Disconnect Reviews

“  I had called in 3 different times and was on hold for 45+ minutes each time when I was told it would be a brief hold. I even tried the call back option
and was disconnected soon as I answered, and disconnected the other 3 times without a call back. Once I was finally able to get through after 3 hours of attempting to get service, the operator was rude and was unable to answer my questions with any clarity. Im simply just trying to activate my service in my new home. ”

“  Im a long time customer Im paid my bills on time by some reason you guys have two billing addresses (account) Houston and Dallas by mistake I send my payment the Houston account (addresses) after the payment two weeks I got a notice then I called to customer service I explained everything then I emailed my proof of payment they told me they gonna investigate then they didnt give me a solution then I took to my bank then they canceled that payment and refund to me after that I paid the other account (addresses) then you guys received ..know after several weeks you guys disconnected the power when I called you they said because of past due amount.its wired reason ! ”