see them... they just knew the payment didn't process... even though I was told everything was fine.

The short version... shady, not helpful, parrot policy customer service because the only thing anyone could say is the exact sentence over and over, and an overall lack of training with their employees. Also, I tried to get help through their Facebook page and they deleted my comment. So now I am looking for every review site so no one has to be as irritated and frustrated and the lack of resolution as I am. ”

“  First complaint is that they continue to advertise being "green," yet refuse to put my account on paperless billing. They offer it repeatedly, and I repeatedly tried to sign up for it, yet never ceased to receive paper bills. So long, trees!Second is that when contract expires we are thrown to a much higher rate. This may be standard practice, but it certainly does not inspire loyalty. Being willing to look past these issues, we requested a new contract and were refused the rates on Power to Choose. They started with over 12 cents/kwh, then when we said we'd just switch they said 11something, then again we refused (the online price was 9.3) and they offered high 10. Why not immediately give loyal customers of many years your best rate? They started out trying to screw us and never would come down to the advertised rate. So, we got the advertised rate of 9.7 from one of their competitors. Loyalty is for suckers, fellow customers! This company will screw you if they can, so be prepared to shop around every time your contact comes up and be willing to jump ship. ”

“  I switched to GME from Direct Energy thinking I was getting a good deal. I called Jan 2nd 2014 to set up for Jan 27 2014. It is currently March 5th and just now learned that my apartment complex main office got a bill from GME for my unit. I called GME to ask what was going on and they cant even find that my account existed. If doesnt exist, how do I have an account number and email confirmation stating that my service has been set up? Because of this, I am incurring penalties in the amount of $50. The new cycle has started again, which means I will get hit with another $50 all because I was under the impression GME set up my account PROPERLY. A quote from email confirmation states:"Dear XXXXXXXX,Thank you for your commitment to renewable energy. By powering your home with Green Mountain Energy electricity, you are helping to change the way power is made.Whats next?If you havent already, please register at My Account with your new account number: 42369638. Remember to use the last name and phone number you provided during enrollment.Enroll in Tree Free billing - it..."I called and total talk time so far has been 2.5 hours and still nobody knows why. ”