Billing Reviews

“  Green Mountain's customer service is there for nothing they do not solve any problems. I own solar panels and we are experiencing high increases in our monthly bill. Four months had passed and we're still facing the same problem. My bill is now over $400 dollars because we are disputing the high prices. What really happened was that they failed to remove the so-called "average billing" from our monthly bill and used all the energy our panels produce without giving us any credit whatsoever. After 4 months of dealing with the situation and many phone calls, they finally switch us to the right plan but deny giving us the credits for the previous months. Customer service representatives didn't do anything to help us they just blame us and used the most ridiculous excuses like: "some customers prefer to continue with the average billing"... Really? People decide to pay more and give away the energy their solar panels produce. I'm really upset. DO NOT DO BUSINESS WITH GREEN MOUNTAIN ENERGY ”

“  Customer Service has not idea what my bill is or should be. I pay every month on-time. They switched billing companies mid-month and said I owed them $14 for 5 days, which I paid. Received notice of non-payment, called them, they said they received. Just received a disconnect notice plus $10 late fee for the $14. ”

“  I've been a loyal customer for almost 10 years now. I had to switch accounts for my billing. In the switch, I accidentally attempted to pay the bill with my old account. Well, once I found out that I made the mistake, I was charged a late fee, disconnect notice fee, and a returned payment fee....Though these charges were only $57, I have a problem with them not waiving them because of my tenure and loyalty as a good customer. I have a house full and I shell out at times up to $500 a month or more for service. Quite disappointed. ”

“  Sale was fine. But as soon as there was a problem with billing, it became clear they have no intention or ability to take care of it. Constantly passing the problem from one person to another and no communication to me except saying my bill is due. Many broken promises and still no resolution- almost 7 months later and they're still dodging phone calls. ”

“  Don't expect to understand, over the phone, the out-sourced Ambit call-takers. Don't expect any dialects of American English to be spoken. Ambit's call-takers and their supervisors articulation, pronunciation, and dialect--while supposedly communicating in English--is from another planet.Since January 2016, I've been an Ambit customer today is July 30, 2021. Yesterday, I wrangled with three different call-takers and presumably one supervisor over a billing issue. By the time that I gave up, I felt as though I'd been wrestling with a bear for several hours.At the end of last month (June 30, 2021), I paid my bill in full using their automated telephone system. With their paper statement in front of me showing the total balance due, I write my check for that exact same amount (using my carbon-copy checkbook). On the top of my check, as well as on the top of their paper statement, I note something such as this: pd by ph 6/30/21ck# 1234cf#abc123def456 (confirmation #)I noticed yesterday that their most current statement shows me as owing a past-due balance of $2.50. Inspecting last month's statement and my carbon copy check that I had stapled to it, nope...I had written that check for the same amount as "total due." Upon further inspection of last month's statement, however, I saw on the 2nd page the lesser amount their call takers had been insisting to me was the amount I had paid. It was $2.50 less. Then, I saw their electronic processing fee was $2.50. The supposed supervisor (my 4th contact) told me that I would have to prove what I had paid last month by faxxing to Ambit my carbon copy check. I did fax that, in addition to that particular statement and the current statement that shows the unpaid balance of $2.50. The supervisor promised that I would hear back from Ambit in 48 hours.Oh. Let me add this. During the disastrous week of the infamous Texas ice storm and power outages, I had no electric power from Monday February 15, 2021, to Thursday evening of February 18. My bill covering that period was astronomically high--as in, $200 range instead of the $100 and below range. I called about that, back then. But again, Ambit's call-takers' versions of spoken English and their reliance upon reading their required script (passed off as "conversation") had me feeling as though I were wrestling bears.I HIGHLY do NOT recommend Ambit Energy for the sole reason of their outsourced call-taker agents. Their oral language skills are 'outa this world'...as if they are from another planet. ”

“  I've had DE for about 2 years now, as I am stuck in a contract. I switched from Reliant. DE's rate was advertised lower per kwh than what I was paying so I fell for it... but failed to realize all bogus fees. I've been in 1brdm small places and avg below 400kwh monthly for many years now low energy consumption - my Reliant bills were always around $40 bucks and even in summer around $65 - it's been double that now with DE. Same low energy consumption, but getting ripped a new one by hidden charges. Customer service is standard nothing to write home about. Those fees are ridiculous however - I'm an on-time and in-full paying customer, but one day the bill slipped my mind and I paid 1 day past the 'due date' - NOT 30 days late mind you...1 DAY PAST DUE DATE and they charged me $30 for a reconnect fee when I wasn't disconnected!! Are you kidding me! I will be moving into a new home purchase and this company will not be moving with me! I'll go back to Reliant or some other company with straight forward billing at fixed rate and no hidden-bogus-padding their pocket-fees. ”